Customer specialist vs customer engagement specialist

Differences between customer specialist and customer engagement specialist duties and responsibilities

Customer specialist example responsibilities.

• Create powerpoint presentations as well as presented.
• Used a CRM tool effectively to track all customer interactions and setup follow up.
• Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
• Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
• Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
• Prepare and process documents and correspondence for Medicare audit.
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Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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