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The differences between customer solutions managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer solutions manager and a customer support manager. Additionally, a customer solutions manager has an average salary of $107,422, which is higher than the $91,598 average annual salary of a customer support manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a customer support manager are project management, CRM, and technical support.
| Customer Solutions Manager | Customer Support Manager | |
| Yearly salary | $107,422 | $91,598 |
| Hourly rate | $51.65 | $44.04 |
| Growth rate | 5% | 10% |
| Number of jobs | 101,862 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Customer solutions managers and customer support managers have different pay scales, as shown below.
| Customer Solutions Manager | Customer Support Manager | |
| Average salary | $107,422 | $91,598 |
| Salary range | Between $71,000 And $161,000 | Between $64,000 And $130,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Amazon | |
| Best paying industry | Technology | Finance |
There are a few differences between a customer solutions manager and a customer support manager in terms of educational background:
| Customer Solutions Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer solutions managers' and customer support managers' demographics:
| Customer Solutions Manager | Customer Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |