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The differences between customer services, warehouse and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Customer Service, Warehouse | Customer Service Desk | |
| Yearly salary | $30,800 | $34,599 |
| Hourly rate | $14.81 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Customer services, warehouse and customer service desks have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Desk | |
| Average salary | $30,800 | $34,599 |
| Salary range | Between $25,000 And $37,000 | Between $25,000 And $47,000 |
| Highest paying City | Kent, WA | Atwater, CA |
| Highest paying state | New York | Alaska |
| Best paying company | Steel Dynamics | SAIC |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a customer service, warehouse and a customer service desk in terms of educational background:
| Customer Service, Warehouse | Customer Service Desk | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service desks' demographics:
| Customer Service, Warehouse | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |