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Customer specialist skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Joe Conto,
Joe Conto
Customer specialist example skills
Below we've compiled a list of the most critical customer specialist skills. We ranked the top skills for customer specialists based on the percentage of resumes they appeared on. For example, 10.5% of customer specialist resumes contained customer transactions as a skill. Continue reading to find out what skills a customer specialist needs to be successful in the workplace.

15 customer specialist skills for your resume and career

1. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how customer specialists use customer transactions:
  • Provide customer service transactions, basic tier 1 troubleshooting on devices, billing and service inquiries and all other customer transactions.
  • Handle orders from customers via multiple channels and presented valued added services to assist with customer transactions.

2. Client Facing

Here's how customer specialists use client facing:
  • Train Customer Success Specialists and other client facing employees to maintain a consistent outward message and improve relations between departments.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer specialists use phone calls:
  • Manage customer communication via incoming telephone calls and emails in a timely and professional manner.
  • Retained ADT residential customers via inbound/outbound phone calls and/or correspondence.

4. Customer Loyalty

Here's how customer specialists use customer loyalty:
  • Deliver world class customer service by building rapport to develop customer satisfaction and also customer loyalty.
  • Managed the Customer Loyalty survey program from sample collection to customer experience enhancement.

5. Related Training

Here's how customer specialists use related training:
  • Created and developed course content for photography-related training sessions.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer specialists use customer service:
  • Managed multiple time sensitive projects effectively through shifting priorities and critical decision making while still providing quality customer service.
  • Helped company maintain the highest customer service ratings including communication skills, listening skills, problem resolution and politeness.

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7. Patients

Here's how customer specialists use patients:
  • Verified insurance eligibility and benefits of patients that were being provided oxygen home and travel units and durable medical equipment.
  • Conducted follow-up calls for patients whom screenings uncovered the possibility of significant disease.

8. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer specialists use crm:
  • Managed a book of 600+ members and kept track of sales using our CRM, Microsoft Excel and Google Calendar.
  • Migrate customer invoices to detailed mapping on Sales Force CRM to provide consolidated view of all customer purchases and renewals

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer specialists use product knowledge:
  • Assist customers by providing product knowledge and professional opinion.
  • Maintained detailed sales product knowledge, including competitive information.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer specialists use data entry:
  • Verify insurance benefits, physician orders, customer information, data entry and order examination.
  • Complete supporting paperwork and data entry as required; accurately capture customer information.

11. PowerPoint

Here's how customer specialists use powerpoint:
  • Created and presented PowerPoint presentations and statistical charts for business leaders.
  • Created and presented PowerPoint to Customer Advocate training class to inform of new products available to customers.

12. Strong Customer Service

Here's how customer specialists use strong customer service:
  • Demonstrated strong customer service skills during interactions with internal and external customers via phone and face to face.
  • Developed strong customer service skills while totaling orders in Point-Of-Sale.

13. Customer Support

Here's how customer specialists use customer support:
  • Provided customer support service to existing accounts to resolve potential disputes involving products and services.
  • Monitor and provide coaching to both in-house and vendor partner Customer Support Specialists to ensure quality information is provided to customers.

14. Customer Inquiries

Here's how customer specialists use customer inquiries:
  • Developed creative strategies to drive desired behaviors Tracked Customer inquiries with one call resolution, identified and solved any Customer concerns.
  • Managed and coordinated customer relations between various teams to ensure customer inquiries and questions were resolved within a timely manner.

15. Work Ethic

Here's how customer specialists use work ethic:
  • Implemented structures for team building and smart work ethics that improved staff productivity by 50% in the customer experience team.
  • Lead the department by setting examples of a great work ethic and helping train newemployees.
top-skills

What skills help Customer Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on customer specialist resumes?

Joe Conto

Associate Professor, Paul Smith's College of Arts & Sciences

The skills that stand out on a resume remain the same as they did prior to the pandemic; critical thinking, problem-solving, active listening, and working independently. However, simply "listing" these under the Skills section of a resume is not enough. A good hiring agent or human resources professional is going to look for supporting information for these claims in the experience, interests, and activities sections of the same resume. Therefore, a claim of skill only stands out if it is supported elsewhere in the resume.

What soft skills should all customer specialists possess?

Joe Conto

Associate Professor, Paul Smith's College of Arts & Sciences

Critical thinking, empathy, and problem-solving are the three most important soft skills an employee can possess. In developing these skills, many other soft skills are automatically embedded; active listening, emotional intelligence, and collaboration, for instance, are all aspects of the umbrella of "soft skills." Having employees who possess other soft skills associated with strong customer service (friendliness, positive thinking, and language skills, for instance) are not effective if these larger overall skills are not present.

What hard/technical skills are most important for customer specialists?

Joe Conto

Associate Professor, Paul Smith's College of Arts & Sciences

As a hiring manager in high-end hotels and country clubs, I paid little attention to most technical skills. If an applicant possesses the soft skills outlined above, I was typically certain that training could provide the necessary technical skills. Therefore, I always advise students to "work on purpose" during internships and other work experiences in order to not only learn hard skills but also develop the soft skills listed above.

What customer specialist skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer specialist

List of customer specialist skills to add to your resume

Customer specialist skills

The most important skills for a customer specialist resume and required skills for a customer specialist to have include:

  • Customer Transactions
  • Client Facing
  • Phone Calls
  • Customer Loyalty
  • Related Training
  • Customer Service
  • Patients
  • CRM
  • Product Knowledge
  • Data Entry
  • PowerPoint
  • Strong Customer Service
  • Customer Support
  • Customer Inquiries
  • Work Ethic
  • Customer Care
  • Credit Card
  • Outbound Calls
  • Excellent Interpersonal
  • Technical Support
  • Provide Technical Assistance
  • Customer Interaction
  • Technical Troubleshooting
  • Technical Issues
  • Customer Retention
  • Post Sales
  • Troubleshoot
  • Inbound Customer Calls
  • Windows
  • Customer Feedback
  • Customer Accounts
  • Order Entry
  • Customer Satisfaction
  • Customer Problems
  • Customer Complaints
  • Customer Orders
  • Problem Resolution
  • Sales Floor
  • Computer System
  • Service Inquiries
  • Store Training
  • Customer Relations
  • FDA
  • POS
  • Customer Issues
  • Quality Customer Service

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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