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The differences between customer services, warehouse and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Service, Warehouse | Customer Service Specialist | |
| Yearly salary | $30,800 | $33,238 |
| Hourly rate | $14.81 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer services, warehouse and customer service specialists have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Specialist | |
| Average salary | $30,800 | $33,238 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $42,000 |
| Highest paying City | Kent, WA | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Steel Dynamics | Dell |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a customer service, warehouse and a customer service specialist in terms of educational background:
| Customer Service, Warehouse | Customer Service Specialist | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service specialists' demographics:
| Customer Service, Warehouse | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |