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The differences between customer solutions managers and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer service leader. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer service leader are POS, sales floor, and store management.
| Customer Solutions Manager | Customer Service Leader | |
| Yearly salary | $107,422 | $33,791 |
| Hourly rate | $51.65 | $16.25 |
| Growth rate | 5% | -4% |
| Number of jobs | 101,862 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Customer solutions managers and customer service leaders have different pay scales, as shown below.
| Customer Solutions Manager | Customer Service Leader | |
| Average salary | $107,422 | $33,791 |
| Salary range | Between $71,000 And $161,000 | Between $27,000 And $41,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Washington |
| Best paying company | University of California, Berkeley | |
| Best paying industry | Technology | Transportation |
There are a few differences between a customer solutions manager and a customer service leader in terms of educational background:
| Customer Solutions Manager | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer service leaders' demographics:
| Customer Solutions Manager | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |