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Become A Customer Specialist

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Working As A Customer Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Specialist Do At Autodesk

* industry consortiums, and professional association meetings
* Plan briefings by clarifying and focusing issues, strategizing sales opportunities, building agendas, establishing rapport and verifying customer objectives at pre-briefing events.
* Assist with the development of strategies to enhance customer relationships that will result in immediate and long-term sales and account development
* Act as principal briefing liaison for sales and company executives in scheduling and planning customer briefings at the BUILD Space.
* Assist the account executive and others with preparation of event objectives and messaging, preparing agendas, communicating to and scheduling presenters/attendees, ensuring participation, event follow-up and assisting at all levels as the briefing warrants
* Provide customer feedback, summary information, and follow-up actions to Autodesk attendees, sales, marketing, and product groups.
* Track appropriate reporting of briefing results to briefing program stakeholders
* Work with Named Accounts sales and presenters to uncover new briefing opportunities in addition to effectively meeting key customer briefing objectives
* Work with venue management team to ensure execution of briefing logistics related to space planning and food & beverage

What Does A Customer Specialist Do At Conduent

* Responds to telephone inquiries and complaints using standard scripts and procedures
* Gathers information, researches/resolves inquiries and logs customer calls
* Communicates appropriate options for resolution in a timely manner
* Informs customers about services available and assesses customer needs
* Prepares standard reports to track workload, response time and quality of input
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
* For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form

What Does A Customer Specialist Do At Southern California Edison

* Receive phone calls from customers and updating customer information.
* Resolve customer issues through the research and analysis of data, reconciliation of inquiries or transactions, and utilization of computer programs/systems.
* Negotiate credit arrangements; providing excellent customer service during disaster outage situations; handling sensitive customer information and issues.
* Participate in special projects and coordinating activities which support Power Delivery Services.
* Attend all shifts as assigned, including working overtime as needed with little to no notice.
* Maintain a safety conscious work environment by following Edison safety protocols and safe work practices.
* Perform other responsibilities and duties as assigned

What Does A Customer Specialist Do At Staples

* Be the liaison for the Strategic Account Leader and customers to remove non-strategic selling activities
* Establish and maintain relationships with internal support teams to meet customers’ needs
* Team and collaborate with departments to understand solution opportunities to impact customer satisfaction and retention
* Provide added value at customer sites as well as to assist on program roll-outs, implementations, and retention/sales growth related projects
* Contribute to implementation, retention and growth
* Resolve issues to the customer’s through experience and utilization of available resources. (NSP, Sales Liaison, Transportation , Operations, Resolution Team, Accounting and Supply Chain
* Consistently meet activity goals and daily metrics - e.g outbound dials, selling time, and live contacts. etc.
* Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
* Manage program implementation for new customers
* Utilize salesforce.com to track account and planning activities
* Qualifications

What Does A Customer Specialist Do At Rent The Runway

* Ability to articulate the mission and functionality of RTR stores in a high-paced environment
* Greet customers in a warm and friendly manner in a timely fashion
* Establish client needs and provide direction accordingly
* Advise customers on utilization of merchandise
* Ability to educate customers about the brand
* Manage and maintain walk-in client list guidelines
* Manage and maintain third party appointment software
* Take initiative to assist clients during busy times
* Meet and interact with customers; demonstrate an enthusiastic and positive attitude
* Assist with cleanliness of the store and help maintain visual standards
* Capture customer contact information.
* Sign up new members on RTR.com
* Capable of explaining the benefits of the store and able to leverage this information to close sales during the store’s busiest hours
* Communicate any relevant promotions to customers
* Maximize walk-in conversion by capitalizing on every opportunity to capture a sale
* Make customers feel comfortable and at ease during their wait
* Able to excel in an extremely fast pace environment; multi- tasking between customers

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How To Become A Customer Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Specialist jobs

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Customer Specialist Career Paths

Customer Specialist
Customer Support Specialist Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Support Specialist Service Coordinator Sales Coordinator
Assistant General Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Technical Support Specialist Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Technical Support Technician Systems Administrator Operations Manager
Business Manager
7 Yearsyrs
Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Sales Manager
7 Yearsyrs
Customer Support Specialist Project Manager Program Manager
General Manager
7 Yearsyrs
Support Specialist Program Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Sales Consultant Sales Manager
Office Manager
5 Yearsyrs
Operations Manager Business Analyst Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Project Manager Program Manager General Manager
Regional Manager
8 Yearsyrs
Billing Specialist Accountant Account Manager
Relationship Manager
6 Yearsyrs
Billing Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Operations Manager Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Human Resources Coordinator Senior Technical Recruiter Senior Sales Representative
Senior Representative
5 Yearsyrs
Technical Support Technician Technician Service Technician
Service Manager
7 Yearsyrs
Service Representative Account Executive
Territory Manager
7 Yearsyrs
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Customer Specialist Demographics

Gender

  • Female

    56.2%

  • Male

    41.7%

  • Unknown

    2.2%

Ethnicity

  • White

    78.4%

  • Hispanic or Latino

    11.7%

  • Asian

    7.6%

  • Unknown

    1.7%

  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    57.8%

  • French

    6.4%

  • Mandarin

    4.9%

  • German

    4.4%

  • Italian

    3.9%

  • Chinese

    3.9%

  • Japanese

    3.9%

  • Portuguese

    2.5%

  • Arabic

    2.0%

  • Hindi

    1.5%

  • Russian

    1.5%

  • Tagalog

    1.5%

  • Swahili

    1.0%

  • Vietnamese

    1.0%

  • Cantonese

    1.0%

  • Urdu

    1.0%

  • Swedish

    0.5%

  • Samoan

    0.5%

  • Korean

    0.5%

  • Turkish

    0.5%
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Customer Specialist

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Customer Specialist Education

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Real Customer Specialist Salaries

Job Title Company Location Start Date Salary
Customer Management 4D Specialist Synchro (USA) Ltd. Cambridge, MA Sep 17, 2016 $72,000 -
$92,000
Customer Experience Specialist Entra Health Systems, LLC San Diego, CA Dec 15, 2010 $48,161
Customer Experience Specialist Shoptiques LLC New York, NY Mar 14, 2016 $45,000
Window Furnishings Customer Specialist The Window Outfitters LP Richardson, TX Jan 10, 2013 $45,000

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Top Skills for A Customer Specialist

CustomerServiceSkillsEnsureCustomerSatisfactionChallengingCustomerIssuesEnsureComplianceCreditCardCustomerInquiriesPhoneCallsTechnicalSupportDataEntryLossMitigationOptionsInternalDepartmentsCustomerRelationsHighVolumeCommunicationSkillsCustomerComplaintsForeclosureProductKnowledgeTroubleshootInboundCustomerCallsCustomerSupport

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Top Customer Specialist Skills

  1. Customer Service Skills
  2. Ensure Customer Satisfaction
  3. Challenging Customer Issues
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrate strong customer service skills by consistently connecting with customer and providing prompt, accurate and thorough responses to all inquiries.
  • Prepare food, coffee, and fill supplies to ensure customer satisfaction creating good will, retaining customer retention.
  • Resolve challenging customer issues including device-related troubleshooting, billing, service inquires and more.
  • Managed work order accuracy for entire department to ensure compliance.
  • Retail Sales, including customer service, parts retrieval, and credit card receipts.

Top Customer Specialist Employers

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