Customer services coordinator job description

• Able to lift up to 25 lbs and carry up to 30 feet

• Able to push/pull up to 90 lbs up to 30 feet

• Able to stand and walk for a majority of work shift

• Follows restaurant cash handling safety and security procedures

• Adheres to restaurant and City/State/United States safety requirements

• Knowledge of and compliance with restaurant's Human Resources policies and processes

We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

Company Introduction

For over 40 years, Alice Schleicher has been a KFC Franchise owner. She started AJS Inc. with owning one franchise in 1977. Today, AJS Inc. has 13 locations.For Schleicher, this has always been a family business. In fact, it was her son that gave her the idea to buy her first franchise in Sellersburg, IN. When he heard that the store where he worked was about to be for sale, he told his mother that he was interested in owning it. Schleicher then had an interview with corporate, and as they say; “the rest was history.”
Throughout the years, Schleicher would go on to own franchises in Indiana, Kentucky, Tennessee, and even Alabama. Though Alabama and Kentucky are no longer on the list of franchises owned, Schleicher has made quite the name for herself within the corporate realm of KFC. She has served on numerous committees throughout the years, and has even received the “Hard Way Award,” which is the highest award given within KFC, and is also known as the Colonel’s Award.
In fact, it is Colonel Sanders himself that has taught Schleicher some of her most valuable lessons. One of the most important was that Sanders truly cared for people. Schleicher tries to do just that in her everyday life, along with demonstrating hospitality, quality, and cleanliness. “They all go hand in hand” says Schleicher.

As a FOH Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!

REQUIREMENTS

• Must be at least 16 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently

ABOUT THE COMPANY

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

We are currently seeking a Customer Service Coordinator. In this position, the Customer Service Coordinator will support inside and outside sales representatives
• Responsibilities/Essential Functions:

Responsible for increasing customer retention through process knowledge and program management implementation; Required to manage revenue backlog based on assignment; Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners; Create tutorials and facilitate customer meetings via webinars; Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer's needs are met on schedule; Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities; An expert in direct sales order entry system, value added-services, and all operational processes

• Knowledge/Skills/Abilities:

Ability to facilitate and lead projects; Experienced Presentation skills; Ability to take analytical approach to problem solving; Strong resolution orientation with outstanding communication and customer service skills; Ability to work independently in a fast paced and changing environment; Knowledge of Microsoft Office required; Computer knowledge required: Windows, Outlook

• Working Environment/Safety Requirements:

• Experience:

College degree preferred and/or minimum 3 years office experience

• Travel Requirements:

• Education:

College degree preferred

• License Requirements/ Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer - Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.