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The differences between customer solutions managers and solutions managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer solutions manager, becoming a solutions manager takes usually requires 6-8 years. Additionally, a solutions manager has an average salary of $122,023, which is higher than the $107,422 average annual salary of a customer solutions manager.
The top three skills for a customer solutions manager include customer service, customer solutions and project management. The most important skills for a solutions manager are healthcare, cloud, and project management.
| Customer Solutions Manager | Solutions Manager | |
| Yearly salary | $107,422 | $122,023 |
| Hourly rate | $51.65 | $58.66 |
| Growth rate | 5% | 16% |
| Number of jobs | 101,862 | 142,636 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 70% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
Customer Solutions Managers oversee the team in charge of customer concerns. They manage employees who take calls and address customer feedback and concerns. They create spiels for customer service representatives. They train their employees to ensure that the employees can mitigate customer concerns. Customer Solutions Managers analyze reports on common issues customers may encounter. They include the usual problems as well as the feedback that they receive. They use these reports to identify new ways to address challenges. They create solutions to ensure that there would be fewer complaints from customers.
A solutions manager oversees the planning and execution of a business project or program. Their responsibilities revolve around liaising with clients to discuss their needs and preferences, coordinating with various departments to gather and analyze data, identifying weak areas, and recommending solutions through new processes and policies for optimal service and performance. They may also delegate tasks, assess the workforce, and produce progress reports and presentations. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Customer solutions managers and solutions managers have different pay scales, as shown below.
| Customer Solutions Manager | Solutions Manager | |
| Average salary | $107,422 | $122,023 |
| Salary range | Between $71,000 And $161,000 | Between $92,000 And $161,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Meta | |
| Best paying industry | Technology | Retail |
There are a few differences between a customer solutions manager and a solutions manager in terms of educational background:
| Customer Solutions Manager | Solutions Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Carnegie Mellon University |
Here are the differences between customer solutions managers' and solutions managers' demographics:
| Customer Solutions Manager | Solutions Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.1% Female, 33.9% | Male, 70.1% Female, 29.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.7% White, 62.0% American Indian and Alaska Native, 0.7% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 13.7% White, 64.0% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 11% |