As the customer service representative of the warehouse, you will serve as the communicative medium between the warehouse and its customers. Your duty is to listen to customers' queries and complaints and refer them to the appropriate channels to provide them with assistance or provide a direct solution for their issue.
Your role as a customer service representative may also be extended to providing your customers with information about products and taking bulk orders. You can, thus, expect to work in an office environment on weekdays for up to 40 hours per week. In some cases, you may work on weekends and public holidays to provide extra support to customer queries.
The skills which will aid in your excellence as a customer service representative include persuasive speaking skills, clear speaking skills such that you are understandable, empathy to understand the frustration on the other side of the call, and adaptability to handle various queries and complaints. Fortunately, this career path does not require you to have a bachelor's degree; adequate training and your high school diploma should suffice to venture into a career as a customer service representative.
There is more than meets the eye when it comes to being a Customer Service, Warehouse. For example, did you know that they make an average of $14.48 an hour? That's $30,121 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Customer Services, Warehouse have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Computer skills, Interpersonal skills and Listening skills.
If you're interested in becoming a Customer Service, Warehouse, one of the first things to consider is how much education you need. We've determined that 21.6% of Customer Services, Warehouse have a bachelor's degree. In terms of higher education levels, we found that 1.3% of Customer Services, Warehouse have master's degrees. Even though some Customer Services, Warehouse have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Service, Warehouse. When we researched the most common majors for a Customer Service, Warehouse, we found that they most commonly earn High School Diploma degrees or Associate Degree degrees. Other degrees that we often see on Customer Service, Warehouse resumes include Bachelor's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Service, Warehouse. In fact, many Customer Service, Warehouse jobs require experience in a role such as Cashier. Meanwhile, many Customer Services, Warehouse also have previous career experience in roles such as Customer Service Representative or Sales Associate.