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Top 43 Customer Service Trainer Skills

Below we've compiled a list of the most important skills for a Customer Service Trainer. We ranked the top skills based on the percentage of Customer Service Trainer resumes they appeared on. For example, 48.0% of Customer Service Trainer resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Trainer actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Service Trainer

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Service Trainer jobs:
  • Evaluate customer service personnel on proper services to customer and retrained as necessary.
  • Resolved escalated customer service issues.
  • Trained new customer service representatives.
  • Excelled at customer service working with dentists and hygienist across the United States to help them receive their continuing education certificates.
  • Assisted with the compensation plan, marketing, product information and customer service training when requested by Customer Support Director.
  • Provide training support for 30 U.S. based customer service representatives and international offices in Latin America and Southeast Asia.
  • Expanded customer base by referring others, asking the public for opinions, and maintaining excellent customer service.
  • Provided great customer service and made customers feel at home by giving them one on one attention
  • Created a stronger team force by training new team members to deliver solid customer service.
  • Provided customer service; including customer intake, answering phones, and ordering supplies.
  • Approved all training materials for 10+ divisions within Customer Service and Order Processing.
  • General customer service for members and prospective members of Athletic Performance Training programs.
  • Performed clerical, customer service, data entry, call center duties.
  • Supervised up to 200 customer service telephone representatives per floor shift.
  • Provided fast, fun and friendly customer service.
  • Updated accounts and provided customer service.
  • Designed, developed and implemented a customized a Customer Service System training program to 800 call center and cross-functional organizational employees.
  • Nominated Employee of the year for overall performance Provided retail and customer service for park visitors
  • Trained new agents Customer Service * Reporting Kronos Time * Reporting Agent Commissions
  • Key Achievements: Lead Customer Service Representative Group Team Recognition for inbound calls

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28,622 Customer Service Jobs

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2. New Procedures
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high Demand
Here's how New Procedures is used in Customer Service Trainer jobs:
  • Researched, investigated and implemented new procedures, eliminating delays and charges.
  • Updated procedures or created new procedures from Business Specs and Tech Specs that were provided to me by the AWD team.
  • Train agents on current and new procedures along with how to overcome objections and to take full control on customer interactions.
  • Developed training modules to present within customer service on procedure changes as well as new procedures.
  • Provided progressive training to all customer service staff on existing and new procedures and services.
  • Trained new and existing team members in new procedures and policies from CMS.
  • Coached teams to ensure compliance with exciting policies and new procedures.
  • Coach, implement new procedures, to maintain client standards.
  • Train various departments on new procedures and business concepts.
  • Train current team members of any new procedures.
  • Train all new procedures for CSR's, Coordinate PTO coverage for CSR's.
  • Created curriculum maps according to the curriculum outline to fit new procedures changing on the production floor.
  • xecuted new standards for customer service through implementation of new procedures.

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3 New Procedures Jobs

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3. Training Programs
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high Demand
Here's how Training Programs is used in Customer Service Trainer jobs:
  • Created customer service training programs specifically designed for the Ticketing Department which promoted higher level customer service skills.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Planned and organized training programs to support the customer service office consolidation.
  • Delivered and evaluated training programs concerning domain industry and solution areas.
  • Developed/presented organizational skills seminars and customer focused training programs.
  • Created individualized training programs for clients.
  • Created and presented training programs for company rewards programs as well as quarterly updates to include process and policy changes.
  • Conducted needs analysis to develop up-training programs, manuals, procedures and job aides for new hire training.
  • Developed new hire and continual training programs based on feedback provided by staff and monitoring tools.
  • Established sales/customer service training programs that were specific to each retail location in the district.
  • Supervised 3 employees, customer service, training programs, and direct marketing campaigns.
  • Analyzed training needs to develop new training programs or modify and improve existing programs.
  • Have to evaluate training programs to determine the areas in need of improvement.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Developed and conducted employee training programs for the mortgage lending call center.
  • Administer employee benefits and conducted employee orientation and training programs.
  • Created training programs and individual improvement plans for employees.
  • Evaluated employee performance in training programs, making recommendations for improvement as necessary.
  • Created and delivered inbound and outbound cross functional training programs increasing workflow 52%
  • Involved in development of new training programs.

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134 Training Programs Jobs

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4. Phone Calls
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high Demand
Here's how Phone Calls is used in Customer Service Trainer jobs:
  • Book appointments and match therapist to fill them, responding to emails and phone calls juggling multiple task and priorities.
  • Worked at home answering phone calls generated by commercials, infomercials, radio, and printed advertising.
  • Handled all customer phone calls accordingly with the highest level of professionalism and positive demeanor.
  • Service observing phone calls for all cardiac call takers and reporting poor customer service.
  • Handle incoming phone calls and customer requests as well as returns and purchases.
  • Trained new Customer Service Representatives in order processing and taking incoming phone calls.
  • Respond to all incoming phone calls and emails to ensure customer satisfaction.
  • Monitored phone calls to ensure the customer was receiving exceptional service.
  • Budget planning, screening phone calls.
  • Answered phone calls from prospective members.
  • Handled paperwork and phone calls.
  • Handled from 50 to 100 phone calls a day.
  • Take incoming phone calls for sales orders, appointments, payments and updating account information on multi-phone system and computer software.
  • Answered phone calls from patients to set up appointments, announced their deadlines on incurrence of patients and other professional work.
  • Performed administrative duties to include maintenance of mail, phone calls, meeting administration, memos, conference calls, ect.
  • Provided support to customer service associates in relation to questions concerning data entry in regards to inbound/outbound phone calls and e-mails.
  • Worked in a office, file paperwork, answer phone calls, customer service, Microsoft
  • Answer all Phone calls in a Timely manner.
  • Placed inventory orders Placed and received phone calls Answered customer's questions and provided necessary information Assisted customers whenever they needed help
  • Set showroom for Annual style meetings Inventory control Designed flyers CS phone calls and emails Typed price quotes

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351 Phone Calls Jobs

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5. Data Entry
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high Demand
Here's how Data Entry is used in Customer Service Trainer jobs:
  • Performed data entry and helped organize office activities.
  • Executed daily operations of data entry.
  • Billed Corporate Accounts, Filed Completed Projects, Data Entry, Scheduled Appointments, Dealt with Escalated Customer Service Issues.
  • Reconcile invoices, data entry, communicate via email/telephone in professional manner, scheduling, filing, and banking.
  • Handled multifaceted clerical tasks (e.g., data entry, electronic and paper filing, and FedEx).
  • Handled and verified incoming data entry order information from customers to ensure call needs are met and exceeded.
  • Served as liaison for customer service to accounting and IS to resolve issues concerning data entry.
  • Performed data entry into customer order database for processing orders for CPR and First Aid products.
  • Developed and maintained training manual, trained new hires in basic products and data entry.
  • Investigate and resolve reported production and data entry problems.
  • Trained new employees on catalog data entry.
  • Conducted data entry for various college professors.
  • Type 80-90 Wpm, Data Entry.
  • Answer phones, assisted customers, Computer/ data entry balancing of daily transactions, accounts receivable/payable.
  • Performed data entry using the Dac Easy program for ordering.
  • Received orders from suppliers, placed orders with manufacturers' Data Entry/Telephone Customer Service Outside sales support.
  • Supervised and reported downward news across departments Serviced customer complaints Data entry, filing, and copying
  • proof operator, 10-key, balancing accounts, data entry, filing, mailroom
  • Handled customer service over phone 3rd party research for foreclosed properties Data Entry
  • Provided excellent customer service Processed phone/fax orders Performed efficient data entry into Peachtree

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530 Data Entry Jobs

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6. Sales Floor
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high Demand
Here's how Sales Floor is used in Customer Service Trainer jobs:
  • Trained all associates from initial orientation through continuing education in store programs, and served as supervisor on the sales floor.
  • Work sales floor, stocking, putting away freight, merchandising and assisting customers.
  • Assist with customer requests and advise sales floor team members when work is completed.
  • Directed and supervised employees and engaged with customers on the sales floor.
  • Optimized the overall customer experience through maintaining a constant sales floor presence.
  • Helped customers on the sales floor stocked shelves, worked dairy cooler.
  • Maintained cleanliness and presentation of stock room and sales floor.
  • Work at the customer service desk and the sales floor.
  • Processed merchandise from the stockroom to the sales floor.
  • Partnered with GM and AGM to merchandise sales floor.
  • Reorganized the sales floor to meet company demands.
  • Prepared donuts and put on sales floor.
  • Worked part-time on sales floor.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Answered questions from general to speciality products on sales floor.
  • Train and monitor sellebrities' skills at the cash wrap, fitting room, and sales floor areas.

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1,584 Sales Floor Jobs

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7. Product Knowledge
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high Demand
Here's how Product Knowledge is used in Customer Service Trainer jobs:
  • Deliver exceptional service to customer through in-depth product knowledge and proactive relationship cultivation.
  • Provided excellent customer service and product knowledge.
  • Increased store sales and customers' experience by means of training personnel on product knowledge and effective sales skills.
  • Learn and understand market, industry and product knowledge to effectively deliver increased performance, productivity and sales.
  • Emphasized customer service, call quality, sales, product knowledge, systems utilization and teamwork.
  • Train employees on product knowledge, basic customer service skills, and cash register abilities.
  • Worked closely with management on inventory and maintenance; Ensured employee training and product knowledge.
  • Conducted training sessions, including product knowledge from household to health and beauty lines.
  • Train new and seasoned employees in the culture of BBB and product knowledge.
  • Trained new representatives in material knowledge, product knowledge and sales.
  • Trained all store associates and managers by teaching product knowledge classes.
  • Provided product knowledge training, and conducted new hire orientations.
  • Trained existing employees on product knowledge and selling skills.
  • Presented product knowledge training on 28 separate merchandise categories.
  • Developed product knowledge through workshops and One-on-one lessons.
  • Maintained product knowledge in given departments.
  • Maintained an awareness of all product knowledge and services provided Provided feedback/solutions to manager/supervisor to avoid errors and provide better service.
  • Teach 25 product knowledge classes and 10 other trainings to build associate knowledge and selling skills.
  • Developed on-going training programs to correct training gaps in product knowledge and customer service skills.
  • Managed front desk Assisted clients with retail and in depth product knowledge Provided clients with upscale haircuts and specialized color techniques

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206 Product Knowledge Jobs

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8. Credit Card
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high Demand
Here's how Credit Card is used in Customer Service Trainer jobs:
  • Answered telephones, maintained filing system, processed customer credit card payments and prepared claims for lost orders with freight companies.
  • Provided financial assistance by processing credit card applications and issuing credit cards excepting bill payments, doing demo s and referrals
  • Managed two locations (one bi-lingual) with 525 employees that supported $350M in credit card services.
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy.
  • Contacted business owners to sell credit card/debit card machines to enhance productivity of the company.
  • Accomplished employee interviews on all abnormal cash and credit card transactions and prosecuted when necessary.
  • Receive payments by cash, check, credit cards, vouchers, or automatic debits.
  • Processed cash and credit card purchases, register operations, and coupon/voucher transactions.
  • Operated cash register for cash, check, and credit card transactions.
  • Increased Old Navy Credit Card Applications quota by 50%.
  • Handled cash, credit cards, returns and exchanges.
  • Process and post credit card payments over the phone.
  • Exceeded daily sales quota and credit card application quota.
  • Encouraged credit card conversions to company card.
  • Balanced credit card and check transactions.
  • Processed and Activated Credit Cards Applications.
  • Register Responsibilities; nightly emptying and counting of multiple cash drawers, credit card data 4.
  • Created Travel arrangements and tracked expenses Reconciled Credit Card changes and payment tracking Prioritize and scheduled time and availability
  • Answered customers questions or concerns * Returns and processed Credit card payments * Location search on items as needed
  • Process credit card and other payment forms Fix account errors Resolve billing disputes and issues

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250 Credit Card Jobs

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9. Payroll
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high Demand
Here's how Payroll is used in Customer Service Trainer jobs:
  • Managed and calculated daily cash deposits and prepared daily payroll ledgers.
  • Coordinated recruiting process with marketing, operations, payroll, and Human Resources.
  • Revised several policies and procedures that saved 75k annually on payroll budget.
  • Inventory, order products, scheduling, payroll, manage special events
  • Prepare complex reports of sales, payroll, and scheduling.
  • Managed payroll, scheduled breaks and attendance for thirty associates.
  • Cashier, customer service * End of day accounting, payroll
  • Processed employee time cards for accurate payroll check processing.
  • Completed payroll, payments, accounts receivable and payable.
  • Enter, edit and approve payroll for training classes.
  • Assist payroll department with billing hours for clients.
  • Handled payroll by accurately computing staff time cards.
  • Completed weekly schedules according to payroll policies.
  • Process payroll and maintain personnel files.
  • Managed the payroll function and staff.
  • Assisted with calculating weekly payroll.
  • Assisted in preparing the payroll.
  • Maintained and monitored store inventory Managed payroll and employee scheduling.
  • Investigate and submit payroll discripences, analyze issues, research problems and implement solutions.
  • Support agents in sounding confident and knowledgeable Process billing and payroll logs for agents.

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282 Payroll Jobs

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10. Technical Support
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high Demand
Here's how Technical Support is used in Customer Service Trainer jobs:
  • Developed specialized training for new and sustaining server products and options for technical support personnel world-wide.
  • Led the development and definition of technical support processes and process documentation.
  • Provided 24-hour Customer/Technical support for region.
  • Train newly hired Customer Service and Technical Support employees on the policies, processes, procedures, and tools needed.
  • Provide Technical support by assembling and testing server hardware, operating systems, and troubleshooting server related issues.
  • Trained customer service representatives, technical support staff, inside sales teams and managers at five locations.
  • Assisted company by working various assignments, in areas of customer service, clerical or technical support.
  • Provided assistance to customers with billing, programming, technical support, and escalated issues.
  • Worked with engineering, technical support, and manufacturing to ensure accurate course material.
  • Train continuing education classes for Customer Service, Technical Support, and Leadership.
  • Provided technical support and guidance via company website.
  • Offer technical support on our software.
  • Moved into advanced technical support role.
  • Provided Billing and Technical Support.
  • Maintained overall customer satisfaction, provided additional training and sold additional services, add-on units and 24-hour technical support.
  • Provided technical support for email clients such as; outlook, outlook express; thunderbird, and opera.
  • Trained all new and existing agents Comcast customer service, sales and technical support.
  • Trouble Shoot/ Technical Support Assisted customers with various product inquiries.
  • Provided technical support for alarm and HVAC systems Provided one-call resolution for billing and contract disputes Qualify all service calls
  • general customer service for overall site and technical support for both Photo and Optical services).

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316 Technical Support Jobs

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11. Company Policies
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high Demand
Here's how Company Policies is used in Customer Service Trainer jobs:
  • Train new-hire servers in company policies and procedures to achieve company goals for high-quality customer service and profitability.
  • Monitored telephone conversations between reps & customers to observe demeanor, technical accuracy & conformity to company policies/procedures.
  • Revised, implemented, and ensured compliance with company policies and regulatory standards related to customer service.
  • Facilitated orientation classes regarding benefits and company policies.
  • Followed company policies and procedures.
  • Instructed employees on company policies, systems, and routines for handling customer service requests, following prescribed training program.
  • Trained and provided just in time training for peers in job duties and company policies and procedures.
  • Trained employees on Phoenix FireFly system, company policies and procedures, conducted interviews and orientation.
  • Partner with our corporate office to ensure all company policies and procedures are followed.
  • Adhere to company policies and procedures, by creating a lasting impression on customers.
  • Train new employees with handling incoming service calls and company policies regarding calls.
  • Maintain strong knowledge of all pricing plans, promotions, and company policies.
  • Maintain accurate customer records as required in the company policies and procedures handbook.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Trained new employees by providing knowledge of specific tasks and company policies.
  • Trained staff to deliver outstanding customer service and follow company policies.
  • Handle Damage and spoiled products according to company policies.
  • Maintain up-to-date knowledge of Company policies and procedures.
  • Train associates on company policies and safety.
  • Develop curriculum for training classes on new company policies, procedures or software effective nation wide.

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464 Company Policies Jobs

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12. Food Safety
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high Demand
Here's how Food Safety is used in Customer Service Trainer jobs:
  • Coached new employees by training proper techniques related to food preparation, and food safety.
  • Ensured company food safety and sanitation expectations were achieved by following SOP's.
  • Assist with ordering and inventory as well as food safety specifications.

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204 Food Safety Jobs

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13. Communication
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average Demand
Here's how Communication is used in Customer Service Trainer jobs:
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Developed and implemented a classroom training program to improve communication skills of existing customer service specialists.
  • Focused on finding high-end network analyzers, generators, oscilloscopes, and telecommunication related products.
  • Managed the Bridal Registry- this position required development of excellent organization and communication skills.
  • Facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics.
  • Developed and implemented procedures for issue resolution including verbal/written scripting for customer communications.
  • Developed a comprehensive training template for the project, communication and delivery strategy.
  • Managed quality communication, customer support and product representation for each client.
  • Developed and implemented internal procedures specifically for safety and communication.
  • Maintain communication for excellent customer service and satisfaction.
  • Maintained open lines of communication with team members, coaching on areas needing improvement, and affirming areas of performance excellence.
  • Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis.
  • Maintain professional and courteous communications, demeanor, and interactions at all times while providing value-added service.
  • Handle all media communication between headquarters, stores, and public for my particular store.
  • Maintain continuous communication with registrants to establish trust and guarantee sustained in store shopping.
  • Provide clear, polite, and helpful communication while serving diverse populations and co-workers.
  • Developed and wrote training manual, communication plans and materials, and presentation materials.
  • Provide coaching sessions with supervisors on topics including: Teambuilding Problem Solving Diversity Constructive Communication Working with Older Populations
  • Process 100+ phone communications per day on a multi-line system.
  • Earned a Certification in Baker/Chill Area Skills Used Communication Quickness Leadership Organization Cleanliness

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1,913 Communication Jobs

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14. Staff Members
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average Demand
Here's how Staff Members is used in Customer Service Trainer jobs:
  • Hired, trained/developed, motivated and coached qualified staff members in accordance to client specific expectations.
  • Conduct performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers.
  • Collaborated with management and trained staff members in system efficiency.
  • Train and develop new staff members through education of member services offered, cross-selling opportunities, and branch operations.
  • Managed training and supported the operational needs of 200+ staff members yearly within internal departments for Sallie Mae.
  • Designed and implemented innovative training programs in accordance with company policies and procedures for new staff members.
  • Trained 40 staff members and assisted clerks in examining pertinent data to determine accuracy of customer complaints.
  • Implemented and developed a customer service training for program participants, volunteers, and staff members.
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Promoted to trainer, leading new staff members through a certified training program.
  • Team leader who was tasked with motivating staff members and delegating duties.
  • Keep a current record of staff members' whereabouts and availability.
  • Trained and supervised new staff members to the call center.
  • Answered telephones and transferred calls to appropriate staff members.
  • Assist in training other staff members as needed.
  • Trained new sales and staff members.
  • Provided cross training to 30+staff members.
  • Traveled to field offices and hosted webinars to train staff members.
  • Team Leader/Trainer Facilitate meetings to train new staff members relevant skills necessary for a productive work environment.
  • Provided effective training to all staff members, from customer service reps to VPs and CFOs.

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28 Staff Members Jobs

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15. Internet
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average Demand
Here's how Internet is used in Customer Service Trainer jobs:
  • Answered incoming calls from potential postal agency applicants responding to Internet and employment referral based marketing advertisements.
  • Coordinated the implementation and administration of an Internet based succession planning system for over 300 executives.
  • Revised policies and requested system enhancements to better accommodate business-to-business ordering through the Internet.
  • Account information updates and corrections; assist with internet access, printed correspondence, quarterly and annual reports and tax forms.
  • Assist the Director of Sales with the preparation of memos, letters, meeting agendas, internet marketing and projects.
  • Trained on Billing Medicaid and private insurances for payment of services weekly via internet based site.
  • Trained students in internet and Microsoft Word skills for research and preparation of student resumes.
  • Delivered training in classroom setting via the internet, using remote application tools.
  • Worked both Internet and Intranet applications simultaneously to better meet customer needs.
  • Train internal associates on systems include mainframe and internet based platforms.
  • Handled phone calls, overhead pages, and internet order pick-up.
  • Placed internet and phone orders for store inventory.
  • Provided cross-functional training modules for Internet and Telecom Organizations.
  • answered calls form customers and worked with customers who had issues with their cable bill and internet services.
  • Trained 60+ FTE Call Center, Customer Care and Internet divisions, performed company-wide New Product Rollouts.
  • work in multiple systems to maintain sales expectations, internet, direct ship and sales floor.
  • Facilitated training of Customer Service, Internet teams for Qwest Inc.
  • Provided technical support for 15 FedEx shipping softwares and internet solutions.
  • Process EBay and internet orders.
  • branch Computer Skills: Microsoft Word, Excel, PowerPoint, Internet

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103 Internet Jobs

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16. Audit
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average Demand
Here's how Audit is used in Customer Service Trainer jobs:
  • Isolated training opportunities by performing side-by-side and remote quality audits Developed training materials such as participant's guides and job aids.
  • Monitored customer service standards, interpreted policies and procedures, performed safety audits.
  • Audited claims and identified opportunities for Claims department to improve quality processes.
  • Conducted site reviews, security audits, and developed emergency procedures.
  • Monitor auditoriums for temperature, picture/sound problems, or disruptions.
  • Audited billing information in computer system before invoice was generated.
  • Audited contracts according to seller guideline.
  • Audited customer service representative s client interactions to maintain and update training where it was needed.
  • Maintained records of training history in an organized fashion for auditing by CMS.
  • Audited all new & old job orders for accuracy according to company requirements.
  • Reduced general liability claims by %25 through safety audits and training.
  • Assisted with all aspects of inventory as well as annual internal audits.
  • Train and audit Ambassadors in all training functions for their department.
  • Perform monthly audits to enhance procedural and department goals.
  • Audit customer accounts, tracking and logging agent performance.
  • Performed annual reviews and audits of employee job performances.
  • Promoted from a Gatekeeper to an Auditor.
  • Audited safety and compliance records and personnel.
  • Travel between 30 or more locations doing audits of both cash drawers and parking lot counters to ensure accuracy.
  • Audit accounts for accuracy * Entered clients confidential data and processed payments.

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269 Audit Jobs

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17. Computer System
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average Demand
Here's how Computer System is used in Customer Service Trainer jobs:
  • Filed scanned documents under correct departments through computer system.
  • Drilled new employees in computer skills, knowledge of computer systems, merchandise, policies, procedures and guidelines.
  • Conducted training on the company's computer system, reports, and incoming and outgoing customer phone calls.
  • Trained employees how to use computer systems to check-in passengers and troubleshoot complex ticketing problems.
  • Used multiple computer systems simultaneously for tracking, information gathering, and or troubleshooting.
  • Trained all customer service on computer systems, software programs, phones, etc.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Monitored mainframe computer systems, logged daily activity & responded to client calls.
  • Trained new hires in art of customer service and computer system used.
  • Train new temp employees on the computer systems and speaking with members.
  • Verified that information in the computer system was up-to-date and accurate.
  • Assemble orders from customers and enter them into a computer system.
  • Register new and establishes clients into computer system.
  • Trained new hires on various computer systems.
  • Provided technical support for the computer system.
  • Researched, coordinated and implemented computer system enhancements with IT staff to improve efficiencies within the company and among service providers.
  • Provided training for customer service representatives on products, computer system, company policy and how to handle difficult customers.
  • Trained all new employees on the use of point of sale computer systems, and all other new hire training.
  • Entered customers data into the computer system Performed a variety of general clerical jobs.
  • Train new employees on computer on computer systems and customer service.

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112 Computer System Jobs

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18. New Accounts
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average Demand
Here's how New Accounts is used in Customer Service Trainer jobs:
  • Conducted training class for all new and existing staff of 75 including customer service, new accounts and authorization procedures.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Support sales reps in opening new accounts, order entry, customer follow up and overall customer service.
  • Analyzed monthly exception reports in order to correct any discrepancies pertaining to new accounts opened by clients.
  • Assisted walk in clients with opening new accounts, receiving stock certificates and depositing rollover checks.
  • Work with new customers in the development of new accounts and the implementation of new systems.
  • Reviewed credit bureau information to assist with credit line increases and opening new accounts.
  • Visited and set up new accounts for clients and quoted prices.
  • Set up new accounts, maintain records and reports.
  • Processed loans and new accounts on line.
  • Recruited potential clients for membership Oriented and trained new customers to Curves environment Handled membership fees and new accounts
  • Created New Training Manual for Accounts Receivable Collection calls/post money to customer accounts Check credit references for new accounts Trained new hires

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105 New Accounts Jobs

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19. Powerpoint
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average Demand
Here's how Powerpoint is used in Customer Service Trainer jobs:
  • Develop computer based training modules, PowerPoint presentations and games for customer service representative and other related groups.
  • Created PowerPoint presentations for new hire orientation and sexual harassment prevention.
  • Prepared PowerPoint presentations and conducted meetings using overhead projection equipment.
  • Create and deliver PowerPoint presentations to executive level staff.
  • Completed analysis with data table, various performance measures charts, budget analysis table, and summarized table in the PowerPoint.
  • Evaluated, hired and trained other trainers on use of PowerPoint and multimedia projection equipment, including LCD panels and projectors.
  • Utilized on-line resources, PowerPoint presentations, hands-on practice and role-play to achieve company standards for customer service.
  • Develop job aids and PowerPoints used to train customer service representatives on procedural changes and processes.
  • Utilized Word, WordPerfect, PowerPoint and answered the phones and assisted students as needed.
  • Prepare presentations, reports, and other documents using Microsoft Word, Excel and PowerPoint.
  • Worked with programs such as, Excel, Word Processor and PowerPoint.
  • Utilized Microsoft Office tools: Outlook, Word, Excel and PowerPoint.
  • Instructed courses to improve business management practices using MS PowerPoint 2010.
  • Reviewed lesson plan and PowerPoint templates and made suggestions for improvement.
  • Utilized Microsoft Word, Excel, and PowerPoint in daily assignments.
  • Designed and created Powerpoint presentations for department managers.
  • Developed color coding powerpoint for CSR's to use and also the quality assurance form used to monitor CSR's.
  • Created forms, flow charts and spreadsheets in MS Word, Excel and Powerpoint.
  • Designed multiple training programs to include curriculums, PowerPoint presentations, handouts and materials.
  • Organize computer data and reports to enable accessibility Data Entry using Microsoft office Word, Excel, PowerPoint.

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68 Powerpoint Jobs

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20. Customer Orders
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average Demand
Here's how Customer Orders is used in Customer Service Trainer jobs:
  • Performed clerical and accounting functions pertaining to customer orders, adjustments, investigations and corrections.
  • Mitigated and resolved customer service issues and customer orders.
  • Utilized SpreeCommerce to manage customer orders.
  • Requested and recorded customer orders.
  • Measured, sliced, processed and packaged a variety of deli meats to fulfill customer orders.
  • Handled all customer orders in and out of the store including follow-up and record-keeping.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Processed customer orders; helped with product descriptions and selections.
  • Tracked customer orders and send customer items to other stores.
  • Take customer orders via phone and in person.
  • Processed up to 30 customer orders per day.
  • Handled customer orders using internal POS system Assisted with decorating customer purchases
  • Process customer orders/ cash handling High side partner directing customers to the shortest line possible referred to as speed weaving.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Programmed and maintained ten-line phone system and took customer orders by phone for electric motor parts distributor.
  • Maintain the filing systems for Customer Orders, Customer Direct Ships, Trainings, Registry Sales.
  • Trained and Oriented new servers Obtained, processed, and delivered customer orders
  • Trained new employees Prepared food and maintained customer orders Completed daily registering and store open/close functions
  • Baked breads, rolls, donuts, and pastries Took and prepared customer orders Provided an exceptional level of customer service
  • COMPANY HAS CLOSED) I was responsible for shipping customer orders using an inhouse UPS software system.

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214 Customer Orders Jobs

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21. High Volume
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average Demand
Here's how High Volume is used in Customer Service Trainer jobs:
  • Collaborated with fellow managers and team members to provide high volume customer satisfaction.
  • Managed a high volume workload within a deadline-driven environment.
  • Managed high volume of incoming calls each day and accurately addressed customer inquiries with valuable information on new products and services.
  • Experience in assisting customers in the food/beverage industry providing a high level of customer service in a high volume store.
  • Managed several trainees in a high volume environment * Provide exceptional service to customers, build and maintain customer relationships
  • Responded to a high volume of incoming calls to the Training Center and forward to the appropriate individuals.
  • Train and supervise newly hired staff while managing customer's service in a high volume and stressful environment.
  • Provided exceptional drink service to patrons in a fast-paced, high volume, customer service driven environment.
  • Handled high volume incoming calls for company needing something repaired in there building.
  • Maintained high quality of service while fielding a high volume of calls.
  • Handle high volume of incoming calls from Tampa Electric Customers.
  • Responded to customer inquiries in a high volume call center.
  • Greet customers and answer high volume of incoming calls.
  • Responded to customer calls during high volume periods.
  • Trained achieved significant improvements in customer service Productivity with high volume of telephone calls to potential customers.
  • Provided friendly customer service at a very high volume bar Took inventory/ordering of liquor
  • Handcrafted art pieces for packaging and shipping duties - Managed high volume emails and phone calls and created spreadsheets using Excel
  • Served as trainer for customer service new hires, high volume call center High volume call center 80 + calls.
  • Maintained a clean and orderly checkout area Manage high volume of customers in courteous and professional manner.
  • Handle Inbound and Outbound call in a fast pace high volume environment .

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197 High Volume Jobs

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22. Inventory Control
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average Demand
Here's how Inventory Control is used in Customer Service Trainer jobs:
  • Streamlined efforts for processing orders and inventory control.
  • Purchased equipment and supplies-inventory control.
  • Assist with inventory control; loads, unloads, moves product, Merchandises Products effectively, Provide excellent customer service.
  • Provide clients assistance in the store, work in risk management, inventory control, loss prevention and storage operations.
  • Well versed in all aspects of warehouse operations, from inventory control, To quality assurance, and safety.
  • Monitor profit and loss, Hiring and training Coaching for improvement, ordering and inventory control.
  • Maintained inventory control of beer, wine, liquor, and supplies.
  • Assisted general manager with inventory control and closing duties.
  • Contribute to Inventory control and maintains sales reports.
  • Inventory control and performance of general duties.
  • Inventory control through corporate Purchase Order system.
  • Inventory control, customer service and training.
  • Maintained sales records for inventory control.
  • Inventory control Cash handlingCounty of Victoria, Justice of the Peace, Precinct Four

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58 Inventory Control Jobs

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23. Training Manuals
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average Demand
Here's how Training Manuals is used in Customer Service Trainer jobs:
  • Developed, designed and authored comprehensive customer training manuals for the Reviewer Finder system.
  • Prepared training manuals and handouts and created corresponding materials in accessible format.
  • Prepared training manuals for supervisory staff, sales and customer service representatives and conduct new hire on boarding and training classes.
  • Trained all new personnel in procedures/position requirements; developed training manuals; handled all special/complex 2007/2008 calls; set appointments for customers
  • Developed training manuals for all new hires to ensure customer service expectations are met and properly provided to all trainees.
  • Handled a control classroom environment that was productive as well as compromising new training manuals for customer services and sales.
  • Created training manuals for new representatives which assisted with product updates, information and the cross selling of products.
  • Created training manuals/instructions on how to use various systems that could are used bank wide.
  • Develop training manuals per Insurance Commissioner, Managed Care, HCFA and Medicare guidelines.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Worked with managers and senior management in development of writing training manuals.
  • Revised and wrote 50 training manuals (processes and procedures).
  • Designed and created training manuals and materials for mutual fund company.
  • Developed, wrote, and edited material for corporate training manuals.
  • Prepared training manuals, feedback survey forms and support materials.
  • Created and maintained up to date training manuals.
  • Organized and developed new and updated training manuals.
  • Customize training manuals and procedures for GE employees.
  • Developed standardized training manuals for on boarding of SR. CSR's in the customer administration department.
  • Developed and updated training manuals and materials based on industry trends.

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10 Training Manuals Jobs

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24. Front End
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average Demand
Here's how Front End is used in Customer Service Trainer jobs:
  • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Defined staffing requirements and coordinated timely training schedules for all front end and office associates for new store openings.
  • Cashier trained and supervised other front end employees to ensure the registers would run smoothly and efficiently.
  • Train, model and coach new team members in all aspects of Front End duties.
  • Assist in specialized area of store as needed including Front End and Fitting Room.
  • Promoted to Customer Service Clerk, Front End Supervisor and District Trainer during employment.
  • Trained all new hires on both front end and food services departments.
  • Shrink & Safety Captain* Opening and Closing the front end.
  • Provide front end support in day to day operations.
  • Provide on-site specific assistance to the front end.
  • Run Front End desk to service customers.
  • Service lead associates, front end.
  • Trained as a front end manager.
  • Front End Manager back up.
  • Managed the front end of the store.
  • Handle customer service and front end dutys.
  • Collect cashiers pickups from Front End Managers.
  • Front end store clerk/box boy (bagger)
  • Direct customers to areas of store Trained new hires Ran book Keeping and front end
  • Schedule appointments *Register Bridal couples *Cashier *Customer Service *Front end lead *Answering phone * New hire processing

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1,666 Front End Jobs

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25. POS
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average Demand
Here's how POS is used in Customer Service Trainer jobs:
  • Participated on video and call conferencing on a weekly basis and composed progress reports with suitability recommendations of new hires.
  • Preferred candidates will have exposure to Electronic Security products or worked in another technical field with similar technical aptitude requirements.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Clamp, hold, tack-weld, heat-bend, grind or bolt component parts to obtain required configurations and positions for welding.
  • Achieved call center ranking of #1 in customer satisfaction within the company during all 11 months at this position.
  • Work at Bank of America center taking in bound phone calls for tax insurance and escrow second level position.
  • Trained office staff on procedures and assisted in preparing programs, schedules, posters and other information and materials.
  • Delivered company training for the purpose of compliance to FCC and State regulatory commissions.
  • Assist store owner / manager with store orders, daily cash and bank deposits.
  • Facilitated company training and meetings for the purpose of new product instruction and use.
  • Provide positive reinforcement and adult learning techniques to promote learning and skill improvement.
  • Add postage monies to meters, all to 100% customer satisfaction.
  • Weld components in flat, vertical, or overhead positions.
  • Acquired position as a Trainer in March 2015.
  • Count and deposit daily register totals.
  • Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Trained & mentored staff to ensure proper knowledge of their positioned Accurately balanced cash drawer after every shift.
  • Authored blog posts for Please Advise (services.lexblog.com).
  • Full time staff position performing Customer Service assignments.
  • position Answered phones, placed online orders Processed returns/exchanges/replacements

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5,653 POS Jobs

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26. Curriculum Development
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low Demand
Here's how Curriculum Development is used in Customer Service Trainer jobs:
  • Communicate curriculum or program effectiveness back to leadership and/or national curriculum development team.
  • Coordinate training and curriculum development for customer service representatives and claims adjudicators.
  • Partnered with curriculum development teams to stream line and update instruction guides.

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4 Curriculum Development Jobs

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27. Front Desk
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low Demand
Here's how Front Desk is used in Customer Service Trainer jobs:
  • Trained all Southern California new hire Front Desk employees on Burke Williams customer service standards.
  • Assisted front desk with phones, and housekeeping duties when we were short handed.
  • Front Desk Imaging CompanyGreeting customers, patient data entry in to the Company Software.
  • Front desk, cashier, store sales, registering guest & giving traveling directions
  • Verified and balanced entries and records of transactions reported by front desk.
  • Worked for a company as the front desk, and phones.
  • Front desk, cashier, store sales & some housekeeping
  • Maintain cleanliness of front desk.
  • Placed property ads in times herald/answered phones/ran front desk/filing/phone and computermwork
  • Fast paced call center environment Front Desk Agent/PBX Operator Provide a positive and memorable guest check in experience.
  • Issued permits Updated Information Front desk Answered phones

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406 Front Desk Jobs

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28. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Customer Service Trainer jobs:
  • Make sure customers took surveys and filled out client cards, bank deposits and open and close store.
  • Prepared bank deposits, set up customer account profiles on system and posted payment information to customer accounts.
  • Prepared bank deposits, reconciled cashiers and posted into computer, balanced safe, encoded and ran checks.
  • Supported the Management Information System Department with accounting, cash transactions, daily balancing and bank deposits.
  • Bank deposits, audits and daily balancing of registers to include required documentation of shortages and overages.
  • Retail sales, food preparation, catering bookings, inventory, bank deposits, catering service and delivery
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Assist with opening/closing procedures, record cash register transactions and process currency for bank deposits.
  • Performed clerical duties, including preparing invoices and bank deposits and managing customer service.
  • Accounted for all collection of all monetary transactions and made bank deposits daily.
  • Schedule and set bank deposits for the store.
  • charge of bank deposits and any other duty store needed.Electrical certificate of completion (Columbia CareerCenter)
  • Inventory control Ordering suppliesServing special events Bank depositsPlanning and organizing special events Securing buildingCustomer service

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3 Bank Deposits Jobs

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29. Medicare
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low Demand
Here's how Medicare is used in Customer Service Trainer jobs:
  • Counseled, educated and provided customer service to beneficiaries of Medicare via telephone and face-to-face contact.
  • Worked closely with Medical Director/DME Suppliers to revise Local Medicare Policies.
  • Facilitated the mandated IT application conversions for several Medicare contractors nationally.
  • Provided quality auditing and coaching of Medicare Service representatives.
  • Provided benefit information to members regarding Medicare and Medicaid.
  • Identified and documented complex Medicare coverage issues with beneficiaries.
  • Trained New Hires in understanding the policies and procedures for handling information required to provide inbound responses to 1-800 Medicare Beneficiaries.
  • Point of contact for member and provider escalated calls for all states (Medicaid and Medicare.)
  • Provided classroom training for Medicare Appeals Unit on job related topics including systems and medical policy.
  • Conduct claims audit by verifying the accuracy and make sure all Medicare guidelines are followed.
  • Interpreted and explained Social Security and Medicare Law, National Policy and HIPAA legislation.
  • Assisted in taking production calls all states Medicaid and Medicare member or provider.
  • Assist Senior Citizens with Medicare Enrollment into AARP or other program.
  • Sorted Medicare/Blue Cross EOB's for assigned specialists.
  • Assist Scan Medicare members with benefit information.
  • worked with QuaiMed Insurance tracking revenue for Medicare on customers who were on dialysis or had kidney problems.
  • Selected and promoted from within customer service department to start inside Medicare sales and broker liaison departments.
  • Selected to train new Humana employees to assist customers in Medicare practices and procedures.
  • Provided onsite training for Convergys; responsible for the delivery of Medicare Parts A - D to call center agents.
  • evaluate, and implement new Humana customer service employee training and Medicare regulations.

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158 Medicare Jobs

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30. HR
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low Demand
Here's how HR is used in Customer Service Trainer jobs:
  • Provided technical solution development and project management expertise to various projects throughout the company.
  • Train and develop members by creating a healthier lifestyle through nutrition and increased activity
  • Developed and delivered 360-degree performance program throughout Customer Service Division
  • Monitored call center activity through our Supervisor Desktop application.
  • Trained over 10 different stores and have to monitor growth through communication with store managers/NSO leaders.
  • Address customer needs through the usage of empathy and any applicable offers available to Verizon customers.
  • Obtained knowledge in material and systems in order to transfer knowledge to bankers through facilitation.
  • Schedule and attend meetings with medical doctors throughout Florida to present our EMR solution.
  • Fostered the credo through my daily actions and communication with leadership, and peers.
  • Trained and developed team members through classroom training, workshops, Web-Ex, etc.
  • Launched sales through Customer Service Resulting in 65% increase in profitability.
  • Led the Depot Control Tower team through the MSCR program.
  • Contracted through Bank of America home loans call center.
  • Stock cooler, clean bar and bathrooms.
  • Completed last three (3) years of military service spent in Air Force Reserve.
  • Handled monetary transactions through out the work day.
  • Researched the problems for members Reissue the invoice through Hyperion and sent Took payments of insurance premiums
  • Worked with HQ partners on line throughput data gathering for more effiecient cashwrap transactions.
  • Performed 'lateral service' throughout the ritz carlton hotel and residences
  • Back through Matthews Temp Agency Prepping Carriers invoices 10-Key entry Vendor/Carrier Customer Service Develop/ Implement logistic strategies relating transportation, and operations

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1,561 HR Jobs

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31. Positive Attitude
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low Demand
Here's how Positive Attitude is used in Customer Service Trainer jobs:
  • Provided constructive peer feedback to team members and class with a continued focus on the big picture and a positive attitude.
  • Make sure customers are satisfied, have a positive attitude, accurate money handling, training new crew members
  • Greet all new and regular customers with a positive attitude while escorting them through the facility.
  • Awarded Employee of the Month for having a positive attitude and being a team player.
  • Welcome customers as they enter the store with my positive attitude and smile.
  • Maintained positive attitude to make customer's event experiences memorable and pleasant.
  • Process overflow of calls while maintaining positive attitude on the phone.
  • Placed orders, up sale with positive attitude.
  • Display a positive attitude and promote teamwork.
  • Cashier - Maintain positive attitude with customers.
  • Out bound calling Having a very positive attitude.

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90 Positive Attitude Jobs

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32. Special Projects
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low Demand
Here's how Special Projects is used in Customer Service Trainer jobs:
  • Facilitate group presentations and oversee multiple special projects.
  • Field Training Manager Trained new District Sales Managers and Subscriber Service Representatives; assisted with special projects; created staff schedules.
  • Assist with special projects, customer concerns, purchases and returns, online orders, and bridal registry.
  • Manage special projects such as community outreach programs and non-profit volunteer efforts.
  • Completed special projects as requested by the Supervisor and Manager.
  • Prepared and conducted team building sessions and managed special projects.
  • Collaborated with other team members on special projects and events.
  • Assisted store manager with special projects for the employees/store.
  • Complete special projects and other duties as assigned.
  • Acted as agent contact Worked on special projects as required.
  • Performed faxing, photocopying and filing duties Assisted supervisor with special projects Distributed incoming mail and processed outgoing mail
  • Processed Donations Involved with organizing and promoting Special Projects Management Training Light Administrative Duties (filing, order processing, accounting)

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78 Special Projects Jobs

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33. Sales Representatives
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low Demand
Here's how Sales Representatives is used in Customer Service Trainer jobs:
  • Promoted to sales trainer, working one-on-one with individual sales representatives and helping them polish customer presentation.
  • Assisted in developing needs assessments of sales representatives, customer service representatives and operational management.
  • Implemented job shadow and customer service orientation program for sales representatives.
  • Trained customer service/sales representatives, and equipment technicians.
  • Managed inside and outside sales representatives.
  • Established contacts with sales representatives.
  • Trained and coached selling skills to sales representatives through field rides, phone skills training and one on one development plans.
  • Train newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.
  • Worked with Sales representatives to ensure quality customer contact and support.
  • Receive and enter orders from customers and sales representatives.
  • support to top sales representatives and President in fast-paced processing company.
  • Trained sales representatives, on the Point of Sale applications; Microbiz, IC Verify, and Retail Star software products.
  • Answered calls from customer and Sales Representatives for medical products ordered and gave backorder status on orders not yet received.
  • Maintained high quality sales and services, exceeded sales daily production goals/ Trained and monitored new and current sales representatives.
  • Led CRMS Webinar quarterly training to over 200 sales representatives, boosting selling opportunities in pipeline.
  • Trained over 500 sales representatives Designed Genie's Series 100 Sales Training Course.
  • Assisted clients and sales representatives in placing orders General office tasks Customer freight disputes, p o d of shipments Answered phones
  • developed and facilitated Customer Service Training for phone CSRs and Sales Representatives.

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81 Sales Representatives Jobs

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34. Customer Base
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low Demand
Here's how Customer Base is used in Customer Service Trainer jobs:
  • Participated in advertisement and marketing promotions which significantly broadened customer base.
  • Provided excellent customer service to assigned customer base.
  • Provided excellent personal service to Clients to collect monies due, while maintaining the integrity of their customer base.
  • Maintained a loyal customer base of over 10 clients as long as four years by providing excellent customer service
  • Organized and maintained files for customer base, inventory, vendors, and equipment purchases.
  • Ordered product and followed up on sales for customer base in a specific area.
  • Key Result: Retained and increased customer base by building and maintaining service relationships.
  • Assisted internal business partners with cross-selling of products to Sprint customer base.
  • Develop rapport with the customer base handling difficult issues with professionalism.
  • Maximize customer base (sales), minimize turnover (retention)
  • Analyzed data to determine the increase/decreases in the customer base.
  • Assisted customer base with billing inquiries and explanation of services.
  • Contributed to building a strong customer base.
  • Identified new business opportunities and created multi-faceted campaigns, establishing a broader customer base and new channels of distribution.

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50 Customer Base Jobs

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35. Account Information
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low Demand
Here's how Account Information is used in Customer Service Trainer jobs:
  • Answer incoming calls Document customer experiences in local stores Provide member with account information Data entry
  • Maintain customer records by updating account information.
  • Open customer accounts by recording account information.
  • Handle a large volume of calls by contacting various creditors, private and government agencies to verify account information and status.
  • Aided management in processing credit card payments, updating and maintaining customer account information, and filing paperwork as needed.
  • Provide services to customers, such as order placement or account information.
  • Used telephones to reach out to customers and verify account information.
  • Assisted customers with account information, payments and billing issues.
  • Maintained customer records by updating account information Reduced outstanding accounts receivables through improved collections processes.
  • Assist clients with billing issues, update account information as needed Schedule delivery and pick up
  • Process daily invoices Update and maintain customer account information.

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100 Account Information Jobs

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36. Verizon
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low Demand
Here's how Verizon is used in Customer Service Trainer jobs:
  • Educated representatives in all aspects of Verizon Wireless business.
  • Coached and taught at VZLU Verizon Wireless Leadership University strategies and coaching techniques for teams.
  • Facilitate ongoing training for employees regarding updates to policies and procedures for Verizon Wireless.
  • Train new hire class for Verizon Wireless Customer Service.
  • Created training materials explaining telecommunications resale services, Verizon order processing software, Kana CRM software, and local telephone tariffs.
  • Market and provide high end customer service in regards to Verizon Wireless cellular service and products available.
  • Served as the Quality Assurance point of contact for Verizon Wireless and Cingular/AT&T Wireless contracts.
  • expense reports, Verizon Wireless Timesheet, monthly tracking reports, rosters, store/team visit reports

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20 Verizon Jobs

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37. Special Orders
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low Demand
Here's how Special Orders is used in Customer Service Trainer jobs:
  • Communicated with customers and sales regarding back order availability, future inventory and special orders.
  • Handle customer requests for special orders, transfers, and home shipments.
  • Placed special orders and called other stores to find desired items.
  • Assisted customers with purchasing items and placing special orders.
  • Assure orders and special orders from customer are correct.
  • Assist customers with their special orders for their occasions
  • Handled special orders for parties and weddings.
  • place orders/special orders through our vendors to fill orders with items we did not have in stock.
  • Process orders Write up customers' special orders in detail.
  • Attended to customers needs at the contractors desk Handled the register and contractor transactions Organize deliveries & special orders

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7 Special Orders Jobs

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38. Company Standards
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low Demand
Here's how Company Standards is used in Customer Service Trainer jobs:
  • Organized and updated associates training records per company standards.
  • Maintained outstanding customer service per Company standards.
  • Review resumes, then conducted and scheduled interviews to ensure talent performs to company standards and mutual benefits.
  • Conducted manager-on-duty walks of the store to ensure product placement was appealing and consistent with company standards.
  • Provide the trainees of with the skills sets to perform their job properly to the company standards.
  • Certified customer service trainer for new and existing employees ensuring that company standards were met.
  • Completed required paperwork at the end of my shift accurately and to company standards.
  • Train all new and current employees on company standards and merchandise selling methods.
  • Balance the needs and budget of customer with company standards and pricing policy.
  • Extended and confirmed services in accordance with company standards and practices.
  • Maintained company standards in Customer Service at the store level.
  • Improved associates training by company standards by 100%.
  • Direct all company standards of customer service.
  • Served alcoholic beverages in an appropriate manner consistent with company standards.
  • Mantained company standards for operation.

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12 Company Standards Jobs

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39. New Customers
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low Demand
Here's how New Customers is used in Customer Service Trainer jobs:
  • Generated new customers and converted existing customers from electricity to gas.
  • Performed administrative duties not limited to heavy data-entry, placing orders for new customers and packaging accessories using UPS and/or FEDEX.
  • Process provisioning requests from existing or new customers for installation, disconnection or changes of telephone services.
  • Implemented a training program on operating a proprietary video system that gained new customers.
  • Attended conferences and aviation shows to promote and attract new customers.
  • Train new customers, on tracking program capabilities.
  • Set appointments for new customers.
  • Detailed specific cocktails while multi-tasking new customers and operating service well.
  • Managed, coached and provided feedback to ensure customer satisfaction and company growthEducate new customers about the services that we offer.
  • Assisted new customers with installation, employee training, and programming of new and upgraded phone systems and voicemail.
  • Clarified service to new customers Answered questions or concerns Coordinated directly with sales Arranged and processed payments Scheduled

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40 New Customers Jobs

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40. On-The-Job Training
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low Demand
Here's how On-The-Job Training is used in Customer Service Trainer jobs:
  • Evaluated on-the-job training process for effectiveness and provide recommendation for improvement.
  • Prepare class to exceed the goals set forth midterm and final exams prior to entering on-the-job training.
  • Assigned mentors for all new employees, supervised from 6 to 20 employees during on-the-job training.
  • Developed on-the-job training curriculum to train new hires, and provided refresher courses for current employees.
  • Conducted orientation sessions and arranged on-the-job training for new hires.
  • Worked significantly on updating On-the-Job Training (OJT) checklists.
  • Provided on-the-job training for new employees in restaurant operations.
  • Conducted classroom training, demonstrations, and on-the-job training.

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41. CSR
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low Demand
Here's how CSR is used in Customer Service Trainer jobs:
  • Prepared appropriate analysis and recommendations for scheduling, load balancing, and CSR productivity.
  • Attained highest quality standards for CSR training covering review/modification of Customer Service (CRM) training materials, syllabus and certification.
  • Evaluated handling of customer calls and notify CSA's/CSR's of appropriate techniques for managing various call situations.
  • Monitored CSR's first live calls, giving them both positive and constructive feed back.
  • Listened to CSR service calls, and discussed accomplishments and opportunities with the agent.
  • Motivated CSR performance with a healthy balance of recognition and incentives.
  • Tracked productivity per CSR to assure quality measures were being met.
  • Delivered High Quality presentations to large classes of CSR's.
  • Screened, interviewed and selected candidates to fill CSR positions.
  • Received customer calls, approved calibrations and monitored CSR.
  • Prepared and conducted regularly scheduled performance reviews for CSRs.
  • Performed limited monitoring of CSR performance in all areas of department including Contact Management, Billing and Credit and Collections.
  • Performed various duties as a legal coder, CSR, switchboard operator, receptionist, general clerical and general labor.
  • Handle all coordination for Medical Service Meetings, track timesheets for Medical Services and CSR's.
  • Presented updates to customer service representatives (CSRs), peers, and operations leaders.
  • Supported CSRs on the floor when not conducting or assisting in a training class.
  • Conducted initial and on-going training to CSR's and members of the CRM department.
  • Trained newly hired CSRs on products, services and systems.
  • Developed technical, sales, and soft skills training material for Synacor's support team and client CSR/TSRs.
  • Conducted assessments to ensure CSRs are understanding the material presented.

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1,147 CSR Jobs

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42. Appropriate Changes
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low Demand
Here's how Appropriate Changes is used in Customer Service Trainer jobs:
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Check to ensure that appropriate changes were made to resolve customers' problems.

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43 Appropriate Changes Jobs

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43. FAA
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low Demand
Here's how FAA is used in Customer Service Trainer jobs:
  • Fulfilled mandatory FAA regulation training obligations for a seasonal station opening with revised training materials that incorporated vendor and company procedures.
  • Achieved company goals of completing FAA Annual Recurrent Training requirements by scheduling and facilitating employee re-current training sessions.
  • Represented corporation in all security issues as Corporate Security Officer to FAA Security Inspector.
  • Achieved AFAA Personal Trainer Certification.
  • Interacted accordingly with TSA, FAA, DOT, U.S. Post Office & CBP policies/procedures and regulatory compliance.
  • Coordinate the execution of FAA and DOT regulated Initial and Recurrent Training and company mandated training programs.
  • Edited and formatted training documents and security manuals according to FAA standards.
  • Update all training material to ensure compliance with FAA/TSA regulations.
  • Created monthly employee training reports for station FAA safety inspections.
  • Maintain FAA logs for Winter Operation procedures.
  • Conducted internal OSHA, ULD, NOTOC, TSA & FAA audits.

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Customer Service Trainer Jobs

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20 Most Common Skills For A Customer Service Trainer

Customer Service

53.5%

New Procedures

8.7%

Training Programs

8.0%

Phone Calls

4.8%

Data Entry

3.4%

Sales Floor

2.6%

Product Knowledge

2.6%

Credit Card

2.1%

Payroll

1.9%

Technical Support

1.7%

Company Policies

1.3%

Food Safety

1.2%

Communication

1.2%

Staff Members

1.1%

Internet

1.1%

Audit

1.0%

Computer System

1.0%

New Accounts

1.0%

Powerpoint

0.9%

Customer Orders

0.9%
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Typical Skill-Sets Required For A Customer Service Trainer

Rank Skill
1 Customer Service 48.0%
2 New Procedures 7.8%
3 Training Programs 7.2%
4 Phone Calls 4.3%
5 Data Entry 3.1%
6 Sales Floor 2.4%
7 Product Knowledge 2.3%
8 Credit Card 1.9%
9 Payroll 1.7%
10 Technical Support 1.5%
11 Company Policies 1.2%
12 Food Safety 1.1%
13 Communication 1.0%
14 Staff Members 1.0%
15 Internet 1.0%
16 Audit 0.9%
17 Computer System 0.9%
18 New Accounts 0.9%
19 Powerpoint 0.8%
20 Customer Orders 0.8%
21 High Volume 0.8%
22 Inventory Control 0.7%
23 Training Manuals 0.7%
24 Front End 0.6%
25 POS 0.6%
26 Curriculum Development 0.6%
27 Front Desk 0.5%
28 Bank Deposits 0.5%
29 Medicare 0.5%
30 HR 0.5%
31 Positive Attitude 0.4%
32 Special Projects 0.4%
33 Sales Representatives 0.4%
34 Customer Base 0.4%
35 Account Information 0.4%
36 Verizon 0.4%
37 Special Orders 0.4%
38 Company Standards 0.3%
39 New Customers 0.3%
40 On-The-Job Training 0.3%
41 CSR 0.3%
42 Appropriate Changes 0.2%
43 FAA 0.2%
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79,662 Customer Service Trainer Jobs

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