FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Customer Services Coordinator

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Services Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,000

    Average Salary

What Does A Customer Services Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Services Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Services Coordinator?

Send To A Friend

Customer Services Coordinator Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Services Coordinator Career Paths

Customer Services Coordinator
Coordinator Team Leader Assistant Manager
Account Manager
5 Yearsyrs
Coordinator Team Leader Store Manager
District Manager
7 Yearsyrs
Coordinator Team Leader Manager
Service Manager
6 Yearsyrs
Medical Assistant Specialist Consultant
Controller
9 Yearsyrs
Medical Assistant Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Office Manager
Business Office Manager
7 Yearsyrs
Accounts Payable Clerk Payroll Administrator Office Manager
Administrative Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Assistant Manager
Assistant General Manager
5 Yearsyrs
Executive Assistant Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Executive Assistant Manager Store Manager
District Sales Manager
7 Yearsyrs
Executive Assistant Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Project Coordinator Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Project Coordinator Consultant Assistant Manager
Center Manager
6 Yearsyrs
Project Coordinator Business Analyst Project Manager
Purchasing Manager
9 Yearsyrs
Certified Nursing Assistant Specialist Account Executive
Territory Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Account Manager
Relationship Manager
6 Yearsyrs
Certified Nursing Assistant Administrator Supervisor
Logistics Manager
7 Yearsyrs
Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Dispatcher Account Representative Claims Representative
Senior Representative
5 Yearsyrs
Show More
Share

Do you work as a Customer Services Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Services Coordinator
Cashier 12.4%
Internship 3.1%
Manager 2.6%
Server 2.1%
Teller 2.0%
Supervisor 1.9%
Secretary 1.9%
Top Careers After Customer Services Coordinator
Cashier 8.8%
Manager 3.0%
Server 2.3%
Internship 2.2%

Do you work as a Customer Services Coordinator?

Customer Services Coordinator Demographics

Gender

Female

66.5%

Male

22.8%

Unknown

10.7%
Ethnicity

White

60.2%

Hispanic or Latino

18.7%

Black or African American

11.4%

Asian

6.4%

Unknown

3.3%
Show More
Foreign Languages Spoken

Spanish

67.1%

French

6.6%

Mandarin

3.2%

Portuguese

3.2%

Chinese

3.1%

Japanese

2.1%

German

2.0%

Russian

1.8%

Cantonese

1.7%

Arabic

1.5%

Vietnamese

1.4%

Korean

0.9%

Italian

0.9%

Bosnian

0.8%

Carrier

0.8%

Croatian

0.8%

Tagalog

0.6%

Polish

0.6%

Swedish

0.5%

Hindi

0.5%
Show More

Customer Services Coordinator Education

Schools

University of Phoenix

30.6%

Strayer University

11.3%

Kaplan University

5.3%

Ashford University

5.1%

Liberty University

4.0%

Southern New Hampshire University

3.9%

American InterContinental University

3.8%

The Academy

3.3%

Ohio State University

3.3%

University of South Florida

3.1%

Pennsylvania State University

3.1%

College of DuPage

3.0%

Tidewater Community College

2.7%

Michigan State University

2.7%

Miami Dade College

2.7%

University of Memphis

2.7%

Houston Community College

2.5%

Virginia Commonwealth University

2.4%

Florida International University

2.4%

Georgia State University

2.3%
Show More
Majors

Business

36.0%

Psychology

5.7%

Accounting

5.4%

Health Care Administration

5.4%

Communication

5.1%

Marketing

4.3%

Criminal Justice

4.2%

Management

4.0%

General Studies

3.8%

Medical Assisting Services

3.7%

Nursing

3.2%

Human Resources Management

3.0%

Liberal Arts

2.7%

English

2.2%

Education

2.1%

Computer Science

2.0%

Finance

1.9%

Graphic Design

1.9%

Legal Support Services

1.7%

Sociology

1.6%
Show More
Degrees

Bachelors

36.1%

Other

29.9%

Associate

15.7%

Masters

9.3%

Certificate

5.4%

Diploma

2.4%

License

0.7%

Doctorate

0.4%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$33,000
View Detailed Salary Report
$21,000
Min 10%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$53,000
Max 90%
Best Paying Company
Smugglers' Notch Resort
Highest Paying City
New York, NY
Highest Paying State
Alaska
Avg Experience Level
3.2 years
How much does a Customer Services Coordinator make at top companies?
The national average salary for a Customer Services Coordinator in the United States is $33,916 per year or $16 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $53,000.

Real Customer Services Coordinator Salaries

Job Title Company Location Start Date Salary
Delphi Customer Service Coordinator DHL-Danzas Corporation D/B/A/DHL Global Forward Franklin Park, IL Oct 01, 2013 $49,150
Delphi Customer Service Coordinator Danzas Corporation D/B/A/DHL Global Forwarding Franklin Park, IL Oct 01, 2010 $45,323
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 01, 2015 $43,035
International Customer Service Coordinator The J.M. Smucker Company Orrville, OH Sep 27, 2012 $42,286
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 07, 2013 $40,082

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Customer Services Coordinator?

Have you worked as a Customer Services Coordinator? Help other job seekers by rating your experience as a Customer Services Coordinator.

Top Skills for A Customer Services Coordinator

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provide outstanding customer service with the goal of creating a smooth order-to-delivery process and overall customer satisfaction.
  • Monitored phone calls and evaluated representatives for satisfactorily resolving customer issues
  • Time management/ Receiving, Processing Supervisor/Cash Office Coordinator; data entry.
  • Produced purchase orders and coordinated with vendors for timely delivery of materials.
  • Oversee employees make sure customer service was given to each customer and ask about the TJX credit card and give excellent service

How Would You Rate Working As a Customer Services Coordinator?

Are you working as a Customer Services Coordinator? Help us rate Customer Services Coordinator as a Career.

Top Customer Services Coordinator Employers

Jobs From Top Customer Services Coordinator Employers

Related to your recently viewed content