What does a customer solutions specialist do?
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
Customer solutions specialist responsibilities
Here are examples of responsibilities from real customer solutions specialist resumes:
- Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
- Prepare and process data of a sensitive nature while maintaining HIPPA confidentiality.
- Comply with all laws and regulations associate with all duties and responsibilities, including HIPPA, PPACA, and CMS guidance.
- Determine Medicaid requirements and eligibility.
Customer solutions specialist skills and personality traits
We calculated that 14% of Customer Solutions Specialists are proficient in Customer Solutions, Work Ethic, and Product Knowledge. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Solutions Specialists that have these skills listed on their resume here:
- Customer Solutions, 14%
Provided support and training for other national Customer Solution teams within the region (The Netherlands, Switzerland, Belgium).
- Work Ethic, 13%
Practiced good work ethic by being punctual and consistent in my attendance.
- Product Knowledge, 10%
Possessed strong product knowledge and communicated effectively to provide the best customer experience.
- Customer Service, 9%
Provided excellent customer service in fast-paced call center environment made outbound calls to previous disconnected customers to ensure quality customer services.
- Phone Calls, 5%
Answered incoming phone calls, assisted users with payment processing, research, and how to navigate within their PayPal account.
- Inbound Calls, 5%
Provided precise technical support to clients over inbound calls and via email, guaranteeing a perfect experience to the clients.
Most customer solutions specialists use their skills in "customer solutions," "work ethic," and "product knowledge" to do their jobs. You can find more detail on essential customer solutions specialist responsibilities here:
Communication skills. One of the key soft skills for a customer solutions specialist to have is communication skills. You can see how this relates to what customer solutions specialists do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer solutions specialist resume shows how customer solutions specialists use communication skills: "experienced in customer care/communications and relationship building. "
Customer-service skills. Another skill that relates to the job responsibilities of customer solutions specialists is customer-service skills. This skill is critical to many everyday customer solutions specialist duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "provided a high level of customer support for inquiries from calls, emails and faxes for component and equipment support. "
Interpersonal skills. customer solutions specialist responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what customer solutions specialists do with interpersonal skills on a typical day: "helped company reach high customer service ratings through the use of great interpersonal skills and effective communication. "
Listening skills. Another crucial skill for a customer solutions specialist to carry out their responsibilities is "listening skills." A big part of what customer solutions specialists relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to customer solutions specialist duties can be seen in an example from a customer solutions specialist resume snippet: "communicated any accessorial charges that would result entered accessorials obtained equipment for customer orders wrote sop's"
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer solutions specialist responsibilities. Much of what a customer solutions specialist does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer solutions specialists: "provide technical support with patience and clear instruction to make caller feel at ease. "
The three companies that hire the most customer solutions specialists are:
- Genesis1011 customer solutions specialists jobs
- Guidewire Software9 customer solutions specialists jobs
- Praxair7 customer solutions specialists jobs
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Compare different customer solutions specialists
Customer solutions specialist vs. Customer agent
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
There are some key differences in the responsibilities of each position. For example, customer solutions specialist responsibilities require skills like "team-oriented environment," "work ethic," "strong work ethic," and "phone calls." Meanwhile a typical customer agent has skills in areas such as "data entry," "troubleshoot," "inbound phone calls," and "telephone calls." This difference in skills reveals the differences in what each career does.
Customer agents tend to reach similar levels of education than customer solutions specialists. In fact, customer agents are 1.2% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Customer solutions specialist vs. Customer advisor
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
Each career also uses different skills, according to real customer solutions specialist resumes. While customer solutions specialist responsibilities can utilize skills like "team-oriented environment," "customer solutions," "strong work ethic," and "phone calls," customer advisors use skills like "excellent interpersonal," "persuasion," "multitasking," and "lead management."
In general, customer advisors achieve similar levels of education than customer solutions specialists. They're 0.7% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Customer solutions specialist vs. Customer service liaison
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer solutions specialist resumes include skills like "team-oriented environment," "customer solutions," "work ethic," and "strong work ethic," whereas a customer service liaison is more likely to list skills in "strong customer service," "patients," "data entry," and "excellent interpersonal. "
Customer service liaisons typically earn similar educational levels compared to customer solutions specialists. Specifically, they're 3.0% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Customer solutions specialist vs. Client care specialist
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Types of customer solutions specialist
Updated January 8, 2025
