Find The Best Customer Services Coordinator Jobs For You

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Average Salary
$35,056
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
152,211
Job Openings

Customer Services Coordinator Careers

A customer service coordinator is responsible for leading a team of customer service employees. As they are the ones who hold the positive image and good reputation of the brand or company in their hands, the role of their supervisor is not one to take lightly.

Expectations toward customer support are on a steady rise, and companies have to invest a great deal in customer service to keeps them relevant and in competition. As a consequence, customer care is becoming varied and versatile, with more and more differentiated aspects of the trade.

Positive customer feedback is what the world of customer service revolves around. As a customer service coordinator, your job will be to transmit the vision of your company to your team and motivate them to perform their very best. You will oversee the work of every team member, train them regularly, and tactfully handle customer complaints.

There is more than meets the eye when it comes to being a customer services coordinator. For example, did you know that they make an average of $16.85 an hour? That's $35,056 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Services Coordinator Do

There are certain skills that many customer services coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer services coordinator, we found that a lot of resumes listed 17.0% of customer services coordinators included customer service, while 11.5% of resumes included communication, and 6.5% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer services coordinator job title. But what industry to start with? Most customer services coordinators actually find jobs in the retail and manufacturing industries.

How To Become a Customer Services Coordinator

If you're interested in becoming a customer services coordinator, one of the first things to consider is how much education you need. We've determined that 38.4% of customer services coordinators have a bachelor's degree. In terms of higher education levels, we found that 3.6% of customer services coordinators have master's degrees. Even though some customer services coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer services coordinator. When we researched the most common majors for a customer services coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer services coordinator resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer services coordinator. In fact, many customer services coordinator jobs require experience in a role such as customer service representative. Meanwhile, many customer services coordinators also have previous career experience in roles such as cashier or administrative assistant.

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Average Salary
$35,056
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
152,211
Job Openings

Customer Services Coordinator Career Paths

Top Careers Before Customer Services Coordinator

Cashier
12.8 %

Top Careers After Customer Services Coordinator

Cashier
8.6 %

Customer Services Coordinator Jobs You Might Like

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Average Salary for a Customer Services Coordinator

Customer Services Coordinators in America make an average salary of $35,056 per year or $17 per hour. The top 10 percent makes over $44,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$35,056
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Tacoma, WA
Salary Range35k - 50k$43k$42,624
Lexington, MA
Salary Range37k - 47k$42k$42,201
Stockton, CA
Salary Range31k - 49k$39k$39,398
New York, NY
Salary Range32k - 45k$39k$38,683
York, PA
Salary Range31k - 46k$38k$37,870
Ann Arbor, MI
Salary Range29k - 44k$36k$35,994
$24k
$50k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Coordinator-Fleet Maintenance
Customer Service Coordinator-Fleet Maintenance
Ryder System
Ryder System
06/29/2021
06/29/2021
$37,56606/29/2021
$37,566
Customer Service Cargo Coordinator
Customer Service Cargo Coordinator
Swift Transportation
Swift Transportation
06/29/2021
06/29/2021
$33,39206/29/2021
$33,392
{Title:Building and Customer Service Coordinator, City:Santa Cruz}
{Title:Building and Customer Service Coordinator, City:Santa Cruz}
University of California
University of California
06/27/2021
06/27/2021
$50,58906/27/2021
$50,589
Customer Service Coordinator
Customer Service Coordinator
Kelly Services
Kelly Services
06/26/2021
06/26/2021
$37,56606/26/2021
$37,566
Readiness Coordinator-Customer Success-Talech-Remote
Readiness Coordinator-Customer Success-Talech-Remote
U.S. Bank
U.S. Bank
06/25/2021
06/25/2021
$51,59506/25/2021
$51,595
See More Recent Salaries

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Customer Services Coordinator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Services Coordinator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Services Coordinator Resume

At Zippia, we went through countless Customer Services Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Services Coordinator Demographics

Gender

female

69.9 %

male

25.1 %

unknown

5.0 %

Ethnicity

White

54.8 %

Hispanic or Latino

25.0 %

Black or African American

11.6 %

Foreign Languages Spoken

Spanish

67.1 %

French

6.6 %

Mandarin

3.2 %
See More Demographics

Customer Services Coordinator Education

Majors

Business
35.7 %

Degrees

Bachelors

38.4 %

Certificate

20.5 %

Associate

18.9 %
See More Education Info

Online Courses For Customer Services Coordinator That You May Like

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

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Top Skills For a Customer Services Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of customer services coordinators listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Services Coordinator

Some places are better than others when it comes to starting a career as a customer services coordinator. The best states for people in this position are New Jersey, Massachusetts, Washington, and Hawaii. Customer services coordinators make the most in New Jersey with an average salary of $44,239. Whereas in Massachusetts and Washington, they would average $42,347 and $41,849, respectively. While customer services coordinators would only make an average of $40,564 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Services Coordinator Jobs:
1,104
Highest 10% Earn:
$46,000
Location Quotient:
2.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Customer Services Coordinator Jobs:
671
Highest 10% Earn:
$52,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Customer Services Coordinator Jobs:
2,768
Highest 10% Earn:
$61,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Services Coordinator Employers

1. Verizon Communications
4.7
Avg. Salary: 
$34,141
Customer Services Coordinators Hired: 
590+
2. Capital One
4.7
Avg. Salary: 
$30,781
Customer Services Coordinators Hired: 
544+
3. H&R Block
4.4
Avg. Salary: 
$32,907
Customer Services Coordinators Hired: 
459+
4. FedEx
4.6
Avg. Salary: 
$33,805
Customer Services Coordinators Hired: 
364+
5. Marshall's
4.7
Avg. Salary: 
$25,474
Customer Services Coordinators Hired: 
299+
6. Banfield Pet Hospital
4.1
Avg. Salary: 
$31,469
Customer Services Coordinators Hired: 
259+
Updated October 2, 2020