A customer service coordinator is responsible for leading a team of customer service employees. As they are the ones who hold the positive image and good reputation of the brand or company in their hands, the role of their supervisor is not one to take lightly.
Expectations toward customer support are on a steady rise, and companies have to invest a great deal in customer service to keeps them relevant and in competition. As a consequence, customer care is becoming varied and versatile, with more and more differentiated aspects of the trade.
Positive customer feedback is what the world of customer service revolves around. As a customer service coordinator, your job will be to transmit the vision of your company to your team and motivate them to perform their very best. You will oversee the work of every team member, train them regularly, and tactfully handle customer complaints.
There is more than meets the eye when it comes to being a customer services coordinator. For example, did you know that they make an average of $16.85 an hour? That's $35,056 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer services coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer services coordinator, we found that a lot of resumes listed 17.0% of customer services coordinators included customer service, while 11.5% of resumes included communication, and 6.5% of resumes included data entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer services coordinator job title. But what industry to start with? Most customer services coordinators actually find jobs in the retail and manufacturing industries.
If you're interested in becoming a customer services coordinator, one of the first things to consider is how much education you need. We've determined that 38.4% of customer services coordinators have a bachelor's degree. In terms of higher education levels, we found that 3.6% of customer services coordinators have master's degrees. Even though some customer services coordinators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer services coordinator. When we researched the most common majors for a customer services coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer services coordinator resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer services coordinator. In fact, many customer services coordinator jobs require experience in a role such as customer service representative. Meanwhile, many customer services coordinators also have previous career experience in roles such as cashier or administrative assistant.