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Customer services coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Customer services coordinator example skills
Below we've compiled a list of the most critical customer services coordinator skills. We ranked the top skills for customer services coordinators based on the percentage of resumes they appeared on. For example, 8.9% of customer services coordinator resumes contained data entry as a skill. Continue reading to find out what skills a customer services coordinator needs to be successful in the workplace.

15 customer services coordinator skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer services coordinators use data entry:
  • Completed supporting comprehensive administrative documentation and data entry responsibilities
  • Provided administrative and clerical support for Customer Service Department, specifically data entry, and electronic/manual file management and maintenance.

2. Work Ethic

Here's how customer services coordinators use work ethic:
  • Maintained customer satisfaction and provided high quality service and work ethic.
  • Recognized in team building, mentoring, and leadership skills, strong work ethics and attention to detail.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer services coordinators use logistics:
  • Established and maintained effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
  • Pioneered a paperless electronic platform for the Logistics department allowing for significant increase in departmental efficiency, organization and customer satisfaction.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer services coordinators use customer service:
  • Collaborated with marketing manager to prepare marketing / customer service packets to ensure facilitating communication to the overall company client base.
  • Managed the Customer Service Change Management process by reviewing submitted change management requests and facilitated weekly change management approval meetings.

5. Purchase Orders

Here's how customer services coordinators use purchase orders:
  • Order management and order pursuit Assists customers with inquires and information about purchase orders, product specifications/compatibility and pricing and availability.
  • Manage customer service duties for several Markets including quoting, entering/maintaining purchase orders and providing customs documentation for shipments.

6. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer services coordinators use order entry:
  • Managed incoming and outgoing information: Order entry process, specifications/information to scheduling and shipping, order profile information.
  • Sustained accurate order entry and monitored firm and forecast requirements.

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7. Customer Orders

Here's how customer services coordinators use customer orders:
  • Recommended printing and shipping options based on consultations with customers; placed customer orders and provided pricing and additional product information.
  • Reviewed Material Requirement Purchasing report weekly to ensure all materials are available to complete customer orders by deadline.

8. Inbound Calls

Here's how customer services coordinators use inbound calls:
  • Monitored new customer service representatives inbound calls and provide specific feedback on quality, departmental policies and procedures.
  • Delivered superior customer service on inbound calls for an industry leading financial service provider.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer services coordinators use outbound calls:
  • Performed and documented outbound calls for follow-up, patient satisfaction surveys and other service utilization studies.
  • Respond to high volume of inbound/outbound calls about products/services by following standardize script/procedures.

10. Customer Satisfaction

Here's how customer services coordinators use customer satisfaction:
  • Created inquires/concerns in the company's database insuring customer satisfaction by interfacing with Quality Assurance Managers, Corporate Managers and Directors.
  • Conducted post-purchase follow up to verify customer satisfaction and take appropriate measures to enhance customers' experience and increase word-of-mouth marketing.

11. Customer Inquiries

Here's how customer services coordinators use customer inquiries:
  • Provide prompt resolution of customer inquiries/account issues by providing appropriate trouble shooting techniques, billing service, programming and maintenance information.
  • Generated Return Materials Authorizations via SAP for US customer base and coordinated with production and repair facility for customer inquiries.

12. Customer Complaints

Here's how customer services coordinators use customer complaints:
  • Managed higher level customer complaints based on alleged deficiency and defect of products with increased liability issues.
  • Co-managed customer complaints received via database from inception to resolution by direct contact with the customer.

13. PowerPoint

Here's how customer services coordinators use powerpoint:
  • Assisted in product research requests from broadcast and corporate client accounts and developed PowerPoint presentations for executive management meetings.
  • Acted as PowerPoint go-to-person in the company by developing PowerPoint presentations for multiple departments.

14. Customer Relations

Here's how customer services coordinators use customer relations:
  • Developed and performed Customer Relationship Management Role responsible for small companies and distributor forecasts, customer visits, and resolving issues.
  • Reversed trend of failing customer relations through follow-up communications and initiating positive interaction between customer and company.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer services coordinators use telephone calls:
  • Receive incoming telephone calls from customers inquiring about rental reservations, rental transactions, rates, eligibility or other information.
  • Completed hospital registrations, scheduled patients, created patient charts, answered and appropriately triage departmental telephone calls.
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List of customer services coordinator skills to add to your resume

Customer services coordinator skills

The most important skills for a customer services coordinator resume and required skills for a customer services coordinator to have include:

  • Data Entry
  • Work Ethic
  • Logistics
  • Customer Service
  • Purchase Orders
  • Order Entry
  • Customer Orders
  • Inbound Calls
  • Outbound Calls
  • Customer Satisfaction
  • Customer Inquiries
  • Customer Complaints
  • PowerPoint
  • Customer Relations
  • Telephone Calls
  • Troubleshoot
  • Credit Card
  • Customer Support
  • Customer Accounts
  • Customer Issues
  • Customer Calls
  • Order Processing
  • Front Desk
  • Service Desk
  • Computer System
  • Scheduling Appointments
  • Service Calls
  • HR
  • Product Knowledge
  • Front End
  • POS
  • EDI
  • Problem Resolution
  • Sales Reps
  • Sales Orders
  • Inventory Control
  • Administrative Tasks
  • AS400
  • Quality Customer Service
  • RMA
  • Customer Interaction
  • Sales Floor
  • Technical Troubleshooting
  • Product Availability
  • Provides Administrative Support
  • Billing Issues
  • Knowledgeable Service
  • Bank Deposits
  • Call Handling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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