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The differences between customer services, warehouse and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service advisor. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Service, Warehouse | Customer Service Advisor | |
| Yearly salary | $30,800 | $32,029 |
| Hourly rate | $14.81 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer services, warehouse and customer service advisors have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Advisor | |
| Average salary | $30,800 | $32,029 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | Kent, WA | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Steel Dynamics | Teledyne Technologies Incorporated |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a customer service, warehouse and a customer service advisor in terms of educational background:
| Customer Service, Warehouse | Customer Service Advisor | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service advisors' demographics:
| Customer Service, Warehouse | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |