What is a Customer Solutions Specialist

As a customer solutions specialist, you will be the first point of contact for the company's customers. You'll lead the resolution of all issues related to customer orders. You'll work with the sales team to meet service objectives and deliver customer satisfaction. Asides from that, you'll drive productivity strategies and deliver cost and service improvements together with the supply chain and sales team. Furthermore, you'll evaluate opportunities and make recommendations. Additionally, you'll implement process changes that deliver results.

To become a consumer solutions specialist, you need a bachelor's degree in a related field. You must have one to three years of relevant work experience. Likewise, you must possess organization, communication, time management, problem-solving, and teamwork skills. You must be proficient in Microsoft Office. Also, you may need relevant knowledge in SAP, MicroStrategy, forecasting, planning, and inventory management. Consumer solutions specialists make an average gross salary of $46,247. This falls between $30,000 and $72,000.

There is more than meets the eye when it comes to being a Customer Solutions Specialist. For example, did you know that they make an average of $24.13 an hour? That's $50,199 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Solutions Specialist Do

There are certain skills that many Customer Solutions Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Customer Solutions Specialist does

How To Become a Customer Solutions Specialist

If you're interested in becoming a Customer Solutions Specialist, one of the first things to consider is how much education you need. We've determined that 51.0% of Customer Solutions Specialists have a bachelor's degree. In terms of higher education levels, we found that 4.9% of Customer Solutions Specialists have master's degrees. Even though most Customer Solutions Specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Solutions Specialist. When we researched the most common majors for a Customer Solutions Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Solutions Specialist resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Customer Solutions Specialist. In fact, many Customer Solutions Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Solutions Specialists also have previous career experience in roles such as Cashier or Sales Associate.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. Google Jobs (8)
  2. Deloitte Jobs (41)
  3. SAP America Jobs (27)
  4. PayPal Jobs (71)
  5. eBay Jobs (24)
Average Salary
$50,199
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
272,533
Job Openings
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Average Salary for a Customer Solutions Specialist

Customer Solutions Specialists in America make an average salary of $50,199 per year or $24 per hour. The top 10 percent makes over $78,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$50,199
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Choose From 10+ Customizable Customer Solutions Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Solutions Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Solutions Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Solutions Specialist Demographics

Customer Solutions Specialist Gender Statistics

female

58.6 %

male

41.4 %

Customer Solutions Specialist Ethnicity Statistics

White

61.4 %

Hispanic or Latino

16.5 %

Black or African American

11.9 %

Customer Solutions Specialist Foreign Languages Spoken Statistics

Spanish

82.4 %

French

7.8 %

Chinese

2.0 %
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Customer Solutions Specialist Education

Customer Solutions Specialist Majors

30.9 %

Customer Solutions Specialist Degrees

Bachelors

51.0 %

Associate

19.5 %

High School Diploma

17.2 %
Job Openings

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Online Courses For Customer Solutions Specialist That You May Like

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Top Skills For a Customer Solutions Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.8% of Customer Solutions Specialists listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Customer Solutions Specialist

Some places are better than others when it comes to starting a career as a Customer Solutions Specialist. The best states for people in this position are New Jersey, New York, Massachusetts, and Maryland. Customer Solutions Specialists make the most in New Jersey with an average salary of $92,783. Whereas in New York and Massachusetts, they would average $92,732 and $82,612, respectively. While Customer Solutions Specialists would only make an average of $82,425 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Customer Solutions Specialist Jobs:
4,811
Highest 10% Earn:
$134,000
Location Quotient:
1.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Solutions Specialist Jobs:
715
Highest 10% Earn:
$122,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Customer Solutions Specialist Jobs:
4,568
Highest 10% Earn:
$149,000
Location Quotient:
0.89
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Solutions Specialists

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Top Customer Solutions Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Solutions Specialists and discovered their number of Customer Solutions Specialist opportunities and average salary. Through our research, we concluded that Best Buy was the best, especially with an average salary of $43,797. PayPal follows up with an average salary of $90,162, and then comes Sprint with an average of $35,743. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Solutions Specialist. The employers include PayPal, Tosca, and Webstaurantstore

Most Common Employers For Customer Solutions Specialist

RankCompanyZippia ScoreAverage Customer Solutions Specialist SalaryAverage Salary
1$137,182
2$95,179
3$94,994
4$90,162
5$78,040
6$71,798