How To Become A Customer Service, Warehouse: What It Is and Career Path

What is a customer service, warehouse and how to become one

Updated January 8, 2025

4 min read

As the customer service representative of the warehouse, you will serve as the communicative medium between the warehouse and its customers. Your duty is to listen to customers' queries and complaints and refer them to the appropriate channels to provide them with assistance or provide a direct solution for their issue.

Your role as a customer service representative may also be extended to providing your customers with information about products and taking bulk orders. You can, thus, expect to work in an office environment on weekdays for up to 40 hours per week. In some cases, you may work on weekends and public holidays to provide extra support to customer queries.

The skills which will aid in your excellence as a customer service representative include persuasive speaking skills, clear speaking skills such that you are understandable, empathy to understand the frustration on the other side of the call, and adaptability to handle various queries and complaints. Fortunately, this career path does not require you to have a bachelor's degree; adequate training and your high school diploma should suffice to venture into a career as a customer service representative.

ScoreCustomer Service, WarehouseUS Average

Salary

2.4

Avg. Salary $30,800

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.74%

Asian 6.72%

Black or African American 10.14%

Hispanic or Latino 22.66%

Unknown 5.46%

White 54.28%

Gender

female 26.85%

male 73.15%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer service, warehouse

Explore customer service, warehouse education requirements

Most common customer service, warehouse degrees

High School Diploma

42.8 %

Associate

21.8 %

Bachelor's

21.6 %

Start to develop specific customer service, warehouse skills

Skills	Percentages
Quality Customer Service	14.16%
Strong Customer Service	10.05%
Customer Orders	8.44%
Cleanliness	8.17%
Safety Procedures	5.74%

Complete relevant customer service, warehouse training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer services, warehouse learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service, warehouse based on U.S. Bureau of Labor Statistics data and data from real customer service, warehouse resumes.

Research customer service, warehouse duties and responsibilities

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Scan boxes with RF scanner to ensure items are correct.
Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.

Prepare your customer service, warehouse resume

When your background is strong enough, you can start writing your customer service, warehouse resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service, warehouse resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service, warehouse resume templates

Build a professional customer service, warehouse resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service, warehouse resume.