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Working as a Customer Solutions Specialist

There is more than meets the eye when it comes to being a customer solutions specialist. For example, did you know that they make an average of $32.75 an hour? That's $68,113 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Solutions Specialist Do

There are certain skills that many customer solutions specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer solutions specialist, we found that a lot of resumes listed 14.8% of customer solutions specialists included communication, while 13.0% of resumes included email, and 8.8% of resumes included customer solutions. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer solutions specialist job title. But what industry to start with? Most customer solutions specialists actually find jobs in the technology and retail industries.

How To Become a Customer Solutions Specialist

If you're interested in becoming a customer solutions specialist, one of the first things to consider is how much education you need. We've determined that 42.8% of customer solutions specialists have a bachelor's degree. In terms of higher education levels, we found that 6.3% of customer solutions specialists have master's degrees. Even though some customer solutions specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer solutions specialist. When we researched the most common majors for a customer solutions specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer solutions specialist resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer solutions specialist. In fact, many customer solutions specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer solutions specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary$68,113
Job Growth Rate-2%

Customer Solutions Specialist Career Paths

Top Careers Before Customer Solutions Specialist

Cashier
13.1 %

Top Careers After Customer Solutions Specialist

Cashier
6.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Solutions Specialist

Customer Solutions Specialists in America make an average salary of $68,113 per year or $33 per hour. The top 10 percent makes over $113,000 per year, while the bottom 10 percent under $40,000 per year.
Average Salary
$68,113

Best Paying Cities

City
Average Salary
Norwood, MA
Salary Range63k - 127k$90k$90,139
Wallingford, CT
Salary Range61k - 123k$87k$86,918
Redwood City, CA
Salary Range59k - 117k$84k$83,553
Eugene, OR
Salary Range42k - 84k$60k$60,081
Tampa, FL
Salary Range40k - 84k$58k$58,273
Columbus, OH
Salary Range38k - 82k$56k$56,492
$29k
$127k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Solutions Specialist (Remote)
Customer Solutions Specialist (Remote)
Webstaurantstore
Webstaurantstore
01/27/2021
01/27/2021
$39,65301/27/2021
$39,653
Customer Solutions Leadership Trainee
Customer Solutions Leadership Trainee
Webstaurantstore
Webstaurantstore
01/23/2021
01/23/2021
$43,82701/23/2021
$43,827
Customer Solutions Specialist (Remote)
Customer Solutions Specialist (Remote)
Webstaurantstore
Webstaurantstore
01/23/2021
01/23/2021
$39,65301/23/2021
$39,653
Customer Solutions Specialist (Remote)
Customer Solutions Specialist (Remote)
Webstaurantstore
Webstaurantstore
01/23/2021
01/23/2021
$39,65301/23/2021
$39,653
Customer Solutions Advanced Issue Resolution Specialist
Customer Solutions Advanced Issue Resolution Specialist
Vivint Smart Home, Inc.
Vivint Smart Home, Inc.
01/22/2021
01/22/2021
$31,30501/22/2021
$31,305
See More Recent Salaries

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Customer Solutions Specialist Demographics

Gender

female

56.8 %

male

37.9 %

unknown

5.3 %

Ethnicity

White

62.4 %

Hispanic or Latino

15.9 %

Black or African American

10.8 %

Foreign Languages Spoken

Spanish

82.4 %

French

7.8 %

Chinese

2.0 %
See More Demographics

Customer Solutions Specialist Education

Majors

Business
28.9 %

Degrees

Bachelors

42.8 %

High School Diploma

22.5 %

Associate

18.4 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Solutions Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.8% of customer solutions specialists listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Solutions Specialist

Some places are better than others when it comes to starting a career as a customer solutions specialist. The best states for people in this position are Massachusetts, Connecticut, Washington, and New Jersey. Customer solutions specialists make the most in Massachusetts with an average salary of $89,677. Whereas in Connecticut and Washington, they would average $86,404 and $84,462, respectively. While customer solutions specialists would only make an average of $81,464 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Solutions Specialist Jobs:
450
Highest 10% Earn:
$142,000
Location Quotient:
1.5
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Solutions Specialist Jobs:
593
Highest 10% Earn:
$142,000
Location Quotient:
1.26
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Customer Solutions Specialist Jobs:
1,821
Highest 10% Earn:
$164,000
Location Quotient:
0.72
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Solutions Specialist Employers

1. Best Buy
4.8
Avg. Salary: 
$43,876
Customer Solutions Specialists Hired: 
197+
2. PayPal
4.9
Avg. Salary: 
$94,562
Customer Solutions Specialists Hired: 
71+
3. Sprint
4.4
Avg. Salary: 
$75,911
Customer Solutions Specialists Hired: 
63+
4. Comcast
4.7
Avg. Salary: 
$92,290
Customer Solutions Specialists Hired: 
50+
5. Fiserv
4.6
Avg. Salary: 
$40,454
Customer Solutions Specialists Hired: 
49+
6. Sears Holdings
3.8
Avg. Salary: 
$42,825
Customer Solutions Specialists Hired: 
39+
Updated October 2, 2020