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The differences between customer services, warehouse and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service associate/cashier. Additionally, a customer service, warehouse has an average salary of $30,800, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Customer Service, Warehouse | Customer Service Associate/Cashier | |
| Yearly salary | $30,800 | $26,933 |
| Hourly rate | $14.81 | $12.95 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | High School Diploma, 41% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Customer services, warehouse and customer service associate/cashiers have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Associate/Cashier | |
| Average salary | $30,800 | $26,933 |
| Salary range | Between $25,000 And $37,000 | Between $21,000 And $33,000 |
| Highest paying City | Kent, WA | - |
| Highest paying state | New York | - |
| Best paying company | Steel Dynamics | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a customer service, warehouse and a customer service associate/cashier in terms of educational background:
| Customer Service, Warehouse | Customer Service Associate/Cashier | |
| Most common degree | High School Diploma, 43% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service associate/cashiers' demographics:
| Customer Service, Warehouse | Customer Service Associate/Cashier | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |