Top Customer Service Trainer Skills

Below we've compiled a list of the most important skills for a Customer Service Trainer. We ranked the top skills based on the percentage of Customer Service Trainer resumes they appeared on. For example, 45.5% of Customer Service Trainer resumes contained Customer Service as a skill. Let's find out what skills a Customer Service Trainer actually needs in order to be successful in the workplace.

The six most common skills found on Customer Service Trainer resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Service Trainer jobs:
  • Created customer service training programs specifically designed for the Ticketing Department which promoted higher level customer service skills.
  • Designated to assume responsibility for customer service quality management of vendors, call center and customer service groups.
  • Educated customers on long distant calling plans and processed new customer applications and initiated customer service orders.
  • Counseled, educated and provided customer service to beneficiaries of Medicare via telephone and face-to-face contact.
  • Selected or developed testing and evaluation procedures to be used at completion of Sales/Customer Service courses.
  • Developed and implemented a classroom training program to improve communication skills of existing customer service specialists.
  • Served as one person department delivering new-hire and education classes to IDEN Customer Service Representatives.
  • Provided supervision to a team of customer service representatives, in a dynamic diverse organization.
  • Trained all newly hired customer service trainees on health insurance industry and medical terminology.
  • Coordinated side by side listening with existing Customer Service Representatives to coach for improvement.
  • Evaluate customer service personnel on proper services to customer and retrained as necessary.
  • Monitored customer service standards, interpreted policies and procedures, performed safety audits.
  • Key responsibilities included providing excellent customer service and fulfilling orders correctly and promptly.
  • Implemented and maintained a customer service training manual for all operational procedures.
  • Provided impeccable customer service, addressed and solved guest/member complaints.
  • Demonstrated effective customer service and rapport-building skills for sales transitioning.
  • Provided customer service and tech support to security system customers.
  • Provided information to service units for effective customer service.
  • Provided excellent customer service to accommodate customer's needs.
  • Provide customer service, general correspondence w/customers via email/telephone.

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2. New Procedures

high Demand
Here's how New Procedures is used in Customer Service Trainer jobs:
  • Updated procedures or created new procedures from Business Specs and Tech Specs that were provided to me by the AWD team.
  • Trained new and existing team members in new procedures and policies from CMS.
  • Coached teams to ensure compliance with exciting policies and new procedures.
  • Coach, implement new procedures, to maintain client standards.
  • Created, wrote, and implemented new procedures and processes.
  • Train various departments on new procedures and business concepts.
  • Train current team members of any new procedures.
  • Train all new procedures for CSR's, Coordinate PTO coverage for CSR's.
  • Created curriculum maps according to the curriculum outline to fit new procedures changing on the production floor.
  • xecuted new standards for customer service through implementation of new procedures.

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3. Training Programs

high Demand
Here's how Training Programs is used in Customer Service Trainer jobs:
  • Developed, implemented and monitor reservation agent training programs within the organization for centralized reservations center and individual spa reservations desk.
  • Evaluated effectiveness of training programs and presenters, proposed other solutions to maximize learning or correct deficiencies.
  • Planned and organized training programs to support the customer service office consolidation.
  • Delivered and evaluated training programs concerning domain industry and solution areas.
  • Developed and facilitated instructor led and e-learning training programs.
  • Created individualized training programs for clients.
  • Assured that residents were engaged in prescribed training programs and their active treatment plans were carried out by their assigned staff.
  • Designed and implemented training programs to establish consistent service standards across the board and in every business owned by the Pueblo.
  • Created and presented training programs for company rewards programs as well as quarterly updates to include process and policy changes.
  • Develop constant training programs, to update with new models and systems to customer service call center and retail employees.
  • Develop and implement training programs, education and job-aids to support U.S. customer service and U.S. field sales personnel.
  • Conduct training needs assessments, evaluate results and develop high quality training programs that will effectively address identified needs.
  • Delivered all training programs in connection with call center goals while evaluating existing training programs and developing new programs.
  • Conducted needs analysis to develop up-training programs, manuals, procedures and job aides for new hire training.
  • Delivered training programs for new hires and continuing education for existing staff within training schedules and development plans.
  • Revised and updated training materials and tools and incorporate new materials to ensure accuracy of training programs content.
  • Delivered organized, professional and high energy training programs for over 5,000 employees to service prescription benefits.
  • Coordinate the execution of FAA and DOT regulated Initial and Recurrent Training and company mandated training programs.
  • Created and applied training programs and troubleshooting guides to improve staff phone times and pro duct knowledge.
  • Developed new hire and continual training programs based on feedback provided by staff and monitoring tools.

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4. Data Entry

high Demand
Here's how Data Entry is used in Customer Service Trainer jobs:
  • Answer incoming calls Document customer experiences in local stores Provide member with account information Data entry
  • Prioritized data entry daily to ensure accurate data was collected.
  • Performed data entry and helped organize office activities.
  • Completed data entry, which included the scheduling of shifts, breaks, lunches and extra hours worked.
  • Handled and verified incoming data entry order information from customers to ensure call needs are met and exceeded.
  • Helped with different information searches within the company, making copies, packets, and data entry.
  • Performed data entry into customer order database for processing orders for CPR and First Aid products.
  • Developed and maintained training manual, trained new hires in basic products and data entry.
  • Performed account investigations, maintenance, data entry, and order processing functions.
  • Make lesson plans, monthly reports, data entry, and cleaning.
  • Performed Data entry of incoming and outgoing receipts to stock.
  • Investigate and resolve reported production and data entry problems.
  • Completed and updated data entry for each club member.
  • Trained new employees on catalog data entry.
  • Answer phones, assisted customers, Computer/ data entry balancing of daily transactions, accounts receivable/payable.
  • proof operator, 10-key, balancing accounts, data entry, filing, mailroom
  • Provided with excellent Customer Service -Processing payments -Bi-lingual representative -Data Entry -Check inventory -servicing the food -close the bar -open the restaurant

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Service Trainer jobs:
  • Monitored and recorded trainees handling customer service calls, occasionally receiving or taking over phone calls when escalation was necessary.
  • Developed and executed new training program ensuring the new employees were confident and prepared for taking phone calls on the floor.
  • Train new Customer Service Representatives on how to be courteous to customers while responding to email and customer phone calls simultaneously.
  • Book appointments and match therapist to fill them, responding to emails and phone calls juggling multiple task and priorities.
  • Answer phone calls, take orders, make phone calls when needed, order supplies, and check receiving deliveries.
  • Handle all customer inquiries by phone calls or emails regarding the compliance/certifications of material they've purchased or received.
  • Answered phone calls, made appointments, checked customers out on register, open and closed the store.
  • Worked at home answering phone calls generated by commercials, infomercials, radio, and printed advertising.
  • Take 10 hours of quarterly phone calls to sell the card to potential clients as ongoing self-training.
  • Handled phone calls from clients and created reports and distributed to management as well as staff.
  • Monitored phone calls within call center and gave correction and feedback to staff when needed.
  • Monitor phone calls and coach, train, and provide guidance to all agents.
  • Be able to promptly answer support related email, phone calls and other communications.
  • Handled phone calls to assist insurance clients with information on the health information exchange.
  • Service observing phone calls for all cardiac call takers and reporting poor customer service.
  • Handle incoming phone calls and customer requests as well as returns and purchases.
  • Trained new Customer Service Representatives in order processing and taking incoming phone calls.
  • Resolved escalated phone calls and finding the best solutions to deescalate irate customers.
  • Answered all phone calls and took orders in accurate amount of time.
  • Monitor training phone calls and grading trainees on call quality performance.

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6. Product Knowledge

high Demand
Here's how Product Knowledge is used in Customer Service Trainer jobs:
  • Provided product knowledge within every department to customers and associates.
  • Coordinated technical training events, growing overall product knowledge.
  • Instruct all employees on Product Knowledge of every item that Bed Bath & Beyond has to purchase in store and online.
  • Trained newly hired employees in aspects of the ICOMS billing information system, product knowledge, and customer service skills.
  • Trained and developed staff of 30-70 associates and managers on company culture, product knowledge and customer service skills.
  • Increased store sales and customers' experience by means of training personnel on product knowledge and effective sales skills.
  • Follow up for all training and development of new registry consultants and all store associates on product knowledge.
  • Focused customer service skill set in sales, product knowledge repairs, phone etiquette, and technical expertise.
  • Learn and understand market, industry and product knowledge to effectively deliver increased performance, productivity and sales.
  • Engaged customers to offer superior customer service and to use in depth product knowledge to encourage sales.
  • Emphasized customer service, call quality, sales, product knowledge, systems utilization and teamwork.
  • Trained all new associates and bridal consultants on procedures and product knowledge classes throughout the store.
  • Design and execute training programs for staff members to learn customer service skills and product knowledge.
  • Worked closely with management on inventory and maintenance; Ensured employee training and product knowledge.
  • Train employees on product knowledge, basic customer service skills, and cash register abilities.
  • Monitored the in store training of associates and managers on product knowledge, and services.
  • Maintained constant customer service product knowledge and basic product placement to assist with product sales.
  • Conducted training sessions, including product knowledge from household to health and beauty lines.
  • Provided bridal consultant training and instruction in selling skills and product knowledge to employees.
  • Trained all employees on product knowledge by the use of role-plays and written test.

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7. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Service Trainer jobs:
  • Provided assistance to customers with care, in addition to cash handling, check cashing, and credit card transactions.
  • Handled both cash and credit card transactions for ticketing and balancing out money drawer at end of shift.
  • Accomplished employee interviews on all abnormal cash and credit card transactions and prosecuted when necessary.
  • Handled cash, checks and credit card transactions and maintain financial records.
  • Received cash and credit card transactions from customers; handled approx.
  • Process credit card transactions for telephone customers and walk ins.
  • Answer phones and take customer orders Accept cash and credit card transactions Assist in kitchen when needed

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8. Technical Support

high Demand
Here's how Technical Support is used in Customer Service Trainer jobs:
  • Developed specialized training for new and sustaining server products and options for technical support personnel world-wide.
  • Provided technical support for document management software for all domestic and international clients.
  • Provided customer and technical support resolution for all customers regarding voice/data products.
  • Led the development and definition of technical support processes and process documentation.
  • Provided technical support troubleshooting, password maintenance.
  • Provided 24-hour Customer/Technical support for region.
  • Provided Technical Support for customers.
  • Trained new and old employees in all aspects of technical support, sales, QA, auditing and billing systems.
  • Train newly hired Customer Service and Technical Support employees on the policies, processes, procedures, and tools needed.
  • Assisted C/S team with technical support issues; worked closely with IT department to ensure access to systems.
  • Provide Technical support by assembling and testing server hardware, operating systems, and troubleshooting server related issues.
  • Trained customer service representatives, technical support staff, inside sales teams and managers at five locations.
  • Facilitated 4-8 week classes for new hires hired for Customer Service as well as Online Technical Support.
  • Developed end-user knowledge base instructional articles for the entire Technical Support Team to guide them through calls.
  • Generated and maintained quarterly reports, technical support, and training schedules for all customer service trainers.
  • Support various specialty roles as assigned such as Technical Support, Solutions Consulting and Web Chat.
  • Performed all aspects of customer service, sales, auditing, QA and technical support.
  • Involved in all aspects of training phone customer service, sales, and technical support.
  • Provided assistance to customers with billing, programming, technical support, and escalated issues.
  • Talked to our clients on the phone assisting them with technical Support for their computers.

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9. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Service Trainer jobs:
  • Provided outstanding customer service; handling inquiries and customer complaints by determining problem area and resolution to retain customer's business.
  • Handled incoming customer calls for Charter Communications; logged customer complaints and directed customers through technical troubleshooting.
  • Reviewed customer complaints, tracked customer complaint resolution and handled complex and escalated customer service issues.
  • Recommended corrective services to adjust customer complaints and answer questions regarding service issues.
  • Investigated customer complaints, researched utility usage/payment history and resolved credit issues.
  • Resolved customer complaints or answer customers questions regarding policies and procedures.
  • Butchered Meats* Took and completed orders from customers* Solved customer complaints
  • Handled customer complaints and provided effective solutions for problems.
  • Entered customer complaints/comments into the company's information database.
  • Handled customer complaints directed on an executive level.
  • Resolve customer complaints by providing world-class customer service.
  • Resolved customer complaints and identified ongoing training opportunities.
  • Advised subordinates on handling difficult customer complaints.
  • Trained employees to resolve any customer complaints in a courteous and efficient manner based on Delta's Complaint Resolution Training.
  • Trained 40 staff members and assisted clerks in examining pertinent data to determine accuracy of customer complaints.
  • Provided immediate feedback to agents in order to mitigate customer complaints and reduce call handling time.
  • Interact directly with guests, handle customer complaints, and translate for Spanish speaking tables.
  • Appointed as Acting Supervisor, serving as point of contact for escalated customer complaints.
  • Developed both long-range and short-range plans, Handled customer complaints and resolved customers concerns.
  • Respond to and resolve customer complaints and inquiries in a professional and expedient manner.

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10. Sales Floor

high Demand
Here's how Sales Floor is used in Customer Service Trainer jobs:
  • Reconciled daily cash sales.-Managed inventory on sales floor.
  • Accepted donations sorted through donations for the good resell able things, priced and put them on sales floor.
  • Organized the store to ensure a well-ordered sales floor, pulled out overdue items and restocked new items.
  • Maintained the sales floor and inventory in a clean, neat and properly displayed manner.
  • Work sales floor, stocking, putting away freight, merchandising and assisting customers.
  • Assist with customer requests and advise sales floor team members when work is completed.
  • Optimized the overall customer experience through maintaining a constant sales floor presence.
  • Directed and supervised employees and engaged with customers on the sales floor.
  • Helped customers on the sales floor stocked shelves, worked dairy cooler.
  • Work at the customer service desk and the sales floor.
  • Tag and censor clothing in preparation for sales floor team.
  • Partnered with GM and AGM to merchandise sales floor.
  • Processed merchandise from the stockroom to the sales floor.
  • Clean sales floor and act as personal of departments.
  • Greeted and assisted customers on sales floor.
  • Assisted on sales floor in various areas.
  • Prepared donuts and put on sales floor.
  • Worked part-time on sales floor.
  • order fulfillment, use of IBM registers, and responsibilities include stocking and placing merchandise on sales floors.
  • Answered questions from general to speciality products on sales floor.

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11. Company Policies

high Demand
Here's how Company Policies is used in Customer Service Trainer jobs:
  • Train new-hire servers in company policies and procedures to achieve company goals for high-quality customer service and profitability.
  • Revised, implemented, and ensured compliance with company policies and regulatory standards related to customer service.
  • Collaborated with developers to develop internal tools that enforced company policies and best business practices.
  • Checked and validated customers' identification to uphold company policies and federal regulations.
  • Organized and updated training materials according to company policies.
  • Maintained a comprehensive knowledge of company policies and procedures.
  • Facilitated orientation classes regarding benefits and company policies.
  • Interpreted, communicated, and ensured compliance with company policies, procedures and goals as they apply to area of supervision.
  • Instructed employees on company policies, systems, and routines for handling customer service requests, following prescribed training program.
  • Trained and provided just in time training for peers in job duties and company policies and procedures.
  • Recorded all customer site details and orders along with company policies, procedures and employee information.
  • Trained employees on Phoenix FireFly system, company policies and procedures, conducted interviews and orientation.
  • Monitored ACD calls for performance coaching to ensure adherence to work procedures and company policies.
  • Trained new hire associates on company policies, system programs and taking customers service calls.
  • Promoted to mentor to train OPA's on company policies and proper customer service.
  • Partner with our corporate office to ensure all company policies and procedures are followed.
  • Adhere to company policies and procedures, by creating a lasting impression on customers.
  • Train new employees with handling incoming service calls and company policies regarding calls.
  • Maintain accurate customer records as required in the company policies and procedures handbook.
  • Educate and distribute feedback to new hires on company policies and procedures.

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12. Staff Members

high Demand
Here's how Staff Members is used in Customer Service Trainer jobs:
  • Conduct performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers.
  • Hired, trained/developed, motivated and coached qualified staff members in accordance to client specific expectations.
  • Collaborated with management and trained staff members in system efficiency.
  • Train and develop new staff members through education of member services offered, cross-selling opportunities, and branch operations.
  • Improved the quality of customer service by training staff members to effectively resolve customer issues at multiple store locations.
  • Managed training and supported the operational needs of 200+ staff members yearly within internal departments for Sallie Mae.
  • Trained and developed customer service skills for staff members to ensure personal growth and increased customer satisfaction.
  • Designed and implemented innovative training programs in accordance with company policies and procedures for new staff members.
  • Implemented and developed a customer service training for program participants, volunteers, and staff members.
  • Supervised other team members, gave breaks, and trained new staff members as requested.
  • Balanced multiple roles, including coaching 15 staff members and completed professional duties.
  • Promoted to trainer, leading new staff members through a certified training program.
  • Team leader who was tasked with motivating staff members and delegating duties.
  • Trained and supervised new staff members to the call center.
  • Trained new staff members regarding the restaurant's procedures.
  • Assist in training other staff members as needed.
  • Trained new sales and staff members.
  • Provided cross training to 30+staff members.
  • Traveled to field offices and hosted webinars to train staff members.
  • Team Leader/Trainer Facilitate meetings to train new staff members relevant skills necessary for a productive work environment.

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13. Internet

high Demand
Here's how Internet is used in Customer Service Trainer jobs:
  • Answered incoming calls from potential postal agency applicants responding to Internet and employment referral based marketing advertisements.
  • Coordinated the implementation and administration of an Internet based succession planning system for over 300 executives.
  • Utilized Internet technology and multiple software platforms process calls according to program requirements.
  • Assist the Director of Sales with the preparation of memos, letters, meeting agendas, internet marketing and projects.
  • Worked independently in this telecommute position to provide high level customer service to customers via phone and internet.
  • Performed administrative support which included internet research functions and use of word processing, spreadsheets and presentation software.
  • Prepare Bill of Lading for internet shipping orders via freight line and ground shipments UPS or Fed Ex.
  • Receive orders via internet, fax and walk-ins, designing stamps, decals, etc for customers.
  • Helped ensure that the billing system was running efficiently and the building had an efficient internet system.
  • Trained on Billing Medicaid and private insurances for payment of services weekly via internet based site.
  • Assisted customers with order support via inbound telephone calls, emails and live internet chat.
  • Trained students in internet and Microsoft Word skills for research and preparation of student resumes.
  • Delivered training in classroom setting via the internet, using remote application tools.
  • Worked both Internet and Intranet applications simultaneously to better meet customer needs.
  • Train internal associates on systems include mainframe and internet based platforms.
  • Prefer to work at home via the internet.
  • 0DSkilled at Internet research and navigation.
  • answered calls form customers and worked with customers who had issues with their cable bill and internet services.
  • Trained 60+ FTE Call Center, Customer Care and Internet divisions, performed company-wide New Product Rollouts.
  • work in multiple systems to maintain sales expectations, internet, direct ship and sales floor.

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14. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Service Trainer jobs:
  • Processed customer accounts and filed documents following communication guidelines and policies.
  • Maintain customer accounts and schedule service technician appointments.
  • Completed accurately updates to customer accounts.
  • Resolved problems concerning customer accounts.
  • Handle escalated payment issues by reviewing payment files to identify and correct encoding errors to properly apply credit to customer accounts.
  • Handled daily heavy flow of paperwork and cooperated with the sales and customers regarding needs on customer accounts.
  • Handled customer accounts, expectations, and concerns, while maintaining excellent customer service.
  • Approved and document all adjustments to customer accounts nightly to ensure accuracy and feedback.
  • Prepared customer accounts for return check adjustments while balancing clearance accounts and suspense accounts.
  • Resolved customer web order issues and assisted with requests for credits to customer accounts.
  • Created Customer Accounts and Work Orders in ICOMS Billing System increasing customer revenue.
  • Execute Equity, Option, and Mutual Fund trades for customer accounts.
  • Maintain Customer accounts and refer accounts over 90 days past due.
  • Opened and maintained customer accounts in compliance with all FDIC guidelines.
  • Assisted with incoming customer inquiries about Bose products and/or customer accounts.
  • Organized inventories, customer accounts and payment systems using QuickBooks.
  • Handled escalated customer accounts in order to find solutions.
  • Audit customer accounts, tracking and logging agent performance.
  • Review exception reports to identify customer accounts with potential errors which prevent the accounts from receivingappropriate treatment.
  • Created New Training Manual for Accounts Receivable Collection calls/post money to customer accounts Check credit references for new accounts Trained new hires

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15. Computer System

average Demand
Here's how Computer System is used in Customer Service Trainer jobs:
  • Utilized company computer system for inputting daily sales and responsible for sending sales correspondence to corporate headquarters.
  • Trained and supervised associates on computer systems and company procedures for new billing department.
  • Manifested inbound/outbound aircraft according to the Federal Aviation Regulations using the computer systems.
  • Audited billing information in computer system before invoice was generated.
  • Discovered previously unknown time-saving shortcuts in the computer system.
  • Assisted in both new employee training and coaching seasoned employees on operating phone/computer systems, sales script and company procedures.
  • Drilled new employees in computer skills, knowledge of computer systems, merchandise, policies, procedures and guidelines.
  • Performed data entry of customer information into the computer system and printed receipt with the total cost of service.
  • Conducted training on the company's computer system, reports, and incoming and outgoing customer phone calls.
  • Operated computer system, answered phones, and answered guests' questions to the best of my knowledge.
  • Led and supported associates in migration to new computer system, campaigning and training, providing on-the-floor support.
  • Trained employees how to use computer systems to check-in passengers and troubleshoot complex ticketing problems.
  • Placed food and beverage orders and entered into computer system for kitchen and bar staff.
  • Receive and sorts incoming auto parts for stockroom and enters same into the computer system.
  • Trained all customer service on computer systems, software programs, phones, etc.
  • Inputted orders and computed bills using various food service computer systems and cash registers.
  • Trained employees on internal computer systems, software applications, and policies and procedures.
  • Used multiple computer systems simultaneously for tracking, information gathering, and or troubleshooting.
  • Utilized a restaurant specific point of sales computer system to place purchase transactions.
  • Monitored mainframe computer systems, logged daily activity & responded to client calls.

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16. Food Preparation

average Demand
Here's how Food Preparation is used in Customer Service Trainer jobs:
  • Monitored holding time for food preparation to ensure customer satisfaction.
  • Documented food preparation temperatures and equipment maintenance for health inspection.
  • Direct budgeting, P&L, hiring/training, vendor relations, food preparation/cooking, and customer service.
  • Retail sales, food preparation, catering bookings, inventory, bank deposits, catering service and delivery
  • Perform food preparation duties such as preparing entree side orders, portioning desserts, and brewing coffee.
  • Greet and Seat Customers* Take customer order for food preparation* Work with electric cash register and handle monies
  • Coached new employees by training proper techniques related to food preparation, and food safety.
  • Worked with a team to finish daily quotas and tasks relating to food preparation.
  • Open and close when needed, Fry cook, Stalker, and Food Preparation
  • Monitored food preparation methods, portion sizes, and presentation.
  • Cash handling, customer satisfaction, food preparation and cashier.
  • Train new employees in customer service and food preparation.
  • Waited tables, completed initial food preparation, processed incoming calls, cleaned restaurant areas
  • Take customer orders via walk-in and phone orders Assisted in food preparation
  • Complete phone and delivery orders Light food preparation, wait staff
  • Summer Employment) Waiting Tables Product Inventory and Stocking Assisted customers to ensure a positive experience Food Preparation

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17. Powerpoint

average Demand
Here's how Powerpoint is used in Customer Service Trainer jobs:
  • Created PowerPoint presentations for new hire orientation and sexual harassment prevention.
  • Prepared PowerPoint presentations and conducted meetings using overhead projection equipment.
  • Create and deliver PowerPoint presentations to executive level staff.
  • Created PowerPoint and SharePoint presentations for training purposes.
  • Evaluated, hired and trained other trainers on use of PowerPoint and multimedia projection equipment, including LCD panels and projectors.
  • Completed analysis with data table, various performance measures charts, budget analysis table, and summarized table in the PowerPoint.
  • Facilitated web and traditional training classes with the use of PowerPoint, visual and audio aid.
  • Develop job aids and PowerPoints used to train customer service representatives on procedural changes and processes.
  • Prepare presentations, reports, and other documents using Microsoft Word, Excel and PowerPoint.
  • Utilized Microsoft Office tools: Outlook, Word, Excel and PowerPoint.
  • Worked with programs such as, Excel, Word Processor and PowerPoint.
  • Utilized Microsoft Word, Excel, and PowerPoint in daily assignments.
  • Reviewed lesson plan and PowerPoint templates and made suggestions for improvement.
  • Instructed courses to improve business management practices using MS PowerPoint 2010.
  • Used presentation software such as PowerPoint.
  • Designed and created Powerpoint presentations for department managers.
  • Developed color coding powerpoint for CSR's to use and also the quality assurance form used to monitor CSR's.
  • Created forms, flow charts and spreadsheets in MS Word, Excel and Powerpoint.
  • Maintain and/or change all classroom powerpoint presentation weekly, Oversee equipment maintenance and technology troubleshooting.

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18. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Service Trainer jobs:
  • Mitigated and resolved customer service issues and customer orders.
  • Utilized SpreeCommerce to manage customer orders.
  • Fast cashiering, assisted with placing customer orders online, made recommendations about books to customers, and resolved customer complaints.
  • Measured, sliced, processed and packaged a variety of deli meats to fulfill customer orders.
  • Handled all customer orders in and out of the store including follow-up and record-keeping.
  • Opened/closed store; took individual customer orders; and worked on large catering orders.
  • Take customer orders and provide them with a great dining experience.
  • Process customer orders and payments for dine-in and take-out orders.
  • Processed customer orders; helped with product descriptions and selections.
  • Take customer orders and prepare/serve food for purchase.
  • Enter customer orders in restaurant computing system.
  • Handled customer orders using internal POS system Assisted with decorating customer purchases
  • Process customer orders/ cash handling High side partner directing customers to the shortest line possible referred to as speed weaving.
  • Maintain the filing systems for Customer Orders, Customer Direct Ships, Trainings, Registry Sales.
  • Accepted multiple forms of payment from customers and recieved customer orders using a cash register.
  • Trained and Oriented new servers Obtained, processed, and delivered customer orders
  • Match clothes wiith customer orders, open and closing of store.
  • Complete customer orders and suggestive sell .
  • Cashier - Take and deliver customer orders
  • Provide excellent customer serviceProcess all customer orders and inquiries including paymentsPull, process and verify customer orders accurately and efficiently

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19. High Volume

average Demand
Here's how High Volume is used in Customer Service Trainer jobs:
  • Collaborated with fellow managers and team members to provide high volume customer satisfaction.
  • Provided outstanding customer service to high volume clientele in busy environment.
  • Managed a high volume workload within a deadline-driven environment.
  • Managed high volume of incoming calls each day and accurately addressed customer inquiries with valuable information on new products and services.
  • Experience in assisting customers in the food/beverage industry providing a high level of customer service in a high volume store.
  • Train and supervise newly hired staff while managing customer's service in a high volume and stressful environment.
  • Serve customers with excellent customer service - High volume face to face customer interaction - Responsible for monetary transactions
  • Responded to a high volume of incoming calls to the Training Center and forward to the appropriate individuals.
  • Provided exceptional drink service to patrons in a fast-paced, high volume, customer service driven environment.
  • Answer high volume of inbound calls providing support while assisting customers with banking needs.
  • Greeted customers and efficiently processed a high volume of transaction during peak hours.
  • Maintained high quality of service while fielding a high volume of calls.
  • Interact with a high volume of customers coming to the website.
  • Handle high volume of incoming calls from Tampa Electric Customers.
  • Assisted with high volume of incoming calls into Operations Center.
  • Greet customers and answer high volume of incoming calls.
  • Handled high volume customer service calls.
  • Provided friendly customer service at a very high volume bar Took inventory/ordering of liquor
  • Handcrafted art pieces for packaging and shipping duties - Managed high volume emails and phone calls and created spreadsheets using Excel
  • Served as trainer for customer service new hires, high volume call center High volume call center 80 + calls.

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20. Customer Service Department

average Demand
Here's how Customer Service Department is used in Customer Service Trainer jobs:
  • Developed, maintained and implemented training programs and materials while communicating all updates to the Customer Service Department.
  • Developed and organized written procedures and training manual for the Customer Service Department.
  • Systematized standard processes for the customer service department to help improve efficiency.
  • Developed and implemented formal training program for the Customer Service Department.
  • Provided training and assistance to customer service department during staffing transition.
  • Assisted the Regional Customer Service Manager in combining multiple customer service departments in to one Regional Call Center and computer database.
  • Supervised training and follow up coaching for a 20-person customer service department to preserve an emphasis on customer satisfaction and retention.
  • Trained New Employees for the Customer Service Department, updated job requirements and protocols, revised training manual as needed.
  • Implemented changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Increased production of team members in Customer Service department to surpass management goals while handling 3,000 inbound calls weekly.
  • Managed training classes of 4-6 new hires for the Customer Service Department of an online, financial services company.
  • Train new employees in the call center, the data-entry department, and the customer service department.
  • Managed all information into the Customer Service Department to ensure it was all correct & consistent.
  • Cover shifts for floor managers in the call center and customer service department when needed.
  • Created and implemented a training program for a customer service department of 96 people.
  • Design and Implement customer service department's intranet site and revised content as needed.
  • Designed and launched Touch and Glow Recognition Program for st Customer Service department.
  • Continue to take calls and assist the customer service department during non-training times.
  • Conducted stand up training for new hires claims processing and customer service departments.
  • Created training material for new and existing employees in customer service department.

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21. Outbound Calls

average Demand
Here's how Outbound Calls is used in Customer Service Trainer jobs:
  • Monitored and evaluated quality and accuracy ratings, average talk time, and customer service skills for inbound and outbound calls.
  • Answered Phones, Set appointments for future prospects to view property, Data Entry, Mail handler, Outbound calls.
  • Job Description: Responsible for receiving incoming calls and making outbound calls regarding clients benefit claims.
  • Worked in a call center environment professionally taking inbound calls and making outbound calls.
  • Place outbound calls to trainees from different projects to give them support during training.
  • Anticipated and solved everyday customer service related issues for both inbound and outbound calls.
  • Managed 80120 inbound and outbound calls a day with time constrictions of 4 minutes.
  • Provided superior customer service, answering phones handling inbound and some outbound calls.
  • Volunteer to enter Customer Satisfaction surveys and Outbound calls.
  • Monitored inbound and outbound calls for quality assurance.
  • Managed daily inbound/outbound calls to provide status updates, schedule shipment pickup and delivery, and resolve customer issues.
  • Handled inbound and outbound calls answering any questions regarding regarding their personal or business accounts.

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22. New Associates

average Demand
Here's how New Associates is used in Customer Service Trainer jobs:
  • Maintained all documentation related to training new associates.
  • Worked with new associates to provide guidance, answer questions and reviewed applications before submitting for processing.
  • Coordinated the design of educational programs, to promote team member awareness for new associates.
  • Train new associates on job responsibilities and monitor their work to ensure a successful atmosphere.
  • Train new associates to meet the qualities and expectations of the company and management team.
  • Assist with the training and transition of new associates to the call center floor.
  • Trained new associates to provide world class sales and service to wireless customers.
  • Prepare our new Associates with a higher caliber of customer service and accountability.
  • Train new associates on the policies and procedures of a call center environment.
  • Trained new associates on order entry, account coordinating and customer service skills
  • Trained new associates on the Values and Behaviors of our Dynamic Organization.
  • Registered all new associates into the inventory and cash systems.
  • Train new associates on all aspects of exceptional customer service.
  • Trained new associates in customer service and time management.
  • Trained new associates, supervisors and conducted ongoing training.
  • Train new associates on Bellin Health organizational values and customer service skills resulting in greater customer satisfaction and retention.
  • Train new associates on all aspects of kitchen work, as well as front line duties including cash handling responsibilities
  • Hire, train and delvelop new associates to improve the customer experience and maximize sales.
  • Train new associates Advise customers on purchases and provide excellent customer service.
  • Coordinate all onboarding of new associates for back half night shift.

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23. Training Manuals

average Demand
Here's how Training Manuals is used in Customer Service Trainer jobs:
  • Developed, designed and authored comprehensive customer training manuals for the Reviewer Finder system.
  • Prepared training manuals and handouts and created corresponding materials in accessible format.
  • Designed and implemented customer service curriculum and new hire training manuals.
  • Developed comprehensive training manuals for the LINX Security Integration Software.
  • Prepared training manuals for supervisory staff, sales and customer service representatives and conduct new hire on boarding and training classes.
  • Developed training manuals for all new hires to ensure customer service expectations are met and properly provided to all trainees.
  • Created training manuals for new representatives which assisted with product updates, information and the cross selling of products.
  • Implemented training facility to include cellular and cordless products, training manuals, and literature.
  • Created training manuals/instructions on how to use various systems that could are used bank wide.
  • Develop training manuals per Insurance Commissioner, Managed Care, HCFA and Medicare guidelines.
  • Develop and organize training manuals, visual aids, and other educational materials.
  • Created and implemented training manuals to improve proficiency and reduce waste and spoilage.
  • Worked with managers and senior management in development of writing training manuals.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Create and update training materials, including lesson plans and training manuals.
  • Developed, wrote, and edited material for corporate training manuals.
  • Designed and created training manuals and materials for mutual fund company.
  • Revised and wrote 50 training manuals (processes and procedures).
  • Created and maintained training manuals for the use of CableData.
  • Prepared training manuals, feedback survey forms and support materials.

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24. Inventory Control

average Demand
Here's how Inventory Control is used in Customer Service Trainer jobs:
  • Managed inventory control with responsibility for the sourcing and scheduling of deliveries.
  • Streamlined efforts for processing orders and inventory control.
  • Purchased equipment and supplies-inventory control.
  • Assist with inventory control; loads, unloads, moves product, Merchandises Products effectively, Provide excellent customer service.
  • Provide clients assistance in the store, work in risk management, inventory control, loss prevention and storage operations.
  • Greet and welcome all guest, serve meals, handle inventory control, follow all verbal and written instructions
  • Monitor profit and loss, Hiring and training Coaching for improvement, ordering and inventory control.
  • Maintained inventory control of beer, wine, liquor, and supplies.
  • Assisted general manager with inventory control and closing duties.
  • Contribute to Inventory control and maintains sales reports.
  • Inventory control, customer service and training.
  • Inventory control and performance of general duties.
  • Inventory control through corporate Purchase Order system.
  • Organize merchandise for inventory control Solicit and sell new or additional services including annual memberships and promotions
  • Inventory control Cash handlingCounty of Victoria, Justice of the Peace, Precinct Four

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25. Front End

average Demand
Here's how Front End is used in Customer Service Trainer jobs:
  • Defined staffing requirements and coordinated timely training schedules for all front end and office associates for new store openings.
  • Cashier trained and supervised other front end employees to ensure the registers would run smoothly and efficiently.
  • Train, model and coach new team members in all aspects of Front End duties.
  • Assist in specialized area of store as needed including Front End and Fitting Room.
  • Promoted to Customer Service Clerk, Front End Supervisor and District Trainer during employment.
  • Trained all new hires on both front end and food services departments.
  • Handle Front End issues, close and balance cash registers.
  • Shrink & Safety Captain* Opening and Closing the front end.
  • Provide front end support in day to day operations.
  • Provide on-site specific assistance to the front end.
  • Run Front End desk to service customers.
  • Service lead associates, front end.
  • Trained as a front end manager.
  • Front End Manager back up.
  • Managed the front end of the store.
  • Handle customer service and front end dutys.
  • Collect cashiers pickups from Front End Managers.
  • Front end store clerk/box boy (bagger)
  • Direct customers to areas of store Trained new hires Ran book Keeping and front end
  • Schedule appointments *Register Bridal couples *Cashier *Customer Service *Front end lead *Answering phone * New hire processing

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26. POS

average Demand
Here's how POS is used in Customer Service Trainer jobs:
  • Participated on video and call conferencing on a weekly basis and composed progress reports with suitability recommendations of new hires.
  • Preferred candidates will have exposure to Electronic Security products or worked in another technical field with similar technical aptitude requirements.
  • Initiate communication and maintain connections with sales representatives, staff and customers, to ensure a well-organized and positive environment.
  • Developed global online customer service knowledge repository and support systems for customer-facing mobile device assistance across multiple mobile platforms.
  • Contributed to a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Conducted HCAHPS post discharge surveys and provided instant feedback to identify opportunities for clinical customer service coaching.
  • Provide management with information and proposals concerning the promotion and distribution of company products and services.
  • Conduct automated and manual investigations of records to identify product dispositions to support recalls and retro-testing.
  • Create daily floor and cashier coverage schedules to ensure adequate department coverage and positive customer experience.
  • Managed the Bridal Registry- this position required development of excellent organization and communication skills.
  • Build relationships with customers to positively represent products/ retail and encourage return of business.
  • Developed positive relationships to build clientele and maintain positive reputation of business.
  • Managed and calculated daily cash deposits and prepared daily payroll ledgers.
  • Communicate agent performance issues with management for possible follow-up and documentation.
  • Identified product limitations and prepared documentation on positioning in the marketplace.
  • Advanced to increasingly responsible positions with oversight for a full-service deli.
  • Worked with department managers developing job postings advertised and tracked results.
  • Establish and Maintain Positive Customer Relationships to Ensure Customer Satisfaction.
  • Provided post-training evaluations and constructive feedback on agents call performance.
  • Projected a positive image and energy providing exceptional guest service.

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27. Customer Care

average Demand
Here's how Customer Care is used in Customer Service Trainer jobs:
  • Achieved and maintained subject-matter-expert knowledge of customer care center operations, increasing effectiveness of customer training and staff decision making.
  • Certified T-Mobile trainer, responsible for delivering comprehensive 8-week customer care training program for T-Mobile new hire customer service representatives.
  • Provided daily News Flash communications to the Customer Care Organization outlining billing changes, competitive information and product/service enhancements.
  • Increase overall company customer care survey scores by implementing success plans based upon opportunities.
  • Conducted quality inspections and assessment of subordinate employees for improvement of customer care.
  • Design curriculum for and conduct weekly training sessions of Customer Care Representatives.
  • Monitored customer care representatives daily to insure quality guidelines were met.
  • Coordinated training and development courses pursuant to Corporate Customer Care objectives.
  • Monitored calls for sixty customer care professionals and provided weekly feedback.
  • Approved adjustments submitted by customer care representatives.
  • Provide backup coverage for Customer Care Supervisor.
  • Design Curriculum for and Conduct New Hire training Customer Care Representatives * Design E-Learning modules for New Hire and new product training
  • Trained and created core advocate and continuing education courses that supported the online performance of the customer care organization.
  • Served as link to partner customer care roles & how to effectively implement & measure them in call center.
  • Evaluated and initiated the use of knowledge base software for managing customer care, and established call escalation procedures.
  • Serve as Customer Care Lead for new employees on the Guest Service team and cashier processing center.
  • Lead monthly team meetings to keep associates abreast of technical changes affecting the Customer Care Representative role.
  • Trained new hire customer service representatives on telephony, service, billing and customer care.
  • Key player of the start-up team of a 700 seat Customer Care Call Center.
  • Trained employees in logistics safety, proper equipment use, and customer care.

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28. New Accounts

average Demand
Here's how New Accounts is used in Customer Service Trainer jobs:
  • Conducted training class for all new and existing staff of 75 including customer service, new accounts and authorization procedures.
  • Support sales reps in opening new accounts, order entry, customer follow up and overall customer service.
  • Process applications for new accounts, process mortgage/collateral lien releases for homes, boats, and automobiles.
  • Assisted walk in clients with opening new accounts, receiving stock certificates and depositing rollover checks.
  • Visited and set up new accounts for clients and quoted prices.
  • Processed loans and new accounts on line.
  • Recruited potential clients for membership Oriented and trained new customers to Curves environment Handled membership fees and new accounts

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29. Customer Relations

average Demand
Here's how Customer Relations is used in Customer Service Trainer jobs:
  • Motivated co-workers to present their best work every day to politely and effectively deal with on-site customer relations.
  • Delivered, trained and facilitated AchieveGlobal's Program Achieving Extraordinary Customer Relations program for over 200 associates.
  • Received increased levels of responsibility from customer relations and service to employee orientation and training.
  • Supported Accounts Receivable and other key customer relationships with external customers and National Account Manager.
  • Developed corporate-wide customer services operations and training programs improving customer relations by 70 percent.
  • Distributed mail and ensuring appropriate timely response to maintain superior customer relations.
  • Instructed classes for successful customer relationship building and finding decision makers.
  • Maintained customer relationship by responding to inquiries; documenting actions.
  • Design promotions and campaigns to increase sales and to update customers on new items, future sales/events and build customer relationships.
  • Managed several trainees in a high volume environment * Provide exceptional service to customers, build and maintain customer relationships
  • Trained all new hires for the Part Sales Department, Personal Computer Repair Department, and Customer Relations.
  • Prepared training manual for customer service using People Soft, Customer Relations Management software.
  • Performed customer relations, phones, filing, faxing, and computer inventory logistics.
  • Endorsed techniques to build customer relationships and drive sales.
  • Maintained good customer relations and team moral within store.
  • Run self-checkout and customer relations.
  • Managed customer relations and compensation regarding individual issues Kept track of opening cash and nightly totals
  • Maintained cleanliness -Built long-term customer relationships and advised customers on purchases and promotions.
  • Greeted customers and attended to each and every one of their needs while developing positive customer relationships.
  • Created operational procedures for customer service associates Supervised order management, customer relations, chargeback resolution and collections.

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30. Front Desk

low Demand
Here's how Front Desk is used in Customer Service Trainer jobs:
  • Provide polite and prompt service to customers -Responsible for managing the front desk and the cash register
  • Trained all Southern California new hire Front Desk employees on Burke Williams customer service standards.
  • Front Desk Imaging CompanyGreeting customers, patient data entry in to the Company Software.
  • Assisted front desk with phones, and housekeeping duties when we were short handed.
  • Assist in front desk duties such as checking guests in and out of hotel.
  • Front desk, cashier, store sales, registering guest & giving traveling directions
  • Managed housekeeping, food service, front desk, and hotel inventory
  • Front desk: checking in/out guest, made reservations.
  • Front desk, cashier, store sales & some housekeeping
  • Placed property ads in times herald/answered phones/ran front desk/filing/phone and computermwork
  • Front Desk, reservations, serve and attend to all customers, and assures highest possible level of guest satisfaction.
  • Fast paced call center environment Front Desk Agent/PBX Operator Provide a positive and memorable guest check in experience.
  • Attend Front Desk, Greet Customers, Answer Phone Provide shop upkeep/cleaning Assist with equipment/misc.

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31. Bank Deposits

low Demand
Here's how Bank Deposits is used in Customer Service Trainer jobs:
  • Make sure customers took surveys and filled out client cards, bank deposits and open and close store.
  • Bank deposits, audits and daily balancing of registers to include required documentation of shortages and overages.
  • Opened and closed store and ensured bank deposits.
  • charge of bank deposits and any other duty store needed.Electrical certificate of completion (Columbia CareerCenter)
  • Inventory control Ordering suppliesServing special events Bank depositsPlanning and organizing special events Securing buildingCustomer service
  • Review and approve/deny loans following company policy Collections Cash handling Reporting Balancing cash drawer Daily bank deposits

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32. Medicare

low Demand
Here's how Medicare is used in Customer Service Trainer jobs:
  • Worked closely with Medical Director/DME Suppliers to revise Local Medicare Policies.
  • Facilitated the mandated IT application conversions for several Medicare contractors nationally.
  • Provided quality auditing and coaching of Medicare Service representatives.
  • Identified and documented complex Medicare coverage issues with beneficiaries.
  • Provided benefit information to members regarding Medicare and Medicaid.
  • Trained New Hires in understanding the policies and procedures for handling information required to provide inbound responses to 1-800 Medicare Beneficiaries.
  • Organized and audited over 1000 charts to ensure proper billing was occurring and assisted with Medicare audits as needed.
  • Ensured that Customer Service met the goals set by our client, Centers for Medicare and Medicaid.
  • Point of contact for member and provider escalated calls for all states (Medicaid and Medicare.)
  • Provided classroom training for Medicare Appeals Unit on job related topics including systems and medical policy.
  • Interpreted and explained Social Security and Medicare Law, National Policy and HIPAA legislation.
  • Assisted in taking production calls all states Medicaid and Medicare member or provider.
  • Monitored Agent's calls to insure overall compliance with Medicare regulations by Law.
  • Assist Senior Citizens with Medicare Enrollment into AARP or other program.
  • Trained new hires for Medicaid/Medicare Programs, IPA's, Dental, Vision, Claims and Individual Health insurance programs.
  • Selected to train new Humana employees to assist customers in Medicare practices and procedures.
  • Provided onsite training for Convergys; responsible for the delivery of Medicare Parts A - D to call center agents.
  • evaluate, and implement new Humana customer service employee training and Medicare regulations.

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33. HR

low Demand
Here's how HR is used in Customer Service Trainer jobs:
  • Develop learning interventions to be delivered via instructor-led classroom, leader-led remote, synchronous and asynchronous online training methods.
  • Promoted increased awareness and morale through creative marketing of incentives for product/feature launches from inception to execution.
  • Improved moral and increased productivity through the development and implementation of a reward and recognition program.
  • Increased team efficiency through innovative practices and sharing of critical information in multiple media formats.
  • Authored and designed cutting-edge e-learning for professional development, through the learning management system.
  • Provided technical solution development and project management expertise to various projects throughout the company.
  • Revised policies and requested system enhancements to better accommodate business-to-business ordering through the Internet.
  • Deliver exceptional service to customer through in-depth product knowledge and proactive relationship cultivation.
  • Processed clients' orders while providing quality control through interaction with fabrication division.
  • Train and develop members by creating a healthier lifestyle through nutrition and increased activity
  • Transformed customer service reps into dynamic associates through positive reinforcement and constructive feedback.
  • Partnered with business units throughout the course development, delivery and post-evaluation process.
  • Developed and trained City of Philadelphia HR personnel and tested program effectiveness.
  • Participated in traditional HR generalist responsibilities such as ER and compensation issues.
  • Developed and executed business strategies to expand overall profitability successfully throughout tenure.
  • Manage the needs/requirements of high revenue manufacturing accounts through extensive follow-up procedures.
  • Resolve customer complaints through creating satisfactory solutions and implement retraining opportunities.
  • Increased student retention through a redesigned program incorporating accelerated learning principles.
  • Provided on-site project coordination and reports for stakeholders across three locations.
  • Assisted customers and bettered heir shopping experience through excellent customer service.

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34. Sales Goals

low Demand
Here's how Sales Goals is used in Customer Service Trainer jobs:
  • Coached and mentored new hires in order to help them achieve individual sales goals and growth in the business.
  • Increased weekly sales goals by providing one on one coaching, suggestive selling and promoting the product.
  • Set and tracked monthly sales goals for associates and encouraged and coached them to meet them.
  • Aided with coaching other agents for sales goals and to help them pass quality guidelines.
  • Attained weekly, monthly and quarterly bridal gift registry numbers, and revenue sales goals.
  • Keep call center customer quality high, sales goals and efficiency goals met.
  • Exceeded production goals, sales goals and call answer rates goals
  • Exceeded sales goals, number one out of 2000 employees
  • Motivate associates and drive service and sales goals.
  • Achieved numerous awards for maintaining sales goals.
  • Reached and met weekly company sales goals.
  • Earned top seller recognitions for exceeding sales goals Learned to work under pressure, always being a team player

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35. Customer Questions

low Demand
Here's how Customer Questions is used in Customer Service Trainer jobs:
  • Supervised and trained employees in customer service techniques including resolving customer questions, complaints and evaluating call quality recordings.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, eligibility and claims.
  • Answered customer questions, provided account balances, processed funds transfers, and completed online banking applications.
  • Answer customer questions regarding status of various accounts and attend to problems and complaints of customers.
  • Handled a cash register while simultaneously covering the floor for customer questions.
  • Provide customer service in resolving customer questions, issues and problems.
  • Stock new equipment as needed, provide answers to customer questions
  • Answer customer questions, Greet customers
  • Resolved customer questions, issues and complaints in a timely fashion.

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36. Training Modules

low Demand
Here's how Training Modules is used in Customer Service Trainer jobs:
  • Trained new customer service employees for telephone and website customer service utilizing company software training modules and side-by-side y-cord training techniques.
  • Developed training modules as Facility Supply Trainer, scheduling vendor presentations for facility supply products, and designing handouts summarizing information.
  • Develop computer based training modules, PowerPoint presentations and games for customer service representative and other related groups.
  • Analyzed and designed course content; developed and implemented training modules delivered via the intranet/ internet.
  • Developed and delivered refresher training modules as necessary to improve employee performance.
  • Designed and developed training modules, and instructional materials.
  • Created, applied, and maintained up-to-date training modules, timely reflecting any changes taking place across the company.
  • Assisted in the development of curriculum for on-site and teleconference training modules currently mandated for use by all trainers.
  • Conducted needs analysis of seven sales markets, documented sales process flow, recommended fifteen training modules.
  • Developed training modules to present within customer service on procedure changes as well as new procedures.
  • Delivered custom sales and customer service training modules all over the country- in multiple call centers.
  • Plan, deliver and implement various training modules for the learning and development of employees.
  • Key point of contact for Sprint University in testing new training modules for wireless teams.
  • Designed and wrote internal self-paced training modules and desktop reference guides using Page Maker.
  • Liaised with product managers to ensure all product updates were incorporated in training modules.
  • Create, modify, and translate client reference materials into training modules.
  • Organized training modules for employees and upper management.
  • Completed all necessary training modules in the company.
  • Created sales and customer service training modules.
  • Developed training modules utilizing scenario based criteria from clients to deliver customized training to employees.

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37. Positive Attitude

low Demand
Here's how Positive Attitude is used in Customer Service Trainer jobs:
  • Provided constructive peer feedback to team members and class with a continued focus on the big picture and a positive attitude.
  • Make sure customers are satisfied, have a positive attitude, accurate money handling, training new crew members
  • Served customers quickly and efficiently while maintaining a positive attitude in a high-stress workplace.
  • Cashier - Assisting customers with their transactions- requires positive attitude and people skills.
  • Placed orders, up sale with positive attitude.
  • Fixed any problems with a positive attitude.
  • Display a positive attitude and promote teamwork.

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38. Customer Interactions

low Demand
Here's how Customer Interactions is used in Customer Service Trainer jobs:
  • Monitor customer interactions and analyze data to improve overall relationship between the customers and T-Mobile.
  • Coach associates on quality of performance in relation to customer interactions and performance metrics.
  • Observe customer interactions and provide appropriate coaching and development for associates.
  • Commended on friendly and professional customer interactions.
  • Train agents on current and new procedures along with how to overcome objections and to take full control on customer interactions.
  • Keep records of customer interactions or transactions, recording details of inquiries or comments, as well as actions taken.
  • Led and trained customer service team members on responsibilities such as store maintenance, customer interactions, and money management.
  • Trained Staff on how to improve customer interactions.

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39. Sales Representatives

low Demand
Here's how Sales Representatives is used in Customer Service Trainer jobs:
  • Promoted to sales trainer, working one-on-one with individual sales representatives and helping them polish customer presentation.
  • Assisted in developing needs assessments of sales representatives, customer service representatives and operational management.
  • Implemented job shadow and customer service orientation program for sales representatives.
  • Trained customer service/sales representatives, and equipment technicians.
  • Managed inside and outside sales representatives.
  • Supervised 3 retail sales representatives.
  • Established contacts with sales representatives.
  • Trained and coached selling skills to sales representatives through field rides, phone skills training and one on one development plans.
  • Train newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.
  • Worked with Sales representatives to ensure quality customer contact and support.
  • Receive and enter orders from customers and sales representatives.
  • support to top sales representatives and President in fast-paced processing company.
  • Trained sales representatives, on the Point of Sale applications; Microbiz, IC Verify, and Retail Star software products.
  • Answered calls from customer and Sales Representatives for medical products ordered and gave backorder status on orders not yet received.
  • Maintained high quality sales and services, exceeded sales daily production goals/ Trained and monitored new and current sales representatives.
  • Led CRMS Webinar quarterly training to over 200 sales representatives, boosting selling opportunities in pipeline.
  • Trained over 500 sales representatives Designed Genie's Series 100 Sales Training Course.

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40. Special Projects

low Demand
Here's how Special Projects is used in Customer Service Trainer jobs:
  • Facilitate group presentations and oversee multiple special projects.
  • Field Training Manager Trained new District Sales Managers and Subscriber Service Representatives; assisted with special projects; created staff schedules.
  • Assist with special projects, customer concerns, purchases and returns, online orders, and bridal registry.
  • Manage special projects such as community outreach programs and non-profit volunteer efforts.
  • Prepared and conducted team building sessions and managed special projects.
  • Completed special projects as requested by the Supervisor and Manager.
  • Assisted store manager with special projects for the employees/store.
  • Processed Donations Involved with organizing and promoting Special Projects Management Training Light Administrative Duties (filing, order processing, accounting)

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41. Customer Base

low Demand
Here's how Customer Base is used in Customer Service Trainer jobs:
  • Participated in advertisement and marketing promotions which significantly broadened customer base.
  • Address and resolve executive level and customer based escalations.
  • Provided excellent customer service to assigned customer base.
  • Maintained a loyal customer base of over 10 clients as long as four years by providing excellent customer service
  • Key Result: Retained and increased customer base by building and maintaining service relationships.
  • Ordered product and followed up on sales for customer base in a specific area.
  • Assisted internal business partners with cross-selling of products to Sprint customer base.
  • Maximize customer base (sales), minimize turnover (retention)
  • Develop rapport with the customer base handling difficult issues with professionalism.
  • Assisted customer base with billing inquiries and explanation of services.
  • Contributed to building a strong customer base.
  • Established a loyal customer base.
  • Identified new business opportunities and created multi-faceted campaigns, establishing a broader customer base and new channels of distribution.

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42. Verizon

low Demand
Here's how Verizon is used in Customer Service Trainer jobs:
  • Educated representatives in all aspects of Verizon Wireless business.
  • Coached and taught at VZLU Verizon Wireless Leadership University strategies and coaching techniques for teams.
  • Facilitate ongoing training for employees regarding updates to policies and procedures for Verizon Wireless.
  • Train new hire class for Verizon Wireless Customer Service.
  • Created training materials explaining telecommunications resale services, Verizon order processing software, Kana CRM software, and local telephone tariffs.
  • Served as the Quality Assurance point of contact for Verizon Wireless and Cingular/AT&T Wireless contracts.
  • Market and provide high end customer service in regards to Verizon Wireless cellular service and products available.
  • expense reports, Verizon Wireless Timesheet, monthly tracking reports, rosters, store/team visit reports

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43. Training Classes

low Demand
Here's how Training Classes is used in Customer Service Trainer jobs:
  • Communicated product and procedure changes to affected departments via email, training material handouts, training classes or individual instruction.
  • Created and maintained technical training documents for Windows new hire classes, as well as Broadband and Macintosh up-training classes.
  • Facilitated training classes in new products, features, services, up selling, and technical troubleshooting tools.
  • Conducted training classes, new hire orientation, and performed management and supervisory duties as needed.
  • Lead Claims and Customer Service training classes for 10-20 new employees over an 8 week courses.
  • Help assist in training classes and assist with trainees in the company that needed assistance.
  • Managed new hire training classes, coordinating up to eight classes a day simultaneously.
  • Instructed approximately 100 Customer Service Training classes, which included HAZMAT/Health & Safety training.
  • Enroll customers in dog training classes, and teaching basics and advanced dog training.
  • Conduct training classes for customer service, service technicians, and delivery companies.
  • Coordinate and execute training classes, skill checks, and knowledge sessions.
  • Assisted in training classes for the education of new policies and tools.
  • Conducted New Hire training classes using approved New Hire and paperwork outlines.
  • Attended training classes and completed written certification quizzes for various projects.
  • Implemented training classes for new agents - thus increasing call efficiency.
  • Conducted an average of 80 training classes for 1600 employees annually.
  • Lead training classes on new software, policies & information.
  • Scheduled and coordinated training classes for IBM VMI and SAP.
  • Coordinate and schedule training classes to meet customer expectations.
  • Enter, edit and approve payroll for training classes.

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44. Special Orders

low Demand
Here's how Special Orders is used in Customer Service Trainer jobs:
  • Handle customer requests for special orders, transfers, and home shipments.
  • Assisted customers with purchasing items and placing special orders.
  • Assure orders and special orders from customer are correct.
  • Assist customers with their special orders for their occasions
  • Handled special orders for parties and weddings.
  • Assist in special orders when needed.
  • Process orders Write up customers' special orders in detail.
  • Located books and placed special orders for customers Maintained cash wrap
  • Attended to customers needs at the contractors desk Handled the register and contractor transactions Organize deliveries & special orders

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45. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Service Trainer jobs:
  • Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum.
  • Solicited customer feedback via form and responded accordingly.
  • Addressed negative NPS customer feedback immediately.
  • Acted on customer feedback and resolved customer complaints in a timely, friendly, and professional manner.
  • Implemented revised scripting for ending all sales calls by asking for customer feedback on their overall experience.
  • Implement development needs by partnering with leadership and agents across the business and utilizing customer feedback.
  • Planned, organized, and executed training projects and evaluated performance and customer feedback.
  • Handled customer feedback to ensure the proper level of customer satisfactory was achieved.
  • Worked with front line employees based on needs identified from customer feedback.
  • Recognized for perfect score for customer feedback, 2001 - 2011..
  • Collected customer feedback and made process to exceed customer satisfaction goals.

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46. Company Standards

low Demand
Here's how Company Standards is used in Customer Service Trainer jobs:
  • Organized and updated associates training records per company standards.
  • Maintained outstanding customer service per Company standards.
  • Monitored a team of agents making sure they were handling their calls appropriately according to the company standards.
  • Conducted manager-on-duty walks of the store to ensure product placement was appealing and consistent with company standards.
  • Provide the trainees of with the skills sets to perform their job properly to the company standards.
  • Certified customer service trainer for new and existing employees ensuring that company standards were met.
  • Completed required paperwork at the end of my shift accurately and to company standards.
  • Balance the needs and budget of customer with company standards and pricing policy.
  • Train all new and current employees on company standards and merchandise selling methods.
  • Extended and confirmed services in accordance with company standards and practices.
  • Maintained company standards in Customer Service at the store level.
  • Improved associates training by company standards by 100%.
  • Direct all company standards of customer service.
  • Mantained company standards for operation.

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47. Customer Retention

low Demand
Here's how Customer Retention is used in Customer Service Trainer jobs:
  • Assisted Account Managers with customer retention and expansion by providing extraordinary customer service with regard to resolving all customer related issues.
  • Assist on a supervisory level with advanced customer issues, including account management for customer retention.
  • Led sales training and development initiatives instrumental in growing top line revenue and improving customer retention.
  • Planned and coordinated events for customers Frequently achieved company goals by driving sales and customer retention.
  • Developed customer service satisfaction surveys that resulted in policy enhancements to improve customer retention.
  • Utilize personal discretion when dealing with normal business practices to ensure customer retention.
  • Account Management, Data Entry, Customer Service, Filing, Record Keeping, Writing Reports, Customer Retention, Scheduling
  • Developed staff in soft skills, such as customer retention, sales growth, and overall people skills.
  • Provide continuous education of current employees to improve their skills and to improve customer retention.
  • Trained over 500 retention specialists achieving an average customer retention rate of over 70%
  • Trained over 500 employees in customer service and customer retention.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Promoted team selling, new business development and customer retentions.

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48. Telephone Calls

low Demand
Here's how Telephone Calls is used in Customer Service Trainer jobs:
  • Monitored and audited outgoing written work and incoming telephone calls of the front-line customer service staff.
  • Screen telephone calls, emails, and paper mail to determine appropriate correspondence.
  • Answer telephone calls regarding all inquires and complaints.
  • Trained achieved significant improvements in customer service Productivity with high volume of telephone calls to potential customers.
  • Received incoming telephone calls from customers, answered and resolved questions regarding accounts; up-selling and account retention whenever appropriate.
  • Obtained client information by answering telephone calls, verifying clients and determined by eligibility by comparing client information to requirements.

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49. Product Information

low Demand
Here's how Product Information is used in Customer Service Trainer jobs:
  • Developed in-store video display product information system.
  • Shared product information with customers.
  • Assisted with the compensation plan, marketing, product information and customer service training when requested by Customer Support Director.
  • Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Prepared formal weekly / monthly trend summaries and reports on product information and possible future issues.
  • Helped customers with troubleshooting, site navigation, product information, placing orders.
  • Provided customer service by solving problems, and providing new product information.
  • Provided product information to customers by phone.
  • Learn ll new and updated product information.

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50. Csrs

low Demand
Here's how Csrs is used in Customer Service Trainer jobs:
  • Prepared and conducted regularly scheduled performance reviews for CSRs.
  • Provide hands-on training to Customer Service Representatives (CSRs), as needed, to perform specific skills.
  • Directed and developed CSRs by providing them with timely coaching and feedback through call monitoring / auditing.
  • Trained new CSRs and developed training material in a variety of formats for a new training program.
  • Worked with call center supervisors and administrators to prepare new CSRs to work in the call center.
  • Monitor CSRs in all units on service calls utilizing spreadsheets for managers on a monthly basis.
  • Presented updates to customer service representatives (CSRs), peers, and operations leaders.
  • Communicated business strategies and results to CSRs, empowered agents as they resolved customer issues.
  • Provided critical data used to generate weekly or monthly reports on the performance of CSRs.
  • Monitor & audit CSRs in assigned area for quality assurance & answer CSR inquiries.
  • Supported CSRs on the floor when not conducting or assisting in a training class.
  • Worked closely with CSRs to ensure adherence to process and policy at all times.
  • Created step by step hard back training manuals for department of 16 CSRs.
  • Worked collaboratively with CSRs to ensure all coaching records are up to date.
  • Provided performance feedback to CSRs and management on an ongoing basis.
  • Provided training on products and support tools to all CSRs.
  • Trained newly hired CSRs on products, services and systems.
  • Conducted call monitoring and coached CSRs weekly on their performance.
  • Conducted assessments to ensure CSRs are understanding the material presented.
  • developed and facilitated Customer Service Training for phone CSRs and Sales Representatives.

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20 Most Common Skill For A Customer Service Trainer

Customer Service53.5%
New Procedures9.6%
Training Programs8.6%
Data Entry3.8%
Phone Calls3.4%
Product Knowledge2.5%
Credit Card Transactions2.3%
Technical Support1.9%

Typical Skill-Sets Required For A Customer Service Trainer

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
45.5%
45.5%
2
2
New Procedures
New Procedures
8.2%
8.2%
3
3
Training Programs
Training Programs
7.3%
7.3%
4
4
Data Entry
Data Entry
3.2%
3.2%
5
5
Phone Calls
Phone Calls
2.9%
2.9%
6
6
Product Knowledge
Product Knowledge
2.1%
2.1%
7
7
Credit Card Transactions
Credit Card Transactions
2%
2%
8
8
Technical Support
Technical Support
1.6%
1.6%
9
9
Customer Complaints
Customer Complaints
1.5%
1.5%
10
10
Sales Floor
Sales Floor
1.2%
1.2%
11
11
Company Policies
Company Policies
1.2%
1.2%
12
12
Staff Members
Staff Members
1.1%
1.1%
13
13
Internet
Internet
1%
1%
14
14
Customer Accounts
Customer Accounts
1%
1%
15
15
Computer System
Computer System
0.9%
0.9%
16
16
Food Preparation
Food Preparation
0.9%
0.9%
17
17
Powerpoint
Powerpoint
0.9%
0.9%
18
18
Customer Orders
Customer Orders
0.8%
0.8%
19
19
High Volume
High Volume
0.8%
0.8%
20
20
Customer Service Department
Customer Service Department
0.8%
0.8%
21
21
Outbound Calls
Outbound Calls
0.7%
0.7%
22
22
New Associates
New Associates
0.7%
0.7%
23
23
Training Manuals
Training Manuals
0.7%
0.7%
24
24
Inventory Control
Inventory Control
0.7%
0.7%
25
25
Front End
Front End
0.7%
0.7%
26
26
POS
POS
0.7%
0.7%
27
27
Customer Care
Customer Care
0.7%
0.7%
28
28
New Accounts
New Accounts
0.6%
0.6%
29
29
Customer Relations
Customer Relations
0.6%
0.6%
30
30
Front Desk
Front Desk
0.6%
0.6%
31
31
Bank Deposits
Bank Deposits
0.6%
0.6%
32
32
Medicare
Medicare
0.6%
0.6%
33
33
HR
HR
0.5%
0.5%
34
34
Sales Goals
Sales Goals
0.5%
0.5%
35
35
Customer Questions
Customer Questions
0.5%
0.5%
36
36
Training Modules
Training Modules
0.5%
0.5%
37
37
Positive Attitude
Positive Attitude
0.4%
0.4%
38
38
Customer Interactions
Customer Interactions
0.4%
0.4%
39
39
Sales Representatives
Sales Representatives
0.4%
0.4%
40
40
Special Projects
Special Projects
0.4%
0.4%
41
41
Customer Base
Customer Base
0.4%
0.4%
42
42
Verizon
Verizon
0.4%
0.4%
43
43
Training Classes
Training Classes
0.4%
0.4%
44
44
Special Orders
Special Orders
0.4%
0.4%
45
45
Customer Feedback
Customer Feedback
0.4%
0.4%
46
46
Company Standards
Company Standards
0.4%
0.4%
47
47
Customer Retention
Customer Retention
0.4%
0.4%
48
48
Telephone Calls
Telephone Calls
0.4%
0.4%
49
49
Product Information
Product Information
0.3%
0.3%
50
50
Csrs
Csrs
0.3%
0.3%

89,950 Customer Service Trainer Jobs

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