Customer specialist vs customer service technician

The differences between customer specialists and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer specialist and a customer service technician. Additionally, a customer specialist has an average salary of $38,371, which is higher than the $36,757 average annual salary of a customer service technician.

The top three skills for a customer specialist include customer transactions, client facing and phone calls. The most important skills for a customer service technician are basic math, math, and pathogens.

Customer specialist vs customer service technician overview

	Customer Specialist	Customer Service Technician
Yearly salary	$38,371	$36,757
Hourly rate	$18.45	$17.67
Growth rate	-4%	-4%
Number of jobs	202,965	282,953
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer specialist do?

A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

Customer specialist vs customer service technician salary

Customer specialists and customer service technicians have different pay scales, as shown below.

	Customer Specialist	Customer Service Technician
Average salary	$38,371	$36,757
Salary range	Between $22,000 And $66,000	Between $27,000 And $49,000
Highest paying City	New York, NY	Newark, DE
Highest paying state	New York	Massachusetts
Best paying company	AbbVie	GAVS Technologies
Best paying industry	-	Manufacturing

Differences between customer specialist and customer service technician education

There are a few differences between a customer specialist and a customer service technician in terms of educational background:

	Customer Specialist	Customer Service Technician
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer specialist vs customer service technician demographics

Here are the differences between customer specialists' and customer service technicians' demographics:

	Customer Specialist	Customer Service Technician
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 11.1% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer specialist and customer service technician duties and responsibilities

Customer specialist example responsibilities.

Create powerpoint presentations as well as presented.
Used a CRM tool effectively to track all customer interactions and setup follow up.
Identify or create customer wants and needs and offer solutions/benefits to upsell new or additional services.
Install, remove, rearrange, program, test, troubleshoot and maintain fiber and copper network services.
Process all new patient referrals as assigned and verifying that all the necessary requirements are meet according to Medicare s guidelines.
Prepare and process documents and correspondence for Medicare audit.

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Customer specialist vs customer service technician skills

Common customer specialist skills

Customer Transactions, 11%
Client Facing, 8%
Phone Calls, 7%
Customer Loyalty, 6%
Related Training, 6%
Customer Service, 5%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

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Office and Administrative Industry
Customer Specialist
Customer Specialist vs Customer Service Technician

Updated January 8, 2025

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