Customer services coordinator demographics and statistics in the US
Customer services coordinator demographics research summary. Zippia estimates customer services coordinator demographics and statistics in the United States by using a database of 30 million profiles. Our customer services coordinator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer services coordinators after extensive research and analysis:
- There are over 75,332 customer services coordinators currently employed in the United States.
- 74.7% of all customer services coordinators are women, while 25.3% are men.
- The average customer services coordinator age is 40 years old.
- The most common ethnicity of customer services coordinators is White (54.1%), followed by Hispanic or Latino (22.1%), Black or African American (11.2%) and Asian (6.7%).
- Customer services coordinators are most in-demand in Austin, TX.
- The finance industry is the highest-paying for customer services coordinators.
- 7% of all customer services coordinators are LGBT.
On this page
Customer services coordinator demographics by:
Customer services coordinator gender statistics
74.7% of customer services coordinators are women and 25.3% of customer services coordinators are men.
- Female, 74.7%
- Male, 25.3%
Customer services coordinator gender ratio
| Gender | Percentages |
|---|---|
| Female | 74.7% |
| Male | 25.3% |
Customer services coordinator gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$37,295
Female income
$36,074
Customer services coordinator gender ratio over time
This data breaks down the percentage of men and women in customer services coordinator positions over time. Currently, 74.7% of customer services coordinators are female.
Customer services coordinator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 23.84% | 76.16% |
| 2011 | 23.72% | 76.28% |
| 2012 | 25.00% | 75.00% |
| 2013 | 25.38% | 74.62% |
| 2014 | 25.81% | 74.19% |
| 2015 | 25.71% | 74.29% |
| 2016 | 26.20% | 73.80% |
| 2017 | 26.58% | 73.42% |
| 2018 | 25.44% | 74.56% |
| 2019 | 25.07% | 74.93% |
| 2020 | 25.62% | 74.38% |
| 2021 | 25.29% | 74.71% |
Customer services coordinator related jobs gender ratio
We compared customer services coordinators with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Services Coordinator | 25% | 75% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer services coordinator demographics by race
The most common ethnicity among customer services coordinators is White, which makes up 54.1% of all customer services coordinators. Comparatively, 22.1% of customer services coordinators are Hispanic or Latino and 11.2% of customer services coordinators are Black or African American.
- White, 54.1%
- Hispanic or Latino, 22.1%
- Black or African American, 11.2%
- Asian, 6.7%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Customer services coordinator race
| Customer services coordinator race | Percentages |
|---|---|
| White | 54.1% |
| Hispanic or Latino | 22.1% |
| Black or African American | 11.2% |
| Asian | 6.7% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Customer services coordinator race and ethnicity over time
See how customer services coordinator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer services coordinator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.54% | 11.44% | 6.01% | 18.10% |
| 2011 | 61.26% | 11.73% | 6.14% | 17.97% |
| 2012 | 60.46% | 11.61% | 5.95% | 18.82% |
| 2013 | 60.81% | 11.45% | 6.12% | 18.50% |
| 2014 | 60.19% | 11.39% | 6.43% | 18.68% |
| 2015 | 59.57% | 11.13% | 6.22% | 19.80% |
| 2016 | 58.69% | 11.62% | 6.46% | 19.69% |
| 2017 | 59.60% | 11.04% | 6.42% | 19.52% |
| 2018 | 59.42% | 10.62% | 6.59% | 19.90% |
| 2019 | 59.02% | 10.82% | 6.40% | 20.41% |
| 2020 | 56.46% | 10.22% | 6.55% | 21.02% |
| 2021 | 54.14% | 11.18% | 6.72% | 22.05% |
Customer services coordinator wage gap by race
According to our data, asian customer services coordinators have the highest average salary compared to other ethnicities. Black or african american customer services coordinators have the lowest average salary at $36,926.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,975 |
| White | $37,357 |
| Black or African American | $36,926 |
| Asian | $37,968 |
| Hispanic or Latino | $37,256 |
Average customer services coordinator age
See how the average age of customer services coordinators varies based on ethnicity and gender.
Male
Female
Customer services coordinator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer services coordinator age breakdown
The average age of customer services coordinators is 40+ years years old, representing 49% of the customer services coordinator population.
Customer services coordinator age breakdown
| Customer Services Coordinator Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer services coordinator educational attainment
The most common degree for customer services coordinators is bachelor's degree, with 47% of customer services coordinators earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 17%.
- Bachelor's, 47%
- Associate, 23%
- High School Diploma, 17%
- Diploma, 5%
- Other Degrees, 8%
Customer services coordinators by degree level
| Customer services coordinator degree | Percentages |
|---|---|
| Bachelor's | 47% |
| Associate | 23% |
| High School Diploma | 17% |
| Diploma | 5% |
| Other Degrees | 8% |
Customer services coordinator jobs you might like
Customer services coordinator wage gap by degree level
According to the data, customer services coordinators with a Master's degree earn more than those without, at $41,118 annually. With a Bachelor's degree, customer services coordinators earn a median annual income of $39,619 compared to $36,347 for customer services coordinators with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $41,118 |
| High School Diploma or Less | $35,204 |
| Bachelor's Degree | $39,619 |
| Some College/ Associate Degree | $36,347 |
Customer services coordinator employment statistics
Most customer services coordinators work for a private in the retail industry.
Company size where customer services coordinators work
Below, you can see the size of companies where customer services coordinators work.
Customer services coordinator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 51% |
Customer services coordinator jobs by company type
Employees with the customer services coordinator job title have their preferences when it comes to working for a company. For instance, most customer services coordinators prefer to work at private companies over public companies.
Customer services coordinator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 46% |
| Private | 52% |
| Government | 0% |
Customer services coordinator jobs by industry
The most common industries for customer services coordinators are retail, manufacturing and transportation.
Customer services coordinator industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Retail | 12% |
| Manufacturing | 10% |
| Transportation | 8% |
| Health Care | 7% |
| Professional | 7% |
| Technology | 5% |
| Finance | 4% |
| Insurance | 4% |
| Telecommunication | 3% |
| Media | 2% |
| Automotive | 2% |
| Construction | 2% |
| Hospitality | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Utilities | 1% |
| Agriculture | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Energy | 1% |
Customer services coordinator turnover and employment statistics
Customer services coordinator unemployment rate over time
The unemployment rate for customer services coordinators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer services coordinator unemployment rate by year
| Year | Customer services coordinator unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer services coordinator tenure
The average customer services coordinator stays at their job for 1-2 years, based on the 18,819 customer services coordinators resumes in Zippia's database.
Customer services coordinator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 9% |
Customer services coordinator LGBT ratio compared to similar jobs
Review the percent of customer services coordinators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Services Coordinator | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar customer services coordinator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Customs Entry Clerk | 5.53% | 76,125 |
| Eligibility Technician | 6.73% | 24,203 |
| Imaging Clerk | 8.60% | 102,498 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Periodicals Library Assistant | 11.16% | 1,044 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by customer services coordinators
The most common foreign language among customer services coordinators is Spanish at 67.1%. The second-most popular foreign language spoken is French at 6.6% and Portuguese is the third-most popular at 3.2%.
- Spanish, 67.1%
- French, 6.6%
- Portuguese, 3.2%
- Mandarin, 3.2%
- Chinese, 3.1%
- Other, 16.8%
Customer services coordinator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 67.1% |
| French | 6.6% |
| Portuguese | 3.2% |
| Mandarin | 3.2% |
| Chinese | 3.1% |
| Other | 16.8% |
