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Top 50 Customer Solution Representative Skills

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Solution Representative jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained positive customer service at all times, referring unresolved issues to appropriate supervisor.
  • Coordinate and administer training agendas for all new customer service representatives.
  • Provide customer service support for beneficiaries and medical providers.
  • Provide excellent customer service through communication and understanding.
  • Call center customer service representative.
  • Provide solutions to customers who are behind on their payments, offering excellent customer service while collecting on past due balances.
  • Provide high level of customer service by understanding diverse needs of customers, pharmacies, and doctors' offices.
  • Organized customer service activities and ensured customer orders, inquires, and concerns were quickly resolved.
  • Interviewed and employed skilled Case Managers, Tech lab engineers, and customer service reps..
  • Completed mentoring and training with new representatives that start in the Customer Services area.
  • Assisted with training of new hire/contingent workers (temporary) regarding customer service.
  • Direct reports included the managers of the Technical Lab and Customer Service.
  • Recognized by management for excellent customer service through 100% performance review.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Train associates on customer service skills and overcoming obstacles from clients
  • Utilized Customer Workflow Optimization (CWO), Customer Service Systems (CSS), Outage Notification System.
  • Take calls.handled transactions while maintaining friendly customer service and answers inbound calls for mutliple products
  • Take inbound calls for Sprint/Nextel customers and provide customer service and technical support.

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19,535 Customer Service Jobs

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2. Phone Calls
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high Demand
Here's how Phone Calls is used in Customer Solution Representative jobs:
  • Handled 75-100 inbound phone calls daily and responded to e-mails from consultants and customers regarding product problems and order resolutions.
  • Answer phone calls, emails, and work in delivering weekly meetings to my team.
  • Handle and service phone calls to book cruises and promote CarnivalCruise Line products.
  • Answered phone calls and provided excellent customer service to people calling in.
  • Record all actions and encounters when working cases or phone calls.
  • Placed phone calls to customers to address severely escalated matters.
  • Answer approximately 35-65 inbound telephone calls daily.
  • Trained in Qfiniti to monitor and score representative phone calls to meet quality assurance scores on monthly metrics.

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249 Phone Calls Jobs

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3. Technical Support
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high Demand
Here's how Technical Support is used in Customer Solution Representative jobs:
  • Created courses and materials now utilized by other Departmental Instructors Technical Support Technician/Escalation Technician.
  • Provided technical support for personal finance management software.
  • Managed and instructed newly hired Technical Support Technicians.
  • Provide exceptional customer care across all call types including escalations, technical support and billing.
  • Receive calls in which questions are answered concerning billing, technical support, and retention.
  • Created video presentations of technical support topics for posting on the Canon dealer support website.
  • Operated POS system, taking payments, assisted customers with repair and technical support.
  • Provide full range of product/technical support for hardware/channels/VOD/Guide, website and app services.
  • Provide technical support to diagnose and resolve technical hardware and software issues.
  • Provided high quality and efficient technical support via phone or e-support solutions.
  • Perform Advanced technical support for sprint phones and other wireless devices.
  • Provide technical support via Live Chat and Email.
  • Assist 80 personal and business inbound callers per day with technical support Train and mentor new employees

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339 Technical Support Jobs

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4. Customer Satisfaction
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high Demand
Here's how Customer Satisfaction is used in Customer Solution Representative jobs:
  • Led daily and weekly client team meetings to ensure continual progress and improvement in total customer satisfaction utilizing SharePoint Database.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Improved customer satisfaction and productivity by assisting customers with reinstating their utility accounts during inbound call.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site Customer Relations Representatives.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Handle complaints and appeals to enhance customer satisfaction through service revenue recovery for hospital/client.
  • Establish rapport with customers while maintaining a commitment to customer satisfaction.
  • Provide solutions that are tailored for customer satisfaction and retention.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Evaluated changing factors frequently to achieve high customer satisfaction level.
  • Meet customer deadlines to ensure customer satisfaction.
  • Maintain customer satisfaction with all customers and a positive active alliance with Xerox Operations and other partners.
  • WORK FROM HOME CALL CTR REP*** Deliver world-class customer service and build customer satisfaction and loyalty.
  • Achieved an average of 95%+ customer satisfaction rating over the course of three years.
  • Process incoming calls with department team members to provide the highest level of customer satisfaction.
  • Address complaints with the goal of increasing customer satisfaction and securing renewals and saves.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Determined and created best business practices to assist customers while supporting customer satisfaction and organizational goals.

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516 Customer Satisfaction Jobs

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5. Customer Inquiries
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high Demand
Here's how Customer Inquiries is used in Customer Solution Representative jobs:
  • Evaluated and resolved customer inquiries and issues for Southern California Edison Small business and residential customers.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Respond to customer inquiries and requests and resolved issues efficiently and professionally.
  • Maintained detailed log entries in computer databases to document customer inquiries.
  • Provide instantaneous resolution of customer inquiries in a highly professional manner.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Answered an average of 40calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Reviewed and resolved escalated customer inquiries at a Consumer Affairs and California Public Utility Commission (CPUC) level.
  • Processed orders to resolve customer inquiries which included billing, new services, energy management, and claims.
  • Managed multiple customer inquiries and escalations by providing options and solutions to a variety of customer issues.
  • Demonstrated strong ethics regarding time reporting, schedule adherence, honestly responding to customer inquiries.
  • Respond to Customer inquiries by phone and email in an inbound call center environment.
  • Assumed escalated calls from both new hires and residential specialists to resolve customer inquiries.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Resolve customer inquiries related to billing, explanations and account maintenance.
  • Provide one call resolution of all customer inquiries and concerns.
  • Researched customer inquiries using the appropriate tools.

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454 Customer Inquiries Jobs

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6. Financial Institutions
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high Demand
Here's how Financial Institutions is used in Customer Solution Representative jobs:
  • Develop and maintain relationships with financial institutions and vendors nationwide.

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12 Financial Institutions Jobs

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7. New Accounts
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high Demand
Here's how New Accounts is used in Customer Solution Representative jobs:
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Open new accounts and maintain accurate account information.

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119 New Accounts Jobs

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8. Billing Issues
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high Demand
Here's how Billing Issues is used in Customer Solution Representative jobs:
  • Resolved and reviewed customer usage exceptions and billing issues in order to generate customer bills and generate revenue for the company.
  • Analyze customer billings period, amount due and billed, create spreadsheets presenting billing issues.
  • Processed customer orders, assist customers with any billing issues.
  • Worked with customers to resolve all billing issues.

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65 Billing Issues Jobs

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9. Customer Solutions
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high Demand
Here's how Customer Solutions is used in Customer Solution Representative jobs:
  • Provide customer support service for scheduling, confirmations, system balancing, invoicing customer accounts and overall customer solutions.
  • Worked with Director of Customer Solutions to identify process improvement opportunities to better serve the customers.
  • Created and maintained a Direct Sales and Direct Customer Solutions manual.
  • Trained new Customer Solutions Representatives on processes, procedures and systems.
  • Involved with all aspects of customer solutions and vendor returns.
  • Created training manual for Customer Solutions CDW Canada.
  • Provided systems and procedures training to Customer Solutions new hires in Etobicoke(Toronto),Canada.

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258 Customer Solutions Jobs

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10. Customer Issues
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high Demand
Here's how Customer Issues is used in Customer Solution Representative jobs:
  • Utilized effective listening and verbal communication skills to determine customer need, solving problems and resolving customer issues.
  • Resolve customer issues with shipping, returns, billing, and exchanges through patient questioning and support.
  • Research and resolve customer issues/inquiries using the appropriate tools and follow up in a timely matter.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Document, research and resolve customer issues.
  • Provide solutions for customer issues.
  • Enter reports and web based ticket system for customer issues, filing, answer multi-line phones.

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406 Customer Issues Jobs

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11. Data Entry
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high Demand
Here's how Data Entry is used in Customer Solution Representative jobs:
  • Completed data entry, monitored job progression, tracked mail distribution.
  • Trained new employees on collection programs and data entry software.
  • Performed Data entry to T2000.

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485 Data Entry Jobs

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12. Customer Complaints
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high Demand
Here's how Customer Complaints is used in Customer Solution Representative jobs:
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Communicate closely with all customers and provide solutions to customer complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Routed customer complaints to appropriate departments.
  • Cross-trained in Disputes and Claims department, with 90 days experience successfully resolving customer complaints and questions.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Supervised team members and assist them with resolving customer complaints and billing issues
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Receive and respond to customer complaints to provide mutually agreeable resolutions.
  • Address and resolve customer complaints with empathy and professionalism.
  • Resolved customer complaints and issues a daily.
  • Handled customer complaints and various order issues.
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

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183 Customer Complaints Jobs

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13. Medicaid
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high Demand
Here's how Medicaid is used in Customer Solution Representative jobs:
  • Research recipient eligibility and provider availability for recipients using interchange, AMAES, Medicaid/CHIP/ Eligibility & Enrollment systems.
  • Utilize a sophisticated Medicaid Management Information System to explain benefit plans and review claims for providers.
  • Conducted investigations, researched, and resolved Medicaid/Medicare complaint grievances on behalf of various states.
  • Received and assisted with inquiries from Florida's Medicaid recipients by providing appropriate health care options.
  • Investigate, research, and resolve Medicaid/Medicare provider complaints for various state health plans.
  • Contracted through HP to work for the State of Alabama Medicaid Recipient Call Center.
  • Understand KY Medicaid policies for claims.
  • Assisted Wisconsin recipients of Medicare, Medicaid and WI Foodshare.
  • Managed Medicare and Medicaid provider directory process Managed Provider/Physician & Facility Termination process Promoted to Provider Maintenance Administrator in 2009

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159 Medicaid Jobs

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14. Internet
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high Demand
Here's how Internet is used in Customer Solution Representative jobs:
  • Conducted sales of wireless, home phone, internet, and Dish Network services.
  • Assist customer with technical issues relating to telephone, internet and cable television services.
  • Offer the latest High Speed Internet and satellite television through DISH Network.
  • Assist customers with email and internet issues.

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181 Internet Jobs

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15. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Customer Solution Representative jobs:
  • Provided advanced troubleshooting procedures for hundreds of cellular devices of different makes and models.
  • Performed troubleshooting for desktop and application errors.
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, data recoveries, and account handling.
  • Assist customers with changes with promotions, billing questions, troubleshooting small technical issues, scheduling installs and cancellations.
  • Assisted with bill payment; commissioned sales; bill/plan explanation; troubleshooting wireless and broadband devices.
  • Provided technical support to troubleshoot issues with mobile devices.
  • Utilized owner's manuals to assist customers with troubleshooting.
  • Perform 1st level troubleshooting for device & network issues.

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23 Troubleshoot Jobs

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16. Product Knowledge
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average Demand
Here's how Product Knowledge is used in Customer Solution Representative jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Meet commission sales quota, provide customer service, maintain product knowledge, provide custom solutions, in home consultation
  • Learn and use competitive product knowledge to retain customer accounts.

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240 Product Knowledge Jobs

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17. Payment Arrangements
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average Demand
Here's how Payment Arrangements is used in Customer Solution Representative jobs:
  • Received payments and setup payment arrangements.

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24 Payment Arrangements Jobs

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18. High Volume
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average Demand
Here's how High Volume is used in Customer Solution Representative jobs:
  • Process produce adjustments *Respond to inquiries via email & phone *Process product returns *High volume phone and email support *Product Replacement/Refunds/Exchanges
  • Fast Cast Videos, Job Postings) Responded to high volume traffic of messages and comments on Facebook page.
  • Manage a high volume workload and meet alll performance metrics in an inbound call center enviroment

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103 High Volume Jobs

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19. Communication
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average Demand
Here's how Communication is used in Customer Solution Representative jobs:
  • Resolve customer and borrower complaints with effective communication, innovative research and constant follow up.
  • Supplied customers with written responses and information and followed up on customer communications.
  • Assist dispatch counterparts in communication with various transportation and warehouse agents.
  • Developed effective relationships with all call center departments through clear communication.
  • Provided national wireless communication solutions to Corporate and Government agencies.
  • Document all activities and communications in issue management system.
  • Project Management with installation of Radio Communication Systems.
  • Allowed open and easy communication.
  • Identify and assess customers' needs to achieve satisfaction to build sustainable relationships of trust through open and interactive communication.
  • Maintain communications with federal and state agencies and maintaining documentation of claim status and client contact in computer system.
  • Maintained daily records of data communication transactions, problems, and remedial actions taken.
  • Demonstrate strong communication, problem solving, and decision making skills.
  • Detail oriented, strong verbal and written communication skills.
  • Analyze data and respond to customer's communications timely.

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1,423 Communication Jobs

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20. SAP
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average Demand
Here's how SAP is used in Customer Solution Representative jobs:
  • Coordinated stakeholder communication to prepare project presentations utilizing SAP, SalesForce.com, and Microsoft tools.
  • Reviewed timesheets completed in SAP for accuracy.

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278 SAP Jobs

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21. Customer Retention
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average Demand
Here's how Customer Retention is used in Customer Solution Representative jobs:
  • Provided customer service via telephone; focusing on customer retention, order taking, billing resolution, and account maintenance.

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33 Customer Retention Jobs

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22. Additional Services
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average Demand
Here's how Additional Services is used in Customer Solution Representative jobs:
  • Offered additional services/premiums adding value to customers' current service/packages.
  • Utilized my strong knowledge of the products and services offered to qualify customers for additional services.
  • Solicit sales of new or additional services or products.

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1 Additional Services Jobs

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23. Medicare
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average Demand
Here's how Medicare is used in Customer Solution Representative jobs:
  • Created and provided educational materials to team members to stay current on changes in Medicare procedures and USAA products.
  • Respond to Medicare Part A and Part B provider written inquiries.
  • Answered in-bound calls about Medicare health insurance Explained medical coverage for part A, B, C, and D

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193 Medicare Jobs

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24. Customer Information
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average Demand
Here's how Customer Information is used in Customer Solution Representative jobs:
  • Assisted in the collection of required loan documentation as well as processing and verification of customer information.
  • Gather and verify all required customer information for tracking purposes.
  • Prepare reports by collecting and analyzing customer information.
  • Handled confidential customer information such as social security numbers, banking information, driver's license numbers, etc.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Queried and maintained customer information in NEM database.

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1,340 Customer Information Jobs

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25. Customer Interactions
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average Demand
Here's how Customer Interactions is used in Customer Solution Representative jobs:
  • Document customer interactions with products/services, enter descriptive information online in order to provide history and track all issue resolutions.
  • Displayed interpersonal skills with all customer interactions.

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34 Customer Interactions Jobs

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26. Resolves
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average Demand
162 Resolves Jobs

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27. Account Information
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average Demand
Here's how Account Information is used in Customer Solution Representative jobs:
  • Answered inbound calls, assisted customers with account information, placed orders and quotes and assisted customers with technical support.
  • Greet customers warmly to reach out and verify account information and ascertain problem or reason for calling.
  • Examine and gather customer account information using analytical skills to apply judgment and decision making to situations effectively.

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1,065 Account Information Jobs

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28. Comprehensive Problem Resolution
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average Demand
Here's how Comprehensive Problem Resolution is used in Customer Solution Representative jobs:
  • Provide high level, comprehensive problem resolution to members and providers.

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29. Customer Calls
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average Demand
Here's how Customer Calls is used in Customer Solution Representative jobs:
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Assist with new installations if a new customer calls in wanting to cancel their appointment.
  • Retained and grew market share through customer calls on established and prospective Public Sector accounts.
  • Answer in coming customer calls, and help with billing and mobile phone problems.
  • Handled in-coming customer calls with the expectation of meeting service solutions and sales objectives.
  • Take over 75 customer calls on a daily basis.

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1,404 Customer Calls Jobs

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30. New Clients
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low Demand
15 New Clients Jobs

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31. External Customers
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low Demand
Here's how External Customers is used in Customer Solution Representative jobs:
  • Maintained an open line of communication with internal and external customers.
  • Provide superior customer service to both internal and external customers.
  • Serve internal and external customers with various issues that need immediate resolutions.
  • Act as Customer Support to internal and external customers.

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243 External Customers Jobs

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32. Comcast
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low Demand
Here's how Comcast is used in Customer Solution Representative jobs:
  • Demonstrated the ability to establish and maintain effectiverelationships with customers delivering the Comcast Quality Experience (CQE).

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73 Comcast Jobs

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33. New Customers
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low Demand
Here's how New Customers is used in Customer Solution Representative jobs:
  • Maintained existing customers creating loyalty towards company products while consecutively expanding the base of new customers.
  • Handled local residential customers and acquisition of new customers and selling to existing customers.
  • Welcomed new customers by placing an outbound call.

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33 New Customers Jobs

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34. Adhere
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low Demand
Here's how Adhere is used in Customer Solution Representative jobs:
  • Fulfilled sales department monthly plan expectations and kept in strict adherence of time and schedule management.
  • Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner.
  • Exceed PayPal s adherence standards, with a current adherence rate of 95%+.
  • Adhered to departmental metrics and exceeded sales goals throughout.
  • Adhere and promote firm policies and practices.
  • Meet and exceed Quality scores and Schedule Adherence
  • Adhere to established service level agreements.
  • Adhere and comply with FERC, NERC, SOX, EEO, and CPUC requirements.
  • Coached and mentored employees on new SOP workflows, quality adherence, or team development.

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150 Adhere Jobs

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35. Diffuse
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low Demand
Here's how Diffuse is used in Customer Solution Representative jobs:
  • Diffuse the irate customer situation by utilizing strong listening skills and probing techniques.
  • Diffuse violent customer situations with outstanding soft skills.
  • Diffuse irate customer situations while proving solutions for difficult situations.
  • Use problem solving to diffuse situations, while advocating value of service that result in an upsell.

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124 Diffuse Jobs

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36. Company Policies
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low Demand
Here's how Company Policies is used in Customer Solution Representative jobs:
  • Manage within company HR guidelines, providing coaching as needed and following company policies and procedures regarding disciplinary actions.
  • Processed adjustments for products and orders based on approval levels and company policies.
  • Educate providers and their staff on company policies and procedures.

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329 Company Policies Jobs

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37. Sales Goals
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low Demand
Here's how Sales Goals is used in Customer Solution Representative jobs:
  • Helped to boost team morale for sales goals to maintain a top 10 performing team.
  • Meet or exceed defined sales goals and standards for business development performance.
  • Trained new team members and performed above monthly sales goals.
  • Meet and exceed sales goals.

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49 Sales Goals Jobs

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38. Handles
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low Demand
Here's how Handles is used in Customer Solution Representative jobs:
  • Process service orders; handles exhibitor issues and complaints by telephone and in person during events.

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131 Handles Jobs

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39. Hipaa
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low Demand
Here's how Hipaa is used in Customer Solution Representative jobs:
  • Performed detailed documentation to comply with company and HIPAA guidelines.

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136 Hipaa Jobs

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40. Customer Feedback
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low Demand
Here's how Customer Feedback is used in Customer Solution Representative jobs:
  • Deliver customer feedback related to customer entitlement & case management.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Reviewed customer feedback to customer entitlement & case management.
  • Addressed negative customer feedback immediately.
  • Job Title: Collected customer feedback and made process changes to exceed customer satisfaction goals.

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20 Customer Feedback Jobs

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41. Maintains
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low Demand
Here's how Maintains is used in Customer Solution Representative jobs:
  • Selected accomplishments: Maintains call center database by entering information.

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6,822 Maintains Jobs

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42. Proper Resources
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low Demand
Here's how Proper Resources is used in Customer Solution Representative jobs:
  • Validate customer entitlement and log case for the purpose of routing and dispatching and end-user to the proper resources.

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43. Credit Card
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low Demand
Here's how Credit Card is used in Customer Solution Representative jobs:
  • Develop and maintain a strong working knowledge and understanding of the acquiring/credit card industry and TSYS Merchant Solutions products and services.
  • Analyze relevant data in order to detect and prevent fraudulent activity occurring on debit and credit cards.
  • Handled over 100 inbound calls daily regarding potential fraudulent activity on debit and credit cards.
  • Service our client's customers with debit/credit card issues in a fast-paced call center environment.
  • Detect fraudulent activity that has occurred on debit and credit card accounts.
  • collect on past due retail credit cards to bring back current

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533 Credit Card Jobs

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44. Bill Pay
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low Demand
Here's how Bill Pay is used in Customer Solution Representative jobs:
  • Assisted customers with bill pay concerns and issues in addition to identifying needs and presenting appropriate products and service offerings.
  • Provided bill payment assistance with many large outside companies such as Nissan, Liberty Mutual and many utility companies.
  • Worked with bill pay processors to assist in bill pay discrepancies.
  • Handle customer banking inquiries, complaints, and bill pay concerns.
  • Educated customers on bill payments options, late-fees, and charges.
  • Supported online bill pay customers.

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2 Bill Pay Jobs

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45. Service Event
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low Demand
Here's how Service Event is used in Customer Solution Representative jobs:
  • Monitored service events through completion for compliance.

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46. Computer
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low Demand
Here's how Computer is used in Customer Solution Representative jobs:
  • Manage service failures and document utilizing a computer-based problem tracking system in order to facilitate client retention.
  • Demonstrated strong technical and operational knowledge of Gateway computer hardware and software.
  • Maintained electronic documents for print using various computer programs.
  • Included home or business computers and related technologies such as printers, scanners, copiers, desktops, laptops & storage.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Use multiple computer system dealing with local phone services accounts, long distances account and payment programs.
  • Offer advice or refer customers to debt counselors, Utilize computer systems to handle skip tracing.
  • Identified and corrected or advised, on operational issues in client computer systems.
  • Enter data into computer while speaking with client using headset.
  • Entered manual and computer records associated with testing.
  • Use specialized computer systems while speaking with customers.
  • Possess solid computer skills plus 10-key by touch.
  • Utilize multiple computer programs to provide support.
  • Assisted in computer and cell phone glitches.
  • Worked on modems and computers - Helped clean computers data and CPU usage.
  • Reformatted computers to OEM defaults and reinstalled company programs and network access Complete wipe of hard drives to D.O.D.

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1,252 Computer Jobs

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47. Different Access Channels
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low Demand
Here's how Different Access Channels is used in Customer Solution Representative jobs:
  • Manage the service requests of customers through different access channels.

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48. Account Changes
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low Demand
Here's how Account Changes is used in Customer Solution Representative jobs:
  • Assist customers with account changes and all service needs Taylor company packages to the customer's needs.

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49. Account Maintenance
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low Demand
Here's how Account Maintenance is used in Customer Solution Representative jobs:
  • Account maintenance - Communicating with vendors and terminal managers on invoice discrepancies.

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207 Account Maintenance Jobs

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50. Multiple Systems
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low Demand
Here's how Multiple Systems is used in Customer Solution Representative jobs:
  • Manipulated multiple systems while simultaneously handling calls in a fast paced/high stress environment.
  • Possess the ability to type 68 wpm while operating through multiple systems to assist client.

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3 Multiple Systems Jobs

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Customer Solution Representative Jobs

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20 Most Common Skills For A Customer Solution Representative

Customer Service

19.4%

Phone Calls

17.7%

Technical Support

8.5%

Customer Satisfaction

5.4%

Customer Inquiries

4.9%

Financial Institutions

4.7%

New Accounts

4.4%

Billing Issues

3.9%

Customer Solutions

3.8%

Customer Issues

3.1%

Data Entry

3.0%

Customer Complaints

3.0%

Medicaid

3.0%

Internet

2.9%

Troubleshoot

2.6%

Product Knowledge

2.5%

Payment Arrangements

2.0%

High Volume

1.7%

Communication

1.7%

SAP

1.6%
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Typical Skill-Sets Required For A Customer Solution Representative

Rank Skill
1 Customer Service 14.4%
2 Phone Calls 13.1%
3 Technical Support 6.3%
4 Customer Satisfaction 4.0%
5 Customer Inquiries 3.6%
6 Financial Institutions 3.5%
7 New Accounts 3.3%
8 Billing Issues 2.9%
9 Customer Solutions 2.8%
10 Customer Issues 2.3%
11 Data Entry 2.3%
12 Customer Complaints 2.3%
13 Medicaid 2.3%
14 Internet 2.2%
15 Troubleshoot 1.9%
16 Product Knowledge 1.9%
17 Payment Arrangements 1.5%
18 High Volume 1.3%
19 Communication 1.3%
20 SAP 1.2%
21 Customer Retention 1.2%
22 Additional Services 1.2%
23 Medicare 1.1%
24 Customer Information 1.0%
25 Customer Interactions 1.0%
26 Resolves 1.0%
27 Account Information 1.0%
28 Comprehensive Problem Resolution 1.0%
29 Customer Calls 1.0%
30 New Clients 1.0%
31 External Customers 1.0%
32 Comcast 0.9%
33 New Customers 0.9%
34 Adhere 0.8%
35 Diffuse 0.8%
36 Company Policies 0.8%
37 Sales Goals 0.8%
38 Handles 0.8%
39 Hipaa 0.8%
40 Customer Feedback 0.7%
41 Maintains 0.7%
42 Proper Resources 0.7%
43 Credit Card 0.7%
44 Bill Pay 0.7%
45 Service Event 0.6%
46 Computer 0.6%
47 Different Access Channels 0.6%
48 Account Changes 0.6%
49 Account Maintenance 0.6%
50 Multiple Systems 0.6%
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