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The differences between customer services, warehouse and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Service, Warehouse | Customer Service Liaison | |
| Yearly salary | $30,800 | $36,143 |
| Hourly rate | $14.81 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 206,705 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer services, warehouse and customer service liaisons have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Liaison | |
| Average salary | $30,800 | $36,143 |
| Salary range | Between $25,000 And $37,000 | Between $27,000 And $47,000 |
| Highest paying City | Kent, WA | Washington, DC |
| Highest paying state | New York | California |
| Best paying company | Steel Dynamics | Pwc |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service, warehouse and a customer service liaison in terms of educational background:
| Customer Service, Warehouse | Customer Service Liaison | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service liaisons' demographics:
| Customer Service, Warehouse | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |