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Become A Customer Services Coordinator

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Working As A Customer Services Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Customer Services Coordinator Do At Sysco Corp

* Receive and process Casino orders in an accurate and timely manner, exceeding customer expectations.
* Respond to customers and Account Executive inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner.
* Develop excellent communication and relationships with Account Executives and their accounts.
* Act as secondary contact person for accounts when Account Executives are unavailable.
* Give suggestive selling ideas to customers in an effort to increase sales.
* Must be able to multitask and handle multiple incoming lines.
* Demonstrate professional written communications skills including email etiquette.
* Must project a professional and positive attitude.
* Operate in a "no surprise" manner with both external and internal customers

What Does A Customer Services Coordinator Do At Aramark

* Responsible for increasing customer retention through process knowledge and program management implementation.
* Follow-up, track and resolve issues for all orders including backorders for all assigned accounts.
* Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
* Create tutorials and facilitate customer meetings via webinars.
* Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule
* Proactively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities
* An expert in direct sales order entry system, value added-services, and all operational processes
* Perform other duties as assigned or requested.
* Indeed321

What Does A Customer Services Coordinator Do At Kelly Services

* Coordinates the return of products samples; performs visual inspection and preliminary investigations related to product issues; forwards samples and preliminary investigation reports to responsible departments; reviews the responses; and notifies the customer of the result.
* Documents product complaints into the database for trending and analysis, and ensures the complaint process is completed in accordance with corporate procedures.
* Ensures that all product complaints are screened for potential safety issues, reported accurately, and complaints are closed out in a timely manner.
* Generates daily, weekly, and monthly trending reports.
* Generates, maintains, and completes the corporate complaint files subject to review by the FDA and other regulatory agencies.
* Partners with Field Service, Marketing, Manufacturing, Quality and Sales personnel to help resolve customer issues.
* May be responsible for receipt, handling, and/or disassembly of returned contaminated product
* Please send resumes to 3219@kellyservices.com for consideratio

What Does A Customer Services Coordinator Do At Verizon

* Assisting Level 1 representatives in real time troubleshooting
* Building and driving adherence on internal processes
* Handle real time escalations from Level 1 representatives
* Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
* Strive to resolve problems in early stages.
* Operate within the Support procedures, standards and policies.
* Appropriately advocate for customers and help define ways to continually add value to the customer experience.
* Contribute and expand upon the company’s knowledge management database.
* Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
* Provide timely feedback and ideas to the Director of Technical Support to strengthen the department processes and operations.
* Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.
* BS or BA required.
* Strong problem solving skills; gathers and analyzes information skillfully
* Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
* Capable of managing difficult or emotional customer situations and building rapport.
* Ability to understand and escalate issues efficiently and appropriately.
* Prioritize effectively within tight schedules and a fast pace environment
* Enthusiasm and positive attitude in context to the role.
* Strong work ethic and customer service orientation with high integrity and ethics.
* Commitment to professionalism, follow-through and attention to detail.
* Very strong internet and computer skills.
* High technical aptitude for assimilating technical concepts and new technology.
* Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours.
* What we’re looking for...
* BS or BA required.
* Strong problem solving skills; gathers and analyzes information skillfully
* Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.
* Capable of managing difficult or emotional customer situations and building rapport.
* Ability to understand and escalate issues efficiently and appropriately.
* Prioritize effectively within tight schedules and a fast pace environment
* Enthusiasm and positive attitude in context to the role.
* Strong work ethic and customer service orientation with high integrity and ethics.
* Commitment to professionalism, follow-through and attention to detail.
* Very strong internet and computer skills.
* High technical aptitude for assimilating technical concepts and new technology.
* Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours

What Does A Customer Services Coordinator Do At TJX

* Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently.
* Operate as a front line manager focused on executing store functions through staff members.
* Have a daily knowledge of where the store is on KPI's (Average Order Size, Conversion Rate, Daily/weekly Sales goals).
* Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team.
* Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned.
* Complying with cash office procedures and preparing deposits
* Supporting company standards of selling and customer service while leading by example.
* Maximize schedule effectiveness and increase team productivity
* Develop top performers and consistently evaluate performance, providing coaching and direct feedback.
* Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits.
* Adjust priorities and manage time wisely in a fast-paced environment.
* Communicate in a clear, concise manner and listen attentively to others.
* Assumes Key Carrier responsibilities including but not limited to; supplementing Manager coverage, ensuring execution of store plan and adherence to all operational procedures, supporting Assistant Manager and backroom plan, re-prioritizing daily activities as needed based on store plan.
* Job Knowledge
* Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).
* High School education or equivalent required
* Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
* Must possess superior customer relations skills.
* Must be available to work flexible schedule including weekends and evenings.
* Strong communication skills - verbal and written.
* Listens and responds appropriately.
* Minimum experience required to perform this job.
* Must be capable of handling multiple tasks at one time.
* Ability to respond appropriately to changes in direction or unexpected situations.
* Team player/works effectively with peers and supervisors to accomplish tasks.
* List specific jobs which could prepare an individual for this job.
* Cashier
* Customer Service Associate
* Retail Associate
* What's In It For You?
* In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.
* TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.
* TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law

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Customer Services Coordinator jobs

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Customer Services Coordinator Career Paths

Customer Services Coordinator
Accounts Payable Clerk Billing Specialist Specialist
Account Manager
5 Yearsyrs
Accounts Payable Clerk Accountant Senior Accountant
Accounting Manager
7 Yearsyrs
Office Administrator Project Coordinator Operations Manager
Branch Manager
6 Yearsyrs
Data Entry Associate Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Data Entry Associate Billing Specialist Collector
Collections Manager
5 Yearsyrs
Account Executive Personal Banker Credit Analyst
Credit Manager
5 Yearsyrs
Project Manager Program Manager General Manager
District Manager
7 Yearsyrs
Service Coordinator Sales Coordinator Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Service Coordinator Recruiter Inside Sales Representative
Inside Sales Manager
7 Yearsyrs
Account Executive Area Manager Production Manager
Material Manager
9 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Project Coordinator Business Analyst Product Manager
Operations Manager
7 Yearsyrs
Office Administrator Human Resources Coordinator Payroll Specialist
Payroll Manager
7 Yearsyrs
Project Coordinator Operations Manager
Plant Manager
11 Yearsyrs
Operations Manager Operations Director
President Of Operations
11 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Billing Specialist Specialist Operations Manager
Purchasing Manager
9 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
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Customer Services Coordinator Demographics

Gender

  • Female

    73.7%
  • Male

    24.6%
  • Unknown

    1.7%

Ethnicity

  • White

    78.0%
  • Hispanic or Latino

    13.0%
  • Asian

    6.8%
  • Unknown

    1.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    64.1%
  • French

    7.4%
  • Mandarin

    4.7%
  • Chinese

    3.6%
  • Portuguese

    2.7%
  • Japanese

    2.3%
  • Cantonese

    2.0%
  • German

    1.8%
  • Vietnamese

    1.4%
  • Russian

    1.4%
  • Italian

    1.4%
  • Arabic

    1.4%
  • Korean

    0.9%
  • Bosnian

    0.9%
  • Croatian

    0.9%
  • Hindi

    0.7%
  • Carrier

    0.7%
  • Tagalog

    0.7%
  • Polish

    0.7%
  • Turkish

    0.5%
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Customer Services Coordinator

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Customer Services Coordinator Education

Customer Services Coordinator

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Real Customer Services Coordinator Salaries

Job Title Company Location Start Date Salary
Delphi Customer Service Coordinator DHL-Danzas Corporation D/B/A/DHL Global Forward Franklin Park, IL Oct 01, 2013 $49,150
Delphi Customer Service Coordinator Danzas Corporation D/B/A/DHL Global Forwarding Franklin Park, IL Oct 01, 2010 $45,323
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 01, 2015 $43,035
International Customer Service Coordinator The J.M. Smucker Company Orrville, OH Sep 27, 2012 $42,286
Customer Service Coordinator Qantas Airways Limited Fort Worth, TX Jan 07, 2013 $40,082

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Top Skills for A Customer Services Coordinator

DataEntryEnsureCustomerSatisfactionPurchaseOrdersPhoneCallsCustomerComplaintsLogisticsSafetyCustomerServiceCoordinatorCustomerInquiriesServiceCallsInboundCallsCustomerAccountsOrderEntryCustomerServiceIssuesTechnicalSupportHighVolumeServiceDepartmentInternalDepartmentsServiceDeskCustomerServiceRepresentatives

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Top Customer Services Coordinator Skills

  1. Data Entry
  2. Ensure Customer Satisfaction
  3. Purchase Orders
You can check out examples of real life uses of top skills on resumes here:
  • Performed data entry in adding/modifying/ and deleted customers.
  • Addressed and remedied customer escalations to ensure customer satisfaction.
  • Entered and monitored all purchase orders for Southeaster United States which were manufactured to order.
  • Provided customer service including, answering phone calls, responding to and resolving client concerns or complaints.
  • Implement procedures to assure proper resolution of customer complaints.

Top Customer Services Coordinator Employers