How to hire a customer services coordinator

How to hire a customer services coordinator, step by step

Here's a step-by-step customer services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer services coordinator
• Step 8: Go through the hiring process checklist

What does a customer services coordinator do?

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1. Identify your hiring needs

   The customer services coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer services coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer services coordinator that fits the bill.

   Here's a comparison of customer services coordinator salaries for various roles:

   Type of Customer Services Coordinator	Description	Hourly rate
   Customer Services Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-21
   Receptionist/Customer Service	Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization... Show more	$12-17
   Customer Agent	A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Entry
   • Work Ethic
   • Logistics
   • Customer Service
   • Purchase Orders
   • Order Entry
   • Customer Orders
   • Inbound Calls
   • Outbound Calls
   • Customer Satisfaction
   • Customer Inquiries
   • Customer Complaints
   • PowerPoint
   • Customer Relations

   Check all skills

   Responsibilities:

   • Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
   • Manage cleanliness and organization of work area and equipment.
   • Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
   • Select to test and troubleshoot new CRM system.
   • Assist with internal CRM system issues, and stick orders.
   • Assist customer in learning windows, internet and various utilities.

   More customer services coordinator duties

3. Make a budget

   Including a salary range in your customer services coordinator job description helps attract top candidates to the position. A customer services coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a customer services coordinator in Missouri may be lower than in Massachusetts, and an entry-level customer services coordinator usually earns less than a senior-level customer services coordinator. Additionally, a customer services coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average customer services coordinator salary

   $35,520yearly

   $17.08 hourly rate

   ---

   Entry-level customer services coordinator salary

   $27,000 yearly salary

   Updated January 20, 2026

   Average customer services coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$40,279	$19
   2	Minnesota	$40,202	$19
   3	New York	$39,528	$19
   4	Nevada	$37,153	$18
   5	Pennsylvania	$36,660	$18
   6	Maryland	$36,054	$17
   7	Illinois	$35,601	$17
   8	Arizona	$35,184	$17
   9	Texas	$33,472	$16
   10	North Carolina	$32,938	$16
   11	Utah	$32,702	$16
   12	Virginia	$32,427	$16
   13	Colorado	$32,271	$16
   14	New Mexico	$32,149	$15
   15	South Carolina	$31,909	$15
   16	Florida	$31,857	$15
   17	Ohio	$31,727	$15
   18	Indiana	$31,558	$15
   19	Louisiana	$31,390	$15
   20	Georgia	$30,745	$15

   Average customer services coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Stanford University	$48,982	$23.55	9
   2	Alfa Laval	$48,357	$23.25
   3	University of California-Berkeley	$47,798	$22.98
   4	University of California	$46,055	$22.14	26
   5	Uline	$45,159	$21.71	93
   6	Market of Choice	$44,830	$21.55
   7	Northrop Grumman	$44,439	$21.36	2
   8	Thermo Fisher Scientific	$44,008	$21.16	26
   9	Siemens	$43,844	$21.08	78
   10	Raytheon Technologies	$43,713	$21.02	8
   11	Federated Insurance	$43,364	$20.85
   12	Simpson Manufacturing Co	$42,749	$20.55
   13	Boston Scientific	$42,615	$20.49	20
   14	Fidelity Investments	$42,436	$20.40	53
   15	Sunrise Systems	$42,260	$20.32	4
   16	Cargill	$42,018	$20.20	16
   17	Novozymes	$41,967	$20.18	1
   18	TOMRA	$41,630	$20.01	2
   19	Western & Southern Financial Group	$41,541	$19.97	35
   20	Rich Products	$41,365	$19.89	1

4. Writing a customer services coordinator job description

   A customer services coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer services coordinator job description:

   Customer services coordinator job description example

   • Able to lift up to 25 lbs and carry up to 30 feet

   • Able to push/pull up to 90 lbs up to 30 feet

   • Able to stand and walk for a majority of work shift

   • Follows restaurant cash handling safety and security procedures

   • Adheres to restaurant and City/State/United States safety requirements

   • Knowledge of and compliance with restaurant's Human Resources policies and processes

   
   

   We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

   Company Introduction

   For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
   Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
   In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer services coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer services coordinator job on Zippia to find and recruit customer services coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer services coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer services coordinator

   Once you've decided on a perfect customer services coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new customer services coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer services coordinator?