Customer Specialist Education Requirements And Courses

Customer specialist education requirements

Updated January 8, 2025

2 min read

Usually, customer specialists don't need a college education. The most common degree for customer specialists is bachelor's degree with 54% graduates, with only 20% customer specialist graduates earning associate degree. Customer specialists who decided to graduate from college often finish University of Phoenix or Ohio State University. Some good skills to have in this position include customer transactions, client facing and phone calls.

Popular customer specialist certifications include Certified Pharmacy Technician (CPhT), Certified Billing and Coding Specialist (CBCS), or Certified Customs Specialist (CCS). To improve customer specialist qualification and skills, we prepared some online courses to help in customer specialist education paths.

What education do you need to become a customer specialist?

What degree do you need to be a customer specialist?

The most common degree for customer specialists is bachelor's degree, with 54% of customer specialists earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 16%.

Bachelor's, 54%

Associate, 20%

High School Diploma, 16%

Master's, 5%

Other Degrees, 5%

What should I major in to become a customer specialist?

You should major in business to become a customer specialist. 28% of customer specialists major in business. Other common majors for a customer specialist include psychology and communication.

Business, 28%

Psychology, 8%

Communication, 7%

Criminal Justice, 5%

Other Majors, 52%

Best majors for customer specialists

Rank	Major	Percentages
1	Business	28.4%
2	Psychology	7.9%
3	Communication	6.6%
4	Criminal Justice	5.5%
5	General Studies	5.1%

Show more common customer specialist majors

20 best online courses for customer specialists

Advertising disclosure

1. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

5. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

7. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

8. Customer Service Training: Dealing with Difficult Customers

4.5

(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

9. Customer Service: 6 Keys To Exceptional Customer Service

4.6

(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

4.5

(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

13. Brilliant Customer Service: How to Impress your Customers!

4.7

(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. Dealing With Angry Customers

4.3

(254)

Skills and Techniques for Handling Most Customer Situations...

15. Customer Retention: Maximise Your Profits

4.6

(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

16. Business Communication Skills: Handling Clients & Customers

4.4

(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

17. Customer Service: Keep 'em coming back!

4.5

(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. The Customer: Develop Customer Centric Metrics (BITE SIZE)

(422)

To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully...

19. Outstanding Customer Service - The Ultimate Guide!

4.5

(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

20. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Average customer specialist salary by education level

According to our data, customer specialists with a Master's degree earn the highest average salary, at $53,499 annually. Customer specialists with a Bachelor's degree earn an average annual salary of $49,171.

Customer specialist education level	Customer specialist salary
Master's Degree	$53,499
High School Diploma or Less	$37,599
Bachelor's Degree	$49,171
Some College/ Associate Degree	$40,429