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The differences between customer services, warehouse and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.
| Customer Service, Warehouse | Customer Service Administrator | |
| Yearly salary | $30,800 | $35,824 |
| Hourly rate | $14.81 | $17.22 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 247,315 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.
Customer services, warehouse and customer service administrators have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Administrator | |
| Average salary | $30,800 | $35,824 |
| Salary range | Between $25,000 And $37,000 | Between $28,000 And $45,000 |
| Highest paying City | Kent, WA | Fremont, CA |
| Highest paying state | New York | Alaska |
| Best paying company | Steel Dynamics | Westinghouse Appliances Australia |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service, warehouse and a customer service administrator in terms of educational background:
| Customer Service, Warehouse | Customer Service Administrator | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service administrators' demographics:
| Customer Service, Warehouse | Customer Service Administrator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |