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The differences between customer solutions managers and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer care supervisor. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $42,702 average annual salary of a customer care supervisor.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Customer Solutions Manager | Customer Care Supervisor | |
| Yearly salary | $107,422 | $42,702 |
| Hourly rate | $51.65 | $20.53 |
| Growth rate | 5% | -4% |
| Number of jobs | 101,862 | 227,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Customer solutions managers and customer care supervisors have different pay scales, as shown below.
| Customer Solutions Manager | Customer Care Supervisor | |
| Average salary | $107,422 | $42,702 |
| Salary range | Between $71,000 And $161,000 | Between $30,000 And $59,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | - |
| Best paying company | - | |
| Best paying industry | Technology | - |
There are a few differences between a customer solutions manager and a customer care supervisor in terms of educational background:
| Customer Solutions Manager | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer care supervisors' demographics:
| Customer Solutions Manager | Customer Care Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |