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Become A Customer Specialist

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Working As A Customer Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $45,000

    Average Salary

What Does A Customer Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Specialist Jobs

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Customer Specialist Career Paths

Customer Specialist
Teller Specialist Team Leader
Account Manager
5 Yearsyrs
Teller Specialist Consultant
Sales Manager
5 Yearsyrs
Teller Service Representative Account Executive
Regional Sales Manager
9 Yearsyrs
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Customer Support Specialist Technical Support Specialist Consultant
Business Development Manager
9 Yearsyrs
Customer Support Specialist Technical Support Specialist Team Leader
Area Manager
7 Yearsyrs
Customer Support Specialist Technical Support Specialist Administrator
Business Office Manager
7 Yearsyrs
Sales Consultant Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Sales Consultant Account Executive Store Manager
District Manager
7 Yearsyrs
Sales Consultant Consultant Account Manager
District Sales Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Store Manager
Territory Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Account Manager
Sales Account Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Store Manager
Sales And Marketing Manager
6 Yearsyrs
Service Representative Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Representative Executive Assistant Operations Manager
Client Services Manager
7 Yearsyrs
Medical Assistant Account Representative Credit Analyst
Relationship Manager
6 Yearsyrs
Medical Assistant Coordinator Operation Supervisor
Manager, Assistant Vice President
7 Yearsyrs
Medical Assistant Account Representative Claims Representative
Senior Representative
5 Yearsyrs
Member Service Representative Accounting Clerk Operations Specialist
Solution Specialist
5 Yearsyrs
Support Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Customer Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Customs Consultant 2.4 years
Customer Associate 1.9 years
Top Careers Before Customer Specialist
Cashier 13.7%
Internship 5.4%
Server 3.1%
Manager 3.0%
Supervisor 2.3%
Specialist 2.2%
Teller 2.2%
Volunteer 2.1%
Top Careers After Customer Specialist
Cashier 8.9%
Internship 4.7%
Specialist 3.7%
Server 3.7%
Teller 3.5%
Manager 2.9%
Supervisor 2.7%
Volunteer 2.6%

Do you work as a Customer Specialist?

Customer Specialist Demographics

Gender

Female

53.1%

Male

37.8%

Unknown

9.1%
Ethnicity

White

61.3%

Hispanic or Latino

16.5%

Black or African American

11.3%

Asian

7.3%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

60.5%

French

7.5%

Mandarin

3.3%

Italian

3.3%

Portuguese

3.3%

German

2.9%

Japanese

2.9%

Chinese

2.6%

Russian

2.0%

Arabic

2.0%

Hindi

1.6%

Vietnamese

1.3%

Cantonese

1.3%

Swahili

1.0%

Korean

1.0%

Tagalog

1.0%

Urdu

1.0%

Carrier

0.7%

Hebrew

0.7%

Swedish

0.3%
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Customer Specialist Education

Schools

University of Phoenix

27.6%

Strayer University

7.5%

Ohio State University

5.3%

Liberty University

4.9%

Ashford University

4.6%

Kaplan University

4.6%

Boise State University

4.6%

Arizona State University

3.8%

Florida State University

3.6%

University of Central Florida

3.5%

Miami Dade College

3.3%

Florida State College at Jacksonville

3.3%

Houston Community College

3.1%

Full Sail University

3.1%

University of North Carolina at Greensboro

3.1%

Middle Tennessee State University

3.1%

University of Houston

2.9%

University of Minnesota - Twin Cities

2.7%

University of North Texas

2.7%

Michigan State University

2.7%
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Majors

Business

31.5%

Psychology

7.2%

Communication

6.0%

Criminal Justice

5.3%

Marketing

5.1%

Accounting

4.3%

Health Care Administration

4.0%

Computer Science

3.6%

Management

3.6%

General Studies

3.4%

Nursing

3.0%

Finance

3.0%

Liberal Arts

2.8%

Graphic Design

2.8%

Medical Assisting Services

2.6%

Education

2.5%

Human Resources Management

2.5%

Computer Information Systems

2.4%

English

2.3%

Political Science

2.2%
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Degrees

Bachelors

44.6%

Other

26.4%

Associate

13.6%

Masters

8.8%

Certificate

4.1%

Diploma

1.5%

Doctorate

0.5%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$45,000
View Detailed Salary Report
$22,000
Min 10%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$45,000
Median 50%
$89,000
Max 90%
Best Paying Company
Caspers
Highest Paying City
Manchester, CT
Highest Paying State
Connecticut
Avg Experience Level
2.1 years
How much does a Customer Specialist make at top companies?
The national average salary for a Customer Specialist in the United States is $45,269 per year or $22 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $89,000.

Real Customer Specialist Salaries

Job Title Company Location Start Date Salary
Customer Management 4D Specialist Synchro (USA) Ltd. Cambridge, MA Sep 17, 2016 $72,000 -
$92,000
Customer Experience Specialist Entra Health Systems, LLC San Diego, CA Dec 15, 2010 $48,161
Customer Experience Specialist Shoptiques LLC New York, NY Mar 14, 2016 $45,000
Window Furnishings Customer Specialist The Window Outfitters LP Richardson, TX Jan 10, 2013 $45,000

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Top Skills for A Customer Specialist

  1. Customer Service
  2. Phone Calls
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Prioritize and organized daily follow -up to ensure timely resolution for customer service request.
  • Answered phone calls addressing worldwide customer inquiries, placing orders, returns and complaints and providing new product information.
  • Provide electronic debit and disbursement support and technical support for ShipManager software installation
  • Assist customers with credit card accounts, including account maintenance, sales, fee adjustments when required, and general questions.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.

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Top 10 Best States for Customer Specialists

  1. Rhode Island
  2. New Hampshire
  3. Minnesota
  4. Wisconsin
  5. Massachusetts
  6. Ohio
  7. North Dakota
  8. Connecticut
  9. Wyoming
  10. Alaska
  • (320 jobs)
  • (617 jobs)
  • (1,765 jobs)
  • (1,659 jobs)
  • (1,963 jobs)
  • (3,772 jobs)
  • (212 jobs)
  • (773 jobs)
  • (189 jobs)
  • (142 jobs)

Top Customer Specialist Employers

Jobs From Top Customer Specialist Employers

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