How to hire a customer service, warehouse

How to hire a customer service, warehouse, step by step

Here's a step-by-step customer service, warehouse hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service, warehouse job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service, warehouse
• Step 8: Go through the hiring process checklist

What does a customer service, warehouse do?

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1. Identify your hiring needs

   The customer service, warehouse hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect customer service, warehouse also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of customer services, warehouse.

   Type of Customer Service, Warehouse	Description	Hourly rate
   Customer Service, Warehouse	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-17
   Warehouse Clerk	A warehouse clerk is an employee responsible for the process of ordered goods while keeping the warehouse well-organized and clean. Warehouse clerks accept company products' deliveries, inspect them for any damages, and store them accordingly in the warehouse... Show more	$12-18
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Quality Customer Service
   • Strong Customer Service
   • Customer Orders
   • Cleanliness
   • Safety Procedures
   • Customer Complaints
   • Pallet Jack
   • Stock Merchandise
   • Sales Floor
   • Delivery Truck
   • Purchase Orders
   • Inventory Control
   • Warehouse Operations
   • Load Trucks

   Check all skills

   Responsibilities:

   • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
   • Scan boxes with RF scanner to ensure items are correct.
   • Retrieve items with RF scanner to fill orders, update database, recover damage items and print shipping labels.
   • Maintain the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
   • Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
   • Schedule inbound and outbound LTL and FTL shipments.

   More customer service, warehouse duties

3. Make a budget

   Including a salary range in your customer service, warehouse job description helps attract top candidates to the position. A customer service, warehouse salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a customer service, warehouse in Arkansas may be lower than in New York, and an entry-level customer service, warehouse usually earns less than a senior-level customer service, warehouse. Additionally, a customer service, warehouse with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average customer service, warehouse salary

   $14.81hourly

   $30,800 yearly

   ---

   Entry-level customer service, warehouse salary

   $25,000 yearly salary

   Updated January 30, 2026

   Average customer service, warehouse salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$32,946	$16
   2	Wisconsin	$32,171	$15
   3	Pennsylvania	$30,687	$15
   4	Illinois	$30,163	$15
   5	Oregon	$29,944	$14
   6	Colorado	$29,865	$14
   7	California	$29,853	$14
   8	Texas	$28,559	$14
   9	Arizona	$28,351	$14
   10	North Carolina	$27,912	$13
   11	Ohio	$27,363	$13
   12	Tennessee	$27,252	$13
   13	Iowa	$26,638	$13
   14	Utah	$26,289	$13
   15	Alaska	$26,221	$13
   16	Virginia	$26,103	$13
   17	Nebraska	$26,084	$13
   18	Florida	$25,883	$12
   19	Georgia	$25,241	$12
   20	Missouri	$25,050	$12

   Average customer service, warehouse salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Steel Dynamics	$43,894	$21.10	1
   2	Uline	$42,680	$20.52	178
   3	ABB	$40,311	$19.38	10
   4	WestRock	$37,968	$18.25	17
   5	Parsons	$36,468	$17.53	17
   6	Citi	$36,204	$17.41	16
   7	American Woodmark	$36,184	$17.40	2
   8	Bassett Furniture Industries	$35,125	$16.89	5
   9	Paychex	$34,440	$16.56
   10	Discover	$34,208	$16.45
   11	Volt Systems LLC	$33,975	$16.33
   12	CVS Health	$33,939	$16.32	229
   13	IntelliPro	$33,726	$16.21	9
   14	Room & Board	$33,283	$16.00	2
   15	ADA-ES	$32,965	$15.85
   16	Sysco	$32,862	$15.80	142
   17	Kroger	$32,586	$15.67	156
   18	Mohawk Industries	$32,309	$15.53	59
   19	Wegmans Food Markets	$32,133	$15.45	30
   20	Fastenal	$31,949	$15.36	49

4. Writing a customer service, warehouse job description

   A job description for a customer service, warehouse role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer service, warehouse job description:

   Customer service, warehouse job description example

   Job DescriptionOur clients come from all walks of life and so do we! At RRD Financial we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Come join a team that will encourage you and push you towards greatness.
   Benefits: · Flexible scheduling
   
   · Part-time seasonal and full time seasonal positions
   
   · No experience needed. We will train and teach you the skills you need to be confident and successful
   
   · Bonus eligible after season completion
   
   · Positions available for ages 16 and up!
   
   Requirements: · Desire to learn and help people By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer service, warehouse for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer service, warehouse job on Zippia to find and recruit customer service, warehouse candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer services, warehouse, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service, warehouse

   Once you've decided on a perfect customer service, warehouse candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new customer service, warehouse first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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