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The differences between customer services, warehouse and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Service, Warehouse | Associate Customer Service Representative | |
| Yearly salary | $30,800 | $35,215 |
| Hourly rate | $14.81 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer services, warehouse and associate customer service representatives have different pay scales, as shown below.
| Customer Service, Warehouse | Associate Customer Service Representative | |
| Average salary | $30,800 | $35,215 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $46,000 |
| Highest paying City | Kent, WA | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Steel Dynamics | Deutsche Bank |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer service, warehouse and an associate customer service representative in terms of educational background:
| Customer Service, Warehouse | Associate Customer Service Representative | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and associate customer service representatives' demographics:
| Customer Service, Warehouse | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |