Customer solutions manager vs customer care manager

The differences between customer solutions managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer care manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer care manager are patients, home health, and social work.

Customer solutions manager vs customer care manager overview

	Customer Solutions Manager	Customer Care Manager
Yearly salary	$107,422	$41,181
Hourly rate	$51.65	$19.80
Growth rate	5%	8%
Number of jobs	101,862	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a customer solutions manager do?

Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer solutions manager vs customer care manager salary

Customer solutions managers and customer care managers have different pay scales, as shown below.

	Customer Solutions Manager	Customer Care Manager
Average salary	$107,422	$41,181
Salary range	Between $71,000 And $161,000	Between $28,000 And $59,000
Highest paying City	San Francisco, CA	Olympia, WA
Highest paying state	California	Washington
Best paying company	Google	Adobe
Best paying industry	Technology	Telecommunication

Differences between customer solutions manager and customer care manager education

There are a few differences between a customer solutions manager and a customer care manager in terms of educational background:

	Customer Solutions Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer solutions manager vs customer care manager demographics

Here are the differences between customer solutions managers' and customer care managers' demographics:

	Customer Solutions Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 66.1% Female, 33.9%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer solutions manager and customer care manager duties and responsibilities

Customer solutions manager example responsibilities.

Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Help facilitate new CRM system in the call center.
Provide strategy to clients in order to help them earn a good ROI retaining their customers.
Improve under-utilized and outdate CRM system to increase company communications to target accounts.
Contact customers local service manager to gather information on customer frequency to dealership for purchase, maintenance or repair.
Assess the company's ACD and IVR capabilities and recommend efficiency improving enhancements to replace outdate technology.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer solutions manager vs customer care manager skills

Common customer solutions manager skills

Customer Service, 22%
Customer Solutions, 19%
Project Management, 12%
CSM, 11%
Process Improvement, 4%
Logistics, 3%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Customer Solutions Manager
Customer Solutions Manager vs Customer Care Manager

Updated January 8, 2025

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