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The differences between customer solutions managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer solutions manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer success manager are client facing, cloud, and account management.
| Customer Solutions Manager | Customer Success Manager | |
| Yearly salary | $107,422 | $93,820 |
| Hourly rate | $51.65 | $45.11 |
| Growth rate | 5% | 5% |
| Number of jobs | 101,862 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | 6 | 8 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Customer solutions managers and customer success managers have different pay scales, as shown below.
| Customer Solutions Manager | Customer Success Manager | |
| Average salary | $107,422 | $93,820 |
| Salary range | Between $71,000 And $161,000 | Between $61,000 And $142,000 |
| Highest paying City | San Francisco, CA | Redwood City, CA |
| Highest paying state | California | California |
| Best paying company | VMware | |
| Best paying industry | Technology | Technology |
There are a few differences between a customer solutions manager and a customer success manager in terms of educational background:
| Customer Solutions Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between customer solutions managers' and customer success managers' demographics:
| Customer Solutions Manager | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 7% |