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Job outlook for customer service trainers in the United States
Customer service trainer job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service trainer job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service trainers are projected over the next decade.
Customer service trainer salaries have increased 11% for customer service trainers in the last 5 years.
There are over 726,912 customer service trainers currently employed in the United States.
There are 235,862 active customer service trainer job openings in the US.
The average customer service trainer salary is $32,452.
Are customer service trainer jobs in demand?
Customer service trainer job and salary trends over time
Customer service trainer jobs over time
Customer service trainer job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 726,912 | 0.22% |
| 2020 | 738,957 | 0.22% |
| 2019 | 761,382 | 0.23% |
| 2018 | 748,907 | 0.23% |
| 2017 | 721,884 | 0.22% |
Average customer service trainer salary over time
Customer service trainer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,452 | $15.60 | +3.2% |
| 2024 | $31,437 | $15.11 | +2.8% |
| 2023 | $30,568 | $14.70 | +2.6% |
| 2022 | $29,789 | $14.32 | +1.8% |
| 2021 | $29,255 | $14.06 | +1.8% |
Customer service trainer jobs by state
Most common states for customer service trainers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,014 | 76% |
| 2 | Wyoming | 579,315 | 377 | 65% |
| 3 | New Hampshire | 1,342,795 | 692 | 52% |
| 4 | Minnesota | 5,576,606 | 2,745 | 49% |
| 5 | Nebraska | 1,920,076 | 945 | 49% |
| 6 | Delaware | 961,939 | 474 | 49% |
| 7 | Vermont | 623,657 | 298 | 48% |
| 8 | Arizona | 7,016,270 | 3,280 | 47% |
| 9 | Kansas | 2,913,123 | 1,369 | 47% |
| 10 | Alabama | 4,874,747 | 2,177 | 45% |
| 11 | Colorado | 5,607,154 | 2,482 | 44% |
| 12 | Virginia | 8,470,020 | 3,671 | 43% |
| 13 | Wisconsin | 5,795,483 | 2,515 | 43% |
| 14 | Kentucky | 4,454,189 | 1,937 | 43% |
| 15 | Indiana | 6,666,818 | 2,795 | 42% |
| 16 | New Mexico | 2,088,070 | 870 | 42% |
| 17 | Missouri | 6,113,532 | 2,501 | 41% |
| 18 | Iowa | 3,145,711 | 1,281 | 41% |
| 19 | Utah | 3,101,833 | 1,281 | 41% |
| 20 | Idaho | 1,716,943 | 698 | 41% |
Most common cities for customer service trainers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Dubuque | 3 | 5% | $30,663 |
| 2 | Lansing | 3 | 3% | $31,642 |
| 3 | Cedar Rapids | 3 | 2% | $30,561 |
| 4 | Mobile | 3 | 2% | $28,778 |
| 5 | Tallahassee | 3 | 2% | $29,091 |
| 6 | Orlando | 4 | 1% | $29,060 |
| 7 | Tucson | 4 | 1% | $32,007 |
| 8 | Birmingham | 3 | 1% | $28,681 |
| 9 | Miami | 3 | 1% | $29,138 |
| 10 | Wichita | 3 | 1% | $28,968 |
| 11 | Baton Rouge | 2 | 1% | $26,801 |
| 12 | Frisco | 2 | 1% | $29,606 |
| 13 | Grand Rapids | 2 | 1% | $31,591 |
| 14 | Indianapolis | 3 | 0% | $29,052 |
| 15 | Chicago | 2 | 0% | $31,122 |
| 16 | Detroit | 2 | 0% | $31,717 |
| 17 | Houston | 2 | 0% | $29,680 |
| 18 | Jacksonville | 2 | 0% | $29,005 |
Customer Service Trainer job outlook: Expert opinions
Our panel of customer service trainer experts
ASQ
Edwin Garro
ASQ Board of Directors, ASQ Fellow & CEO, PXS, Performance Excellence SolutionASQ
What type of skills will young Customer Service Trainers need?
Edwin Garro: New graduates will need to bring a combination of soft skills and hard skills to the job market. These are times of uncertainty, and the job market needs new professionals who can embrace uncertainty daily. Attributes such as curiosity, creativity, and good communications are so important that the market begs for people who can enjoy a good challenge, come with a unique solution, and communicate a result in a clear way.
Additionally, respect for all people and humility. New graduates should enter the job market willing to know, understand and accept their peers, bosses, and employees (if they start their careers as new managers or supervisors), and that requires a lot of real listening, an open mind, and "not knowing."
For hard skills, technology is a big part of any profession these times. The required skills are way more than simply a passive use of technology, so being good in apps, specialized software, and hardware is just not enough. New professionals do need to know how to speak with algorithms and to write software code; sooner or later, the ability to write even a small piece of code will come in very handy.
Are there any particularly good places in the United States for Customer Service Trainers to find work opportunities?
Edwin Garro: One good thing about the quality profession is that quality professionals are needed in all fields, which also affords geographic flexibility. We are much more than quality control: we are continuous improvement, root cause analysis, problem-solving, customer service, product and service design, operational and organizational excellence, quality management, quality assurance, project management, service quality, software quality, government quality, and many other things. Quality is an integral part of every job. The term "quality at the source" refers to a job well done, the first time, all the time.