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Become A Customer Solution Representative

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Working As A Customer Solution Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Solution Representative Do At Hewlett Packard Enterprise Company

* Performs routine tasks under general supervision in support of sales processing.
* Demonstrates capability in at least one of the following sales processing areas: pricing and creating quotes for less- to moderately-complex deals
* registering information and producing documentation
* order execution, billing and invoice production
* configuration of order systems according to process standards
* Enters and checks data for completeness in electronic and paper sales processing and documentation systems
* identifies and routes incomplete information to senior staffers for resolution.
* Generates standard reports, documents, and dashboard information refreshes
* implements changes and updates to reports, forms and processes as directed

What Does A Customer Solution Representative Do At Canon USA & Affiliates

* Working in Irvine, Ca., you will work in our certified Center of Excellence to provide telephone and web based technical assistance to Canon dealer partners.
* Provide advanced telephone and web based technical assistance to Canon resellers and dealers regarding product connectivity and functionality integration on various hardware and software issues in order to provide timely solutions.
* This will include:
* High end copier connectivity and functionality as well as integration of various hardware and software products.
* Network connectivity support for production office equipment such as imageRUNNER, imagePRESS and Varioprint devices, along with software support for uniFLOW, Document Server and other Canon software products.
* Duplicate or re-create issues in a lab environment in order to obtain information and provide a solution.
* Log all calls into the Call Management System in order to manage callers' inquiries in the most effective and professional manner.
* Challenge yourself constantly in the diagnosis, troubleshooting, and installation of Canon Business Imaging Solutions Group (BISG) Connectivity Products

What Does A Customer Solution Representative Do At DXC Technology

* Provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or electronic-support methods (no sales).
* Apply basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
* Work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
* Offer information and support to dealerships and consumers wishing to take part in the programs listed:
* GM Card Programs,
* Vehicle Purchase Program,
* Private Offer Programs
* Perform transactions, (authorizations) which enable the dealer to link the incentives they offer to their customers to the repayment they will in turn eceive.
* Responsible for validating customer entitlement
* Log cases for the purpose of routing or dispatching an end-user to the proper resources
* Monitor the service event through completion for compliance
* Develop and learn managing customer requests and feedback
* DXC Technology is EEO F/M/Protected Veteran/ Individual with

What Does A Customer Solution Representative Do At Tech Data-Us

* Business Development
* Performs outbound sales calls to develop profitable business with current customers and build relationships with Vendor Partners
* Owns pipeline opportunities, forecasts, and other performance reports.
* Works with Sales on developing sales strategies to penetrate accounts.
* Executes enablement plans with customer growth with designated Vendor Partner
* Account Management
* Primary function is to sell the product of the vendor to which they are assigned.
* Works to identify and resolve customer needs.
* Partners with internal departments to determine optimal pricing to exceed business objectives.
* Configure optimal solutions to enable customers to maximize opportunities with their end users.
* Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
* Assists Vendor Partners in creating and implementing business plans to uncover new opportunities with existing accounts to increase profitable growth.
* Communicates regularly with Vendor Partner and Tech Data management to review account performance, market trends, and business development opportunities.
* Relationship Management
* Builds influential relationships with the Vendor Partners’ sales teams, Tech Data's sales teams and customers.
* Participates in Vendor Partner and Tech Data sponsored meetings, trade shows, seminars, trainings, and other marketing events.
* Market Analysis / Research
* Evaluates customer slippage reports to determine customers requiring focused attention and follow-up to regain market share.
* Tech Data Product / Services Promotion
* Communicates with customers to build mindshare and gain market share for both Tech Data and Vendor Partner

What Does A Customer Solution Representative Do At C2 Global Professional Services

* Responsible for meeting and exceeding all C2 GPS applicable performance measures (i.e., Staff-guided Entered Employment, Employment Retention, etc).
* Interviews customers to record and assess employment information to determine customer s career development opportunities and needs.
* Educates customers on center services including the job seeker tools available (i.e. WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.).
* May assist customers with the WIT registration and ensures registrations are properly completed.
* Conducts job matches and refers qualified job seekers to employers.
* Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
* May outreach UI Profile customers using the Work In Texas (WIT) and print out the required eligibility documents weekly for each customer outreached.
* May conduct and interpret assessment results, develop a career pathway and assist in referrals to employment opportunities.
* Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
* Data enters all services according to policies and procedures accurately and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.).
* Ensures that all information on application is correct and correctly entered in the system.
* Identifies community resources and establishes linkages to assist customers with specific needs.
* May coordinate the employee s job readiness activities to ensure that it supports the work experience by providing interviewing techniques, application completion process and appropriate dress attire.
* May facilitate or assist in facilitating job readiness sessions.
* Contributes to the Career Center performance goals, including customer service and follow up.
* Collaborates with all Career Center staff to ensure customers have a meaningful experience.
* Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
* Provides exceptional customer service.
* Performs other related duties as assigned

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How To Become A Customer Solution Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Solution Representative jobs

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Customer Solution Representative Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Portuguese

  • Arabic

  • Indonesian

  • Chinese

  • Vietnamese

  • German

  • Mandarin

  • Polish

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Customer Solution Representative

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Customer Solution Representative Education

Customer Solution Representative

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Top Skills for A Customer Solution Representative


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Top Customer Solution Representative Skills

  1. Customer Service Skills
  2. Inbound Disconnect/Downgrade Calls
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Train associates on customer service skills and overcoming obstacles from clients
  • Handle inbound disconnect/downgrade calls from existing customers.
  • Meet customer deadlines to ensure customer satisfaction.
  • Created courses and materials now utilized by other Departmental Instructors Technical Support Technician/Escalation Technician.
  • Develop and maintain relationships with financial institutions and vendors nationwide.

Top Customer Solution Representative Employers

Customer Solution Representative Videos

A Day in the Life: Call Center Agent