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Working as a Customer Specialist

There is more than meets the eye when it comes to being a customer specialist. For example, did you know that they make an average of $16.06 an hour? That's $33,397 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Specialist Do

There are certain skills that many customer specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer specialist, we found that a lot of resumes listed 10.9% of customer specialists included communication, while 9.9% of resumes included customer transactions, and 9.9% of resumes included accurate processing. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer specialist job title. But what industry to start with? Most customer specialists actually find jobs in the technology and pharmaceutical industries.

How To Become a Customer Specialist

If you're interested in becoming a customer specialist, one of the first things to consider is how much education you need. We've determined that 45.1% of customer specialists have a bachelor's degree. In terms of higher education levels, we found that 6.3% of customer specialists have master's degrees. Even though most customer specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer specialist. When we researched the most common majors for a customer specialist, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer specialist resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer specialist. In fact, many customer specialist jobs require experience in a role such as customer service representative. Meanwhile, many customer specialists also have previous career experience in roles such as cashier or sales associate.

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Average Salary$33,397
Job Growth Rate-2%

Customer Specialist Jobs

Customer Specialist Career Paths

Top Careers Before Customer Specialist

Cashier
13.7%

Top Careers After Customer Specialist

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Specialist

Customer Specialists in America make an average salary of $33,397 per year or $16 per hour. The top 10 percent makes over $88,000 per year, while the bottom 10 percent under $12,000 per year.
Average Salary
$33,397

Best Paying Cities

Average Salary
Salary Range33k - 87k$54k$54,372
Salary Range34k - 75k$52k$51,551
Salary Range31k - 77k$49k$49,393
Salary Range31k - 77k$49k$49,146
Salary Range31k - 54k$41k$40,993
Salary Range25k - 60k$40k$39,554
$21k
$87k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Specialist-Lebanon (4751)
Customer Specialist-Lebanon (4751)
Domino's Pizza
Domino's Pizza
10/31/2020
10/31/2020
$20,87010/31/2020
$20,870
Customer Success Specialist
Customer Success Specialist
Fox Pest Control
Fox Pest Control
10/30/2020
10/30/2020
$25,04410/30/2020
$25,044
Temporary Customer Experience-Consumer Specialist
Temporary Customer Experience-Consumer Specialist
Red Wing Shoe Company, Inc.
Red Wing Shoe Company, Inc.
10/30/2020
10/30/2020
$31,30510/30/2020
$31,305
Customer Success Specialist-Everyday Banking
Customer Success Specialist-Everyday Banking
Wells Fargo
Wells Fargo
10/29/2020
10/29/2020
$37,56610/29/2020
$37,566
Temporary Customer Experience-Consumer Specialist
Temporary Customer Experience-Consumer Specialist
Red Wing Shoe Company
Red Wing Shoe Company
10/29/2020
10/29/2020
$31,30510/29/2020
$31,305
See More Recent Salaries

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Customer Specialist Demographics

Gender

female

55.3%

male

40.0%

unknown

4.7%

Ethnicity

White

60.6%

Hispanic or Latino

17.8%

Black or African American

10.5%

Foreign Languages Spoken

Spanish

60.5%

French

7.5%

Mandarin

3.3%
See More Demographics

Customer Specialist Education

Majors

Degrees

Bachelors

45.1%

High School Diploma

20.8%

Associate

17.1%

Entry Level Jobs For Becoming A Customer Specialist

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.9% of customer specialists listed communication on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Specialist

Some places are better than others when it comes to starting a career as a customer specialist. The best states for people in this position are Massachusetts, Connecticut, New York, and Rhode Island. Customer specialists make the most in Massachusetts with an average salary of $54,634. Whereas in Connecticut and New York, they would average $49,212 and $49,161, respectively. While customer specialists would only make an average of $48,793 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Customer Specialist Jobs:
320
Highest 10% Earn:
$111,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Specialist Jobs:
617
Highest 10% Earn:
$108,000
Location Quotient:
1.26
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Customer Specialist Jobs:
453
Highest 10% Earn:
$101,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Specialist Resume

At Zippia, we went through countless customer specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer specialists and discovered their number of customer specialist opportunities and average salary. Through our research, we concluded that Best Buy was the best, especially with an average salary of $61,949. JPMorgan Chase follows up with an average salary of $75,304, and then comes J. C. Penney with an average of $34,178. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer specialist. The employers include Citi, Brooks Brothers Group, and Vivint Solar

1. Best Buy
4.8
Avg. Salary: 
$61,949
Customer Specialists Hired: 
1,379+
2. JPMorgan Chase
4.9
Avg. Salary: 
$75,304
Customer Specialists Hired: 
123+
3. J. C. Penney
4.3
Avg. Salary: 
$34,178
Customer Specialists Hired: 
108+
4. Comcast
4.7
Avg. Salary: 
$49,284
Customer Specialists Hired: 
107+
5. AC Moore
4.0
Avg. Salary: 
$26,606
Customer Specialists Hired: 
81+
6. Apria Healthcare
4.4
Avg. Salary: 
$59,313
Customer Specialists Hired: 
76+

Recently Added Customer Specialist Jobs

Updated October 2, 2020