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Top 50 Customer Specialist Skills

Below we've compiled a list of the most important skills for a Customer Specialist. We ranked the top skills based on the percentage of Customer Specialist resumes they appeared on. For example, 33.4% of Customer Specialist resumes contained Customer Service as a skill. Let's find out what skills a Customer Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Specialist

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Specialist jobs:
  • Prioritize and organized daily follow -up to ensure timely resolution for customer service request.
  • Provided customer service to military and civilian personnel at the Pentagon.
  • Provide outstanding customer service for prospecting and developing sales opportunities.
  • Maintained successful customer relationships by providing excellent customer service.
  • Provide engaging face-to-face customer service.
  • Helped customers find products in the store as well as cashier experience and customer service experience as well.
  • Lead team in directing how to use laser materials as well how to meet customer service needs.
  • Job duties: Answer the phone, store pick-ups, online purchases, and customer service.
  • Retail Sales, including customer service, parts retrieval, and credit card receipts.
  • Trained new employees on Pre-Analytic side of business and implemented customer service manual.
  • Job duties included quick and efficient troubleshooting and customer service.
  • Trained new hires in Oracle Database and Customer Service.
  • Achieved and exceeded all financial and customer service metrics.
  • Provide exceptional customer service Manage daily transactions and up-selling warranties
  • Cross-trained and backed up other collections customer service managers.
  • Face to Face Customer service in order to sastisfy supervisor and customer request.
  • Provide exceptional customer service, * Develop sales relationships with customers.
  • Certified in JCPenney's customer service transactions, i.e.
  • awarded Best Customer Service in 2012
  • Call Center) Responsible for providing superior customer service approximately 100 customers daily.

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26,455 Customer Service Jobs

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2. Phone Calls
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high Demand
Here's how Phone Calls is used in Customer Specialist jobs:
  • Answered phone calls addressing worldwide customer inquiries, placing orders, returns and complaints and providing new product information.
  • Answered phone calls and emails aiding the customers with any problems they might have regarding their account setup.
  • Answer phone calls and advise of the options to retain their home or pursue other liquidation options.
  • Answer phone calls and emails to assist customers with technical support issues as well as placing orders.
  • Engaged with customers via inbound phone calls, chat support, and regular ticket support.
  • Hired in as a Customer Service Representative to answer incoming phone calls from patients.
  • Received phone calls from customers, florists, and funeral directors in call center.
  • Solve escalated e-mails and phone calls related to memberships or travelers' complaints.
  • Receive and screen all incoming phone calls and connect them to appropriate personnel.
  • Led demos and held phone calls designed to show value to prospective customers.
  • Developed and met monthly sales goals through in-bound and out-bound phone calls.
  • Answered phone calls and documented each case using ticket system.
  • Manage phone calls, dates, and important client information.
  • Answer and receive phone calls from customers all over.
  • Handle phone calls and operate multiple open windows.
  • Answered customer phone calls reporting computer problems.
  • Answered phone calls taking orders.
  • Answered and directed telephone calls.
  • Answered phone calls for American and French Canadian consumers to help support them with Sony Playstation problems.
  • Answered customer telephone calls promptly and in an appropriate manner.

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308 Phone Calls Jobs

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3. Technical Support
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high Demand
Here's how Technical Support is used in Customer Specialist jobs:
  • Provide electronic debit and disbursement support and technical support for ShipManager software installation
  • Followed up with clients within a specified period to resolve issues, and provided technical support to restaurants and customers.
  • Responded to customer inquiries regarding service outages and performed technical support to the customer to prevent a service dispatch.
  • Place orders, set up and remove accounts, email correspondence, process refunds, provide technical support.
  • Worked closely with scientific liaisons and speaker board physicians to provide customers with technical support.
  • Answer technical support questions including ticket creations and low level technical support via phone.
  • Provided Tier 2 Technical support on escalated cases from the Tier 1 Support team.
  • Provided technical support for computer network, point of sale software, and hardware.
  • Answer inbound calls into the AT&T DSL Technical Support Center.
  • Provide tier 1 technical support and periodically tier 2 technical support.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support and customer service for internal and virtual customers.
  • Follow up with additional technical support to secure an order.
  • Provided technical support for cable, phone and Internet services.
  • Escalate technical tickets to the appropriate technical support parties.
  • Perform 1st tier technical support to clients.
  • Provide technical support for all customers.
  • Tackle ongoing technical support requests.
  • Provide top quality customer service, technical support, billing, retention, and upselling.
  • Full time dedicated Technical Support specialist While dedicated to 1 program was trained and able to run 3 different programs when necessary

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430 Technical Support Jobs

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4. Credit Card
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high Demand
Here's how Credit Card is used in Customer Specialist jobs:
  • Assist customers with credit card accounts, including account maintenance, sales, fee adjustments when required, and general questions.
  • Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
  • Cashier and sell attached service such as, BestBuy credit cards, BestBuy Rewards cards, GBT (extended warranties)
  • Helped customers with returns, in store warranty problems, helped for applications to credit cards.
  • Recognized for prompt, efficient service with high-level accuracy in handling cash and credit card transactions.
  • Received hundreds of calls each month from customers with various credit card service needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Advanced accounting skills by handling cash, checks and credit card transactions.
  • Stay up-to-date on knowledge of best buy products, like credit cards.
  • Received and processed payments by cash, check and credit cards.
  • Managed cash register credit card, cash and return transactions.
  • Processed credit card, check, and cash transactions.
  • Worked as cashier processing sales and processing credit cards.
  • Excelled in exceeding daily credit card application goals.
  • Assisted customers with credit card payments and transactions.
  • Process and balance credit card and cash payments.
  • Applied customers for Credit Cards.
  • Developed communication skills by pitching sales for protection plans and offered financing following store credit card sign-ups.
  • Received payments from customers for pre-paid cellular minutes via credit card or pre-paid card.
  • Open and Close the store Ordered inventory Handled cash and customer credit card applications

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177 Credit Card Jobs

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5. Product Knowledge
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high Demand
Here's how Product Knowledge is used in Customer Specialist jobs:
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Utilized expert-level product knowledge to drive continual sales improvements.
  • Assist customers by providing product knowledge and professional opinion.
  • Maintained a professional working relationship with Product Partners (internal and external) to help build product knowledge and strengthen demos.
  • Provided product knowledge to customers and worked as part of a team to meet individual, department and store objectives.
  • Demonstrated product knowledge and assisted customers with purchase decisions and provide assistance to coworkers on the sales floor.
  • Specialize in having full food & alcohol product knowledge to educate and relay to consumer as needed.
  • Provide customers with product knowledge that help them find the perfect solution for their home and lifestyle.
  • Provide service and product knowledge to assist customers with the type of service treatments requested.
  • Provided direct support to clients through the utilization of product knowledge and communication skills.
  • Assist department supervisor in providing targeted training and product knowledge to new employees.
  • Provide customer service, product knowledge, cashiering, sales and receptionist experience
  • Educated clients and trainees on product knowledge, product use and terminology.
  • Coached and trained associates on selling strategies & product knowledge.
  • Maintained in-store stock, provide customers with product knowledge.
  • Develop and maintain in-depth product knowledge.
  • Provided product knowledge to customers.
  • Engaged with customers throughout the entire sales process, developed quick rapport, utilizing upselling techniques and provided extensive product knowledge.
  • Provide exceptional customer insight with superior knowledge of the brand, promotional events and product knowledge.
  • Provided customers with product knowledge.

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283 Product Knowledge Jobs

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6. Sales Floor
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high Demand
Here's how Sales Floor is used in Customer Specialist jobs:
  • Assist management with running the sales floor to ensure all associates are in compliance with day to day store operations.
  • Provide customer service involving transactions, sales floor representation, and problem solving to provide complete solutions to customers.
  • Opened, prepped, and placed all merchandise on the sales floor with direction from the Operations Manager.
  • Well rounded on other departments on sales floor and was shifted around when necessary.
  • Ensured the replenishment of merchandise to sales floor and adherence to store visual standards.
  • Helped the distribution center receive products and thereafter place products on the sales floor.
  • Organized and maintained sales floor displays; ensured proper display of products.
  • Aided customer inquires on sales floor to provided an efficient shopping experience.
  • Worked on sales floor, rearranged merchandise, and performed cashier responsibilities.
  • Worked as cashier, customer service and sales floor for electronics.
  • Trained approximately twenty new members of staff for sales floor expertise.
  • Recognized by peers as sales floor expert in numerous departments.
  • Maintained a clean sales floor and great employee atmosphere.
  • Started out in the sales floor as customer assistance.
  • Organize stock and maintain sales floor merchandise areas.
  • Maintain cleanliness of sales floor and storefront.
  • Clean assigned warehouse or sales floor areas.
  • Maintain organization of sales floor.
  • Assisted customers on the sales floor by assessing their needs and directing them to best products that best fit them.
  • Train new employees on the sales floor Create displays and set planograms for new products Ensure inventory counts are accurate daily

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1,582 Sales Floor Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Customer Specialist jobs:
  • Assisted in developing company's operations manual and electronic data entry.
  • Activated co-pay assistance coupons and performed data entry.
  • Answer phone calls, organize routes, respond to emails, process payments, filing paperwork, data entry
  • Performed administrative support tasks such as answering phones, processing client applications, and data entry.
  • Performed data entry in all systems as needed throughout the Marriott Vacation Club International.
  • Performed office duties such as data entry, word processing, filing and copying
  • Provided quotes and executed online policy changes for health care, data entry.
  • Performed administrative duties which included data entry, word processing, and filing
  • Handle data entry for new and current customer account information.
  • Perform data entry on daily routes.
  • Can do basic data entry.
  • Survey call *Maintain productivity *Production management *Data Entry
  • Perform customer service, data entry information, answering multi-line telephone, filing of documents, and creating reports.
  • Resolved data entry issues (kick-back of data) to ensure any errors were corrected, (i.e.
  • Prepare documents for data entry Maintain 100% accuracy in customer account.
  • Completed Data Entry for incoming students Consulted the manager about the data inputted
  • Resolved customer & technical complaints Research technical issues data entry/customer service
  • Answered multiple phone lines * Scheduling of pick date for customers * Data Entry * Provide customer with Information regarding procedures.
  • Front desk duties Directed customers to appropriate services Data Entry for IWDS customers Filing Handled incoming phone calls
  • answered phones and data entry on outlook and Excel Accomplishments Organized office supplies and closets , Desks.

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581 Data Entry Jobs

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8. New Accounts
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high Demand
Here's how New Accounts is used in Customer Specialist jobs:
  • Called on new accounts to quote packs and present to customers to offer value and savings to hospital and ASC facilities.
  • Coordinate with sales teams and internal departments to process customer documentation as needed to on-board new accounts into the company.
  • Create new accounts by entering new customer information into Oracle and uploading scanned copies of account information and customer contracts.
  • Develop and manage new accounts, maintaining records of customer interactions, transactions and details of action taken.
  • Set up new accounts, activated new handsets, explained invoices and corrected problems with service.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Answered in-bound calls resolving customer concerns, handling billing questions, setting up new accounts.
  • Created new accounts in SAP as well as kept up-to-date information for existing accounts.
  • Coordinated projects and trained staff on new accounts before live operation.
  • Set up new accounts in operations database.
  • Handled all new accounts for equipment orders
  • Assisted with developing new accounts.
  • Completed activation applications for new accounts and add-ons.
  • Managed the Onboarding for over 250 accounts for all Walgreens new accounts Process the request for offboarding for all closed accounts.

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178 New Accounts Jobs

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9. High Volume
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high Demand
Here's how High Volume is used in Customer Specialist jobs:
  • Analyzed account health, identifying potential high volume accounts and providing the necessary resources and connections to facilitate growth
  • Replenished and Maintained inventory levels during high volume holiday season.
  • Handle a high volume of inbound customer calls and responsible for providing high quality customer service on each call.
  • Answered product questions and services accounts while handling a high volume of incoming calls in a fast-paced environment.
  • Assist with inbound/out bound calls and follow-up during high volume periods to offset long customer hold times.
  • Answer high volume of inbound customer service related calls, tech troubleshooting, and financial services.
  • Resolved appliance complications, and provide effective client support in a high volume inbound call center.
  • Handled a high volume of inbound calls that were generally about billing or equipment.
  • Worked directly with the hubs to confirm deliveries during the high volume season.
  • Answered high volume inbound calls, some outbound calls for follow up resolution.
  • Answer high volume of customer service, billing, and technical calls.
  • Processed a high volume of cash and credit payments rapidly and accurately.
  • Answered high volume of calls and assured issue resolution in timely manner.
  • Managed high volume calls and determined appropriate actions to best serve customers.
  • Handled a high volume of calls for product information and purchasing.
  • Answered high volume of inbound customer calls.
  • Handled high volume calls, multi-tasking, and ensured resolution for all calls.
  • accommodate staffing need; work in a high volume of patient;
  • Take a high volume of calls * Notate customer issues and solutions
  • Handled a high volume of inbound and outcalls Signed documents under a power of attorney.

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235 High Volume Jobs

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10. Internal Departments
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high Demand
Here's how Internal Departments is used in Customer Specialist jobs:
  • Worked cooperatively with Sales and other internal departments to resolve customer inquiries.
  • Provided coordination with internal departments and external vendors.
  • Communicate with internal departments regarding underwriting issues.
  • Performed market and industry analysis for the company's internal departments and for the company's clients.
  • Collaborated with internal departments to resolve problems related to SCE products, services, and billing.
  • Work as a liaison between customer and internal departments in resolution on invoices.
  • Worked closely with all internal departments to assist clients and problem resolve.
  • Served as a liaison between external customers and multiple internal departments.

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47 Internal Departments Jobs

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11. Communication
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high Demand
Here's how Communication is used in Customer Specialist jobs:
  • Developed and executed corporate-wide Communication Strategies.
  • Analyzed effectiveness of promotional communications.
  • Identify and implement opportunities to maintain and improve effective communication between business and sales management, operations, logistics and customers.
  • Manage and maintain customer projects-project management, inter-departmental communication, customer support and communication, meeting all customer project deadlines.
  • Processed accounts that were experiencing bankruptcy to ensure minimal company loses, and proper communication with patients/attorneys.
  • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
  • Partner with relevant departments to drive projects and ensure that Partner communications happen effectively.
  • Managed marketing and communications projects for internal customers, specializing in fund development materials.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Coordinated new customer accounts while ensuring the communication of reliable information to customers.
  • Developed effective relationships with all call center departments through clear communication.
  • Create customer communication regarding the results of product analysis.
  • Utilized strong verbal communication and listening skills to resolve customer concerns, with the goal of providing world class service.
  • Act as liaison between Team Leader and team members, disseminate information via verbal and written communications channels.
  • Experienced in problem solving, leadership, communication, sales training, and customer relations.
  • Controlled all communication from the corporate office to the Field Leadership Team and stores.
  • Demonstrated an in-depth knowledge of products with ability to convey knowledge to others Trained employees on product details and interpersonal communication styles
  • Clear communication skills aimed at understanding customers' needs and providing corresponding services Security
  • assisted customers with inquiries and issues via written and telecommunications.
  • Achieve daily KPIs to ensure timely resolution for client communication and identify ways to personalize each client s experience.

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2,631 Communication Jobs

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12. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Customer Specialist jobs:
  • Resolve challenging customer issues including device-related troubleshooting, billing, service inquires and more.
  • Aided in basic troubleshooting/questions for customers.
  • Utilize advanced troubleshooting skills, tools and resources to diagnose technical issues with end user devices, operator errors and/or network.
  • Help store manager with store duties, including store policy compliance, system troubleshooting and sales performance for store employees.
  • Assisted customers in a high call volume atmosphere with billing inquiries, troubleshooting and general questions.
  • Assist customers effectively by going through troubleshooting steps with issues pertaining to infotainment system.
  • Utilize troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance.
  • Processed and troubleshoot prescription claims, adverse events, medical inquires and product claimants.
  • Gathered and analyzed EDI data to troubleshoot and correct errors experienced by customers.
  • Represented LAX office to assist on troubleshooting entry filings in other branch office.
  • Provided assistance, training and troubleshooting support to lower level staff.
  • Performed troubleshooting steps to ensure a solution.
  • Help troubleshoot customers tree issues.
  • Utilized impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more.
  • Used Troubleshooting steps and communicated technical answers clearly and concisely.
  • Answer calls Explain, credit/debit bills Make plan and feature changes to accounts Troubleshoot devices, services, and accounts De-escalate customers
  • Follow up to customer inquiries by taking specific action in a timely manner, Troubleshoot equipment and system problems.
  • Performed troubleshooting of Mobile Device Management and client software and documented tickets in Parature and Service Now.
  • Experienced in troubleshooting medical device functions including: MCOT, Holter and Event.
  • promoted to Customer Advocate- CSR Assist customers with technical support troubleshooting on a variety of devices.

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47 Troubleshoot Jobs

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13. Problem Resolution
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high Demand
Here's how Problem Resolution is used in Customer Specialist jobs:
  • Deliver superior customer communication through problem resolution
  • Helped company maintain the highest customer service ratings including communication skills, listening skills, problem resolution and politeness.
  • Provided world class Customer Service to customers efficiently and provided front line problem resolution.
  • Locate resources for problem resolution and design best-option solutions.
  • Handled high-priority customer request, problem resolution and complaints.
  • Obtain and provide information and initiative problem resolution.
  • Coordinated problem resolution procedures and escalations.
  • Leveraged problem-solving skills for appeals and grievances member services line, composing letters and other documents to aid in problem resolutions.
  • Handled in bound and out bound pharmacy inquiries - processing claims, mail order prescriptions and problem resolution.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Perform routine service request to complex problem resolution research with regards to Premier Clients Banking Relationship.
  • Assisted Honda customers with inquires, case status and problem resolution regarding Honda vehicles and products.
  • Assisted in problem resolution: Researched issues with customer loan issues to determined resolution needs.
  • Build relationships with customers, repair trust and locate resources for problem resolutions.
  • Greeted customers face to face solving problem resolutions daily.
  • Issue trouble tickets to a specialist for problem resolution.
  • Responded to inquiries, accurately obtained/provided information, or initiated problem resolutions.

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223 Problem Resolution Jobs

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14. New Customers
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high Demand
Here's how New Customers is used in Customer Specialist jobs:
  • Build positive first impression with new customers to solidify relationship for ongoing relationship and business.
  • Processed new customers service orders *Scheduled work orders *Examined and diagnosed customer service issues
  • Secured new customers and maintained a customer-focused service environment to ensure their retention.
  • Guided new customers through our email and social media marketing product and assisted them with the setup and on-boarding process.
  • Assisted DirecTV's new customers by taking inbound phone calls for customers who have had service between 0-60 days.
  • Posed outbound calls to new customers to assist with account setup, and service explanations.
  • Advised new customers on account opening procedures and guided them through new account paperwork.
  • Advised new customers on appropriate services and always took the opportunity to up-sell.
  • Approve new customers and set credit limits based on Dunn and Bradstreet information
  • Make sales calls to existing and new customers for business growth.
  • Oriented new customers on any importation and required forms, etc.
  • Assisted new customers with placing orders, and managing their accounts.
  • Demonstrate and walk new customers through account features and products.
  • Drive revenue by acquiring new customers and exceeding set quota.
  • Build new customers or win back dissatisfied customers.
  • Make daily outbound calls to new customers.
  • Integrated new customers into the EDI systems.
  • Worked with BCD and Billing Department to validate and sign up new customers for Large Interruptible Program Rates.
  • Collaborate with new customers and our professional services team to assist in the installation and onboarding process.
  • Deliver product training and consultation services to new customers through the Quick Start onboarding program.

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72 New Customers Jobs

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15. Customer Information
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average Demand
Here's how Customer Information is used in Customer Specialist jobs:
  • Use manufacturing resource Microsoft Dynamics software to retrieve customer information, verify inventory levels, and process purchase orders.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Verify insurance benefits, physician orders, customer information, data entry and order examination.
  • Recommended new service field to management by collecting customer information and analyzing customer needs.
  • Complete supporting paperwork and data entry as required; accurately capture customer information.
  • Acquired advanced knowledge of systems for product management and customer information management.
  • Prepared products and service reports by collecting and analyzing customer information.
  • Gathered and verified all required customer information for tracking purposes.
  • Handled sensitive customer information and issues during disaster outage situations.
  • Received phone calls from customers and updated customer information.
  • Assist Team Leader with customer information privacy compliance regulations.
  • Maintain strict confidentiality of bank records and customer information.
  • Updated customer information records to track services provided.
  • Handled sensitive customer information and issues.
  • Gained experience handling confidential customer information.
  • Trained new customers; scheduled training; faxed; emailed; assisted with software issues during tax season; updated customer information
  • Document all relevant call details, update customer information, and complete data entry on multiple applications.
  • Maintained accurate customer information and sales records for the Custom Frame Shop.
  • Maintain utmost discretion when dealing with high profile customer information.
  • Retrieve customer information to assist with purchase * Responsible for fast and accurate keyboard and cash register operations.

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1,198 Customer Information Jobs

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16. Account Information
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average Demand
Here's how Account Information is used in Customer Specialist jobs:
  • Provide accurate account information to customers at their request including updating company specific programs such as Portal and Forum.
  • Analyzed customer account information and implemented any applicable correction and/or additions.
  • Input and updated all customer account information into company database.
  • Opened customer accounts by recording account information.
  • Maintained customer records by updating account information.
  • Updated account information using Oracle-based system.
  • Reviewed all customer account information while on calls to identify and match customer's need with the appropriate product and/or service.
  • Reviewed account information and gave advice about Loan Modifications and Short sale Process.
  • Provide services to customers, such as order placement or account information.
  • Educated currant customers of payment requirements, service issues and account information.
  • Use telephones to reach out to customers and verify account information.
  • Responded and researched customers product, service, and account information.
  • Review customer's account information to identify the customer's needs.
  • Review all account information to identify and match customer needs.
  • Reviewed and issued audits on account information and processes.
  • Access customer account information and maintains high level of confidentiality and utmost security of account information.
  • Research Adjustments Department Performed daily account balancing procedures and accurately updated account information.
  • Communicated with hearing impaired customers using Nexttalk by delivering basic account information.
  • Updated restaurant online content and account information; documented all calls and accurately used the ticket tracking system.
  • Referred customers to doctors Expedited medical coverage, only with approval Updated clients account information Verified customers dental coverage

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108 Account Information Jobs

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17. Computer System
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average Demand
Here's how Computer System is used in Customer Specialist jobs:
  • Entered accurate data into the computer system in order to relate sales information to the appropriate branch location.
  • Answered high volume, inbound calls on a dialing system, and placed orders in computer system.
  • Required to process a high volume of shipments quickly with extreme accuracy using complex computer systems.
  • Maintained internal computer systems, workstations, and helped in designing the company's website.
  • Trained employees and provided technical support with point of sale and inventory computer systems.
  • Trained new hires on in house computer system and company web sites.
  • Limited access with advanced computer systems (ACSS) (OPAL).
  • Answered calls from and provided assistance to customers regarding computer system failures.
  • Utilized computer system for cash register reconciling at store opening and closing.
  • Used multiple online resources and computer systems to solve customer problems.
  • Managed cash register and placed sales orders in computer system.
  • Inputted all information from documents into the computer systems.
  • Processed transactions while utilizing point of sale computer system.
  • Input completed cages into computer system.
  • Verified that information in the computer system was up-to-date and accurate.Helped design and manufacture swimming pools.
  • Processed account changes through computer systems Resolved account/billing issues and processed payments
  • Introduced and explained computer system hardware options to customers.
  • Run multi-function touch screen computer system while taking customer orders and accurately relay orders and special requests to kitchen staff.
  • Determine software requirements of computer systems based on various needs presented by the consumer.
  • Deliver merchandise to customers Record transactions into computer system Customer service and communication

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109 Computer System Jobs

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18. Verizon
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average Demand
Here's how Verizon is used in Customer Specialist jobs:
  • Recognized bells of churn when customers were exploring options outside of Verizon and responded with effective recommendations.
  • Individualized solutions, and satisfying the ever-changing needs of Verizon Wireless diverse customer base
  • Supported affiliate contract negotiation for Verizon Communications and Verizon Long Distance.
  • Listened attentively and responded to customer inquiries for Verizon customers.
  • Deliver Verizon Wireless customer experience in retail locations.
  • Provide assistance and consultation for Verizon sales team, resolving tech support and billing escalations beyond the scope of sales duties.
  • Collaborated with market leaders in wireless communication such as Verizon, AT&T, Sprint, and T-Mobile.
  • Call center job involving the resolution of any issue, answering all questions and retaining Verizon's countless clients
  • Assist customers in troubleshooting devices and looking for opportunities to increase sales and growth of Verizon.
  • Positioned Verizon product to clients to generate revenue for the company.
  • Collect past due bills from customers according with Verizon system.
  • Fielded basic calls from potential and current Verizon Wireless customers.
  • Guided clients on how to use Verizon product and services.
  • Represented Verizon in a customer service role.
  • Handled customer complaints and pro-actively sought ways to increase the Verizon experience and maintain customer morale.
  • Processed Verizon and AT&T broadband activations.

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26 Verizon Jobs

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19. Payment Arrangements
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average Demand
Here's how Payment Arrangements is used in Customer Specialist jobs:
  • Contacted patients/family members regarding financial responsibility, making payment arrangements and assisted with any questions or concerns.
  • Negotiated and formalize repayment arrangements with customers in foreclosure when appropriate.
  • Negotiated payment arrangements and advised of consequences of delinquency.
  • Negotiated payment arrangements with cardholders.
  • Assist customers with payment arrangements.

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14 Payment Arrangements Jobs

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20. Customer Base
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average Demand
Here's how Customer Base is used in Customer Specialist jobs:
  • Deliver innovative, individualized solutions to a diverse customer base.
  • Expanded Best Buy's customer base by adding company sources for Best Buy for Business, and through social networking.
  • Communicated with a diverse customer base providing expert customer service with experience in underwriting for the MHA HAMP program.
  • Visited VIP customers and built relationships with potential clients to maintain and grow the bank s customer base.
  • Answered a high volume of customer calls, satisfying the needs of Verizon's diverse customer base.
  • Received phone calls from specialized customer base in order to research, analyze, and reconcile inquires.
  • Developed a loyalty framework for the customer base as a key input into driving greater retention.
  • Initiated and developed long-term relationships with customer base; handled special accounts with tact and diplomacy.
  • Deliver innovative, individualized solutions, satisfying the ever changing needs of a diverse customer base.
  • Increased internal knowledge of team by training all team members on new customer based application.
  • Assisted a diverse customer base in determining their computing, networking, and multimedia needs.
  • Monitored customer base billing to be sure services provided were the best for each customer.
  • Help small businesses grow their customer base by using customer engagement tools more effectively.
  • Point of contact for all day to day communications with fabrication/plate customer base.
  • Recruited to the Orientation team to provide excellent initial interaction with customer base.
  • Expand customer base through a variety of effective sales techniques.
  • Managed coordination of special outreach events to grow customer base.
  • Worked a customer base of corporations and individuals.
  • Identify and propose account growth opportunities with customer based on their workflow and business needs.
  • Enhanced my communication skills by interacting with a diverse customer base Processed multiple transactions within a fast-paced environment Handled customer service duties

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69 Customer Base Jobs

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21. Customer Orders
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average Demand
Here's how Customer Orders is used in Customer Specialist jobs:
  • Packaged photos per specifications and verified customer orders against actual contents of envelopes.
  • Interfaced with factories and vendors to expedite high-priority customer orders.
  • Performed administrative duties associated with processing customer orders with promptness.
  • Processed customer orders and wholesale purchase orders with accuracy.
  • Process data regarding customer orders into computer databases.
  • Processed in excess of 150 daily customer orders from the service department increasing efficiency greatly verses before hire.
  • Oversee web order fulfillment and liaise with fulfillment department for any issues regarding customer orders and replacements.
  • Provide accurate and timely entry of all pertinent data and transactions in SAP for customer orders.
  • Resolved conflicts with customers and customer orders while working with team members to achieve department goals.
  • Ensured 100% accuracy and quick turnaround on all customer orders.
  • Processed customer orders in a courteous, efficient and timely manner.
  • Warehouse organizing of products to be pulled for customer orders.
  • Order Fulfillment: Picked and packed customer orders with accuracy.
  • Answered inbound call system and input customer orders and request.
  • Assisted with processing payments and shipping out customer orders.
  • Execute complex customer orders inside two week deadline standard.
  • General Duties Include: Completing customer orders timely and efficiently while assisting other customers with general requests.
  • Preformed major framing activities cutting, matting and frame assembling to complete customer orders maintaining project schedules timelines.
  • Provided assistance with placing customer orders Assisted deliver drivers with cashier duties Processed daily reports to verify customer satisfaction
  • Assisted customers through processing incoming phone calls Processed customer orders Calculated costs of shipping services

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239 Customer Orders Jobs

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22. CRM
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average Demand
Here's how CRM is used in Customer Specialist jobs:
  • Utilize powerful time-saving tools within CRM application to provide effective, fast, and mass-capable marketing and communication
  • Managed a book of 600+ members and kept track of sales using our CRM, Microsoft Excel and Google Calendar.
  • Maintain, update and track customer account information in company systems: CRM database (SIEBEL, ONE VIEW)
  • Migrate customer invoices to detailed mapping on Sales Force CRM to provide consolidated view of all customer purchases and renewals
  • Trained 150+ employees in CRM applications and various data software contributing to a streamlined process for intranet purposes.
  • Used a CRM tool effectively to track all customer interactions and setup follow up.
  • Participate in cross-functional teams that address strategic business issues involving CRM.
  • Use CRM tool effectively to track customer interactions.
  • Clarify, RACE, MAINFRAME, CRM, Microsoft Word, Excel, Outlook, and internet.
  • Selected to train peers on SAP CRM.
  • Helped lead the internet department at Buick / GMC because of proficiencies in follow-up and DealerSocket (CRM).
  • Enter and maintain detailed and accurate customer notes via the Salesforce CRM.
  • Versed in SalesForce CRM, Zuora Automated Billing & DocuSign Document Management.
  • Escalated trouble tickets using Salesforce (CRM).
  • Produced daily and weekly reports using CRM.
  • Manage 5000+ customer accounts, strategic partnerships and renewals in Zoho and Salesforce CRMs.

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480 CRM Jobs

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23. POS
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average Demand
Here's how POS is used in Customer Specialist jobs:
  • Established effective positioning skills to ensure satisfactory customer experiences Responded to the needs of the corporation's customers.
  • Analyze delinquency, perform escrow analysis, analyze modification scenarios, proposals and recommend appropriate loan workout.
  • Learned to develop strong partnership skills, reflective listening, solve problems creatively and maintain composure while handling challenging customer demands.
  • Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike.
  • Moved my territory from 9th to 2nd place in the Nation within 3 months of obtaining position.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply, including bank deposits.
  • Analyzed and disbursed advance postage following company guidelines, assisted in the training of new employees.
  • Grow a strong community of merchandisers through training and coaching while maintaining positive client feedback.
  • Instituted the customer satisfaction specialist position along with direction from the president of the company.
  • Worked through difficult situations with a positive attitude in order to get the problem resolved.
  • Operate store POS systems, providing outstanding customer service and quick check-out.
  • Assist other representatives in the call center in a Team Lead position.
  • Completed payer determination to select correct health plan for billing purposes.
  • Assisted in preparing contracts and sales proposals for customers.
  • Handle POS and balanced cash drawer on daily basis.
  • Maintained composure and patience in face of difficult customer.
  • Exposed to all types of software.
  • Handled transactions through a POS system.
  • Position: Senior Inventory Specialist Accurate and timely entry of all pertinent data and transactions in SAP.
  • Reviewed and compiled various reports and performed pre and post-closing UCC, tax and judgment lien searches.

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5,374 POS Jobs

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24. Billing Issues
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average Demand
Here's how Billing Issues is used in Customer Specialist jobs:
  • Diagnosed and repaired customer equipment problems, resolved billing issues and diffused customer misunderstandings.
  • Assisted business customers with billing issues, rate plan/feature changes, equipment ordering, online account setup, and discount information.
  • Help customers by phone resolve billing issues, create turn on and turn off requests and various other inquiries.
  • Assist business client with billing issues such as understanding bills to changing any problems in plans.
  • Process and resolves service contract billing issues identified through the IOSC dispute management process.
  • Assisted customers in resolving billing issues, troubleshooting and tech support concerns.
  • Worked to resolve billing issues within reports and contracts.
  • Resolve customer inquiries, billing issues and product/service concerns.
  • Assist in resolving billing issues with customers accounts.
  • Handled customer inquiries, complaints and billing issues.
  • Resolved technical and billing issues for customers.
  • Resolved customer inquiries and complaints over billing issues and functionality Sold wireless devices and service plans
  • Obtain, analyze and verify the accuracy of order information in a timely manner, and resolve billing issues.
  • Answer phone calls Troubleshoot technical issues Assist with billing issues Meet daily performance quotas Recommending products and services to customers

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228 Billing Issues Jobs

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25. Financial Transactions
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average Demand
Here's how Financial Transactions is used in Customer Specialist jobs:
  • Enhanced customer experienced by delivering solutions and performing phone financial transactions, via computer database.
  • Solicited and performed financial transactions for Bank of America customers.
  • Responded to customer inquiries and provided guidance for financial transactions.
  • Create ice cream treats as ordered, handles financial transactions and contributes to a positive experience.
  • Researched liens, litigation, bankruptcy and other public records for financial transactions.
  • Maintain customer records, financial transactions and other due diligence matters.
  • Compiled Search Reports to be used in closings and financial transactions.
  • Solicit and perform financial transactions for MBNA customers.
  • Processed financial transactions Maintained records of all transactions.

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29 Financial Transactions Jobs

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26. New Clients
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average Demand
Here's how New Clients is used in Customer Specialist jobs:
  • Answer inbound calls to register new clients.
  • Contract implementation with new clients.
  • Onboarded new clients, providing thorough explanation of services and customized advertising and websites.
  • Prepared all required documents for customs clearance Performed marketing research and attracted new clients Made negotiations with foreign partners and agents

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26 New Clients Jobs

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27. Powerpoint
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average Demand
Here's how Powerpoint is used in Customer Specialist jobs:
  • Created and presented PowerPoint presentations and statistical charts for business leaders.
  • Created and presented PowerPoint to Customer Advocate training class to inform of new products available to customers.
  • Excel Spreadsheet work, PowerPoint design, E-Commerce chat, sales, marketing.
  • Used Microsoft Word, Excel and PowerPoint on a daily basis.
  • Advanced Word, Excel, and PowerPoint abilities.
  • Created powerpoint presentations as well as presented.

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78 Powerpoint Jobs

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28. Geek
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average Demand
Here's how Geek is used in Customer Specialist jobs:
  • Worked closely with Geek Squad in aid to repairing and sharing knowledge of computers for customers.
  • Help customers with product help, and selling computers and the Geek Squad service.
  • Processed returns, helped with in store pick up and geek squad services.
  • Offered Geek Squad Protection and explain it properly and efficiently to customers.
  • Demonstrated adept ability to sell Geek Squad and Black Tie services.
  • Worked in the Geek Squad computer repair department as necessary.
  • Assist customer at checkout counter Offer Reward Zone and Geek Squad Black Tie Protection Offer to Sign Customer up for Credit Card

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8 Geek Jobs

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29. Sales Representatives
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average Demand
Here's how Sales Representatives is used in Customer Specialist jobs:
  • Worked closely with sales representatives, accounting, fulfillment delivery researching order inaccuracies, incomplete orders updating pricing or discount information.
  • Communicate effectively with customers, Sales Representatives, Driver Business Leaders, and other internal personnel.
  • Monitored Customer Service and Medicare Sales Representatives for accuracy, quality, and compliance.
  • Work with sales representatives nationwide to provide custom quotations of electrical enclosures.
  • Assisted external sales representatives with presentations to high-volume accounts.
  • Scheduled appointments for sales representatives to call prospective customers.
  • Achieved and maintained rapport with sales representatives and customers with the objective of giving the best possible service.
  • Provide sales representatives and customers with informational materials such as sales brochures, catalogs, etc.
  • Coached up to 18 Sales Representatives on best meeting customers' needs and closing the sales.
  • Assist Call Center Sales Representatives with calls from customers related to all third party sites.
  • Processed and maintained Excel pricing sheets from sales representatives to vice president for approval.
  • Work closely with Sales representatives and external customers via email and phone daily.
  • Maintain geographic sales region of 11 Blue Book sales representatives.
  • Provide dispatch service for sales representatives and service man.
  • Mentored and trained new inside and outside sales representatives.
  • Handle the needs of sales representatives.
  • Provided each with monthly managed care reports to track market share trends and performance of territory sales representatives.
  • Acted as direct contact for all national distributors and Teleflex Medical sales representatives to place sales orders.

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745 Sales Representatives Jobs

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30. Order Entry
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low Demand
Here's how Order Entry is used in Customer Specialist jobs:
  • Perform sales order entry/maintenance and process quotations.
  • Perform order entry and modifications.
  • Performed all order entry, maintenance, and inquiry from customers speaking a foreign language along with other duties as assigned.
  • Order entry, modification and inquiry, assisting customers in filling their needs in a timely and accurate professional manner.
  • Managed Backlog of all domestic customer inquiries and order entry into SAP in a team based environment.
  • Order Entry Service Failure reduction of ~12% since initial launch date (August 2014).
  • Single point of contact from order entry to shipping for commercial and custom orders.
  • Streamlined order entry process to reduce errors and shorten processing time.
  • Handled order entry, inventory invoicing, and prepared various reports.
  • Worked on JD Edwards order entry system.
  • Assist in order entry resolution.
  • Performed Order entry, Order approval and Status verification in Order Entry System - CHost.
  • Order Entry for Resilient products Entered sample request Maintained Blanket orders for National Accounts Entered Direct Ships Orders

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177 Order Entry Jobs

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31. Company Policies
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low Demand
Here's how Company Policies is used in Customer Specialist jobs:
  • Maintained a full spectrum of consumer resolutions and retention adhering to company policies.
  • Ensured compliance with all investor federal and state regulations, company policies, procedures, and guidelines.
  • Make recommendations on services regarding company policies, procedures, rules, rates, and programs.
  • Negotiate with customers and ensures satisfaction while maintaining a strong understanding of company policies and goals.
  • Assist management with the training and development of other associates in company policies and procedures.
  • Sell vehicles to meet individual and store sales goals by following company policies and procedures.
  • Complied with federal, state, and company policies, procedures, and regulations.
  • Assisted in resolving problems on orders in accordance with company policies and procedures.
  • Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
  • Answer general questions on company policies, sales, and warranty procedures.
  • Served as new hire trainer on company policies and products.
  • Adhere to company policies and procedures for call handling.
  • Attend new and refresher training to enhance job skills and to adhere and embrace company policies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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482 Company Policies Jobs

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32. FDA
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low Demand
Here's how FDA is used in Customer Specialist jobs:
  • Complete FDA, DOT and FCC governmental forms for customs brokers to supply to the U.S. Customs and Border Protection agency.
  • Drafted for review and approval response letters to the FDA and Competent Authorities to address their questions regarding an adverse event.
  • Coordinate, research, and prepare correspondence in response to FDA and global regulatory agencies requests for additional information.
  • Submitted MedWatch reports to the FDA in accordance with the Code of Federal Regulations and company procedures.
  • Monitored shipments for FDA holds and inspections of Kraft product, and other administrative projects as needed.
  • Assist during FDA or other third party inspections involving complaint handling assessments or post market vigilance activities.
  • Received recognition from the FDA officer for properly handling the FDA entry process.
  • Participated in multiple FDA and ISO audits including internal quality audits.
  • Comply with any tariff requirements and FDA codes and specifications.
  • Prepared documents for FDA (PN), Fish/Wildlife, USDA and US Customs.
  • Write and submit MDR reports to the FDA in strict adherence with regulatory requirements and timelines; performs MDR searches/queries.
  • Participated in successful FDA audits and contributed to complete revamp of complaint handling process, resulting in a morecompliant system.
  • Review complaint files to ensure they are complete and complaint per our SOPs, FDA and ISO 13485 regulations.
  • Placed outbound calls to prescriber's as well as pharmacies assisting with FDA mandates for new drug formulation.
  • Worked as chief auditor for three special accounts as well as FDA advisor
  • Completed and submitted MedWatch 3500 FDA supplemental compliance forms for reportable adverse events and/or reportable malfunctions utilizing E-MDR.

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120 FDA Jobs

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33. Billing Questions
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low Demand
Here's how Billing Questions is used in Customer Specialist jobs:
  • Device-related general and advanced troubleshooting, providing resolutions to billing questions and issues, and answering service inquiries.
  • Clarified complex billing questions resulting in customer retention.
  • Served as an interface for initial customer purchase, activation processes, billing questions, troubleshooting, and all service inquiries.
  • Process equipment orders, answer billing questions, respond to concerns, and alleviate delicate situations with professionalism and sensitivity.
  • Assist with billing questions, refunds, missing deliveries and damaged product upon delivery.
  • Handle customer inquiries, complaints, billing questions and service requests.
  • Handle customer inquiries, billing questions and payment extension/service requests.
  • Answer billing questions by talking through detailed components of customer accounts
  • Answered routine billing questions and issues from customers.
  • Answered billing questions * Resolved customer's inquiries.
  • Assisted customers with account and billing questions.
  • Help customers with billing questions.
  • answer inbound call in high volume call center, processed service requests and billing questions.
  • Answered billing questions in regards to customer's credit card accounts.
  • Updated application information Advised pharmacist of patient insurance coverage Submitted vacation dates Informed customer of application status and answered billing questions.
  • Utilized multi-level phone Data-entry Answered billing questions Processed payments by phone Mailed out billing statements

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133 Billing Questions Jobs

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34. Special Projects
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low Demand
Here's how Special Projects is used in Customer Specialist jobs:
  • Provide leadership by supporting and participating in department sponsored New Business and/or Retention Programs, contests and special projects.
  • Facilitated special projects including serving as co-creator of shipping and production schedules, outside process development, and new product introduction.
  • Accept escalations and special projects from the Detroit Business Unit team members which require special attention.
  • Collaborated with other team members on special projects and events to ultimately deliver works of art.
  • Help work on department initiatives and special projects such as Morale Champ and Tech Champ.
  • Do special projects Accomplishments Employee of the month, promoted twice in 2 months.
  • Assist with underwriting & investigative special projects consistent with department goals.
  • Provided support to others on administrative matters (special projects).
  • Participated in multiple special projects for enhancements to meet SOX requirements.
  • Supported all assigned strategic special projects in specified time frames.
  • Worked and planned with other team members on special projects.
  • Work on special projects and other related duties as assigned.
  • Confirm the implementations of special projects are accurate and timely.
  • Assist in special projects and duties that are assigned.
  • Selected to work on special projects to increase compliance.
  • Participate in special projects as needed.
  • Completed special projects as assigned.
  • Executed and completed special projects.
  • Work on HGSL Special Projects Work on the Special Investigation Unit line taking members complain for fraud cases.
  • Managed special projects designed to improve pricing analytics for the bid team.

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99 Special Projects Jobs

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35. Accurate Processing
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low Demand
Here's how Accurate Processing is used in Customer Specialist jobs:
  • Fast and accurate processing of customer related transactions in all departments - Consistently provided the highest standards of service and integrity.
  • Provide friendly fast, and accurate processing of customer related transactions including sales transactions, financing, and service requests.
  • Provided a friendly, fast, and accurate processing of all types of customer transactions.
  • Provide friendly, fast, and accurate processing while delivering excellent customer service.
  • Complete accurate processing of transactions and perform skills in selling.
  • Insured department maintained high level of fast and accurate processing.
  • Complete the accurate processing of all transactions.

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36. Accurate Information
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low Demand
Here's how Accurate Information is used in Customer Specialist jobs:
  • Identify resources essential to handling customer inquiries, providing accurate information and educating the customer as necessary.
  • Review of modification documents against the database/modification worksheet to ensure accurate information is loaded.
  • Provide accurate information and complete product solutions by maintaining correct knowledge of products.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Provide accurate information to clients and teammates alike, and demonstrate how to properly solve client issues.
  • Handled up to 90 inbound calls per day calls providing clear, complete, accurate information.
  • Provide accurate information on payments, guide lines and status of programs.
  • Contract] Durham NC Handled all billing inquiries by providing prompt and accurate information to customers.

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57 Accurate Information Jobs

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37. Insurance Companies
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low Demand
Here's how Insurance Companies is used in Customer Specialist jobs:
  • Coordinated and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies.
  • Turn referrals from major insurance companies unto appointments for general contracting services.
  • Responded to correspondence from insurance companies.
  • Communicated with patients, physicians and insurance companies to update them on status, orders and missing documentation.
  • Make contact with patients, Doctors offices, and insurance companies via phone or fax as needed.
  • Respond to inbound customers and insurance companies inquiries regarding claim status.
  • Contacted 60/80 patients a day and insurance companies to research information.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports Responded to correspondence from insurance companies.

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58 Insurance Companies Jobs

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38. Medicare
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low Demand
Here's how Medicare is used in Customer Specialist jobs:
  • Provided eligibility and claims services for Medicare/Medicaid providers in a call center environment.
  • Provided customer service while taking inbound calls for Medicare members while following the Medicare and HIPAA guidelines.
  • Researched status of Medicare supplement policies with regard to policy benefits, premiums and Medicare claims processed.
  • Provide customer service to Medicaid and Medicare members, providers and families.
  • Claim reprocessing experience IVR process- make outbound calls to provider respond to providers emails Medicare eligibility/hospice

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193 Medicare Jobs

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39. US Customs
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low Demand
Here's how US Customs is used in Customer Specialist jobs:
  • Obtain binding rulings and communicate with US Customs National Import Specialist and trade associations for clarification on specific issues.
  • Prepared and submit Supplement Information Letters to US Customs for refund on a monthly basis.
  • Conducted daily post entry audit, made entry adjustments with US Customs and brokers.
  • Monitored an approximately $1M per month transaction for the US Customs Reimbursable Project.
  • Audited all import entries to ensure correct duties were tendered to US Customs.
  • Key contact for US Customs and Border Protection Officer during annual audit.
  • Assist with deductive value calculations and file reconciliation entries with US Customs.
  • Managed Imports/Exports pertaining to US Customs compliance.
  • Created a spreadsheet for monthly reporting of US Customs mailbox deliverables

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13 US Customs Jobs

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40. Order Processing
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low Demand
Here's how Order Processing is used in Customer Specialist jobs:
  • Managed day-to-day order processing, progressing from requiring frequent interaction and guidance from supervisor to working independently.
  • Obtained clinical information needed for order processing or reimbursement.
  • Created and implemented new processes for Order Processing in filings with outside vendors.
  • Verify insurance information for accuracy and completeness for new orders Obtain clinical information needed for order processing to obtain proper reimbursement.
  • Increase sales with friendly customer service Skilled in areas of order processing, inventory control, and cashier management.

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427 Order Processing Jobs

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41. Apple
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low Demand
Here's how Apple is used in Customer Specialist jobs:
  • Provide Tier 1 technical support for Android, Apple, Windows, Blackberry, and home solution devices.
  • Promoted to a full-time Customer Assistant and Apple Solutions Expert over the course of a year.
  • Showed customers the advantages of Apple products as the department's Apple Sales Professional.
  • Helped reach #1 in company in Apple sales on multiple occasions.
  • Trained co-workers on sales strategies for Apple products.
  • Provided specialized expertise in Apple products.
  • Worked with implementing Apple Mac and iOS solutions to business problems.
  • Provided a complete solution for all customers Promoted services and other offerings of Best Buy Apple Product Professional

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485 Apple Jobs

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42. Primary Contact
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low Demand
Here's how Primary Contact is used in Customer Specialist jobs:
  • Resolved conflicts in scheduling and acted as the primary contact for any technical, logistical related questions.
  • Serve as the primary contact for customers and approves third parties such as investors and attorneys.
  • Act as primary contact for customers and approved third parties.
  • Served as the primary contact for customers and third parties in regards to inquiries on mortgage default and loss mitigation options.

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18 Primary Contact Jobs

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43. Special Orders
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low Demand
Here's how Special Orders is used in Customer Specialist jobs:
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Worked directly with marketing, sales, and supply chain to ensure roll out of regional special orders.
  • Attained a California Occupational License to work in car sales, transportation, special orders, and contracts.
  • Assisted customers with in-store purchase, special orders, and selecting the correct parts for purchase.
  • Handled cash, processed returns, assisted customers in placing special orders.
  • Place special orders or call other stores to find desired items.

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15 Special Orders Jobs

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44. Comcast
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low Demand
Here's how Comcast is used in Customer Specialist jobs:
  • Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to customers.
  • Provided strong understanding and enthusiasm around technology especially around Comcast products and services.
  • Corrected customer issues with Comcast Digital Voice using Telephony soft switch access and other programs.
  • Explain Comcast products and services to customers and assist them with the use of them.
  • Received Inbound & Outbound calls to regain customers with special promos that left Comcast.
  • Performed problem analysis to resolve cable issues in accordance to Comcast customer guidelines.
  • Promote, recommend and sell the value of Comcast products and services.
  • Maintained Comcast Revenue and keep customers business Listened to the customers and found better packages that would fit their needs.
  • Top 10 Dare to Soar award Consistent Exceptional scorecards Multiple sales awards Quality Assurance award Comcast Cares Day volunteer

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116 Comcast Jobs

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45. Prospective Buyers
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low Demand
46. Nafta
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low Demand
Here's how Nafta is used in Customer Specialist jobs:
  • Developed educational tools and reference materials including NAFTA web page developments and import/export/FTZ compliance manuals and procedures.
  • Handled booking of containers and adhering to NAFTA regulations for international transactions.
  • Create and maintain Excel spreadsheets for audits on NAFTA certificates, Customs' entries, and other internal reports.
  • Developed, designed, implemented, and administrated NAFTA certification process for Mexico, Canada, and U.S. importations.
  • Work with HTS codes and NAFTA qualifications, International Treaties, and Customs Manuals and Policies.
  • Managed country of origin certification and NAFTA eligibility for Mexican, Canada, and U.S. entities.
  • Trained in NAFTA by U.S. Customs & The Food and Drug Administration.
  • Followed NAFTA guidelines for determining country of origin and applicable duties.
  • Verify compliance with NAFTA rules and regulations through NAFTA certificates.
  • Classified all raw materials for NAFTA exports to Mexico.
  • Advise customers of NAFTA rules and regulations.

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47. Additional Information
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low Demand
Here's how Additional Information is used in Customer Specialist jobs:
  • Communicate any financial responsibilities and/or additional information necessary for processing the order for completion.
  • Follow up with the AR team or customers when additional information/documentation is necessary.
  • Solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information from the customer.
  • Work with Underwriters to get additional information.
  • Analyzed and resolved root cause of customer related issues and ensure customer satisfaction Provided customers with additional information or explained services.

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58 Additional Information Jobs

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48. Usda
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low Demand
Here's how Usda is used in Customer Specialist jobs:
  • Managed over 275 files that included FHA, VA, USDA, Private/Asset, Freddie Mac, and Fannie Mae daily.
  • Specialized expertise in servicing government loans (FHA, VA, USDA, and GNMA).
  • Service FHA, VA, Fannie, Freddie USDA conventional mortgages Manage customers through complex loan modification process.

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3 Usda Jobs

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49. Online Orders
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low Demand
Here's how Online Orders is used in Customer Specialist jobs:
  • Assist customers in submitting online orders * Assist in checkout lines when needed.
  • Follow and fill online orders received daily.
  • Assisted customers with book and clothing orders Assisted as cashier for the store Placed online orders as well as call in
  • Processed and shipped online orders Communicated with online store customers via email Assisted customers at the front desk
  • Engage and assist customers Package and manage online orders Maintain order of the shoes

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4 Online Orders Jobs

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50. Additional Services
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low Demand
Here's how Additional Services is used in Customer Specialist jobs:
  • Solicited additional services and products.
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Interact with other departments to resolve customer issues or provide additional services.
  • Conduct follow-up calls; solicit sales of new or additional services.
  • Solicit sales of new or additional services or products.
  • Provided added value and upsold customers by offering additional services or warranties on purchases.

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1 Additional Services Jobs

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Customer Specialist Jobs

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20 Most Common Skills For A Customer Specialist

Customer Service

41.6%

Phone Calls

8.7%

Technical Support

6.4%

Credit Card

5.4%

Product Knowledge

4.4%

Sales Floor

4.1%

Data Entry

3.9%

New Accounts

3.4%

High Volume

2.6%

Internal Departments

2.5%

Communication

2.5%

Troubleshoot

2.2%

Problem Resolution

1.9%

New Customers

1.8%

Customer Information

1.6%

Account Information

1.6%

Computer System

1.5%

Verizon

1.4%

Payment Arrangements

1.4%

Customer Base

1.3%
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Typical Skill-Sets Required For A Customer Specialist

Rank Skill
1 Customer Service 33.4%
2 Phone Calls 6.9%
3 Technical Support 5.1%
4 Credit Card 4.3%
5 Product Knowledge 3.5%
6 Sales Floor 3.3%
7 Data Entry 3.1%
8 New Accounts 2.7%
9 High Volume 2.1%
10 Internal Departments 2.0%
11 Communication 2.0%
12 Troubleshoot 1.7%
13 Problem Resolution 1.5%
14 New Customers 1.5%
15 Customer Information 1.3%
16 Account Information 1.3%
17 Computer System 1.2%
18 Verizon 1.1%
19 Payment Arrangements 1.1%
20 Customer Base 1.1%
21 Customer Orders 1.0%
22 CRM 1.0%
23 POS 1.0%
24 Billing Issues 0.9%
25 Financial Transactions 0.9%
26 New Clients 0.9%
27 Powerpoint 0.8%
28 Geek 0.8%
29 Sales Representatives 0.8%
30 Order Entry 0.8%
31 Company Policies 0.8%
32 FDA 0.7%
33 Billing Questions 0.7%
34 Special Projects 0.7%
35 Accurate Processing 0.6%
36 Accurate Information 0.6%
37 Insurance Companies 0.6%
38 Medicare 0.6%
39 US Customs 0.6%
40 Order Processing 0.6%
41 Apple 0.5%
42 Primary Contact 0.5%
43 Special Orders 0.5%
44 Comcast 0.4%
45 Prospective Buyers 0.4%
46 Nafta 0.4%
47 Additional Information 0.4%
48 Usda 0.4%
49 Online Orders 0.4%
50 Additional Services 0.4%
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