As a customer solutions specialist, you will be the first point of contact for the company's customers. You'll lead the resolution of all issues related to customer orders. You'll work with the sales team to meet service objectives and deliver customer satisfaction. Asides from that, you'll drive productivity strategies and deliver cost and service improvements together with the supply chain and sales team. Furthermore, you'll evaluate opportunities and make recommendations. Additionally, you'll implement process changes that deliver results.
To become a consumer solutions specialist, you need a bachelor's degree in a related field. You must have one to three years of relevant work experience. Likewise, you must possess organization, communication, time management, problem-solving, and teamwork skills. You must be proficient in Microsoft Office. Also, you may need relevant knowledge in SAP, MicroStrategy, forecasting, planning, and inventory management. Consumer solutions specialists make an average gross salary of $46,247. This falls between $30,000 and $72,000.
There is more than meets the eye when it comes to being a Customer Solutions Specialist. For example, did you know that they make an average of $24.13 an hour? That's $50,199 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Customer Solutions Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Customer Solutions Specialist, one of the first things to consider is how much education you need. We've determined that 51.0% of Customer Solutions Specialists have a bachelor's degree. In terms of higher education levels, we found that 4.9% of Customer Solutions Specialists have master's degrees. Even though most Customer Solutions Specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Solutions Specialist. When we researched the most common majors for a Customer Solutions Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Solutions Specialist resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Customer Solutions Specialist. In fact, many Customer Solutions Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Solutions Specialists also have previous career experience in roles such as Cashier or Sales Associate.