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Customer service, warehouse skills for your resume and career

Updated January 8, 2025

5 min read

Customer service, warehouse example skills

Below we've compiled a list of the most critical customer service, warehouse skills. We ranked the top skills for customer services, warehouse based on the percentage of resumes they appeared on. For example, 14.2% of customer service, warehouse resumes contained quality customer service as a skill. Continue reading to find out what skills a customer service, warehouse needs to be successful in the workplace.

15 customer service, warehouse skills for your resume and career

1. Quality Customer Service

Here's how customer services, warehouse use quality customer service:

Provide professional, quality customer service to internal and external customers.
Retain customer while providing quality customer service and understanding each member.

2. Strong Customer Service

Here's how customer services, warehouse use strong customer service:

Developed strong customer service and problem solving skills while dealing with customers in person and over the phone in the office.
Developed and maintained strong customer service skills by constantly servicing their changing needs.

3. Customer Orders

Here's how customer services, warehouse use customer orders:

Process customer orders according to their specifications and vendor regulations.
Fulfilled customer orders and handled shipping requirements.

4. Cleanliness

Here's how customer services, warehouse use cleanliness:

Maintained the cleanliness, organization, and safety of the warehouse at all times while adhering to company safety guidelines.
Maintained the cleanliness of the warehouse as well as conducted Inventories to ensure proper accountability.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how customer services, warehouse use safety procedures:

Performed safety inspections and wrote safety procedures * Used Various kinds of forklifts for warehousing inventory
Train new employees and assisted with damaged merchandise along with safety procedures.

6. Customer Complaints

Here's how customer services, warehouse use customer complaints:

Interact with delivery customers; handle customer complaints and delivery issues/problems.
Resolved customer complaints quickly and precisely resulting in customer satisfaction.

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7. Pallet Jack

Here's how customer services, warehouse use pallet jack:

Operated manual/electrical pallet jacks and forklift.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts Loaded flat bed by forklift and hand truck.

8. Stock Merchandise

Here's how customer services, warehouse use stock merchandise:

Assisted with inbound customer calls referring to furniture orders, shipment questions and in-stock merchandise.
Stock merchandise and have full knowledge of A/C units and different brands.

9. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer services, warehouse use sales floor:

Provided excellent customer service for customers on the sales floor as well as picking up items from the warehouse.
Account for all sold inventory and restock the warehouse and sales floor after the trucks are unloaded.

10. Delivery Truck

Here's how customer services, warehouse use delivery truck:

Assist customers and unload delivery trucks
Check in between 40 to 50 delivery truck drivers, and sign them out following the delivery.

11. Purchase Orders

Here's how customer services, warehouse use purchase orders:

Process purchase orders and return authorizations.
Process and complete purchase orders/transactions.

12. Inventory Control

Here's how customer services, warehouse use inventory control:

Inventory control- Responsible for daily cycle counting to ensure inventory accuracy.
Decreased shrinkage in warehouse through tighter inventory control.

13. Warehouse Operations

Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.

Here's how customer services, warehouse use warehouse operations:

Produced and implemented policies/procedures to improve customer service and warehouse operations through employee participation in task groups and weekly meetings.
Improved efficiency and productivity of warehouse operations by creating a team- building approach to problem solving.

14. Load Trucks

Here's how customer services, warehouse use load trucks:

Used forklift to load and unload trucks and to move materials to and from their storage places in the yard.
Load and unload trucks, Stock freight as needed, Assist customers with their needs and run register.

15. Customer Inquiries

Here's how customer services, warehouse use customer inquiries:

Investigated and resolved customer inquiries and complaints in a timely and energetic manner.
Assisted customers with shipping and arrival dates and addressed any additional customer inquiries.

5 Customer Service, Warehouse resume examples

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List of customer service, warehouse skills to add to your resume

The most important skills for a customer service, warehouse resume and required skills for a customer service, warehouse to have include:

Quality Customer Service
Strong Customer Service
Customer Orders
Cleanliness
Safety Procedures
Customer Complaints
Pallet Jack
Stock Merchandise
Sales Floor
Delivery Truck
Purchase Orders
Inventory Control
Warehouse Operations
Load Trucks
Customer Inquiries
Filling Orders
Warehouse Inventory

Inbound Calls
Inventory Management
Dollies
Cycle Counts
Credit Card
Outbound Calls
Order Entry
Computer System
Assembly Line
Product Knowledge
EX
RF
Customer Issues
Sales Orders
LTL
Provide Customer Support
Customer Accounts

RAN
Forklift Training
Service Calls
Stock Shelves
FedEx
Customer Support
Physical Counts
Stock Warehouse
USPS
Process Orders
Physical Inventory
QuickBooks
Customer Relations
Customer Phone Calls
Hand Trucks
Inventory Accuracy

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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