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The differences between customer services, warehouse and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service, warehouse and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $30,800 average annual salary of a customer service, warehouse.
The top three skills for a customer service, warehouse include quality customer service, strong customer service and customer orders. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Service, Warehouse | Customer Service Trainer | |
| Yearly salary | $30,800 | $32,452 |
| Hourly rate | $14.81 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 265,059 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer services, warehouse and customer service trainers have different pay scales, as shown below.
| Customer Service, Warehouse | Customer Service Trainer | |
| Average salary | $30,800 | $32,452 |
| Salary range | Between $25,000 And $37,000 | Between $25,000 And $40,000 |
| Highest paying City | Kent, WA | Tacoma, WA |
| Highest paying state | New York | Alaska |
| Best paying company | Steel Dynamics | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a customer service, warehouse and a customer service trainer in terms of educational background:
| Customer Service, Warehouse | Customer Service Trainer | |
| Most common degree | High School Diploma, 43% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer services, warehouse' and customer service trainers' demographics:
| Customer Service, Warehouse | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |