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Customer service, warehouse vs customer service associate/cashier

The differences between customer services, warehouse and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service associate/cashier. Additionally, a customer service, warehouse has an average salary of $30,800, which is higher than the $26,933 average annual salary of a customer service associate/cashier.

The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.

Customer service, warehouse vs customer service associate/cashier overview

Customer Service, WarehouseCustomer Service Associate/Cashier
Yearly salary$30,800$26,933
Hourly rate$14.81$12.95
Growth rate-4%-4%
Number of jobs265,059253,728
Job satisfaction--
Most common degreeHigh School Diploma, 43%High School Diploma, 41%
Average age4040
Years of experience1212

What does a customer service, warehouse do?

A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer service associate/cashier do?

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

Customer service, warehouse vs customer service associate/cashier salary

Customer services, warehouse and customer service associate/cashiers have different pay scales, as shown below.

Customer Service, WarehouseCustomer Service Associate/Cashier
Average salary$30,800$26,933
Salary rangeBetween $25,000 And $37,000Between $21,000 And $33,000
Highest paying CityKent, WA-
Highest paying stateNew York-
Best paying companySteel Dynamics-
Best paying industryManufacturing-

Differences between customer service, warehouse and customer service associate/cashier education

There are a few differences between a customer service, warehouse and a customer service associate/cashier in terms of educational background:

Customer Service, WarehouseCustomer Service Associate/Cashier
Most common degreeHigh School Diploma, 43%High School Diploma, 41%
Most common majorBusinessBusiness
Most common college--

Customer service, warehouse vs customer service associate/cashier demographics

Here are the differences between customer services, warehouse' and customer service associate/cashiers' demographics:

Customer Service, WarehouseCustomer Service Associate/Cashier
Average age4040
Gender ratioMale, 73.1% Female, 26.9%Male, 24.4% Female, 75.6%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer service, warehouse and customer service associate/cashier duties and responsibilities

Customer service, warehouse example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Scan boxes with RF scanner to ensure items are correct.
  • Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
  • Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
  • Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
  • Schedule inbound and outbound LTL and FTL shipments.
  • Show more

Customer service associate/cashier example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Ring up of sales, including cash, checks, credit cards, payment transactions on the POS system.
  • Operate cash register and POS, provide customers with excellent an experience of the store and information on products.
  • Greet customers, cash out customers, bag groceries, help customer with bags to car, and clean work area.
  • Check out each customer correctly whether it are groceries, or returns in order to get them in and out quickly.
  • Maintain accuracy and efficiency in all activities, including cash handling and processing and ensure cleanliness and sanitation throughout the facility.
  • Show more

Customer service, warehouse vs customer service associate/cashier skills

Common customer service, warehouse skills
  • Quality Customer Service, 14%
  • Strong Customer Service, 10%
  • Customer Orders, 8%
  • Cleanliness, 8%
  • Safety Procedures, 6%
  • Customer Complaints, 4%
Common customer service associate/cashier skills
  • Front End, 12%
  • Cash Handling, 12%
  • Customer Service, 12%
  • Math, 10%
  • Basic Math, 9%
  • Sales Transactions, 7%

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