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The differences between customer solutions managers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer solutions manager, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Solutions Manager | Certified Medical Technician | |
| Yearly salary | $107,422 | $38,859 |
| Hourly rate | $51.65 | $18.68 |
| Growth rate | 5% | 5% |
| Number of jobs | 101,862 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 28% |
| Average age | 47 | 44 |
| Years of experience | 6 | 12 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer solutions managers and certified medical technicians have different pay scales, as shown below.
| Customer Solutions Manager | Certified Medical Technician | |
| Average salary | $107,422 | $38,859 |
| Salary range | Between $71,000 And $161,000 | Between $28,000 And $53,000 |
| Highest paying City | San Francisco, CA | Denton, TX |
| Highest paying state | California | Alaska |
| Best paying company | Favorite Healthcare Staffing | |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer solutions manager and a certified medical technician in terms of educational background:
| Customer Solutions Manager | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | California State University - Bakersfield | University of Connecticut |
Here are the differences between customer solutions managers' and certified medical technicians' demographics:
| Customer Solutions Manager | Certified Medical Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 8% |