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Become A Customer Services Coordinator

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Working As A Customer Services Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Services Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Services Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Services Coordinator?

Customer Services Coordinator Jobs

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Customer Services Coordinator Career Paths

Customer Services Coordinator
Account Manager Account Executive Office Manager
Administrative Manager
6 Yearsyrs
Office Administrator Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Service Representative Sales Consultant Service Advisor
Assistant Service Manager
5 Yearsyrs
Account Manager Sales Manager Operations Manager
Branch Manager
6 Yearsyrs
Project Manager Program Manager General Manager
Center Manager
6 Yearsyrs
Operations Manager Branch Manager Account Manager
Client Services Manager
7 Yearsyrs
Account Executive Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Project Coordinator Program Manager General Manager
Facilities Manager
7 Yearsyrs
Medical Assistant Driver Operation Supervisor
Logistics Manager
7 Yearsyrs
Call Center Representative Call Center Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Service Representative Account Manager Product Manager
Purchasing Manager
9 Yearsyrs
Project Manager General Manager Account Executive
Relationship Manager
6 Yearsyrs
Accounts Payable Clerk Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Account Manager
Sales And Marketing Manager
6 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Operations Manager General Manager Technician
Service Manager
7 Yearsyrs
Project Coordinator Operations Manager
Site Manager
7 Yearsyrs
Office Administrator Specialist Forklift Operator
Warehouse Manager
5 Yearsyrs
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Do you work as a Customer Services Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Employers Before
Cashier 7.2%
Teller 6.0%
Internship 3.7%
Manager 2.8%
Supervisor 2.1%
Secretary 2.1%
Top Employers After
Teller 5.2%
Cashier 4.5%
Manager 3.4%

Do you work as a Customer Services Coordinator?

Customer Services Coordinator Demographics

Gender

Female

73.4%

Male

24.8%

Unknown

1.8%
Ethnicity

White

60.8%

Hispanic or Latino

17.3%

Black or African American

11.2%

Asian

7.1%

Unknown

3.5%
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Languages Spoken

Spanish

62.6%

French

7.4%

Mandarin

4.9%

Chinese

4.0%

Portuguese

2.9%

Cantonese

2.5%

Japanese

2.5%

German

2.0%

Vietnamese

1.6%

Russian

1.3%

Arabic

1.3%

Korean

1.1%

Italian

1.1%

Bosnian

0.9%

Croatian

0.9%

Carrier

0.7%

Tagalog

0.7%

Polish

0.7%

Turkish

0.4%

Hindi

0.4%
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Customer Services Coordinator Education

Schools

University of Phoenix

24.8%

Strayer University

10.4%

Liberty University

5.7%

Kaplan University

5.2%

Southern New Hampshire University

4.9%

American InterContinental University

4.6%

Ashford University

4.3%

Michigan State University

3.8%

College of DuPage

3.5%

Eastern Michigan University

3.4%

Northern Illinois University

3.4%

Virginia Commonwealth University

3.1%

University of South Florida

3.1%

Pennsylvania State University

3.1%

Central New Mexico Community College

2.9%

Middle Tennessee State University

2.9%

Ohio State University

2.9%

San Diego State University

2.9%

University of Memphis

2.6%

Greenville Technical College

2.6%
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Majors

Business

37.1%

Communication

5.7%

Psychology

5.4%

Accounting

5.2%

Marketing

4.6%

Management

4.6%

Criminal Justice

4.3%

Health Care Administration

4.3%

Human Resources Management

3.3%

Medical Assisting Services

3.0%

General Studies

3.0%

Liberal Arts

2.8%

Nursing

2.6%

English

2.5%

Education

2.3%

Finance

2.0%

Computer Science

2.0%

Sociology

1.8%

Computer Information Systems

1.8%

Political Science

1.7%
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Degrees

Bachelors

36.3%

Other

30.8%

Associate

13.8%

Masters

11.3%

Certificate

5.1%

Diploma

1.7%

License

0.6%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Customer Services Coordinator Salaries

Job Title Company Location Start Date Salary
Delphi Customer Service Coordinator DHL-Danzas Corporation D/B/A/DHL Global Forward Franklin Park, IL Oct 01, 2013 $49,150
Delphi Customer Service Coordinator Danzas Corporation D/B/A/DHL Global Forwarding Franklin Park, IL Oct 01, 2010 $45,323
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 01, 2015 $43,035
International Customer Service Coordinator The J.M. Smucker Company Orrville, OH Sep 27, 2012 $42,286
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 07, 2013 $40,082

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Top Skills for A Customer Services Coordinator

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  1. Customer Service Representatives
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Team member of Targeted Selection interview committee responsible for interviewing and hiring of new Customer Service Representatives.
  • Completed supporting comprehensive administrative documentation and data entry responsibilities
  • Receive incoming telephone calls from customers inquiring about rental reservations, rental transactions, rates, eligibility or other information.
  • Converted customer inquiries into service requests and purchase orders to include follow up ensuring customer satisfaction.
  • Provide on-site key operator training and demos for customers that purchased digital/analog copiers and fax machines.

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Top Customer Services Coordinator Employers

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