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The differences between customer solutions specialists and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer service consultant. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer solutions specialists and customer service consultants have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Service Consultant | |
| Average salary | $53,633 | $37,471 |
| Salary range | Between $30,000 And $95,000 | Between $20,000 And $68,000 |
| Highest paying City | San Francisco, CA | Hartford, CT |
| Highest paying state | Washington | Connecticut |
| Best paying company | Microsoft | Accenture |
| Best paying industry | - | Technology |
There are a few differences between a customer solutions specialist and a customer service consultant in terms of educational background:
| Customer Solutions Specialist | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer service consultants' demographics:
| Customer Solutions Specialist | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |