Customer specialist vs accounts receivable specialist

The differences between customer specialists and accounts receivable specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer specialist and an accounts receivable specialist. Additionally, an accounts receivable specialist has an average salary of $39,873, which is higher than the $38,371 average annual salary of a customer specialist.

The top three skills for a customer specialist include customer transactions, client facing and phone calls. The most important skills for an accounts receivable specialist are customer service, patients, and data entry.

Customer specialist vs accounts receivable specialist overview

	Customer Specialist	Accounts Receivable Specialist
Yearly salary	$38,371	$39,873
Hourly rate	$18.45	$19.17
Growth rate	-4%	-8%
Number of jobs	202,965	61,988
Job satisfaction	-	4.5
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Average age	40	46
Years of experience	12	12

What does a customer specialist do?

A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.

What does an accounts receivable specialist do?

Accounts receivable specialists are members of the organization's finance or accounting department. They are responsible for managing the collection of payments for the company. They prepare official receipts and coordinate with account payable specialists from other companies with pending payables. They ensure that clients pay on time, and they also follow up on payments when necessary. They are responsible for checking whether the clients have already paid in full. Accounts receivable specialists are in charge of updating accounting records as well to ensure that client records are up to date.

Customer specialist vs accounts receivable specialist salary

Customer specialists and accounts receivable specialists have different pay scales, as shown below.

	Customer Specialist	Accounts Receivable Specialist
Average salary	$38,371	$39,873
Salary range	Between $22,000 And $66,000	Between $31,000 And $50,000
Highest paying City	New York, NY	Washington, DC
Highest paying state	New York	Connecticut
Best paying company	AbbVie	InfosysPublicService
Best paying industry	-	Technology

Differences between customer specialist and accounts receivable specialist education

There are a few differences between a customer specialist and an accounts receivable specialist in terms of educational background:

	Customer Specialist	Accounts Receivable Specialist
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Customer specialist vs accounts receivable specialist demographics

Here are the differences between customer specialists' and accounts receivable specialists' demographics:

	Customer Specialist	Accounts Receivable Specialist
Average age	40	46
Gender ratio	Male, 42.5% Female, 57.5%	Male, 18.2% Female, 81.8%
Race ratio	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 12.9% Unknown, 4.2% Hispanic or Latino, 19.0% Asian, 3.9% White, 59.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between customer specialist and accounts receivable specialist duties and responsibilities

Customer specialist example responsibilities.

Create powerpoint presentations as well as presented.
Used a CRM tool effectively to track all customer interactions and setup follow up.
Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
Prepare and process documents and correspondence for Medicare audit.

Accounts receivable specialist example responsibilities.

Manage profitable accounts receivable ledgers for existing and new clientele maintaining accuracy of monies enter to appropriate relate account.
Perform accounts reconciliations, complex invoice research, statement reconciliations, complex invoice research, statement reconciliation and journal entries.
Follow company's standard operating procedures in cooperation with Medicare, Medicaid and private insurance providers to resolve billing issues.
Cash and credit allocation of customer payments in ROSS ERP system.
Prepare PowerPoint presentations, word documents, letters and spreadsheets while meeting deadlines.
Reconcile direct billing accounts and adjust product pricing utilizing JD Edwards EnterpriseONE ERP system.

Customer specialist vs accounts receivable specialist skills

Common customer specialist skills

Customer Transactions, 11%
Client Facing, 8%
Phone Calls, 7%
Customer Loyalty, 6%
Related Training, 6%
Customer Service, 5%

Common accounts receivable specialist skills

Customer Service, 15%
Patients, 9%
Data Entry, 5%
Credit Card Payments, 4%
Reconciliations, 4%
Accounts Receivables, 3%

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Customer Specialist
Customer Specialist vs Accounts Receivable Specialist

Updated January 8, 2025

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