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The differences between customer services, warehouse and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Service, Warehouse | Customer Service Consultant | |
| Yearly salary | $30,800 | $37,471 |
| Hourly rate | $14.81 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer services, warehouse and customer service consultants have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Consultant | |
| Average salary | $30,800 | $37,471 |
| Salary range | Between $25,000 And $37,000 | Between $20,000 And $68,000 |
| Highest paying City | Kent, WA | Hartford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Steel Dynamics | Accenture |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service, warehouse and a customer service consultant in terms of educational background:
| Customer Service, Warehouse | Customer Service Consultant | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service consultants' demographics:
| Customer Service, Warehouse | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |