Customer specialist job description

You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure)
Backup childcare Tuition assistance for yourself and dependents Generous employee discount Medical, dental, paid time off Rewards/discounts for learning about new products Self-paced learning in sales, leaderships, time management, inclusion & diversity and so much more.
Seasonal employees also receive our generous employee discount.

Customer Experience Specialists are the face of Best Buy for everyone who visits our stores. They are obsessed with finding the right solutions to fit each person's immediate and future needs. Specialists build long lasting relationships with our customers as they provide unique and personalized service over time.

Customer Experience Specialists are given the full training necessary to recommend the right products and services to each customer. This includes fundamentals of delivering world-class product knowledge and customer service in a customer obsessed environment. You will be trained in the department that most interest you and be exposed to learning about new and exciting product categories as they are developed.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.

We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.


Key Responsibilities
Greets, welcomes, and engages with customers in a warm and friendly manner. Uses acquired skills and knowledge to recommend products and services to meet customers' current and future needs. Serves as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers. Assists customers with their sales orders, returns, and exchanges. Applies the appropriate knowledge and expertise through ongoing learning and self-development. Utilizes available tools to stay current on skills and promotional initiatives. Helps execute profitable growth through critical business drive times while supporting our customer obsession. Maintains merchandising and ensures their department is clean and well stocked. Works in cooperation with their supervisor and associates in other departments.
Basic Qualifications
Working and thriving in a fast-paced, team-oriented environment Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)

We have a great opportunity for a motivated IT Help Desk/Internal Customer Experience Specialist! Are you an IT Help Desk/Customer Service professional who is passionate about providing exceptional customer service and helping elevate internal customer experiences? Then we have a position for you. This position is responsible for providing analysis, report, and security functions for users of mid and large scale IT systems---essentially IT Help Desk/troubleshooting related inquires from internal departments across a company, located in the Danville, KY area. This role performs duties listed below in management and administration of mid and large scale systems delivering a high level of customer service under the supervision of the Information Technology Manager . Ability to work independently, make independent decisions, lead and guide others is a requirement. Apply today to be considered for this great IT Help Desk role.
Major responsibilities


-Equipment used/Special Skills required for IT Help Desk: Personal computers, minicomputers, and other related hardware and software


- Use collected information to identify gaps and recommend approaches to strengthen customer experience metrics


- Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence


- Work in a high-volume, fast-paced, strategic environment


- Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience


- Develop marketing and engagement strategies for new products or services
-Associate’s Degree in Computer Science, Information Systems, or a related field. Equivalent experience may be substituted.


-Two (2) years’ experience in healthcare information systems preferred or IT Help Desk related experience required


-A+, Net+, Security+, MCP (SA,SE), ITIL, Microsoft MTA (Any preferred, All a plus).


- Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities


- Strong skills in business writing, including the use of email correspondence


- Proven ability to interpret and analyze data to enhance customers' experiences


- Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise


- Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)


Candidates that match the necessary skills and are in urgent need of employment should contact us today!

Job DescriptionThis position is the primary support for a multifunctional Call Center (One-Call), efficiently answers calls and then dispatches Techs to support the needs of the hospital while providing exemplary service and customer care to every caller. Requires an individual with strong organizational skills, the ability to work in a varied and busy atmosphere and an individual who can independently organize and prioritize the workload to support the goals and objectives of the staff.

Efficiently and quickly answering, an average of 600 incoming calls in an expedient and courteous manner using the prescribed phraseology.

Clear communication skills - efficiently answering questions, providing the correct information when dispatching the call, paging a tech, perception in order to recognize callers as individuals who deserver personalized service.

Ability to effectively listening to truly understand a caller's clinical need in order to triage calls to on-site and off-site locations according to call rotation.

Ability to take responsibility for the caller's needs - recognize callers as individuals who deserve personalize service and when all possible handle requests without transfers.
Responding to requests to page staff members as well as retrieval of dispatched pages. Changing the current paging status as requested by the holder of the pager. Ability to remain calm, have self-control, be professional, positive and courteous when interacting with callers, despite a caller's reaction, even in difficult situations is critical part to the success of the position. A caller can be clear on their needs, confused as to what is needed, irate, etc. and the need is to understand what the ask is and focus on the solution without escalating. Manage the ability to multi-task and toggle between multiple screens seamlessly. Performs data entry for multiple systems in an accurate, consistent manner to allow for analysis of calls received and work performed, as well as related to the department function to improve operations. Manages priorities and organizes workload to ensure consistent and timely support of call dispatch center. Understands when to escalate any unusual or difficult problems with callers, telephones, paging system or answering service to the manager. Ability to connect with callers and empathize with them is a key component to this position. Empathy is the ability to understand another person's emotions and to understand their point of view. Works effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles.

Administrative Responsibilities

Manages a variety of routine secretarial and administrative duties. Activities include but are not limited to: handling department and staff confidentiality, scheduling appointments; coordinating the front office for a professional appearance, ensures department electronics, such as printers etc. are functioning, coordinates with other department staff to ensure all department locations have a presentable appearance, preparing and distributing meeting/committee agendas and minutes Responsible for preparing a variety of documents including but not limited to open purchase orders, regular purchase orders, personnel forms, and other administrative forms. Uses word processor as appropriate to proofread for content, correct typing or spelling errors and format documents. Photocopies and maintains copies of documents and other materials in a timely, systematic method to ensure easy retrieval of information as needed. Supports other secretarial, clerical and materials management functions during support staff absences as directed. Will provide back-up support during extremely busy times as directed. Acts as liaison to other Hospital departments or outside vendors.

Other

Acts as liaison to other Hospital departments or outside vendors. Performs all other duties or special projects that are department specific, and that are appropriate to this level of position.

Special Projects:

Performs other administrative duties that contribute to a high performing department as required or directed.


Qualifications

High school diploma required. Graduate of secretarial science program or Associates degree preferred. Phone-based customer service and/or call center experience encouraged; hospital/medical environment preferred Knowledge of medical terminology preferred Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer questions and give pertinent information Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing and to take complete and accurate messages. Excellent spelling and grammar skills. Skilled in basic PC computer skills, software such as word processing, spreadsheet and database applications. Experience with Microsoft Office. Candidate must have the ability to use critical thinking, problem solving and good judgment. Ability to work well with all levels of personnel. Organized; able to establish priorities and meet deadlines. Basic understanding and use of medical terminology. Able to maintain sensitive and confidential information. Promotes and maintains a professional demeanor both personally and for the Hospital. Able to function independently and perform routine department procedures without supervision.
Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.