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Become A Customer Solutions Manager

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Working As A Customer Solutions Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $95,000

    Average Salary

What Does A Customer Solutions Manager Do At Avnet, Inc.

* Primary subject matter expert and point of contact to achieve identified deliverables for the customer.
* Manages the end-to-end process of order fulfillment for sustaining integration programmed accounts.
* Manages required activity with various support organizations in support of delivering customer service level expectations, including engineering, global logistics, supply chain, contracts and New Product Introduction.
* Ensures customer adherence to contractual agreement including identifying options available to enable additional ROI, or limit negative financial impact resulting from change; aged inventory, NCNR, EOL.
* Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
* Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing Avnet's profit margins.
* Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
* Negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales

What Does A Customer Solutions Manager Do At Rexel USA

* Lead the Rexel Multi
* Channel strategy and Service program Rexel Works.
* Create a culture of excitement and demand around customer solutions.
* Proficient in Customer ROI solutions, including but not limited to Stock Carts, TCO, Oasis Inventory Management, customer consignments etc.
* Management of team driving to increase in customer stickiness.
* Serves as the key point of contact for all potential customer solution opportunities in their regions.
* Works directly with employees and customers on activates including but not limited to sales call, needs assessment, demos, solution recommendations, proposal, and agreement finalization.
* Organizes and attends trade shows as needed.
* Works with corporate marketing to design and create marketing materials as needed.
* Establish a strong relationship with region and branch managers and supports their local marketing efforts.
* Coordinate sales and marketing activities with vendors as directed by VP Sales and RVP.
* Assists branches with re-merchandising of counters and trains employees to maintain them.
* Coordinates the development of a customer database

What Does A Customer Solutions Manager Do At L.A. Care Health Plan

* Fostering a team-oriented staff.
* Continuous quality improvement culture among staff within and outside of the unit and the organization.
* Ensuring and emphasizing on customer service, efficiency, effectiveness, and quality.
* Effectively managing and ensuring the quality of the daily and monthly processing and Metrics of the Call Center.
* Trouble shoot and resolving related issue including IVR and after hour vendor.
* Sensitive to population we service.
* Assuring compliance with Medicare and Cal
* Medi
* Connect with CMS Audit Guide (MA
* PD Sponsor Part D Audit Guide V 3
* CMS Medicare Managed Care Manual, Chapter 3, Sections 80
* Medicare Managed Care Manual, Chapter 13, Section 10
* and Part D Prescription Drug Manual, Chapter 18, Sections, 20, 20
* recommending, and appropriately implementing and/or facilitating process and system enhancements.
* Ensuring that process, functions are compliant with relevant regulatory, contractual and organizational guidelines.
* Overseeing the development and/or update of related departmental policies, procedures, process flows, etc..
* The Manager is also responsible for effectively representing the department and the organization for various audits, initiatives, etc. and facilitating and/or providing technical expertise and support for various cross-functional meetings, task forces, and committees

What Does A Customer Solutions Manager Do At Abbott

* Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
* Development and implementation of sales curriculum and training calendar pertinent to the training of new and existing field personnel.
* Development and implementation of sales curriculum and educational materials to focus on selling skills development for new hires and existing personnel.
* Development and implementation of Leadership development program
* Coordinates with sales directors to properly educate sales personnel.
* Design and incorporate interactive training methods when delivering training programs.
* Identify educational or skills needs and design training programs to address those needs.
* Maintain training documents of field personnel and customers.
* Position Accountability / Scope:
* Without relevant training of sales personnel and customers, patient safety can be jeopardized leading to unnecessary medical procedures and death.
* Improper training records could cause problems if discovered during an audit that could lead to fines and other negative impacts of the AVD business

What Does A Customer Solutions Manager Do At KPMG

Leverage a background in market research to deliver high quality analysis and insights on a portfolio of accounts Effectively manage active projects to help ensure that all engagements are delivered at or above client expectations from a breadth and depth of analysis perspectiveDeliver presentations of finished work product to senior level clientsAct as the primary point of contact for select large volume client needs in marketing servicesParticipate in continual development and publication of thought leadership and service offerings, and assist with proposal development/business development activities Work with other areas of the firm to help ensure technical delivery across departments

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Customer Solutions Manager Career Paths

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Average Length of Employment
Top Careers Before Customer Solutions Manager
Manager 4.9%
Supervisor 4.1%
Top Careers After Customer Solutions Manager
Consultant 2.8%
Manager 2.8%

Do you work as a Customer Solutions Manager?

Customer Solutions Manager Demographics

Gender

Male

61.0%

Female

32.0%

Unknown

7.0%
Ethnicity

White

62.6%

Hispanic or Latino

14.6%

Black or African American

11.4%

Asian

7.6%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

53.6%

Portuguese

10.7%

French

10.7%

Chinese

7.1%

German

7.1%

Japanese

3.6%

Carrier

3.6%

Mandarin

3.6%
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Customer Solutions Manager Education

Schools

University of Phoenix

23.4%

Ohio State University

6.4%

Old Dominion University

5.3%

University of Alabama

4.3%

Tennessee State University

4.3%

Michigan State University

4.3%

Pennsylvania State University

4.3%

University of Colorado at Boulder

4.3%

Miami University

4.3%

University of Missouri - Columbia

4.3%

University of Delaware

4.3%

Capella University

4.3%

Northeastern University

4.3%

Missouri State University

3.2%

Pima Community College

3.2%

Western Illinois University

3.2%

Arizona State University

3.2%

Southern Illinois University Carbondale

3.2%

Stanford University

3.2%

University of Texas at Dallas

3.2%
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Majors

Business

39.7%

Management

8.2%

Marketing

6.0%

Communication

5.6%

Finance

4.8%

Electrical Engineering

4.1%

Accounting

3.5%

Education

3.2%

Psychology

3.2%

Human Resources Management

3.0%

Computer Science

2.6%

Criminal Justice

2.4%

Biology

2.2%

Project Management

2.2%

English

1.9%

Kinesiology

1.5%

Nursing

1.5%

Political Science

1.5%

Computer Information Systems

1.5%

General Studies

1.3%
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Degrees

Bachelors

47.9%

Masters

22.7%

Other

18.4%

Associate

6.9%

Certificate

2.6%

Doctorate

0.6%

Diploma

0.5%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$95,000
View Detailed Salary Report
$60,000
Min 10%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$95,000
Median 50%
$152,000
Max 90%
Best Paying Company
Constellation Brands
Highest Paying City
San Francisco, CA
Highest Paying State
Washington
Avg Experience Level
3.2 years
How much does a Customer Solutions Manager make at top companies?
The national average salary for a Customer Solutions Manager in the United States is $96,077 per year or $46 per hour. Those in the bottom 10 percent make under $60,000 a year, and the top 10 percent make over $152,000.

Real Customer Solutions Manager Salaries

Job Title Company Location Start Date Salary
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Nov 08, 2016 $184,122
Manager, Customer Solutions Aetion, Inc. New York, NY Dec 15, 2015 $160,000
Manager, Customer Solution Center Technical Hewlett Packard Enterprise Company Sunnyvale, CA Jan 01, 2016 $154,440
Customer Solutions Engineering Manager Litepoint Corporation Sunnyvale, CA Sep 11, 2013 $145,000
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Dec 08, 2016 $142,376
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Dec 16, 2016 $140,500
Customer Solutions Manager (Projects) Medallia, Inc. New York, NY Jun 15, 2015 $135,000
Manager, Technology, Customer Solutions, Value & Insights Deloitte Consulting LLP New York, NY Jan 13, 2015 $135,000 -
$154,800
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Nov 17, 2014 $135,000
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Jan 07, 2016 $133,000
Customer Solution Manager, Marketing Cisco Systems, Inc. San Jose, CA Jun 13, 2016 $130,647 -
$167,500
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Aug 27, 2015 $130,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Aug 27, 2015 $130,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Jul 16, 2015 $130,000
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Oct 06, 2014 $130,000
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Nov 05, 2016 $127,837
Manager, Technology, Customer Solutions, Salesforce.com Deloitte Consulting LLP Seattle, WA Dec 22, 2014 $126,162
SR. Customer Solutions Manager Pernod Ricard USA, LLC Irvine, CA Oct 26, 2015 $125,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Aug 27, 2015 $124,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Jul 20, 2015 $124,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA May 09, 2015 $120,000
Customer Solutions Manager (Projects) Medallia, Inc. Palo Alto, CA Aug 27, 2015 $120,000
Customer Solutions Manager Medallia, Inc. Palo Alto, CA Jul 07, 2014 $120,000 -
$140,000

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Top Skills for A Customer Solutions Manager

  1. Customer Service
  2. Customer Solutions
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Created and implemented strategies that improved metrics and ensured a high quality customer service experience.
  • Implemented monthly online quiz to ensure accuracy and consistency in messaging of product and policy updates throughout the Customer Solutions Department.
  • Shared accountability with the General Manager and other Assistant Managers in creating a world class employee experience for the Sales Supervisors/Managers.
  • Monitored sales floor execution to ensure customers receive outstanding customer experience.
  • Oversee store operations including customer service and administration.

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Top 10 Best States for Customer Solutions Managers

  1. New York
  2. District of Columbia
  3. Rhode Island
  4. Connecticut
  5. Massachusetts
  6. Washington
  7. Delaware
  8. Minnesota
  9. Alaska
  10. California
  • (971 jobs)
  • (116 jobs)
  • (58 jobs)
  • (202 jobs)
  • (614 jobs)
  • (426 jobs)
  • (49 jobs)
  • (336 jobs)
  • (21 jobs)
  • (2,111 jobs)

Top Customer Solutions Manager Employers

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