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What is a Customer Specialist

Sometimes a service or the product doesn't turn out as satisfactory as the company claimed. In that situation, you contact their customer support for your queries or concerns. The person who handles your case is referred to as a customer specialist. Customer specialists assist clients and customers with their problems, inquiries, and demands about the company's services and products. They ensure all these functions are performed in an accurate and timely manner.

Customer specialists are accountable for processing orders from customers and receiving their payments. They also fully tell about the features and functions of services and products the company offers. Evaluation of customer's problems and providing them instant yet effective solutions via remote communication is also listed as their responsibility.

Enthusiastic specialists usually have the best communication skills and are well aware of customer service. On average, offering their services to several retails and technology companies can make $31,978 per year. If you are looking to choose this job title as a profession, get a bachelor's degree in business.

There is more than meets the eye when it comes to being a Customer Specialist. For example, did you know that they make an average of $17.7 an hour? That's $36,815 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Specialist Do

There are certain skills that many Customer Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Customer Specialist does

How To Become a Customer Specialist

If you're interested in becoming a Customer Specialist, one of the first things to consider is how much education you need. We've determined that 53.7% of Customer Specialists have a bachelor's degree. In terms of higher education levels, we found that 4.6% of Customer Specialists have master's degrees. Even though most Customer Specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Specialist. When we researched the most common majors for a Customer Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Specialist resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Customer Specialist. In fact, many Customer Specialist jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Specialists also have previous career experience in roles such as Cashier or Sales Associate.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Southern Jobs (42)
  2. AT&T Jobs (63)
  3. Apria Healthcare Group Jobs (76)
  4. Robert Half Jobs (66)
  5. Walser Automotive Group Jobs (66)
Average Salary
$36,815
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
248,604
Job Openings
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Customer Specialist Career Paths

Top Careers Before Customer Specialist

Customer Specialist Jobs You Might Like

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Average Salary for a Customer Specialist

Customer Specialists in America make an average salary of $36,815 per year or $18 per hour. The top 10 percent makes over $63,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$36,815
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How much should you be earning as an Customer Specialist? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Customer Specialist Resume Examples

Learn How To Write a Customer Specialist Resume

At Zippia, we went through countless Customer Specialist resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Specialist Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Southern Jobs (42)
  2. AT&T Jobs (63)
  3. Apria Healthcare Group Jobs (76)
  4. Robert Half Jobs (66)
  5. Walser Automotive Group Jobs (66)

Choose From 10+ Customizable Customer Specialist Resume templates

Zippia allows you to choose from different easy-to-use Customer Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Specialist Resume
Customer Specialist Resume
Customer Specialist Resume
Customer Specialist Resume
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Customer Specialist Resume
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Customer Specialist Resume

Customer Specialist Demographics

Customer Specialist Gender Distribution

Male
Male
43%
Female
Female
58%

After extensive research and analysis, Zippia's data science team found that:

  • Among Customer Specialists, 57.5% of them are women, while 42.5% are men.

  • The most common race/ethnicity among Customer Specialists is White, which makes up 60.2% of all Customer Specialists.

  • The most common foreign language among Customer Specialists is Spanish at 60.5%.

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Customer Specialist Education

Customer Specialist Majors

28.4 %

Customer Specialist Degrees

Bachelors

53.7 %

Associate

19.6 %

High School Diploma

15.6 %
Job Openings

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Online Courses For Customer Specialist That You May Like

Customer Service, Customer Support, And Customer Experience
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4.4
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Customer Service
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How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
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Master Customer Service using this practical customer care course...

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Top Skills For a Customer Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.2% of Customer Specialists listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Customer Specialist

Some places are better than others when it comes to starting a career as a Customer Specialist. The best states for people in this position are Massachusetts, New York, New Jersey, and Connecticut. Customer Specialists make the most in Massachusetts with an average salary of $69,937. Whereas in New York and New Jersey, they would average $67,393 and $57,931, respectively. While Customer Specialists would only make an average of $55,710 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Massachusetts

Total Customer Specialist Jobs:
2,681
Highest 10% Earn:
$144,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Specialist Jobs:
1,088
Highest 10% Earn:
$120,000
Location Quotient:
1.07
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Customer Specialist Jobs:
3,022
Highest 10% Earn:
$140,000
Location Quotient:
0.77
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Specialists

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Top Customer Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Specialists and discovered their number of Customer Specialist opportunities and average salary. Through our research, we concluded that Best Buy was the best, especially with an average salary of $30,116. Wells Fargo follows up with an average salary of $32,749, and then comes JPMorgan Chase & Co. with an average of $33,673. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Specialist. The employers include Autodesk, Lowe's, and Stripe

Most Common Employers For Customer Specialist

RankCompanyZippia ScoreAverage Customer Specialist SalaryAverage Salary
1$39,826
2$38,289
3$37,479
4$36,696
5$36,667
6
6.Army and Air Force Exchange Service
$36,519

Becoming a Customer Specialist FAQs

How much do customer service specialists make?

Customer service specialists make between $29,000 to $37,000 annually, or between $14 -19 an hour. It's considered an entry-level position that requires minimum education and no experience.

Is customer service specialist a good job?

Yes, being a customer service specialist is a good job if you enjoy a steady flow of interaction with people. Customer service specialists often work in call centers or remotely, helping to serve or resolve customer issues.

What is a customer care specialist's job description?

A customer care specialist's job description consists of a person who answers and addresses a customer's questions or complaints about their company's products or services. Customer care specialists are also often required to keep documentation of all customer interactions with the support team.

What is a customer service specialist's job description?

A customer service specialist's job description consists of a person who answers and addresses customers' questions or complaints. Generally, customer service specialists provide a higher level of customer support than customer service.

What is a customer specialist?

A customer care specialist is the first person a customer speaks with when they need to resolve an issue. Customer specialists may deal with customers having a variety of problems, including but not limited to:

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