Customer specialist demographics and statistics in the US
Customer specialist demographics research summary. Zippia estimates customer specialist demographics and statistics in the United States by using a database of 30 million profiles. Our customer specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer specialists after extensive research and analysis:
- There are over 816,979 customer specialists currently employed in the United States.
- 57.5% of all customer specialists are women, while 42.5% are men.
- The average customer specialist age is 40 years old.
- The most common ethnicity of customer specialists is White (55.3%), followed by Hispanic or Latino (19.9%), Black or African American (11.1%) and Asian (7.5%).
- In 2022, women earned 93% of what men earned.
- 7% of all customer specialists are LGBT.
- Customer specialists are 50% more likely to work at private companies in comparison to public companies.
On this page
Customer specialist demographics by:
Customer specialist gender statistics
57.5% of customer specialists are women and 42.5% of customer specialists are men.
- Female, 57.5%
- Male, 42.5%
Customer specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 57.5% |
| Male | 42.5% |
Customer specialist gender pay gap
Women earn 93¢ for every $1 earned by men
Male income
$42,863
Female income
$39,744
Customer specialist gender ratio over time
This data breaks down the percentage of men and women in customer specialist positions over time. Currently, 57.5% of customer specialists are female.
Customer specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 40.55% | 59.45% |
| 2011 | 40.39% | 59.61% |
| 2012 | 42.07% | 57.93% |
| 2013 | 42.56% | 57.44% |
| 2014 | 43.12% | 56.88% |
| 2015 | 42.99% | 57.01% |
| 2016 | 43.62% | 56.38% |
| 2017 | 44.09% | 55.91% |
| 2018 | 42.65% | 57.35% |
| 2019 | 42.16% | 57.84% |
| 2020 | 42.88% | 57.12% |
| 2021 | 42.45% | 57.55% |
Customer specialist related jobs gender ratio
We compared customer specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Specialist | 42% | 58% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer specialist demographics by race
The most common ethnicity among customer specialists is White, which makes up 55.3% of all customer specialists. Comparatively, 19.9% of customer specialists are Hispanic or Latino and 11.1% of customer specialists are Black or African American.
- White, 55.3%
- Hispanic or Latino, 19.9%
- Black or African American, 11.1%
- Asian, 7.5%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Customer specialist race
| Customer specialist race | Percentages |
|---|---|
| White | 55.3% |
| Hispanic or Latino | 19.9% |
| Black or African American | 11.1% |
| Asian | 7.5% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Customer specialist race and ethnicity over time
See how customer specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.69% | 11.33% | 6.84% | 15.95% |
| 2011 | 62.41% | 11.62% | 6.97% | 15.82% |
| 2012 | 61.61% | 11.50% | 6.78% | 16.68% |
| 2013 | 61.96% | 11.33% | 6.95% | 16.35% |
| 2014 | 61.34% | 11.27% | 7.26% | 16.54% |
| 2015 | 60.72% | 11.02% | 7.05% | 17.65% |
| 2016 | 59.83% | 11.51% | 7.29% | 17.55% |
| 2017 | 60.75% | 10.93% | 7.25% | 17.37% |
| 2018 | 60.57% | 10.50% | 7.43% | 17.75% |
| 2019 | 60.16% | 10.70% | 7.23% | 18.27% |
| 2020 | 57.60% | 10.10% | 7.38% | 18.88% |
| 2021 | 55.29% | 11.07% | 7.55% | 19.90% |
Customer specialist wage gap by race
According to our data, asian customer specialists have the highest average salary compared to other ethnicities. Black or african american customer specialists have the lowest average salary at $41,908.
| Ethnicity | Salary |
|---|---|
| Unknown | $42,033 |
| White | $43,027 |
| Black or African American | $41,908 |
| Asian | $44,640 |
| Hispanic or Latino | $42,763 |
Average customer specialist age
See how the average age of customer specialists varies based on ethnicity and gender.
Male
Female
Customer specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer specialist age breakdown
The average age of customer specialists is 40+ years years old, representing 49% of the customer specialist population.
Customer specialist age breakdown
| Customer Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer specialist educational attainment
The most common degree for customer specialists is bachelor's degree, with 54% of customer specialists earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 16%.
- Bachelor's, 54%
- Associate, 20%
- High School Diploma, 16%
- Master's, 5%
- Other Degrees, 5%
Customer specialists by degree level
| Customer specialist degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Associate | 20% |
| High School Diploma | 16% |
| Master's | 5% |
| Other Degrees | 5% |
Customer specialist jobs you might like
Customer specialist wage gap by degree level
According to the data, customer specialists with a Master's degree earn more than those without, at $53,499 annually. With a Bachelor's degree, customer specialists earn a median annual income of $49,171 compared to $40,429 for customer specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $53,499 |
| High School Diploma or Less | $37,599 |
| Bachelor's Degree | $49,171 |
| Some College/ Associate Degree | $40,429 |
Customer specialist employment statistics
Most customer specialists work for a private in the retail industry.
Company size where customer specialists work
Below, you can see the size of companies where customer specialists work.
Customer specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 48% |
Customer specialist jobs by company type
Employees with the customer specialist job title have their preferences when it comes to working for a company. For instance, most customer specialists prefer to work at private companies over public companies.
Customer specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 47% |
| Private | 50% |
| Government | 1% |
Customer specialist jobs by industry
The most common industries for customer specialists are retail, technology and finance.
Customer specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Retail | 14% |
| Technology | 9% |
| Finance | 7% |
| Professional | 7% |
| Transportation | 5% |
| Manufacturing | 5% |
| Internet | 4% |
| Health Care | 4% |
| Hospitality | 4% |
| Media | 3% |
| Telecommunication | 3% |
| Start-up | 3% |
| Insurance | 3% |
| Education | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Energy | 1% |
Customer specialist turnover and employment statistics
Customer specialist unemployment rate over time
The unemployment rate for customer specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer specialist unemployment rate by year
| Year | Customer specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer specialist tenure
The average customer specialist stays at their job for 1-2 years, based on the 7,290 customer specialists resumes in Zippia's database.
Customer specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 28% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 14% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer specialist LGBT ratio compared to similar jobs
Review the percent of customer specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Specialist | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Investigator | 8.99% | 9,442 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Personnel Associate | 15.31% | 709 |
Similar customer specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| File Keeper | 8.60% | 3,419 |
| Credit Investigator | 8.99% | 9,442 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Personnel Associate | 15.31% | 709 |
Foreign languages spoken by customer specialists
The most common foreign language among customer specialists is Spanish at 60.5%. The second-most popular foreign language spoken is French at 7.5% and Portuguese is the third-most popular at 3.3%.
- Spanish, 60.5%
- French, 7.5%
- Portuguese, 3.3%
- Mandarin, 3.3%
- Italian, 3.3%
- Other, 22.1%
Customer specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.5% |
| French | 7.5% |
| Portuguese | 3.3% |
| Mandarin | 3.3% |
| Italian | 3.3% |
| Other | 22.1% |
