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The differences between customer solutions specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer service specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer solutions specialists and customer service specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Service Specialist | |
| Average salary | $53,633 | $33,238 |
| Salary range | Between $30,000 And $95,000 | Between $26,000 And $42,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Microsoft | Dell |
| Best paying industry | - | Finance |
There are a few differences between a customer solutions specialist and a customer service specialist in terms of educational background:
| Customer Solutions Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer service specialists' demographics:
| Customer Solutions Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |