Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a customer solutions specialist and how to become one
As a customer solutions specialist, you will be the first point of contact for the company's customers. You'll lead the resolution of all issues related to customer orders. You'll work with the sales team to meet service objectives and deliver customer satisfaction. Asides from that, you'll drive productivity strategies and deliver cost and service improvements together with the supply chain and sales team. Furthermore, you'll evaluate opportunities and make recommendations. Additionally, you'll implement process changes that deliver results.
To become a consumer solutions specialist, you need a bachelor's degree in a related field. You must have one to three years of relevant work experience. Likewise, you must possess organization, communication, time management, problem-solving, and teamwork skills. You must be proficient in Microsoft Office. Also, you may need relevant knowledge in SAP, MicroStrategy, forecasting, planning, and inventory management. Consumer solutions specialists make an average gross salary of $46,247. This falls between $30,000 and $72,000.
What general advice would you give to a customer solutions specialist?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $53,633
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.66%
Asian 6.83%
Black or African American 12.30%
Hispanic or Latino 18.16%
Unknown 5.57%
White 56.48%
Genderfemale 58.60%
male 41.40%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Customer solutions specialist career paths
Key steps to become a customer solutions specialist
Explore customer solutions specialist education requirements
Start to develop specific customer solutions specialist skills
Skills Percentages Customer Solutions 13.69% Work Ethic 13.43% Product Knowledge 9.88% Customer Service 8.95% Phone Calls 5.36% Complete relevant customer solutions specialist training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer solutions specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer solutions specialist based on U.S. Bureau of Labor Statistics data and data from real customer solutions specialist resumes.Research customer solutions specialist duties and responsibilities
- Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
- Prepare and process data of a sensitive nature while maintaining HIPPA confidentiality.
- Comply with all laws and regulations associate with all duties and responsibilities, including HIPPA, PPACA, and CMS guidance.
- Determine Medicaid requirements and eligibility.
Prepare your customer solutions specialist resume
When your background is strong enough, you can start writing your customer solutions specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer solutions specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer solutions specialist resume templates
Build a professional customer solutions specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer solutions specialist resume.
Apply for customer solutions specialist jobs
Now it's time to start searching for a customer solutions specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer solutions specialist job
Are you a customer solutions specialist?
Share your story for a free salary report.
Average customer solutions specialist salary
The average customer solutions specialist salary in the United States is $53,633 per year or $26 per hour. Customer solutions specialist salaries range between $30,000 and $95,000 per year.
What am I worth?
How do customer solutions specialists rate their job?
Customer solutions specialist reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Interaction with customers finding best solutions which are satisfying both sides.
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Updated January 8, 2025
