What does a customer services coordinator do?
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
Customer services coordinator responsibilities
Here are examples of responsibilities from real customer services coordinator resumes:
- Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
- Manage cleanliness and organization of work area and equipment.
- Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
- Select to test and troubleshoot new CRM system.
- Assist with internal CRM system issues, and stick orders.
- Assist customer in learning windows, internet and various utilities.
- Ensure clients are eligible to receive insurance, Medicaid or Medicare benefits.
- Schedule production orders base on warehouses current workloads, lead times and delivery windows.
- Provide excellent customer service to both providers and enrollees regarding Medicaid and Medicare plans.
- Monitor accounts to ensure payments are up to date, resolve invoice discrepancies, and maintaining vendor file maintenance.
- Obtain positive business relationship with company, patients and medical providers
- Document service and sales projects to accurately invoice and assign commissions to departments.
- Act as PowerPoint go-to-person in the company by developing PowerPoint presentations for multiple departments.
- Communicate with upper management and developers to update and troubleshoot account and project status.
- Schedule patients for radiology/EMG procedures using company criteria including, distance and cost savings.
Customer services coordinator skills and personality traits
We calculated that 9% of Customer Services Coordinators are proficient in Data Entry, Work Ethic, and Logistics. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Services Coordinators that have these skills listed on their resume here:
- Data Entry, 9%
Completed supporting comprehensive administrative documentation and data entry responsibilities
- Work Ethic, 7%
Maintained customer satisfaction and provided high quality service and work ethic.
- Logistics, 6%
Established and maintained effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
- Customer Service, 6%
Collaborated with marketing manager to prepare marketing / customer service packets to ensure facilitating communication to the overall company client base.
- Purchase Orders, 5%
Order management and order pursuit Assists customers with inquires and information about purchase orders, product specifications/compatibility and pricing and availability.
- Order Entry, 4%
Managed incoming and outgoing information: Order entry process, specifications/information to scheduling and shipping, order profile information.
Most customer services coordinators use their skills in "data entry," "work ethic," and "logistics" to do their jobs. You can find more detail on essential customer services coordinator responsibilities here:
Communication skills. To carry out their duties, the most important skill for a customer services coordinator to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer services coordinators often use communication skills in their day-to-day job, as shown by this real resume: "schedule and confirm appointments, communication with clients, filing, data entry, handled cash transactions and daily deposit. "
Customer-service skills. Another skill that relates to the job responsibilities of customer services coordinators is customer-service skills. This skill is critical to many everyday customer services coordinator duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "created service request for customer repairs including taking customer information and scheduling appointments. "
Interpersonal skills. customer services coordinator responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what customer services coordinators do with interpersonal skills on a typical day: "utilize interpersonal skills and product knowledge to assist customers, provide information and advice on products. "
Listening skills. Another crucial skill for a customer services coordinator to carry out their responsibilities is "listening skills." A big part of what customer services coordinators relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to customer services coordinator duties can be seen in an example from a customer services coordinator resume snippet: "performed data entry, telemarketing and i communicated with clients concerning collection and legal accounts. "
Patience. Another skill commonly found on customer services coordinator job descriptions is "patience." It can come up quite often in customer services coordinator duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day customer services coordinator responsibilities: "maintain customer satisfaction and demonstrate patience/telephone etiquette with customers. "
The three companies that hire the most customer services coordinators are:
- Kwik Trip65 customer services coordinators jobs
- Ryder System51 customer services coordinators jobs
- The TJX Companies36 customer services coordinators jobs
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Compare different customer services coordinators
Customer services coordinator vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
These skill sets are where the common ground ends though. The responsibilities of a customer services coordinator are more likely to require skills like "team-oriented environment," "work ethic," "logistics," and "purchase orders." On the other hand, a job as a receptionist/customer service requires skills like "phone calls," "credit card payments," "office equipment," and "multi-line phone system." As you can see, what employees do in each career varies considerably.
Receptionist/customer services really shine in the manufacturing industry with an average salary of $30,365. Comparatively, customer services coordinators tend to make the most money in the finance industry with an average salary of $38,074.receptionist/customer services tend to reach similar levels of education than customer services coordinators. In fact, receptionist/customer services are 2.6% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Customer services coordinator vs. Customer agent
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
Each career also uses different skills, according to real customer services coordinator resumes. While customer services coordinator responsibilities can utilize skills like "team-oriented environment," "work ethic," "logistics," and "purchase orders," customer agents use skills like "inbound phone calls," "us customs," "golf courses," and "customer feedback."
Customer agents may earn a lower salary than customer services coordinators, but customer agents earn the most pay in the technology industry with an average salary of $32,547. On the other hand, customer services coordinators receive higher pay in the finance industry, where they earn an average salary of $38,074.customer agents earn similar levels of education than customer services coordinators in general. They're 0.6% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Customer services coordinator vs. Guest services
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer services coordinator resumes include skills like "team-oriented environment," "work ethic," "logistics," and "purchase orders," whereas a guest services is more likely to list skills in "guest service," "reservations," "wine," and "phone calls. "
Guest services earn the best pay in the retail industry, where they command an average salary of $29,150. Customer services coordinators earn the highest pay from the finance industry, with an average salary of $38,074.Most guest services achieve a similar degree level compared to customer services coordinators. For example, they're 1.2% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Customer services coordinator vs. Bilingual customer service
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Types of customer services coordinator
Updated January 8, 2025
