Top Customer Specialist Skills

Below we've compiled a list of the most important skills for a Customer Specialist. We ranked the top skills based on the percentage of Customer Specialist resumes they appeared on. For example, 22.2% of Customer Specialist resumes contained Customer Service as a skill. Let's find out what skills a Customer Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Customer Specialist resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Customer Specialist jobs:
  • Received awards and special recognition on several occasions regarding my outstanding customer service satisfaction, workmanship, and professional demeanor.
  • Managed multiple time sensitive projects effectively through shifting priorities and critical decision making while still providing quality customer service.
  • Deliver world class customer service by building rapport to develop customer satisfaction and also customer loyalty.
  • Participated in group meetings on improving customer service and developing innovative solutions to store problems.
  • Generate timely/accurate service orders required to process changes and initiate billing for customer service request.
  • Provided quality consultative customer service to all accounts and answered customer inquiries regarding UCC services.
  • Led a team of customer service representatives to increase service center profitability and metrics.
  • Provide individualized customer service of the highest professional level to each and every customer.
  • Prioritize and organized daily follow -up to ensure timely resolution for customer service request.
  • Processed new customers service orders *Scheduled work orders *Examined and diagnosed customer service issues
  • Provide customer service by answering customer inquiries and providing assistance during emergency procedures.
  • Lead team-building exercises and initiated employee interactions to help improve customer service.
  • Provide excellent and timely customer service to all shipments national and internationally.
  • Provided excellent customer service and demonstrated strong verbal and written communication skills.
  • Foster high performing team environment with high energy equals exemplary customer service.
  • Work involves extensive customer service and phone contact to facilitate entry/shipping operations.
  • Served as primary customer liaison, and delivered exemplary customer service.
  • Specialized in providing customer service to solar and electric vehicle customers.
  • Provided customer service to military and civilian personnel at the Pentagon.
  • Top Customer Specialist increasing overall sales and spearheading bi-departmental customer service.

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2. Technical Support

high Demand
Here's how Technical Support is used in Customer Specialist jobs:
  • Provide electronic debit and disbursement support and technical support for ShipManager software installation
  • Provided technical support and application information on specific product lines.
  • Directed public to appropriate staff specialist for questions pertaining to certain bugs, tier 2 technical support, or human resources.
  • Followed up with clients within a specified period to resolve issues, and provided technical support to restaurants and customers.
  • Handled inquiries from all departments, providing technical support for BA.com, baggage information, and assisting travel agents.
  • Responded to customer inquiries regarding service outages and performed technical support to the customer to prevent a service dispatch.
  • Place orders, set up and remove accounts, email correspondence, process refunds, provide technical support.
  • Handled incoming calls from customers regarding billing, shipping, technical support and account support.
  • Worked closely with scientific liaisons and speaker board physicians to provide customers with technical support.
  • Provided technical support for computer network, point of sale software, and hardware.
  • Answer technical support questions including ticket creations and low level technical support via phone.
  • Provide EMR (electronic medical record) technical support for take care health providers.
  • Served on trouble shooting team for technical support and network problem diagnosis and resolution.
  • Answered an average of 5 calls per day addressing inquiries, and technical support.
  • Provided Tier 2 Technical support on escalated cases from the Tier 1 Support team.
  • Answer inbound calls into the AT&T DSL Technical Support Center.
  • Make proactive website updates and completed technical support requests for clients daily.
  • Trained and worked in the technical support department for an SaaS company.
  • Provide tier 1 technical support and periodically tier 2 technical support.
  • Provide technical support to patients during kiosk check-in and registration.

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Customer Specialist jobs:
  • Manage customer communication via incoming telephone calls and emails in a timely and professional manner.
  • Retained ADT residential customers via inbound/outbound phone calls and/or correspondence.
  • Handled large volumes of inbound telephone calls covering the full range of services each customer according to their needs.
  • Assisted DirecTV's new customers by taking inbound phone calls for customers who have had service between 0-60 days.
  • Answered phone calls and emails aiding the customers with any problems they might have regarding their account setup.
  • Answer phone calls and advise of the options to retain their home or pursue other liquidation options.
  • Answer phone calls and emails to assist customers with technical support issues as well as placing orders.
  • Answer phone calls and help customers with billing and orders as well as sale add on's.
  • Trained to handle escalated phone calls in a call center environment and handle complaints and concerns.
  • Answer telephone calls for ticket fare, reservations, arrival and departure and general inquires.
  • Engaged with customers via inbound phone calls, chat support, and regular ticket support.
  • Follow up with the new customers by sending emails, phone calls, etc.
  • React quickly and efficiently to company contacts, through via phone calls and faxes.
  • Received phone calls from customers, florists, and funeral directors in call center.
  • Answer and make phone calls, schedule service appointments and collect past due balance
  • Receive and screen all incoming phone calls and connect them to appropriate personnel.
  • Solve escalated e-mails and phone calls related to memberships or travelers' complaints.
  • Supervised staff during operations, and audited phone calls for customer service quality.
  • Led demos and held phone calls designed to show value to prospective customers.
  • Answered Incoming Phone Calls from customers that needed assistance with finding certain products.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Customer Specialist jobs:
  • Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
  • Recognized for prompt, efficient service with high-level accuracy in handling cash and credit card transactions.
  • Reconciled credit card receipts with daily credit card transactions to ensure proper balances.
  • Advanced accounting skills by handling cash, checks and credit card transactions.
  • Work as cashier processing sales and processing credit card transactions.
  • Processed customer orders for merchandise to include Data/order entry, customer mailing information validation, and credit card transactions.

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5. Customer Accounts

high Demand
Here's how Customer Accounts is used in Customer Specialist jobs:
  • Reviewed customer accounts and utilized tools and resources on every call to make appropriate solutions and recommendations to customers.
  • Implemented unit's operational objectives for customer accounts to new policy and procedures for eligibility and billing.
  • Coordinated new customer accounts while ensuring the communication of reliable information to customers.
  • Corresponded with internal clients to retrieve information and correct customer accounts.
  • Interfaced with team to develop/maintain both new/existing customer accounts.
  • Managed and navigated customer accounts using multiple systems.
  • Maintain customer accounts and confidential information.
  • Handled customer accounts with confidentiality.
  • Use computer and system resources such as ACSS, Compass, CTI, and Doorways to look up customer accounts.
  • Represented ATT, provided troubleshooting support to customers, added new products to accounts and applied payments to customer accounts.
  • Managed customer accounts by responding to telephone calls, e-mails, and personal request for commercial support.
  • Reviewed customer accounts for billing inquiries and basic tier one trouble shooting concerning devices and plans.
  • Handled all inquiries and correspondence relating to customer accounts, billing, services and equipment.
  • Help systems analysts test and debug new programs concerning pricing and promotions on customer accounts.
  • Led management of key domestic and international customer accounts totaling $20M in annual revenues.
  • Trouble shot issue in connecting to the website to view customer accounts.
  • Issued credits when necessary and made other adjustments on customer accounts.
  • Answer billing questions by talking through detailed components of customer accounts
  • Analyzed customer accounts to determine appropriate device and price options.
  • Handled customer accounts over the phone.

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6. Data Entry

high Demand
Here's how Data Entry is used in Customer Specialist jobs:
  • Assisted in developing company's operations manual and electronic data entry.
  • Activated co-pay assistance coupons and performed data entry.
  • Answer phone calls, organize routes, respond to emails, process payments, filing paperwork, data entry
  • Booked and tracked service repairs, warranties of parts and shipment, including order and data entry.
  • Performed administrative support tasks such as answering phones, processing client applications, and data entry.
  • Performed data entry in all systems as needed throughout the Marriott Vacation Club International.
  • Performed office duties such as data entry, word processing, filing and copying
  • Provided quotes and executed online policy changes for health care, data entry.
  • Performed administrative duties which included data entry, word processing, and filing
  • Perform data entry for surveys conducted on consumers of different products.
  • Handle data entry for new and current customer account information.
  • Process orders and data entry with high level accuracy.
  • Worked in a production level data entry environment.
  • Perform data entry on daily routes.
  • Can do basic data entry.
  • Transferred personnel account to business accounts using data entry software.
  • Survey call *Maintain productivity *Production management *Data Entry
  • Resolved data entry issues (kick-back of data) to ensure any errors were corrected, (i.e.
  • Completed Data Entry for incoming students Consulted the manager about the data inputted
  • Prepare documents for data entry Maintain 100% accuracy in customer account.

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7. Customer Complaints

high Demand
Here's how Customer Complaints is used in Customer Specialist jobs:
  • Cooperated with other departments in order to facilitate the evaluation of returned material associated with customer complaints.
  • Recorded and analyzed data from customer complaints to identify recurring problems and limit repeat complaints.
  • Mitigated customer complaints, explained warranty issues and provided problem solution.
  • Distributed customer complaints to the customer complaint investigation team for investigation.
  • Coordinate solutions with management and technicians to resolve customer complaints.
  • Handled escalated customer complaints to ensure speedy resolution.
  • Resolve customer complaints with effective and efficient resolutions.
  • Identified duplicate customer complaints and processed accordingly.
  • Provided quick resolution of customer complaints.
  • Assisted in the strategy development of specified customer complaints, resolving problems from customers who have emailed or wrote the company.
  • Use the Nice system to ensure quality of assurance and to respond to customer complaints both in writing and verbally.
  • Closed customer complaints that had been reviewed and found acceptable for closure, including routing to reviewers for signature.
  • Research and resolve escalated customer complaints, inquires or requests received via telephone, email or letters.
  • Processed orders within company time frame, resolved problems with orders or customer complaints, order refills.
  • Research customer complaints sent from varies entities including the NJ Board of Public Utilities regarding customer concerns.
  • Resolve customer complaints ranging from deliveries, contracts, billing, and equipment or product malfunctions.
  • Handle Product Quality Complaints and Adverse Event Complaint Investigations from customer complaints regarded to marketed products.
  • Resolved customer complaints and issues on the first call insuring customer loyalty and satisfaction.
  • Respond to customer complaints, requests and inquiries in a professional and timely manner.
  • Address customer complaints and concerns by providing solutions in accordance with company policy.

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8. Billing Questions

high Demand
Here's how Billing Questions is used in Customer Specialist jobs:
  • Device-related general and advanced troubleshooting, providing resolutions to billing questions and issues, and answering service inquiries.
  • Clarified complex billing questions resulting in customer retention.
  • Served as an interface for initial customer purchase, activation processes, billing questions, troubleshooting, and all service inquiries.
  • Process equipment orders, answer billing questions, respond to concerns, and alleviate delicate situations with professionalism and sensitivity.
  • Assist with billing questions, refunds, missing deliveries and damaged product upon delivery.
  • Handle customer inquiries, billing questions and payment extension/service requests.
  • Answered routine billing questions and issues from customers.
  • Answered billing questions * Resolved customer's inquiries.
  • Assisted customers with account and billing questions.
  • answer inbound call in high volume call center, processed service requests and billing questions.
  • Answered billing questions in regards to customer's credit card accounts.
  • Updated application information Advised pharmacist of patient insurance coverage Submitted vacation dates Informed customer of application status and answered billing questions.
  • Utilized multi-level phone Data-entry Answered billing questions Processed payments by phone Mailed out billing statements

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9. New Accounts

high Demand
Here's how New Accounts is used in Customer Specialist jobs:
  • Called on new accounts to quote packs and present to customers to offer value and savings to hospital and ASC facilities.
  • Coordinate with sales teams and internal departments to process customer documentation as needed to on-board new accounts into the company.
  • Create new accounts by entering new customer information into Oracle and uploading scanned copies of account information and customer contracts.
  • Set up new accounts, activated new handsets, explained invoices and corrected problems with service.
  • Answered in-bound calls resolving customer concerns, handling billing questions, setting up new accounts.
  • Created new accounts in SAP as well as kept up-to-date information for existing accounts.
  • Coordinated projects and trained staff on new accounts before live operation.
  • Set up new accounts in operations database.
  • Handled all new accounts for equipment orders
  • Assisted with developing new accounts.
  • Completed activation applications for new accounts and add-ons.
  • Managed the Onboarding for over 250 accounts for all Walgreens new accounts Process the request for offboarding for all closed accounts.

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10. Customer Relations

high Demand
Here's how Customer Relations is used in Customer Specialist jobs:
  • Managed and coordinated customer relations between various teams to ensure customer inquiries and questions were resolved within a timely manner.
  • Developed new supplier and customer relationships as well as acquired incremental business through Food show participation and direct calls.
  • Maximize revenue by proactively building and managing key customer relationships, integral to ensuring repeat and referral business.
  • Exceeded Delta customer service standards by assisting with customer relations regarding worldwide travel, utilizing bilingual fluency.
  • Responded to all executive written correspondence regarding customer relations concerns and was directly accountable for all decisions.
  • Maintained and enhanced key customer relationship as a result of successful project management and technical execution.
  • Maintain good customer relationships with daily call-backs ensuring that the customer received excellent customer service.
  • Provide professional and timely service to internal customer and external customers maintaining good customer relationships.
  • Entered and maintained customer call problems/description detail into Customer Relationship Management System.
  • Developed customer relationships, while creating their complete electronics solution.
  • Served as liaison between Customer Relations and Customer Service Recovery.
  • Specialized in Customer Service Focused on maintaining strong customer relations
  • Maintained successful customer relationships by providing excellent customer service.
  • Develop strong customer relations for retention of business.
  • Establish and maintain effective working customer relationships.
  • Performed regular, planned follow-up calls on all customers who have delayed buying with the result being long term customer relationships.
  • Participated in online company training in customer relations, security, sales techniques, and conflict resolution.
  • Manage my own book of clients and route, Gained Excellent Customer relationships and trust.
  • Managed day to day aspects of customer relationships to achieve best in class customer satisfaction.
  • Managed records, front & back office, phones, schedules and customer relations.

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11. Product Knowledge

high Demand
Here's how Product Knowledge is used in Customer Specialist jobs:
  • Utilized expert-level product knowledge to drive continual sales improvements.
  • Assist customers by providing product knowledge and professional opinion.
  • Managed Sales, Special Promotions Customer Service, Product Display, Conflict Resolution, Closing Sales, Product Knowledge, Client Relations
  • Assisted customers with quality service using product knowledge obtained through extensive research, doing so in a friendly and courteous manner.
  • Maintained a professional working relationship with Product Partners (internal and external) to help build product knowledge and strengthen demos.
  • Provide exceptional customer service experience as well as advanced product knowledge to help the customer with making an educated buy.
  • Demonstrated product knowledge and assisted customers with purchase decisions and provide assistance to coworkers on the sales floor.
  • Seek to improve customer experience by greeting customers promptly, active listening and problem-solving and extensive product knowledge.
  • Specialize in having full food & alcohol product knowledge to educate and relay to consumer as needed.
  • Provide customers with product knowledge that help them find the perfect solution for their home and lifestyle.
  • Utilized product knowledge and research skills to troubleshoot and resolve a wide range of user ?concerns.
  • Provide training and documents on new items or brands to the team to ensure product knowledge
  • Provide service and product knowledge to assist customers with the type of service treatments requested.
  • Evaluate customer needs through face-to-face interaction, use product knowledge to provide excellent customer service.
  • Provided direct support to clients through the utilization of product knowledge and communication skills.
  • Trained incoming employees on policies, procedures, product knowledge, and product presentation.
  • Utilize strong product knowledge skills to provide clients with accurate answers to product-related questions.
  • Assist department supervisor in providing targeted training and product knowledge to new employees.
  • Enhanced teaching skills by providing targeted training & product knowledge to new employees.
  • Educated clients and trainees on product knowledge, product use and terminology.

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12. High Volume

high Demand
Here's how High Volume is used in Customer Specialist jobs:
  • Analyzed account health, identifying potential high volume accounts and providing the necessary resources and connections to facilitate growth
  • Replenished and Maintained inventory levels during high volume holiday season.
  • Answered product questions and services accounts while handling a high volume of incoming calls in a fast-paced environment.
  • Assist with inbound/out bound calls and follow-up during high volume periods to offset long customer hold times.
  • Answer high volume of inbound customer service related calls, tech troubleshooting, and financial services.
  • Handled a high volume of inbound calls that were generally about billing or equipment.
  • Worked directly with the hubs to confirm deliveries during the high volume season.
  • Responded to customer inquiries by answering a high volume of telephone calls.
  • Managed high volume calls and determined appropriate actions to best serve customers.
  • Processed a high volume of cash and credit payments rapidly and accurately.
  • Answer high volume of customer service, billing, and technical calls.
  • Answered high volume of calls and assured issue resolution in timely manner.
  • Take inbound calls in a high volume call center environment.
  • Answered high volume of inbound customer calls.
  • Handled high volume calls, multi-tasking, and ensured resolution for all calls.
  • accommodate staffing need; work in a high volume of patient;
  • Take a high volume of calls * Notate customer issues and solutions
  • Handled a high volume of inbound and outcalls Signed documents under a power of attorney.

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13. Outbound Calls

high Demand
Here's how Outbound Calls is used in Customer Specialist jobs:
  • Make outbound calls to borrowers (most often using an automated dialing system) to assess their current financial situation.
  • Handled on average 40 inbound and 20 outbound calls a day for individual portfolio size of 110 homeowners.
  • Make outbound calls to facilities, acted as liaison between client/and custodian to gather material needed for litigation.
  • Entered data while taking inbound and making outbound calls, gathering all necessary documentation needed for import/export.
  • Performed inbound and outbound calls assisting customers with their internet, phone, and cable services.
  • Received inbound and placed outbound calls to customers in reference to service, plans and devices.
  • Managed high volume of inbound/outbound calls concerning modifications, mortgage defaults, and loss mitigation options.
  • Received inbound and placed outbound calls to customers for both auto and homeowners insurance policies.
  • Assist with outbound calls for the Manual Team for customers with specific call needs.
  • Answered inbound calls and make outbound calls per follow up of customer's accounts.
  • Worked in a high call center environment made at least 200-350 inbound/outbound calls day.
  • Handle incoming and make outbound calls to customers providing an over-the-top customer experience.
  • Respond to customer's inquiries via inbound and outbound calls to complete applications.
  • Answered high volume inbound calls, some outbound calls for follow up resolution.
  • Answer in/outbound calls, review and examine account, explain processing procedures.
  • Received inbound calls and make outbound calls on behalf of brand-name clients.
  • Accept 75-100 inbound/ outbound calls for a high call volume.
  • Make outbound calls to potential customers who need advisory services.
  • Make outbound calls to customers who requested call backs.
  • Handle highly escalated issues via transfers and outbound calls.

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14. Sales Goals

high Demand
Here's how Sales Goals is used in Customer Specialist jobs:
  • Managed escalations Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Helped develop business plans to meet current sales goals, as well as increase sales production for next fiscal year.
  • Assisted customers in problem solving and specialized sales in high end Magnolia Home Theater purchases meeting and exceeding sales goals.
  • Checked out customers, processed returns, answered phones, met daily sales goals, and trained new hires.
  • Support product integrity and process products in a timely and organized manner to help the store reach sales goals.
  • Work with Field Technical Consultant Manager to ensure alignment between sales goals and Field Technical Consultant engagements are met.
  • Worked with department manager and co-workers to reach daily, weekly, and monthly sales goals.
  • Searched for techniques to help meet sales goals and to find strategies to maximize department revenues.
  • Exceeded weekly sales goals and maintained the highest sales per customer and order since store opening.
  • Worked to meet sales goals within team as well as in department.
  • Focused daily on reaching sales goals and driving employees to meet them.
  • Worked with my team to achieve individual and team sales goals.
  • Contributed to team success by exceeding team sales goals by 16%
  • Analyzed hourly sales goals and progress in each department.
  • Reached or exceeded sales goals every month with company.
  • Set sales goals/new ideas and implemented them.
  • Manage front desk revenue vs. sales goals.
  • Set and achieved sales goals.
  • Meet Performance and Sales goals monthly
  • Store sales MVP of the quarter, met department and store sales goals.

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15. Internal Departments

average Demand
Here's how Internal Departments is used in Customer Specialist jobs:
  • Worked cooperatively with Sales and other internal departments to resolve customer inquiries.
  • Provided coordination with internal departments and external vendors.
  • Communicate with internal departments regarding underwriting issues.
  • Performed market and industry analysis for the company's internal departments and for the company's clients.
  • Collaborated with internal departments to resolve problems related to SCE products, services, and billing.
  • Work as a liaison between customer and internal departments in resolution on invoices.
  • Worked closely with all internal departments to assist clients and problem resolve.
  • Served as a liaison between external customers and multiple internal departments.

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Customer Specialist jobs:
  • Provided troubleshooting assistance to customers having difficulty with devices, increasing customer retention and satisfaction.
  • Resolve challenging customer issues including device-related troubleshooting, billing, service inquires and more.
  • Analyze and troubleshoot software related issues while identifying priority concerns that require escalation.
  • Troubleshooted and diagnosed product failure and recommended necessary action to resolve product malfunction.
  • Communicate quickly and effectively with customers while answering inquiries and troubleshooting.
  • Provided troubleshooting skills in failure investigations, commensurate with technical experience.
  • Provided technical support and troubleshooting to customers for do-it-yourself software.
  • Provided interactive portal troubleshooting for restaurant business needs.
  • Perform troubleshooting and make transactions when necessary.
  • Assisted customers with technical questions and troubleshooting.
  • Aided in basic troubleshooting/questions for customers.
  • Provide customer service transactions, basic tier 1 troubleshooting on devices, billing and service inquiries and all other customer transactions.
  • Utilize advanced troubleshooting skills, tools and resources to diagnose technical issues with end user devices, operator errors and/or network.
  • Assisted dental and chiropractic clients in troubleshooting technical issues and making sure they get the most out of the Lighthouse product.
  • Provide support as an SME in Call Center Process, Technical Troubleshooting, Achieving Performance Goals, and Tool Utilization.
  • Key responsibilities: Assisting customer with bill inquiries, device upgrading, switching account plans, troubleshooting malfunctions in devices.
  • Help store manager with store duties, including store policy compliance, system troubleshooting and sales performance for store employees.
  • Assisted with computer issues including setup and installation of new software along with repair and troubleshooting for older software systems.
  • Provided troubleshooting for all software, network, and hardware problems for personal computers, laptops, and servers.
  • Assisted customers with making payments, ordering equipment, troubleshooting, and any other needs that specific customer have.

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17. Sales Floor

average Demand
Here's how Sales Floor is used in Customer Specialist jobs:
  • Assist management with running the sales floor to ensure all associates are in compliance with day to day store operations.
  • Provide customer service involving transactions, sales floor representation, and problem solving to provide complete solutions to customers.
  • Opened, prepped, and placed all merchandise on the sales floor with direction from the Operations Manager.
  • Well rounded on other departments on sales floor and was shifted around when necessary.
  • Ensured the replenishment of merchandise to sales floor and adherence to store visual standards.
  • Aided customer inquires on sales floor to provided an efficient shopping experience.
  • Worked on sales floor, rearranged merchandise, and performed cashier responsibilities.
  • Organized and maintained sales floor displays; ensured proper display of products.
  • Trained approximately twenty new members of staff for sales floor expertise.
  • Worked as cashier, customer service and sales floor for electronics.
  • Recognized by peers as sales floor expert in numerous departments.
  • Maintained a clean sales floor and great employee atmosphere.
  • Started out in the sales floor as customer assistance.
  • Organize stock and maintain sales floor merchandise areas.
  • Maintain cleanliness of sales floor and storefront.
  • Clean assigned warehouse or sales floor areas.
  • Maintain organization of sales floor.
  • Assisted customers on the sales floor by assessing their needs and directing them to best products that best fit them.
  • Train new employees on the sales floor Create displays and set planograms for new products Ensure inventory counts are accurate daily

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18. Customer Information

average Demand
Here's how Customer Information is used in Customer Specialist jobs:
  • Use manufacturing resource Microsoft Dynamics software to retrieve customer information, verify inventory levels, and process purchase orders.
  • Verify insurance benefits, physician orders, customer information, data entry and order examination.
  • Recommended new service field to management by collecting customer information and analyzing customer needs.
  • Complete supporting paperwork and data entry as required; accurately capture customer information.
  • Acquired advanced knowledge of systems for product management and customer information management.
  • Prepared products and service reports by collecting and analyzing customer information.
  • Handled sensitive customer information and issues during disaster outage situations.
  • Maintain strict confidentiality of bank records and customer information.
  • Assist Team Leader with customer information privacy compliance regulations.
  • Researched, analyzed, and reconciled complex customer information.
  • Received phone calls from customers and updated customer information.
  • Gained experience handling confidential customer information.
  • Handled sensitive customer information and issues.
  • Updated customer information as required.
  • Trained new customers; scheduled training; faxed; emailed; assisted with software issues during tax season; updated customer information
  • Document all relevant call details, update customer information, and complete data entry on multiple applications.
  • Obtain customer information such as name, address, and brief medical questions.
  • Maintained accurate customer information and sales records for the Custom Frame Shop.
  • Maintain utmost discretion when dealing with high profile customer information.
  • Retrieve customer information to assist with purchase * Responsible for fast and accurate keyboard and cash register operations.

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19. Customer Loyalty

average Demand
Here's how Customer Loyalty is used in Customer Specialist jobs:
  • Managed the Customer Loyalty survey program from sample collection to customer experience enhancement.
  • Utilized strong communication and diplomacy skills to resolve concerns and maintain customer loyalty.
  • Created and presented customer loyalty training programs for internal customers.
  • Identify potential churn and proactively work to enhance customer loyalty
  • Designed and maintained customer loyalty SharePoint intranet website.
  • Earned a Customer Loyalty certificate.
  • Developed and deployed large-scale Customer Satisfaction Survey Programs, with focus on achieving, recovering, and maintaining customer loyalty.
  • Negotiated pricing, programming and technology in an effort to keep accounts active and maintain customer loyalty.
  • Build trust and customer loyalty by being courteous and asking open-ended lifestyle questions to customers.
  • Resolve problems by providing critical loan updates and researching issues resulting in customer loyalty.
  • Establish customer loyalty and satisfaction with Dyson products while contributing to the bottom line.
  • Work with contractors to develop customer loyalty and commercial clients for repeated business.
  • Maintained customer loyalty using empathy, expertise, and efficient one call resolutions.
  • Used common courtesy and discretion to achieve customer loyalty on a daily basis.
  • Assisted Agency Owner in achieving agency customer loyalty and satisfaction goals.
  • Promoted to specialized Customer Loyalty Team within first year.
  • Used common courtesy and discretion to achieve customer loyalty.
  • Cultivate client relationships to create customer loyalty.

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20. Computer System

average Demand
Here's how Computer System is used in Customer Specialist jobs:
  • Entered accurate data into the computer system in order to relate sales information to the appropriate branch location.
  • Answered high volume, inbound calls on a dialing system, and placed orders in computer system.
  • Required to process a high volume of shipments quickly with extreme accuracy using complex computer systems.
  • Maintained internal computer systems, workstations, and helped in designing the company's website.
  • Trained employees and provided technical support with point of sale and inventory computer systems.
  • Trained new hires on in house computer system and company web sites.
  • Answered calls from and provided assistance to customers regarding computer system failures.
  • Limited access with advanced computer systems (ACSS) (OPAL).
  • Utilized computer system for cash register reconciling at store opening and closing.
  • Used multiple online resources and computer systems to solve customer problems.
  • Managed cash register and placed sales orders in computer system.
  • Inputted all information from documents into the computer systems.
  • Input completed cages into computer system.
  • Verified that information in the computer system was up-to-date and accurate.Helped design and manufacture swimming pools.
  • Processed account changes through computer systems Resolved account/billing issues and processed payments
  • Introduced and explained computer system hardware options to customers.
  • Determine software requirements of computer systems based on various needs presented by the consumer.
  • Deliver merchandise to customers Record transactions into computer system Customer service and communication

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21. Verizon

average Demand
Here's how Verizon is used in Customer Specialist jobs:
  • Recognized bells of churn when customers were exploring options outside of Verizon and responded with effective recommendations.
  • Supported affiliate contract negotiation for Verizon Communications and Verizon Long Distance.
  • Listened attentively and responded to customer inquiries for Verizon customers.
  • Deliver Verizon Wireless customer experience in retail locations.
  • Provide assistance and consultation for Verizon sales team, resolving tech support and billing escalations beyond the scope of sales duties.
  • Collaborated with market leaders in wireless communication such as Verizon, AT&T, Sprint, and T-Mobile.
  • Call center job involving the resolution of any issue, answering all questions and retaining Verizon's countless clients
  • Assist customers in troubleshooting devices and looking for opportunities to increase sales and growth of Verizon.
  • Collect past due bills from customers according with Verizon system.
  • Fielded basic calls from potential and current Verizon Wireless customers.
  • Guided clients on how to use Verizon product and services.
  • Processed Verizon and AT&T broadband activations.

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22. Customer Interactions

average Demand
Here's how Customer Interactions is used in Customer Specialist jobs:
  • Process payments and credits, organize check-in procedures, manage room assignment logistics, assure exceptional experience through customer interactions and assessment
  • Monitored and evaluated employee and customer interactions and provided feedback on a daily basis.
  • Facilitated customer interactions and cash transactions for the world-wide electronics retailer.
  • Observed, evaluated and provided feedback of representatives' customer interactions.
  • Maintained records of all customer interactions and transactions.
  • Managed customer interactions professionally and efficiently.
  • Ranked in the top 10% of the company for competency score which included sales, customer interactions and business acumen.
  • Compiled and recorded daily call volume statistics, provided quality assurance for customer interactions, and managed work force scheduling.
  • Provide detailed reports of site evaluation and CSSCR's customer interactions by conducting CIP observations.
  • Support customer interactions via phone as business need dictates.
  • Handle customer escalations and minimizes transfers customer Interactions Listens and responds appropriately in all customer interactions.
  • Worked outbound/inbound for 1-29 delinquency accounts Documented and maintained history of customer interactions.
  • Use Lean Logistics & Siebel to track all customer interactions and loads sent out to nationwide customers.
  • Greeted customers and responded to inquires quickly and accurately Documented customer interactions to ensure quality assurance Cash inventory with daily reporting

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23. Customer Base

average Demand
Here's how Customer Base is used in Customer Specialist jobs:
  • Individualized solutions, and satisfying the ever-changing needs of Verizon Wireless diverse customer base
  • Deliver innovative, individualized solutions to a diverse customer base.
  • Expanded Best Buy's customer base by adding company sources for Best Buy for Business, and through social networking.
  • Communicated with a diverse customer base providing expert customer service with experience in underwriting for the MHA HAMP program.
  • Visited VIP customers and built relationships with potential clients to maintain and grow the bank s customer base.
  • Supported a 200% increase of installation from 2010 to 2011 while retaining 98% existing customer base.
  • Answered a high volume of customer calls, satisfying the needs of Verizon's diverse customer base.
  • Received phone calls from specialized customer base in order to research, analyze, and reconcile inquires.
  • Developed a loyalty framework for the customer base as a key input into driving greater retention.
  • Deliver innovative, individualized solutions, satisfying the ever changing needs of a diverse customer base.
  • Initiated and developed long-term relationships with customer base; handled special accounts with tact and diplomacy.
  • Monitored customer base billing to be sure services provided were the best for each customer.
  • Assisted a diverse customer base in determining their computing, networking, and multimedia needs.
  • Increased internal knowledge of team by training all team members on new customer based application.
  • Help small businesses grow their customer base by using customer engagement tools more effectively.
  • Recruited to the Orientation team to provide excellent initial interaction with customer base.
  • Point of contact for all day to day communications with fabrication/plate customer base.
  • Develop a customer base through social media, repeat business and customer referrals.
  • Managed coordination of special outreach events to grow customer base.
  • Expand customer base through a variety of effective sales techniques.

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24. Customer Care

average Demand
Here's how Customer Care is used in Customer Specialist jobs:
  • Provided quality customer care to all customers by handling customer concerns quickly and sincerely.
  • Received incoming calls to Customer Care, gathered information to determine the reason for the call, and took appropriate action.
  • Utilize all relevant sales tools to support the store and department sales, and customer care goals.
  • Tasked with supplying specialized services to portions of the Customer Care Center and business operations as appropriate.
  • Warm transfer to other departments when applicable: Bankruptcy, Default Escalations and customer care.
  • Partner closely with Customer Care leadership during the development and roll-out of business strategies.
  • Provide support for teams in both customer loyalty team and customer care.
  • Served as Subject Matter Expert to onshore and offshore Customer Care Associates.
  • Created WildBlue Customer Care Council, designed and launched the C.O.R.E.
  • Provided customer care to incoming clients while maintaining existing accounts.
  • Assisted with taking outage calls along with online customer care.
  • Trained new employees in department products and customer care.
  • Corrected/reported problems to Support Team at Customer Care.
  • Assisted with all customer care solutions.
  • Maintain flexible schedule in effort to provide Retail Customer Care District wide including Offsite Events and Indirect Locations.
  • Showed great strength in multi tasking and providing consistent customer care.
  • Collaborated with quality and training to create trainingmodules that achieve specific goals, in pursuit to provide world class customer care.

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25. Customer Orders

average Demand
Here's how Customer Orders is used in Customer Specialist jobs:
  • Packaged photos per specifications and verified customer orders against actual contents of envelopes.
  • Interfaced with factories and vendors to expedite high-priority customer orders.
  • Performed administrative duties associated with processing customer orders with promptness.
  • Processed customer orders and wholesale purchase orders with accuracy.
  • Process data regarding customer orders into computer databases.
  • Performed technical duties associated with customer orders.
  • Provide order pick of production and shipment, as necessary, in SAP to allow distribution of customer orders.
  • Processed in excess of 150 daily customer orders from the service department increasing efficiency greatly verses before hire.
  • Oversee web order fulfillment and liaise with fulfillment department for any issues regarding customer orders and replacements.
  • Resolved conflicts with customers and customer orders while working with team members to achieve department goals.
  • Provide accurate and timely entry of all pertinent data and transactions in SAP for customer orders.
  • Enter customer orders into system and work with shipping companies to obtain best pricing.
  • Input customer orders for delivery and installations using a Point of Sale program.
  • Ordered any necessary frame, mat or glass to complete customer orders.
  • Ensured 100% accuracy and quick turnaround on all customer orders.
  • Order Fulfillment: Picked and packed customer orders with accuracy.
  • Warehouse organizing of products to be pulled for customer orders.
  • Answered inbound call system and input customer orders and request.
  • Execute complex customer orders inside two week deadline standard.
  • Assisted with processing payments and shipping out customer orders.

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26. CRM

average Demand
Here's how CRM is used in Customer Specialist jobs:
  • Managed a book of 600+ members and kept track of sales using our CRM, Microsoft Excel and Google Calendar.
  • Migrate customer invoices to detailed mapping on Sales Force CRM to provide consolidated view of all customer purchases and renewals
  • Maintain, update and track customer account information in company systems: CRM database (SIEBEL, ONE VIEW)
  • Participate in cross-functional teams that address strategic business issues involving CRM.
  • Clarify, RACE, MAINFRAME, CRM, Microsoft Word, Excel, Outlook, and internet.
  • Selected to train peers on SAP CRM.
  • Helped lead the internet department at Buick / GMC because of proficiencies in follow-up and DealerSocket (CRM).
  • Enter and maintain detailed and accurate customer notes via the Salesforce CRM.
  • Versed in SalesForce CRM, Zuora Automated Billing & DocuSign Document Management.
  • Escalated trouble tickets using Salesforce (CRM).
  • Produced daily and weekly reports using CRM.

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27. Problem Resolution

average Demand
Here's how Problem Resolution is used in Customer Specialist jobs:
  • Deliver superior customer communication through problem resolution
  • Helped company maintain the highest customer service ratings including communication skills, listening skills, problem resolution and politeness.
  • Provided world class Customer Service to customers efficiently and provided front line problem resolution.
  • Handled high-priority customer request, problem resolution and complaints.
  • Obtain and provide information and initiative problem resolution.
  • Coordinated problem resolution procedures and escalations.
  • Handled in bound and out bound pharmacy inquiries - processing claims, mail order prescriptions and problem resolution.
  • Perform routine service request to complex problem resolution research with regards to Premier Clients Banking Relationship.
  • Assisted Honda customers with inquires, case status and problem resolution regarding Honda vehicles and products.
  • Assisted in problem resolution: Researched issues with customer loan issues to determined resolution needs.
  • Build relationships with customers, repair trust and locate resources for problem resolutions.
  • Greeted customers face to face solving problem resolutions daily.
  • Issue trouble tickets to a specialist for problem resolution.
  • Responded to inquiries, accurately obtained/provided information, or initiated problem resolutions.

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28. POS

average Demand
Here's how POS is used in Customer Specialist jobs:
  • Attended customer/broker Quarterly Broker Review meetings to review status of broker/customer/carrier performance and compliance, including post entry audits evaluations.
  • Interact with bankers and customers to obtain required information via phone and/or email to verify consumer purpose and legitimacy.
  • Maintained Single-Point-Of-Contact relationships with Homeowners and escalated issues as required ensuring the highest level of customer service possible.
  • Established effective positioning skills to ensure satisfactory customer experiences Responded to the needs of the corporation's customers.
  • Analyze delinquency, perform escrow analysis, analyze modification scenarios, proposals and recommend appropriate loan workout.
  • Stayed current with technology in order to facilitate positive customer experience in an ever-changing and modernizing industry.
  • Single point-of-contact for all business and technical aspects of ocean EDI implementations from proposal through post-implementation support.
  • Possess technical and practical judgment in recommending changes in procedures to remedy existing or potential problems.
  • Conduct post installation follow-up activities by contacting customers and ensuring commitments were met and obtain referrals.
  • Prepared account opening documentation and completed deposit, withdrawal, and wire transactions for customers.
  • Build positive first impression with new customers to solidify relationship for ongoing relationship and business.
  • Determine adequate energy levels for proposed usage with careful consideration of future construction plans.
  • Evaluated software application packages to improve customer service, wrote procedures for reorganized departments/positions.
  • Demonstrated composure and effectiveness through prioritization during hectic events such as Black Friday.
  • Proposed and implemented new metrics for measuring operational data to increase operational efficiency.
  • Facilitated a positive/productive, team-oriented work environment in support of team performance goals.
  • Conducted follow-up calls for patients whom screenings uncovered the possibility of significant disease.
  • Maintained photo processing equipment, processed orders and ensured a positive customer experience.
  • Researched check items, returned checks, deposit discrepancies/reconciliation and mail processing.
  • Exceeded position responsibilities by embracing an additional CMS workload during staffing shortages.

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29. External Customers

average Demand
Here's how External Customers is used in Customer Specialist jobs:
  • Answered incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolved all outstanding issues.
  • Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers.
  • Exceeded quantity and quality metrics and maintained positive relationships with internal and external customers.
  • Explained all eligibility requirements and procedures to internal and external customers.
  • Maintain professional working relationships with internal and external customers.
  • Be professional, courteous and timely in every interaction, conveying to all external customers our appreciation for their business.
  • Trained new associates in OMD to be able to function and assist both internal and external customers with inquire.
  • Demonstrated strong customer service skills during interactions with internal and external customers via phone and face to face.
  • Provide a high-level service to internal and external customers demonstrating prompt and thorough attention to issues and requests.
  • Team Building and support for all business levels for internal and external customers.
  • Assisted internal and external customers by phone, email and Live Help.
  • Analyzed and handled complex inquiries for both internal and external customers.
  • Provided top quality customer service to internal and external customers in the timelyprocessing of bonds through international and domestic Customs agencies.
  • Communicated with internal & external customers via pagers, email and voicemail.

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30. Customer Retention

low Demand
Here's how Customer Retention is used in Customer Specialist jobs:
  • Maintain customer retention by affirming customer satisfaction after completion of all installs.
  • Resolved customer satisfaction issues to ensure customer retention.
  • Develop new strategies for customer retention activities.
  • Led in the development of launch of Customer retention promos; customer reactivation campaign, reactivating about 1350 inactive customers.
  • Use of customer retention techniques to ensure customers feel valued, listened to, and promote company goals and objectives.
  • Prepare food, coffee, and fill supplies to ensure customer satisfaction creating good will, retaining customer retention.
  • Support department and other team members in accomplishing sales and customer retention goals established by the department and store.
  • Created first customer training program for customer success team which resulted in a 57% improvement in customer retention.
  • Developed proven solutions to access a large client base, optimizing revenue and customer retention.
  • Performed customer retention duties in an effort to prevent the loss of an unsatisfied customer.
  • Created and lead 2009 and 2010 class focusing on financial impact and customer retention.
  • Led the customer retention department which consisted of 5 members.
  • Create and manage customer satisfaction reports to achieve maximum customer retention.
  • Resolve highly complex escalated issues and re-sell the benefits of Asurion products and services (customer retention).

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31. Monetary Transactions

low Demand
Here's how Monetary Transactions is used in Customer Specialist jobs:
  • Provided customer service by preparing sandwiches made to order and performing monetary transactions as cashier.
  • Performed cash register operations, monetary transactions, and closing procedures.
  • Reconcile cash register and ensuring the accuracy of all monetary transactions.
  • Handled monetary transactions using appropriate accounting and cash transaction practices.
  • Handle monetary transactions including drawer closing procedures.
  • Completed monetary transactions and customer phone calls.

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32. Product Information

low Demand
Here's how Product Information is used in Customer Specialist jobs:
  • Facilitated sales with customers, interacted with all people in department regarding product information.
  • Provide assistance regarding requested product information.
  • Answered inquiries regarding product information Accomplishments Saving the company money by troubleshooting fixing the appliances over the phone or scheduling service.
  • Answered various calls daily and resolved pressing matters by addressing customer inquiries, solving problems and providing new product information.
  • Answered phone calls addressing worldwide customer inquiries, placing orders, returns and complaints and providing new product information.
  • Provide customers with product information that assisted them in choosing a product that best fit their lifestyle and needs.
  • Manage the provision of free sample allocation and basic product information to potential new customers.
  • Provided expert knowledge of product information including ease of use to the customer.
  • Provided customers with detailed product information in their language of choice.
  • Handled a high volume of calls for product information and purchasing.
  • Train new employees in job duties and up-to-date product information.
  • Provide customers with product information, warranties and troubleshooting.
  • Provided product information to Spanish and American clients.
  • Provided product information in an educational manner.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Supplied customers with product information (availability, regulatory approval, technical specs, etc.
  • Stayed informed on Best Buy practices and storewide product information.

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33. Powerpoint

low Demand
Here's how Powerpoint is used in Customer Specialist jobs:
  • Created and presented PowerPoint presentations and statistical charts for business leaders.
  • Created and presented PowerPoint to Customer Advocate training class to inform of new products available to customers.
  • Excel Spreadsheet work, PowerPoint design, E-Commerce chat, sales, marketing.
  • Used Microsoft Word, Excel and PowerPoint on a daily basis.
  • Advanced Word, Excel, and PowerPoint abilities.
  • Created powerpoint presentations as well as presented.

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34. Customer Questions

low Demand
Here's how Customer Questions is used in Customer Specialist jobs:
  • Provided customer service in a friendly and professional manner by answering customer questions by telephone and in-person interaction.
  • Answered customer questions and concerns in-store and on phone about store locations, item prices, use of merchandise, etc.
  • Answered incoming calls to further assist customer questions and direct them to the appropriate department if needed.
  • Educate customers on new connected systems and features while also resolving customer questions or concerns.
  • Resolve pricing, accurately document patient s account, research and resolve customer questions.
  • Demonstrate empathy, drive and enthusiasm while handling customer questions, complaints and inquiries.
  • Respond to residential customer questions and analyzing billing and rates for residential customer and rebill accounts using CSS/CWO according customer reads.

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35. Geek

low Demand
Here's how Geek is used in Customer Specialist jobs:
  • Worked closely with Geek Squad in aid to repairing and sharing knowledge of computers for customers.
  • Help customers with product help, and selling computers and the Geek Squad service.
  • Processed returns, helped with in store pick up and geek squad services.
  • Offered Geek Squad Protection and explain it properly and efficiently to customers.
  • Demonstrated adept ability to sell Geek Squad and Black Tie services.
  • Worked in the Geek Squad computer repair department as necessary.
  • Assist customer at checkout counter Offer Reward Zone and Geek Squad Black Tie Protection Offer to Sign Customer up for Credit Card

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36. Order Entry

low Demand
Here's how Order Entry is used in Customer Specialist jobs:
  • Perform sales order entry/maintenance and process quotations.
  • Perform order entry and modifications.
  • Performed all order entry, maintenance, and inquiry from customers speaking a foreign language along with other duties as assigned.
  • Order entry, modification and inquiry, assisting customers in filling their needs in a timely and accurate professional manner.
  • Managed Backlog of all domestic customer inquiries and order entry into SAP in a team based environment.
  • Single point of contact from order entry to shipping for commercial and custom orders.
  • Streamlined order entry process to reduce errors and shorten processing time.
  • Handled order entry, inventory invoicing, and prepared various reports.
  • Worked on JD Edwards order entry system.
  • Assist in order entry resolution.
  • Performed Order entry, Order approval and Status verification in Order Entry System - CHost.
  • Order Entry for Resilient products Entered sample request Maintained Blanket orders for National Accounts Entered Direct Ships Orders

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37. Sales Representatives

low Demand
Here's how Sales Representatives is used in Customer Specialist jobs:
  • Worked closely with sales representatives, accounting, fulfillment delivery researching order inaccuracies, incomplete orders updating pricing or discount information.
  • Communicate effectively with customers, Sales Representatives, Driver Business Leaders, and other internal personnel.
  • Monitored Customer Service and Medicare Sales Representatives for accuracy, quality, and compliance.
  • Work with sales representatives nationwide to provide custom quotations of electrical enclosures.
  • Scheduled appointments for sales representatives to call prospective customers.
  • Assisted external sales representatives with presentations to high-volume accounts.
  • Coached up to 18 Sales Representatives on best meeting customers' needs and closing the sales.
  • Provide sales representatives and customers with informational materials such as sales brochures, catalogs, etc.
  • Assist Call Center Sales Representatives with calls from customers related to all third party sites.
  • Processed and maintained Excel pricing sheets from sales representatives to vice president for approval.
  • Work closely with Sales representatives and external customers via email and phone daily.
  • Maintain geographic sales region of 11 Blue Book sales representatives.
  • Provide dispatch service for sales representatives and service man.
  • Mentored and trained new inside and outside sales representatives.
  • Handle the needs of sales representatives.
  • Provided each with monthly managed care reports to track market share trends and performance of territory sales representatives.
  • Acted as direct contact for all national distributors and Teleflex Medical sales representatives to place sales orders.

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38. Company Policies

low Demand
Here's how Company Policies is used in Customer Specialist jobs:
  • Maintained a full spectrum of consumer resolutions and retention adhering to company policies.
  • Ensured compliance with all investor federal and state regulations, company policies, procedures, and guidelines.
  • Negotiate with customers and ensures satisfaction while maintaining a strong understanding of company policies and goals.
  • Make recommendations on services regarding company policies, procedures, rules, rates, and programs.
  • Assist management with the training and development of other associates in company policies and procedures.
  • Sell vehicles to meet individual and store sales goals by following company policies and procedures.
  • Assisted in resolving problems on orders in accordance with company policies and procedures.
  • Answer general questions on company policies, sales, and warranty procedures.
  • Served as new hire trainer on company policies and products.
  • Adhere to company policies and procedures for call handling.
  • Attend new and refresher training to enhance job skills and to adhere and embrace company policies.

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39. FDA

low Demand
Here's how FDA is used in Customer Specialist jobs:
  • Drafted for review and approval response letters to the FDA and Competent Authorities to address their questions regarding an adverse event.
  • Complete FDA, DOT and FCC governmental forms for customs brokers to supply to the U.S. Customs and Border Protection agency.
  • Submitted MedWatch reports to the FDA in accordance with the Code of Federal Regulations and company procedures.
  • Assist during FDA or other third party inspections involving complaint handling assessments or post market vigilance activities.
  • Received recognition from the FDA officer for properly handling the FDA entry process.
  • Participated in multiple FDA and ISO audits including internal quality audits.
  • Comply with any tariff requirements and FDA codes and specifications.
  • Prepared documents for FDA (PN), Fish/Wildlife, USDA and US Customs.
  • Write and submit MDR reports to the FDA in strict adherence with regulatory requirements and timelines; performs MDR searches/queries.
  • Participated in successful FDA audits and contributed to complete revamp of complaint handling process, resulting in a morecompliant system.
  • Review complaint files to ensure they are complete and complaint per our SOPs, FDA and ISO 13485 regulations.
  • Placed outbound calls to prescriber's as well as pharmacies assisting with FDA mandates for new drug formulation.
  • Worked as chief auditor for three special accounts as well as FDA advisor
  • Completed and submitted MedWatch 3500 FDA supplemental compliance forms for reportable adverse events and/or reportable malfunctions utilizing E-MDR.

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40. Special Projects

low Demand
Here's how Special Projects is used in Customer Specialist jobs:
  • Facilitated special projects including serving as co-creator of shipping and production schedules, outside process development, and new product introduction.
  • Accept escalations and special projects from the Detroit Business Unit team members which require special attention.
  • Collaborated with other team members on special projects and events to ultimately deliver works of art.
  • Help work on department initiatives and special projects such as Morale Champ and Tech Champ.
  • Do special projects Accomplishments Employee of the month, promoted twice in 2 months.
  • Assist with underwriting & investigative special projects consistent with department goals.
  • Provided support to others on administrative matters (special projects).
  • Participated in multiple special projects for enhancements to meet SOX requirements.
  • Worked and planned with other team members on special projects.
  • Confirm the implementations of special projects are accurate and timely.
  • Supported all assigned strategic special projects in specified time frames.
  • Work on special projects and other related duties as assigned.
  • Selected to work on special projects to increase compliance.
  • Assist in special projects and duties that are assigned.
  • Executed and completed special projects.
  • Work on HGSL Special Projects Work on the Special Investigation Unit line taking members complain for fraud cases.
  • Managed special projects designed to improve pricing analytics for the bid team.

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41. Accurate Processing

low Demand
Here's how Accurate Processing is used in Customer Specialist jobs:
  • Fast and accurate processing of customer related transactions in all departments - Consistently provided the highest standards of service and integrity.
  • Provide friendly fast, and accurate processing of customer related transactions including sales transactions, financing, and service requests.
  • Provided a friendly, fast, and accurate processing of all types of customer transactions.
  • Provide friendly, fast, and accurate processing while delivering excellent customer service.
  • Complete accurate processing of transactions and perform skills in selling.
  • Insured department maintained high level of fast and accurate processing.
  • Complete the accurate processing of all transactions.

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42. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Customer Specialist jobs:
  • Contacted patients/family members regarding financial responsibility, making payment arrangements and assisted with any questions or concerns.
  • Negotiated and formalize repayment arrangements with customers in foreclosure when appropriate.
  • Negotiated payment arrangements and advised of consequences of delinquency.
  • Negotiated payment arrangements with cardholders.
  • Resolve all customer billing inquiries regarding credit card payments, monthly statements and coordinate payment arrangements if necessary.
  • Negotiated payment options for income-qualified customers and provide solutions towards enrollment income qualified programs or granting extensions/payment arrangements.

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43. Accurate Information

low Demand
Here's how Accurate Information is used in Customer Specialist jobs:
  • Identify resources essential to handling customer inquiries, providing accurate information and educating the customer as necessary.
  • Review of modification documents against the database/modification worksheet to ensure accurate information is loaded.
  • Provide accurate information and complete product solutions by maintaining correct knowledge of products.
  • Provide accurate information to clients and teammates alike, and demonstrate how to properly solve client issues.
  • Handled up to 90 inbound calls per day calls providing clear, complete, accurate information.
  • Provide accurate information on payments, guide lines and status of programs.
  • Contract] Durham NC Handled all billing inquiries by providing prompt and accurate information to customers.

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44. Customers Needs

low Demand
Here's how Customers Needs is used in Customer Specialist jobs:
  • Managed Social Media accounts such as (Facebook, Twitter, YouTube) to help address customers needs and concerns.
  • Received incoming customer calls and satisfied each customers needs based on the type of call received.
  • Greet customers and ascertain the customers needs and wants.
  • Insured every customers needs were met during interactions.
  • Ensured customer satisfaction by meeting customers needs in a timely manner.
  • Work collaboratively with other employees to ensure customers needs are met and that no customer is left unserved or underserved.

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45. US Customs

low Demand
Here's how US Customs is used in Customer Specialist jobs:
  • Obtain binding rulings and communicate with US Customs National Import Specialist and trade associations for clarification on specific issues.
  • Prepared and submit Supplement Information Letters to US Customs for refund on a monthly basis.
  • Monitored an approximately $1M per month transaction for the US Customs Reimbursable Project.
  • Audited all import entries to ensure correct duties were tendered to US Customs.
  • Assist with deductive value calculations and file reconciliation entries with US Customs.
  • Key contact for US Customs and Border Protection Officer during annual audit.
  • Managed Imports/Exports pertaining to US Customs compliance.
  • Created a spreadsheet for monthly reporting of US Customs mailbox deliverables

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46. Medicare

low Demand
Here's how Medicare is used in Customer Specialist jobs:
  • Provided eligibility and claims services for Medicare/Medicaid providers in a call center environment.
  • Researched status of Medicare supplement policies with regard to policy benefits, premiums and Medicare claims processed.
  • Provide customer service to Medicaid and Medicare members, providers and families.
  • Explained retirement benefits to upcoming retirees or current retired employees which included Medicare eligible options offered by the employer.
  • Handled incoming calls from Medicare beneficiaries and Medicare providers (hospitals, nursing facilities and rehabilitation centers).
  • Research discrepancies and establish and monitor suspense documents to ensure prompt and accurate handling of Medicare beneficiary transactions.

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47. Customer Feedback

low Demand
Here's how Customer Feedback is used in Customer Specialist jobs:
  • Monitor customer feedback emails and contact customers for resolution as needed.
  • Analyze operational efficiency through customer feedback and reported issues.
  • Gathered and reviewed customer feedback to improve operations.
  • Listened and responded to customer feedback to provide each customer with a quality solution to his/her electronic needs.
  • Report on daily basis to owners customer feedback / Improvements.
  • Developed a program to track progress and customer feedback.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

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48. Insurance Companies

low Demand
Here's how Insurance Companies is used in Customer Specialist jobs:
  • Coordinated and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies.
  • Turn referrals from major insurance companies unto appointments for general contracting services.
  • Communicated with patients, physicians and insurance companies to update them on status, orders and missing documentation.
  • Make contact with patients, Doctors offices, and insurance companies via phone or fax as needed.
  • Contacted 60/80 patients a day and insurance companies to research information.
  • Respond to inbound customers and insurance companies inquiries regarding claim status.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports Responded to correspondence from insurance companies.

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49. Order Processing

low Demand
Here's how Order Processing is used in Customer Specialist jobs:
  • Managed day-to-day order processing, progressing from requiring frequent interaction and guidance from supervisor to working independently.
  • Created and implemented new processes for Order Processing in filings with outside vendors.
  • Verify insurance information for accuracy and completeness for new orders Obtain clinical information needed for order processing to obtain proper reimbursement.
  • Obtained clinical information needed for order processing or reimbursement.

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50. Apple

low Demand
Here's how Apple is used in Customer Specialist jobs:
  • Provide Tier 1 technical support for Android, Apple, Windows, Blackberry, and home solution devices.
  • Promoted to a full-time Customer Assistant and Apple Solutions Expert over the course of a year.
  • Showed customers the advantages of Apple products as the department's Apple Sales Professional.
  • Helped reach #1 in company in Apple sales on multiple occasions.
  • Trained co-workers on sales strategies for Apple products.
  • Provided specialized expertise in Apple products.
  • Worked with implementing Apple Mac and iOS solutions to business problems.
  • Provided a complete solution for all customers Promoted services and other offerings of Best Buy Apple Product Professional

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20 Most Common Skill for a Customer Specialist

Customer Service30.1%
Technical Support7.5%
Phone Calls7.3%
Credit Card Transactions7.1%
Customer Accounts4.7%
Data Entry4.5%
Customer Complaints3.8%
Billing Questions3.4%

Typical Skill-Sets Required For A Customer Specialist

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.2%
22.2%
2
2
Technical Support
Technical Support
5.5%
5.5%
3
3
Phone Calls
Phone Calls
5.4%
5.4%
4
4
Credit Card Transactions
Credit Card Transactions
5.2%
5.2%
5
5
Customer Accounts
Customer Accounts
3.5%
3.5%
6
6
Data Entry
Data Entry
3.4%
3.4%
7
7
Customer Complaints
Customer Complaints
2.8%
2.8%
8
8
Billing Questions
Billing Questions
2.5%
2.5%
9
9
New Accounts
New Accounts
2.5%
2.5%
10
10
Customer Relations
Customer Relations
2.4%
2.4%
11
11
Product Knowledge
Product Knowledge
2.4%
2.4%
12
12
High Volume
High Volume
2.2%
2.2%
13
13
Outbound Calls
Outbound Calls
2.2%
2.2%
14
14
Sales Goals
Sales Goals
2.1%
2.1%
15
15
Internal Departments
Internal Departments
2.1%
2.1%
16
16
Troubleshoot
Troubleshoot
1.9%
1.9%
17
17
Sales Floor
Sales Floor
1.4%
1.4%
18
18
Customer Information
Customer Information
1.4%
1.4%
19
19
Customer Loyalty
Customer Loyalty
1.4%
1.4%
20
20
Computer System
Computer System
1.3%
1.3%
21
21
Verizon
Verizon
1.2%
1.2%
22
22
Customer Interactions
Customer Interactions
1.2%
1.2%
23
23
Customer Base
Customer Base
1.1%
1.1%
24
24
Customer Care
Customer Care
1.1%
1.1%
25
25
Customer Orders
Customer Orders
1.1%
1.1%
26
26
CRM
CRM
1.1%
1.1%
27
27
Problem Resolution
Problem Resolution
1.1%
1.1%
28
28
POS
POS
1.1%
1.1%
29
29
External Customers
External Customers
1.1%
1.1%
30
30
Customer Retention
Customer Retention
1%
1%
31
31
Monetary Transactions
Monetary Transactions
1%
1%
32
32
Product Information
Product Information
0.9%
0.9%
33
33
Powerpoint
Powerpoint
0.9%
0.9%
34
34
Customer Questions
Customer Questions
0.9%
0.9%
35
35
Geek
Geek
0.9%
0.9%
36
36
Order Entry
Order Entry
0.8%
0.8%
37
37
Sales Representatives
Sales Representatives
0.8%
0.8%
38
38
Company Policies
Company Policies
0.8%
0.8%
39
39
FDA
FDA
0.8%
0.8%
40
40
Special Projects
Special Projects
0.7%
0.7%
41
41
Accurate Processing
Accurate Processing
0.7%
0.7%
42
42
Payment Arrangements
Payment Arrangements
0.7%
0.7%
43
43
Accurate Information
Accurate Information
0.6%
0.6%
44
44
Customers Needs
Customers Needs
0.6%
0.6%
45
45
US Customs
US Customs
0.6%
0.6%
46
46
Medicare
Medicare
0.6%
0.6%
47
47
Customer Feedback
Customer Feedback
0.6%
0.6%
48
48
Insurance Companies
Insurance Companies
0.6%
0.6%
49
49
Order Processing
Order Processing
0.6%
0.6%
50
50
Apple
Apple
0.6%
0.6%

85,186 Customer Specialist Jobs

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