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The differences between customer solutions managers and assistant customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and an assistant customer service manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $34,118 average annual salary of an assistant customer service manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for an assistant customer service manager are customer service, store operations, and customer support.
| Customer Solutions Manager | Assistant Customer Service Manager | |
| Yearly salary | $107,422 | $34,118 |
| Hourly rate | $51.65 | $16.40 |
| Growth rate | 5% | -4% |
| Number of jobs | 101,862 | 198,396 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
Customer solutions managers and assistant customer service managers have different pay scales, as shown below.
| Customer Solutions Manager | Assistant Customer Service Manager | |
| Average salary | $107,422 | $34,118 |
| Salary range | Between $71,000 And $161,000 | Between $28,000 And $41,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | - | |
| Best paying industry | Technology | - |
There are a few differences between a customer solutions manager and an assistant customer service manager in terms of educational background:
| Customer Solutions Manager | Assistant Customer Service Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and assistant customer service managers' demographics:
| Customer Solutions Manager | Assistant Customer Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |