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The differences between customer services, warehouse and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Customer Service, Warehouse | Bilingual Customer Service | |
| Yearly salary | $30,800 | $32,388 |
| Hourly rate | $14.81 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Customer services, warehouse and bilingual customer services have different pay scales, as shown below.
| Customer Service, Warehouse | Bilingual Customer Service | |
| Average salary | $30,800 | $32,388 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | Kent, WA | Minneapolis, MN |
| Highest paying state | New York | Alaska |
| Best paying company | Steel Dynamics | Uline |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a customer service, warehouse and a bilingual customer service in terms of educational background:
| Customer Service, Warehouse | Bilingual Customer Service | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and bilingual customer services' demographics:
| Customer Service, Warehouse | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |