Customer specialist resume examples from 2025
Land interviews using Zippia's AI-powered resume builder.
All resume examples
How to write a customer specialist resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in customer specialist-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the customer specialist position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a customer specialist resume:
- Customer Transactions
- Client Facing
- Phone Calls
- Customer Loyalty
- Related Training
- Customer Service
- Patients
- CRM
- Product Knowledge
- Data Entry
- PowerPoint
- Strong Customer Service
- Customer Support
- Customer Inquiries
- Work Ethic
- Customer Care
- Credit Card
- Outbound Calls
- Excellent Interpersonal
- Technical Support
- Provide Technical Assistance
- Customer Interaction
- Technical Troubleshooting
- Technical Issues
- Customer Retention
- Post Sales
- Troubleshoot
- Inbound Customer Calls
- Windows
- Customer Feedback
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write customer specialist experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great customer specialist resumes:
Work history example #1
Customer Specialist
Bank of America
- Assisted with account information and security questions; concerning online banking.
- Assisted manager with human resources, payroll, and personnel functions.
- Maintained active communication with other departments to ensure everyone as a team is understood and effectively completed their job.
- Provided insight to senior management to improve inter-site communication and identify pitfalls between fulfillment and sales partners.
- Maintained close communication with upper-management to supervise the offshore BAML continuum team to ensure daily tasks are completed punctually and accurately.
Work history example #2
Customer Solutions Specialist
Verizon
- Satisfied monthly sales quotas by selling telecommunication and data services.
- Registered services with SCAN listener and setup OID entries for client communication with DB.
- Designed and executed time-saving techniques and processes to improve efficiency, communication, and overall productivity.
- Resolved customer concerns through effective and efficient communication.
- Used technical publications to troubleshoot large variety of products such as cellular phones, tablets, and other personal devices.
Work history example #3
Lead Customer Service Representative
UnitedHealth Group
- Supported members of a Medicare/Medicaid-based insurance plan participating in the Benefit Credit program.
- Selected by Management to initiate additional systems that expanded communication training for those seeking promotional supervisory roles.
- Managed Medicare and Medicaid claims processing as well as VA, COBRA and HIPPA issues.
- Excelled at communication in several diverse situations and received praise for handling multiple customers with different nationalities.
- Followed all HIPAA Privacy and Security Regulations by appropriately handling patient information and claim information.
Work history example #4
Customer Service Representative Supervisor
Verizon
- Provided technical troubleshooting and assistance to customers and internal divisions for clarification on installations, orders, and upgrades.
- Conducted monthly inventory and audits; organized and analyzed corporate operation reports and invoices.
- Assisted customers with new products and services, handled billing inquiries, and performed minor telephone troubleshooting.
- Resolved customer concerns through effective and efficient communication.
- Operated a personal computer to access multiple systems to perform and analyze communication test results.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Associate's Degree in computer science
Northern Illinois University, DeKalb, IL
2005 - 2007
High School Diploma
2011 - 2011
Highlight your customer specialist certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your customer specialist resume:
- Certified Pharmacy Technician (CPhT)
- Certified Billing and Coding Specialist (CBCS)
- Certified Customs Specialist (CCS)
- Certified Sales Professional (CSP)
- Certified Criminal Justice Specialist (CCJS)
- Customs Broker License
- Certified Information Technology Professional (CITP)
- Certified Customer Service Specialist (CSS)
- Microsoft Office Specialist Master Certification (MOS)