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Customer service, warehouse vs customer service administrator

The differences between customer services, warehouse and customer service administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service administrator. Additionally, a customer service administrator has an average salary of $35,824, which is higher than the $30,800 average annual salary of a customer service, warehouse.

The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service administrator are strong customer service, data entry, and post sales.

Customer service, warehouse vs customer service administrator overview

Customer Service, WarehouseCustomer Service Administrator
Yearly salary$30,800$35,824
Hourly rate$14.81$17.22
Growth rate-4%-4%
Number of jobs265,059247,315
Job satisfaction--
Most common degreeHigh School Diploma, 43%Bachelor's Degree, 45%
Average age4040
Years of experience1212

What does a customer service, warehouse do?

A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer service administrator do?

Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

Customer service, warehouse vs customer service administrator salary

Customer services, warehouse and customer service administrators have different pay scales, as shown below.

Customer Service, WarehouseCustomer Service Administrator
Average salary$30,800$35,824
Salary rangeBetween $25,000 And $37,000Between $28,000 And $45,000
Highest paying CityKent, WAFremont, CA
Highest paying stateNew YorkAlaska
Best paying companySteel DynamicsWestinghouse Appliances Australia
Best paying industryManufacturingTechnology

Differences between customer service, warehouse and customer service administrator education

There are a few differences between a customer service, warehouse and a customer service administrator in terms of educational background:

Customer Service, WarehouseCustomer Service Administrator
Most common degreeHigh School Diploma, 43%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common college--

Customer service, warehouse vs customer service administrator demographics

Here are the differences between customer services, warehouse' and customer service administrators' demographics:

Customer Service, WarehouseCustomer Service Administrator
Average age4040
Gender ratioMale, 73.1% Female, 26.9%Male, 20.3% Female, 79.7%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 6.8% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service, warehouse and customer service administrator duties and responsibilities

Customer service, warehouse example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Scan boxes with RF scanner to ensure items are correct.
  • Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
  • Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
  • Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
  • Schedule inbound and outbound LTL and FTL shipments.
  • Show more

Customer service administrator example responsibilities.

  • Lead departmental operating reviews that are in line with expectations of HIPAA providing physician leaders with critical data.
  • Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
  • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
  • Manage cleanliness and organization of work area and equipment.
  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Coordinate communications product deliveries with internal production managers, shipping department and freight forwarders to ensure contract and U.S. export compliance.
  • Show more

Customer service, warehouse vs customer service administrator skills

Common customer service, warehouse skills
  • Quality Customer Service, 14%
  • Strong Customer Service, 10%
  • Customer Orders, 8%
  • Cleanliness, 8%
  • Safety Procedures, 6%
  • Customer Complaints, 4%
Common customer service administrator skills
  • Strong Customer Service, 22%
  • Data Entry, 11%
  • Post Sales, 5%
  • Customer Inquiries, 5%
  • Purchase Orders, 3%
  • PowerPoint, 3%

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