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The differences between customer solutions specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a client care specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a client care specialist are client care, PET, and patients.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Customer solutions specialists and client care specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Client Care Specialist | |
| Average salary | $53,633 | $29,660 |
| Salary range | Between $30,000 And $95,000 | Between $18,000 And $46,000 |
| Highest paying City | San Francisco, CA | Irvine, CA |
| Highest paying state | Washington | Alaska |
| Best paying company | Microsoft | Bank of America |
| Best paying industry | - | Finance |
There are a few differences between a customer solutions specialist and a client care specialist in terms of educational background:
| Customer Solutions Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and client care specialists' demographics:
| Customer Solutions Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |