Customer Specialist

Customer Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 7,290 Customer Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Customer Specialist Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Specialist Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Specialist CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Customer Specialists, the skill that stands out above all others in terms of how frequently it shows up on customer specialist resumes is customer service, which is more than twice as common as the next common skill: technical support. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a customer specialist.
Top Skills for a Customer Specialist
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Specialist

  • Head Photo Specialist position which allowed me manage 4-7 people.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Run a calling campaign, Answer calls, Do reports, spread sheets, and follow up emails.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Experience with POS system, cash-handling, using a calculator, & applying coupons.

Example # 2

Customer Specialist

  • Assist providers with claims and authorizations Navigate many complex systems to help resolve provider issues.
  • Write Medicare complaints for Quality of care and coverage determinations.
  • Received calls from members and healthcare providers inquiring about benefits, eligibility, and medical healthcare claim issues.
  • Work closely with the Elderly and Disabled on Medicare Insurance plans.
  • Provide incoming callers with guidance in choosing a Medicare Drug Plan.

Example # 3

Customer Specialist

  • Lowered monthly rates by reviewing and educating customers on all program,internet, home phone, and bundling options available.
  • answered billing and technical questions for DIRECTV customers
  • Assist customers with their Internet services.
  • Troubleshooted for any issues with the customer's internet.
  • Case Management for Chrysler (FCA).

Example # 4

Customer Relations Specialist

  • Forecasted and managed monthly $8 million CRM Operations Budget.
  • Interview and train new employees Supervise cashier's performance Balance tills and complete daily deposits Create schedules for cashiers
  • Received numerous positive reviews acknowledging dedication to excellent customer service.
  • Managed difficult customer situations and respond promptly to customer needs.
  • Stock store shelves and end-caps with merchandise when it is delivered to the store.

Show More
We compared 7,290 sample customer specialist resumes with job offers and found that the average years of experience required for a customer specialist job required by employers is 1.0 years.
How much work experience do employers want to see?
The average customer specialist job listing asks for 1.0 years of work experience.
How much work experience does the average customer specialist candidate have?
The average customer specialist resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your customer specialist skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer specialist resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a customer specialist, you may wonder exactly how your education section should look. Customer Specialist roles often require a High School Diploma degree or higher, so the majority of customer specialist resumes that we looked at contained a high school diploma degree.
Show More
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Specialist Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Specialists. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Specialists to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%