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Customer service, warehouse vs customer service liaison

The differences between customer services, warehouse and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $30,800 average annual salary of a customer service, warehouse.

The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.

Customer service, warehouse vs customer service liaison overview

Customer Service, WarehouseCustomer Service Liaison
Yearly salary$30,800$36,143
Hourly rate$14.81$17.38
Growth rate-4%-4%
Number of jobs265,059206,705
Job satisfaction--
Most common degreeHigh School Diploma, 43%Bachelor's Degree, 54%
Average age4040
Years of experience1212

What does a customer service, warehouse do?

A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer service liaison do?

Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.

Customer service, warehouse vs customer service liaison salary

Customer services, warehouse and customer service liaisons have different pay scales, as shown below.

Customer Service, WarehouseCustomer Service Liaison
Average salary$30,800$36,143
Salary rangeBetween $25,000 And $37,000Between $27,000 And $47,000
Highest paying CityKent, WAWashington, DC
Highest paying stateNew YorkCalifornia
Best paying companySteel DynamicsPwc
Best paying industryManufacturingTechnology

Differences between customer service, warehouse and customer service liaison education

There are a few differences between a customer service, warehouse and a customer service liaison in terms of educational background:

Customer Service, WarehouseCustomer Service Liaison
Most common degreeHigh School Diploma, 43%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common college--

Customer service, warehouse vs customer service liaison demographics

Here are the differences between customer services, warehouse' and customer service liaisons' demographics:

Customer Service, WarehouseCustomer Service Liaison
Average age4040
Gender ratioMale, 73.1% Female, 26.9%Male, 35.5% Female, 64.5%
Race ratioBlack or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7%Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between customer service, warehouse and customer service liaison duties and responsibilities

Customer service, warehouse example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Scan boxes with RF scanner to ensure items are correct.
  • Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
  • Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
  • Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
  • Schedule inbound and outbound LTL and FTL shipments.
  • Show more

Customer service liaison example responsibilities.

  • Manage firm's business accounts, including billing, A/R, A/P, and tax issues
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Develop policies and procedures to implement current HIPAA protocols to protect digital data.
  • Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
  • Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
  • Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
  • Show more

Customer service, warehouse vs customer service liaison skills

Common customer service, warehouse skills
  • Quality Customer Service, 14%
  • Strong Customer Service, 10%
  • Customer Orders, 8%
  • Cleanliness, 8%
  • Safety Procedures, 6%
  • Customer Complaints, 4%
Common customer service liaison skills
  • Strong Customer Service, 61%
  • Patients, 16%
  • Phone Calls, 2%
  • Data Entry, 2%
  • Excellent Interpersonal, 2%
  • Outbound Calls, 1%

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