A customer service coordinator is responsible for leading a team of customer service employees. As they are the ones who hold the positive image and good reputation of the brand or company in their hands, the role of their supervisor is not one to take lightly.

Expectations toward customer support are on a steady rise, and companies have to invest a great deal in customer service to keeps them relevant and in competition. As a consequence, customer care is becoming varied and versatile, with more and more differentiated aspects of the trade.

Positive customer feedback is what the world of customer service revolves around. As a customer service coordinator, your job will be to transmit the vision of your company to your team and motivate them to perform their very best. You will oversee the work of every team member, train them regularly, and tactfully handle customer complaints.

What Does a Customer Services Coordinator Do

There are certain skills that many customer services coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Services Coordinator does

How To Become a Customer Services Coordinator

If you're interested in becoming a customer services coordinator, one of the first things to consider is how much education you need. We've determined that 47.1% of customer services coordinators have a bachelor's degree. In terms of higher education levels, we found that 4.3% of customer services coordinators have master's degrees. Even though most customer services coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Services Coordinator

Customer Services Coordinator Career Paths

Average Salary for a Customer Services Coordinator

Customer Services Coordinators in America make an average salary of $35,520 per year or $17 per hour. The top 10 percent makes over $45,000 per year, while the bottom 10 percent under $27,000 per year.
Average Customer Services Coordinator Salary
$35,520 Yearly
$17.08 hourly
$27,000
10 %
$35,000
Median
$45,000
90 %

What Am I Worth?

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Customer Services Coordinator Education

Customer Services Coordinator Majors

36.3 %

Customer Services Coordinator Degrees

Bachelors

47.1 %

Associate

23.3 %

High School Diploma

16.9 %

Top Skills For a Customer Services Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of customer services coordinators listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Services Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Customer Services Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Services Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Services Coordinator Resume
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Customer Services Coordinator Resume
Customer Services Coordinator Resume
Customer Services Coordinator Resume

Customer Services Coordinator Demographics

Customer Services Coordinator Gender Distribution

Female
Female
75%
Male
Male
25%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer services coordinators, 74.7% of them are women, while 25.3% are men.

  • The most common race/ethnicity among customer services coordinators is White, which makes up 59.0% of all customer services coordinators.

  • The most common foreign language among customer services coordinators is Spanish at 67.1%.

Online Courses For Customer Services Coordinator That You May Like

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Best States For a Customer Services Coordinator

Some places are better than others when it comes to starting a career as a customer services coordinator. The best states for people in this position are Massachusetts, Hawaii, Alaska, and Maine. Customer services coordinators make the most in Massachusetts with an average salary of $45,262. Whereas in Hawaii and Alaska, they would average $45,218 and $44,783, respectively. While customer services coordinators would only make an average of $42,970 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Services Coordinator Jobs:
1,104
Highest 10% Earn:
$54,000
Location Quotient:
2.1

2. Rhode Island

Total Customer Services Coordinator Jobs:
566
Highest 10% Earn:
$54,000
Location Quotient:
1.18

3. Connecticut

Total Customer Services Coordinator Jobs:
1,400
Highest 10% Earn:
$54,000
Location Quotient:
1.07
Full List Of Best States For Customer Services Coordinators

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Top Customer Services Coordinator Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer services coordinators and discovered their number of customer services coordinator opportunities and average salary. Through our research, we concluded that Capital One was the best, especially with an average salary of $36,133. H&R; Block follows up with an average salary of $35,050, and then comes FedEx with an average of $35,817. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer services coordinator. The employers include USAA, Capital One, and Northwestern Medicine

Most Common Employers For Customer Services Coordinator

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1IBM$58,446$28.1055
2The Kraft Group$43,660$20.99107
3Ryder System$39,621$19.0594
4Meijer$39,044$18.7758
5Kroger$36,496$17.5599
6Banfield Pet Hospital$36,333$17.47260
7TQL$36,322$17.4638
8Capital One$36,133$17.37553
9Kaiser Permanente$35,894$17.2636
10FedEx$35,817$17.22368